Nurse Next Door E-learning Quiz

25 Questions | Total Attempts: 693

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Nurse Next Door E-learning Quiz - Quiz

Quiz Directions: The eLearning quiz consists of 25 multiple choice, fill in the blank, true and false and matching questions. The arrow above the question will allow you to go back or forward between questions. If you need to end the test early, please click save and you will be able to return where you have left off. When you reach the end of the test, you will be given the opportunity to REVIEW YOUR ANSWERS and change any responses if you wish to before your final submission. Once you are ready, choose SUBMIT ALL AND FINISH. When you have completed the quiz with at least 75% accuracy, you will receive a certificate. You should then email a copy of your certificate to us for your employee file.


Questions and Answers
  • 1. 
    What is our Brand Promise?
    • A. 

      Our vision is crystallized through our Painted Picture

    • B. 

      Whatever it takes to bring you peace of mind

    • C. 

      We manage everything, every step of the way

    • D. 

      It's about caring, not just healthcare

  • 2. 
    How do we deliver our brand promise? Select all the correct answers
    • A. 

      We match the perfect caregiver to you

    • B. 

      We provide fast and easy access to the help you need

    • C. 

      We're always open-24/7 access, 24/7 service

    • D. 

      We manage everything, every step of the way

  • 3. 
    Which one of the following is not one of Nurse Next Door's values?
    • A. 

      Admire People

    • B. 

      WOW Customer Experience

    • C. 

      Making Lives Better

    • D. 

      Passionate About Making a Difference

  • 4. 
    Choose all the ways in which we LIVE our core values.
    • A. 

      By remembering the little things and big things

    • B. 

      By finding an opportunity to care

    • C. 

      By helping seniors' dreams come true

    • D. 

      By taking a nap while with a client and reflecting on how to be kind

  • 5. 
    You are visiting Rose, a new client, for the first time.  When you enter her apartment, you notice that she's spilled juice on herself and suggest helping her take a bath or shower.  Rose refuses.  What do you do?
    • A. 

      Force her to take a shower. She'll realize she needs one eventually

    • B. 

      Ask her if there's a particular reason why she doesn't want to shower, listen to her reasoning and make a suggestion based on that

    • C. 

      Let Rose know that when she's ready to shower, you'll be there to help

  • 6. 
    The majority of our callers belong to which age group?
    • A. 

      20-35

    • B. 

      25+

    • C. 

      40-75

    • D. 

      35+

  • 7. 
    Which of the following are our 4 pillars of Happier Aging?
    • A. 

      Care, Travel, & Adventure, Play, Connection & Relationships

    • B. 

      Play, Travel, & Adventure, Learning, Connection & Relationships

    • C. 

      Play, Travel, & Adventure, Studying, Connection & Relationships

    • D. 

      Play, Travel, & Adventure, Health & Care, Connection & Relationships

  • 8. 
    What sets Nurse Next Door apart from other healthcare organizations?   Select all the correct answers.  
    • A. 

      Delivering a WOW Client Experience

    • B. 

      24/7 concierge caring service

    • C. 

      Individualized care

    • D. 

      Happier Aging

  • 9. 
    Which of the following are things we do to help our team members fulfill their potential?  Select all the correct answers.
    • A. 

      Developing leaders who drive strategy, goals and purpose

    • B. 

      Realizing dreams are big and small

    • C. 

      Making work fun

    • D. 

      Examining purpose, goals, and strategy separately

  • 10. 
    When it comes to our people, we have specific goals that we reach for, such as, making our people feel like they're family.
    • A. 

      True

    • B. 

      False

  • 11. 
    In an emergency situation, you should always perform CPR on a client if necessary.
    • A. 

      True

    • B. 

      False

  • 12. 
    Which of the following is an example of an advanced directive?   Select all the correct answers.  
    • A. 

      Living will

    • B. 

      Views expressed by the client's children

    • C. 

      CPR certificate

    • D. 

