Operations Final Assessment - Fulfillment Knowledge

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| By Karen Nelson
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Karen Nelson
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Quizzes Created: 16 | Total Attempts: 45,377
| Attempts: 64
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  • 1/29 Questions

    For Interactive Video, who are you assigning the case to - which queue?

    • MIS Case Queue
    • Richard Smith
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About This Quiz

This assessment evaluates knowledge in fulfillment processes within Operations, focusing on tasks like logo creation, interactive video, and landing page management. It tests decision-making skills in assigning cases and understanding client revision rights.

Operations Final Assessment - Fulfillment Knowledge - Quiz

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  • 2. 

    The client is required to provide their own photos for Interactive Video.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    False. We can pull stock photos if needed.

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  • 3. 

    Who are you assigning a Landing Page case to - which queue?

    • James Lynch

    • MIS Case Queue

    Correct Answer
    A. James Lynch
    Explanation
    James Lynch is being assigned a Landing Page case to the MIS Case Queue.

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  • 4. 

    What are the packages that we offer with multiple products?

    • Presence

    • Engage

    • Fusion

    • None of the above

    Correct Answer(s)
    A. Presence
    A. Engage
    A. Fusion
    Explanation
    The packages that are offered with multiple products are Presence, Engage, and Fusion. These packages likely include a combination of different products or services that are bundled together for customers to purchase.

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  • 5. 

    The Dropbox is where you can locate the one-sheeters on how to fulfill a product.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The statement is true because the Dropbox is a platform where you can find the one-sheeters, which are documents or guides that provide instructions or information on how to fulfill a product. It implies that the Dropbox contains the necessary resources or materials needed to successfully complete a product.

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  • 6. 

    Who fills out intake forms?

    • Sales

    • Client Services

    • MIS

    Correct Answer
    A. Client Services
    Explanation
    Intake forms are typically filled out by Client Services. This department is responsible for gathering information and details about clients or customers, which is necessary for providing them with the appropriate services or products. Sales may interact with clients, but their main focus is on selling the products or services. MIS (Management Information Systems) is responsible for managing and processing data, but they are not directly involved in filling out intake forms.

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  • 7. 

    For Propel List, who do you assign this product to?

    • MIS Case Queue

    • Specific person

    Correct Answer
    A. MIS Case Queue
    Explanation
    The product "Propel List" is assigned to the MIS Case Queue. This means that any tasks or responsibilities related to the Propel List will be handled by the team or individuals responsible for managing the MIS Case Queue. It is not assigned to a specific person, but rather to the queue as a whole, ensuring that tasks related to the Propel List are efficiently and effectively addressed by the appropriate team or individuals within the MIS department.

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  • 8. 

    For Propel Local, who do you assign this product to?

    • MIS Case Queue

    • Specific person

    Correct Answer
    A. MIS Case Queue
    Explanation
    Propel Local is assigned to the MIS Case Queue. This indicates that the product is handled by a team or department responsible for managing and resolving cases related to MIS (Management Information Systems). Assigning the product to the MIS Case Queue ensures that it receives appropriate attention and is handled by the designated team with expertise in MIS-related matters.

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  • 9. 

    For Propel Rep, who do you assign this product to?

    • MIS Case Queue

    • Specific person

    Correct Answer
    A. MIS Case Queue
    Explanation
    Propel Reps are assigned to the MIS Case Queue. This means that any Propel Rep can be assigned to handle a case in the MIS Case Queue. It is not assigned to a specific person, but rather to the queue as a whole. This allows for flexibility and ensures that cases are handled efficiently by any available Propel Rep.

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  • 10. 

    For Propel Track - who do you assign the case to - MIS Case Queue or specific person?

    • MIS Case Queue

    • Specific Person

    Correct Answer
    A. MIS Case Queue
    Explanation
    In Propel Track, the case should be assigned to the MIS Case Queue rather than a specific person. This is because the MIS Case Queue is designed to handle cases related to management information systems, ensuring that the appropriate team or department can address and resolve the issue efficiently. Assigning the case to a specific person may result in delays or miscommunication if that person is unavailable or not equipped to handle the specific requirements of the case.

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  • 11. 

    For Propel Optimize, you assign this case to the SEO Case Queue.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Propel Optimize is a platform used for optimizing SEO (search engine optimization) performance. Assigning a case to the SEO Case Queue means that it will be handled by the team responsible for SEO optimization. Therefore, assigning a case to the SEO Case Queue for Propel Optimize is a logical and appropriate action, making the statement "True" correct.

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  • 12. 

    If we are building a client a new website and they also purchased Propel Optimize, we start the SEO work during the website build.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Starting the SEO work during the website build is a logical and efficient approach. By implementing SEO strategies early on, the website can be optimized from the beginning, ensuring that it is search engine friendly and has a better chance of ranking well in search results. It allows for proper keyword research, on-page optimization, and other SEO techniques to be integrated seamlessly into the website's design and development process. This approach saves time and effort as compared to optimizing the website after it has been built.

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  • 13. 

    For Propel Mobile, who do you assign this product to - which queue?

    • MIS Case Queue

    • Specific Person

    Correct Answer
    A. MIS Case Queue
    Explanation
    The product Propel Mobile should be assigned to the MIS Case Queue. This means that any issues or cases related to Propel Mobile will be handled by the team responsible for the MIS Case Queue. Assigning the product to a specific person may not be the most efficient option as it could lead to delays or bottlenecks if that person is unavailable or overwhelmed with other tasks. The MIS Case Queue ensures that the product is handled by a dedicated team with expertise in managing and resolving cases efficiently.

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  • 14. 

