Hilltop's Mobile Deposit Banking

19 Questions | Total Attempts: 88

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Hilltop

Questions and Answers
  • 1. 
    Mobile Deposit Capture is most appropriate for which type of customer?
    • A. 

      Individual

    • B. 

      Business

    • C. 

      Individual or Business

    • D. 

      Sole Proprietor

  • 2. 
    To get started with Mobile Deposit Capture, what's the very first step a customer must complete?
    • A. 

      The Mobile Deposit Application

    • B. 

      Ten pushups and situps witnessed by someone in E-services.

    • C. 

      Ten chinups witnessed by someone in E-services

    • D. 

      None of the above

  • 3. 
    Where does the customer find the Mobile Deposit Enrollment Form?
    • A. 

      HilltopNationalBank.com/printableforms

    • B. 

      HilltopNationalBank.com/onlineservices

    • C. 

      HilltopNationalBank.com/onlinebanking

    • D. 

      None of the above

  • 4. 
    Auto enrollment for Mobile Deposit is coming soon at HilltopNationalBank.com
    • A. 

      True

    • B. 

      False

  • 5. 
    Once a customer has completed their Mobile Deposit Application, which department will complete the approval and setup?
    • A. 

      New Accounts

    • B. 

      New Accounts - Main Office only

    • C. 

      EServices

    • D. 

      Cards

  • 6. 
    Before a customer may have Mobile Deposit, there are several eligibility requirements. What are they?
    • A. 

      Online banking enrollment

    • B. 

      Online banking enrollment and a bank customer for at least six months

    • C. 

      Online banking enrollment and a bank customer for at least six months and zero RETURNED NSF items

    • D. 

      Online banking enrollment and a bank customer for at least six months and zero RETURNED NSF items and a positive report from eFunds clearing house

    • E. 

      Online banking enrollment and a bank customer for at least six months and zero RETURNED NSF items and a positive report from eFunds clearing house and an owner/signer on the account

  • 7. 
    Certain items (checks) are NOT ELIGIBLE to be deposited with Mobile Deposit Capture. Place a check mark next to ineligible types of items.
    • A. 

      Money Orders

    • B. 

      Traveler's Checks

    • C. 

      Savings Bonds

    • D. 

      Checks drawn on a financial institution outside the United States

  • 8. 
    Certain items (checks) are NOT ELIGIBLE to be deposited with Mobile Deposit Capture. Place a check mark next to ineligible types of items.
    • A. 

      Checks that have been altered or you know or suspect are fraudulent.

    • B. 

      Checks more than six months old

    • C. 

      Checks that have previously been submitted or deposited through Hilltop's or any other bank's remote deposit service

    • D. 

      Post dated checks

  • 9. 
    There are limits to the dollar amount of the checks that can be deposited. What are they?
    • A. 

      $1,000 per day limit and $2,000 per month

    • B. 

      $500 per day and $1,000 per month

    • C. 

      $5,000 per month

    • D. 

      No limit

  • 10. 
    If the existing limits on check volume are not suitable for the customer, what do they need to do?
    • A. 

      Change banks

    • B. 

      Have a bank officer review their situation to waive the default limits

    • C. 

      Talk to new accounts

    • D. 

      Petition the board of directors

  • 11. 
    Once the customer has completed the Mobile Deposit Application and been approved, the next step is to go to the Apple or Android store and install the Hilltop Deposit App.
    • A. 

      True

    • B. 

      False

  • 12. 
    The customer's username for Mobile Deposit Capture will be the same as their online banking login id.
    • A. 

      True

    • B. 

      False

  • 13. 
    E-services will email them a temoprary password in a welcome email, once they've been approved for Mobile Deposit Capture.
    • A. 

      True

    • B. 

      False

  • 14. 
    Once they launch the Mobile Deposit App, the process to make the deposit is:
    • A. 

      Endorse the check, enter the amount on their mobile device, take a picture of the front and back of the check, preview for legibility then upload.

    • B. 

      Endorse the check, enter the amount on their mobile device, take a picture of the front and back of the check, don't bother about legibility, then upload.

    • C. 

      Don't bother to endorse the check, enter the amount on their mobile device, take a picture of the front and back of the check, preview for legibility then upload.

    • D. 

      None of the above

  • 15. 
    Guidelines to keep in mind when taking a picture of the check are:
    • A. 

      Good lighting

    • B. 

      No deep shadows

    • C. 

      One check at a time

    • D. 

      No other objects in view

    • E. 

      Dark or monochrome background

    • F. 

      Entire check is visible

    • G. 

      Good focus

    • H. 

      Avoid excess angles

    • I. 

      All of the above

  • 16. 
    Once you've taken a picture of the front and back of the check and hit submit, the system will acknowledge with "Upload Successful."
    • A. 

      True

    • B. 

      False

  • 17. 
    The customer needs to write "Mobile Deposit" on the front of their check and retain the physical copy for 7 days in a secure location.
    • A. 

      True

    • B. 

      False

  • 18. 
    Once a customer uploads a check image, the fund are available right away.
    • A. 

      Yes

    • B. 

      No - deposits are processed in batch mode at 10:30 a.m. and 4:30 p.m. on banking days

  • 19. 
    How much does Hilltop's Mobile Deposit Capture cost?
    • A. 

      $0.75 per check deposited

    • B. 

      $0.75 per month regardless of the number of checks deposited

    • C. 

      $5.00 per month and $0.75 per check deposited

    • D. 

      No monthly fee and $0.75 per check deposited

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