      Evacuation procedures

    • E. 

      DNR

  • 13. 
    What does RACE stand for?
    • A. 

      Rescue clients, sound Alarm, Confine the fire, Extinguish

    • B. 

      Run, Alert the police, remain Calm, Escape

  • 14. 
    Which of the following is considered inappropriate conduct? Check all that apply
    • A. 

      Theft

    • B. 

      Abuse of property or equipment

    • C. 

      Possession, use or sale of illegal substances and alcohol on company or client's premises

    • D. 

      Insubordination

    • E. 

      Habitual tardiness or absence

    • F. 

      Job abandonment

  • 15. 
    A client gives you $100 for helping them take a shower.  What should you do in this situation?
    • A. 

      Let the client know that you cannot accept the money, report the offer to your supervisor.

    • B. 

      Thank the client and take the money

    • C. 

      Tell the client that $100 is too much. Offer to take $20 instead.

    • D. 

      Tell the client to go for coffee instead of taking the money.

  • 16. 
    Which of the following are true about Client Care & Continuity of Care? Select all the correct answers.  
    • A. 

      Care & services planned for each client are individualized and written in the client record.

    • B. 

      Each client will be assigned a caregiver who possesses the skills and qualifications to care for the client, and continuity of caregivers will be optimized whenever possible.

    • C. 

      Policies and procedures and applicable laws and regulation guide the uniform care and services of each client for non-medical and nursing services.

  • 17. 
    Where and how can you find gems? Select all the correct answers
    • A. 

      By checking the client's Care Plan

    • B. 

      By making assumptions based on what your other clients have enjoyed

    • C. 

      By talking to the client and asking what they like to do

    • D. 

      By looking around the client's home

    • E. 

      By waiting for the client to tell you what they enjoy doing.

  • 18. 
    What is the difference between Normal and WOW Customer Experience client care?
    • A. 

      Normal means doing what's necessary, while WOW Customer Experience means asking the client several questions before beginning care.  

    • B. 

      Normal means exceeding expectations, while WOW Customers Experience means doing what's expected.

    • C. 

      Normal means asking the client what they'd like, while WOW Customer Experience means staying an hour longer than scheduled.

    • D. 

      Normal means doing what's expected, while WOW Customer Experience means exceeding expectations.

  • 19. 
    What are the three things a caregiver should do in the first 10 minutes of a client visit? [Blank] [Blank] [Blank]
  • 20. 
    What does a caregiver need to do when greeting a client? Select all that apply
    • A. 

      Knock or ring the doorbell and wait for an invitation to enter

    • B. 

      Change their shoes from their outdoor shoes to hard-sole indoor shoes that cover the top of their feet

    • C. 

      Review the Caring Plan

    • D. 

      Give the client a two-handed handshake

    • E. 

      Introduce themselves and show their ID badge

  • 21. 
    What is contained in a record of care? Select all the correct answers that apply.
    • A. 

      A manual

    • B. 

      The caring plan

    • C. 

      The caregiver's ID

    • D. 

      Documentation notes

    • E. 

      Weekly notes

  • 22. 
    What is contained in a record of care? Select all that apply
    • A. 

      It contains information regarding client's needs & services provided.

    • B. 

      It's consists of a number of forms to document the care and service provided. Examples of forms: caring plan, progress notes, and weekly notes

    • C. 

      It may be changed or altered when necessary

    • D. 

      It should be kept on the client's refrigerator ("Home" chart)

    • E. 

      It can be removed from the home or office if necessary

    • F. 

      It belongs only to the clients

    • G. 

      It is protected by privacy legislation

    • H. 

      It can be accessed by the client at any time.

  • 23. 
    Erasing or deleting something from your documentation notes is fine as long as you indicate why it was erased.
    • A. 

      True

    • B. 

      False

  • 24. 
    Fill in the blank.  Nurse Next Door helps seniors stay home, but the real specialty is  H[Blank] A[Blank]
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