    You assign a Propel Responsive product to the MIS Case Queue.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Assigning a Propel Responsive product to the MIS Case Queue means that any cases related to this product will be routed to the MIS Case Queue for handling. This allows the appropriate team or individuals in the MIS department to efficiently manage and resolve cases specifically related to the Propel Responsive product. Therefore, the statement "True" is correct.

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  • 15. 

    For Propel Retarget, who do you assign this product to?

    • MIS Case Queue

    • Specific Person

    Correct Answer
    A. MIS Case Queue
    Explanation
    Propel Retarget should be assigned to the MIS Case Queue. This means that any tasks or issues related to Propel Retarget will be handled by the team responsible for managing the MIS Case Queue. Assigning it to a specific person may not be ideal as it could lead to bottlenecks or dependencies on that individual's availability. By assigning it to the MIS Case Queue, multiple team members can work on it simultaneously, ensuring a more efficient and timely resolution.

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  • 16. 

    For Propel Display, this product is assigned to the MIS Case Queue.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The statement is true because the product "Propel Display" is assigned to the MIS Case Queue. This means that any issues or cases related to this product will be handled by the MIS team.

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  • 17. 

    Client services is responsible for building the Dashboard.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The statement "Client services is responsible for building the Dashboard" is true. This means that the team or department known as client services is in charge of creating and developing the Dashboard.

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  • 18. 

    Who are you assigning a Logo Creation case to - which queue?

    • MIS Case Queue

    • Richard Smith

    Correct Answer
    A. Richard Smith
    Explanation
    Richard Smith is being assigned a Logo Creation case and it is being assigned to the MIS Case Queue.

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  • 19. 

    How many days minimum does it take to get a Search campaign live?

    • 3

    • 5

    • 7

    • Same day

    Correct Answer
    A. 3
    Explanation
    It takes a minimum of 3 days to get a Search campaign live. This is because it requires time for the campaign to be set up, including creating ad groups, selecting keywords, writing ad copy, and configuring targeting settings. Additionally, there may be a review process by the advertising platform before the campaign goes live. Therefore, it cannot be done on the same day and requires at least 3 days of preparation.

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  • 20. 

    For Propel Retarget - if we are not providing the code to the client to place on their website, do you need a client's domain login information to complete this product?

    • Yes

    • No

    Correct Answer
    A. Yes
    Explanation
    To complete the Propel Retarget product without providing the code to the client, the agency would need the client's domain login information. This information is necessary to access and make changes to the client's website in order to implement the retargeting features effectively. Without the login information, the agency would not be able to carry out the necessary actions to set up and optimize the retargeting campaign.

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  • 21. 

    With Propel Display, we need the client's domain login information to complete the product.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement is false because the client's domain login information is not required to complete the Propel Display product.

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  • 22. 

    Who do you assign a Social Suite case to?

    • MIS Case Queue

    • Specific Person

    Correct Answer
    A. MIS Case Queue
    Explanation
    In the context of a Social Suite case, it is assigned to the MIS Case Queue. This suggests that the case will be handled by a team or department responsible for managing and resolving MIS (Management Information System) related issues. Assigning the case to the MIS Case Queue ensures that it will be appropriately directed to the individuals with the necessary expertise and knowledge to address the problem effectively.

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  • 23. 

    For which social networks does a client need to have a personal page to have a company page created?

    • Facebook

    • Twitter

    • LinkedIn

    • Google +

    Correct Answer(s)
    A. Facebook
    A. LinkedIn
    Explanation
    To create a company page on Facebook, a client needs to have a personal page. Similarly, on LinkedIn, a personal page is required to create a company page. However, Twitter and Google+ do not require a personal page to create a company page.

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  • 24. 

    How many rounds of revisions can the client make for our Logo Creation product?

    • 2

    • 3

    • 4

    • 5

    Correct Answer
    A. 3
    Explanation
    The client can make up to three rounds of revisions for our Logo Creation product. This allows them to provide feedback and make necessary changes to the logo design before finalizing it. Having a limited number of revisions ensures that the design process remains efficient and timely, while still allowing the client to have input and make adjustments to meet their requirements.

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  • 25. 

    For Landing Pages, how many revisions is the client allowed?

    • 1

    • 2

    • 3

    • 5

    • None

    Correct Answer
    A. None
    Explanation
    The client is not allowed any revisions for landing pages.

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  • 26. 

    Who do you alert when a Propel Search campaign goes live?  Select all that apply.

    • Client

    • Sales Rep

    • MIS

    • None of the above

    Correct Answer(s)
    A. Client
    A. Sales Rep
    Explanation
    When a Propel Search campaign goes live, you alert the client and the sales representative. This is important because the client needs to be informed about the campaign's launch so they can monitor its progress and provide any necessary feedback or adjustments. The sales representative also needs to be notified as they may need to coordinate with the client and provide support throughout the campaign. Alerting both the client and the sales representative ensures effective communication and collaboration during the campaign.

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  • 27. 

    For Social Conversations, who do you assign this product to in MIS?

    • MIS Case Queue

    • Specific Person

    Correct Answer
    A. Specific Person
    Explanation
    Specific Person. Candice Antosca.

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  • 28. 

    All of our Social Conversations packages include a competitor analysis.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement suggests that all of the Social Conversations packages include a competitor analysis, but the correct answer is false. This means that not all of the packages include a competitor analysis.

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  • 29. 

    Do you have to wait for Propel Track to be complete before you assign Propel Search?

Quiz Review Timeline (Updated): Sep 1, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Sep 01, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • May 29, 2014
    Quiz Created by
    Karen Nelson
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