Quiz Directions: The eLearning quiz consists of 25 multiple choice, fill in the blank, true and false and matching questions. The arrow above the question will allow you to go back or forward between questions. If you need to end the test early, please click save and you will be able to return where you have left off. When you reach the end of the test, you will be given the opportunity to REVIEW YOUR ANSWERS and change any responses if you wish to before your final submission. Once you are ready, choose SUBMIT ALL AND FINISH. When you have completed the quiz with at least 75% accuracy, you will receive a certificate. You should then email a copy of your certificate to us for your employee file.
Our vision is crystallized through our Painted Picture
Whatever it takes to bring you peace of mind
We manage everything, every step of the way
It's about caring, not just healthcare
We match the perfect caregiver to you
We provide fast and easy access to the help you need
We're always open-24/7 access, 24/7 service
We manage everything, every step of the way
Admire People
WOW Customer Experience
Making Lives Better
Passionate About Making a Difference
By remembering the little things and big things
By finding an opportunity to care
By helping seniors' dreams come true
By taking a nap while with a client and reflecting on how to be kind
Force her to take a shower. She'll realize she needs one eventually
Ask her if there's a particular reason why she doesn't want to shower, listen to her reasoning and make a suggestion based on that
Let Rose know that when she's ready to shower, you'll be there to help
20-35
25+
40-75
35+
Care, Travel, & Adventure, Play, Connection & Relationships
Play, Travel, & Adventure, Learning, Connection & Relationships
Play, Travel, & Adventure, Studying, Connection & Relationships
Play, Travel, & Adventure, Health & Care, Connection & Relationships
Delivering a WOW Client Experience
24/7 concierge caring service
Individualized care
Happier Aging
Developing leaders who drive strategy, goals and purpose
Realizing dreams are big and small
Making work fun
Examining purpose, goals, and strategy separately
True
False
True
False
Living will
Views expressed by the client's children
CPR certificate
Evacuation procedures
DNR
Rescue clients, sound Alarm, Confine the fire, Extinguish
Run, Alert the police, remain Calm, Escape
Theft
Abuse of property or equipment
Possession, use or sale of illegal substances and alcohol on company or client's premises
Insubordination
Habitual tardiness or absence
Job abandonment
Let the client know that you cannot accept the money, report the offer to your supervisor.
Thank the client and take the money
Tell the client that $100 is too much. Offer to take $20 instead.
Tell the client to go for coffee instead of taking the money.
Care & services planned for each client are individualized and written in the client record.
Each client will be assigned a caregiver who possesses the skills and qualifications to care for the client, and continuity of caregivers will be optimized whenever possible.
Policies and procedures and applicable laws and regulation guide the uniform care and services of each client for non-medical and nursing services.
By checking the client's Care Plan
By making assumptions based on what your other clients have enjoyed
By talking to the client and asking what they like to do
By looking around the client's home
By waiting for the client to tell you what they enjoy doing.
Normal means doing what's necessary, while WOW Customer Experience means asking the client several questions before beginning care.
Normal means exceeding expectations, while WOW Customers Experience means doing what's expected.
Normal means asking the client what they'd like, while WOW Customer Experience means staying an hour longer than scheduled.
Normal means doing what's expected, while WOW Customer Experience means exceeding expectations.
Knock or ring the doorbell and wait for an invitation to enter
Change their shoes from their outdoor shoes to hard-sole indoor shoes that cover the top of their feet
Review the Caring Plan
Give the client a two-handed handshake
Introduce themselves and show their ID badge
A manual
The caring plan
The caregiver's ID
Documentation notes
Weekly notes
It contains information regarding client's needs & services provided.
It's consists of a number of forms to document the care and service provided. Examples of forms: caring plan, progress notes, and weekly notes
It may be changed or altered when necessary
It should be kept on the client's refrigerator ("Home" chart)
It can be removed from the home or office if necessary
It belongs only to the clients
It is protected by privacy legislation
It can be accessed by the client at any time.
True
False
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