.
Analysing customer’s wants/needs
Analysing customer’s wants/needs and directing efforts to meet expectations
Establishing a positive relationship with your customers
Plan of action
Mission statement
Market segment
Business objectives
Statistics organisations (like the Census Bureau)
Courtesy calls
Trade journals and periodicals
Competitor Publication
True
False
True
False
True
False
True
False
True
False
Increase the number of clients you have
Increase the average size of sale per client
Increase the number of times clients return and buy again
All of the above
Esteem needs
Safety needs
Technology needs
Physiological needs
A tactic
A strategy
An objective
A mission statement
True
False
A tactic
A strategy
An objective
A mission statement
Exchanging business cards, finding common ground, and meeting new people
Installing a new computer system to better support your customers
Both of the above
A. Focus groups
B. Courtesy calls
C. One-on-one interviews
D. All of the above
Colour
Lots of words
Good quality paper
Professional photos
True
False
A. True
B. False
True
False
True
False
Wait!
Here's an interesting quiz for you.