HR Shared Service Center Learning Check Quiz

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HR Shared Service Center Learning Check Quiz - Quiz

If you are preparing to be an HR of a well-reputed company, try out this "HR Shared Service Center Learning Check" quiz and test your knowledge for the same. Please answer the following questions carefully. Do you know what CSR stands for? Or what about other general knowledge questions? Here, we will test your logical skills and then provide you with the result. Are you excited to give this quiz a try? Go ahead then! Best of luck!


Questions and Answers
  • 1. 

    What does CSR stand for?

    • A.

      Center for Space Research

    • B.

      Corporate Social Responsibility

    • C.

      Certificate Signing Request

    • D.

      Customer Service Representative

    Correct Answer
    B. Corporate Social Responsibility
    Explanation
    CSR stands for Corporate Social Responsibility. This term refers to a company's commitment to operating in an ethical and sustainable manner, taking into account the impact of its activities on society and the environment. It involves initiatives and actions taken by businesses to contribute to the well-being of society, such as philanthropy, environmental conservation, and ethical labor practices. Corporate Social Responsibility is an important aspect of business strategy as it helps build trust and reputation among stakeholders and demonstrates a company's commitment to social and environmental causes.

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  • 2. 

    What is the name of the online global volunteer database the Company uses?

    • A.

      Match Point

    • B.

      Go Volunteer

    • C.

      VolunteerMatch

    • D.

      Community Impact

    Correct Answer
    C. VolunteerMatch
    Explanation
    VolunteerMatch is the correct answer because it is an online global volunteer database that the company uses to connect volunteers with various organizations and opportunities. It allows individuals to search for volunteer positions based on their interests, location, and availability, making it easier for them to find and engage in meaningful volunteer work.

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  • 3. 

    Which policy/program at the Company supports colleague volunteer efforts?

    • A.

      Paid day off for volunteering

    • B.

      Dollars for doers employee volunteer grant program

    • C.

      Walks/runs for a charitable cause

    • D.

      All of the above

    Correct Answer
    D. All of the above
    Explanation
    All of the options mentioned in the question support colleague volunteer efforts. The "Paid day off for volunteering" policy allows employees to take time off from work to engage in volunteer activities. The "Dollars for doers employee volunteer grant program" provides grants to employees who volunteer a certain number of hours. "Walks/runs for a charitable cause" encourages employees to participate in events that raise funds for charitable organizations. Therefore, all of these policies/programs support colleague volunteer efforts.

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  • 4. 

    What is the Company’s mission statement on community involvement programs?

    • A.

      Helping people and communities at risk, through education and disaster response.

    • B.

      For the people, by the people.

    • C.

      To give people the power to share and make the world more open and connected.

    • D.

      Our mission is “a work in progress” as it has yet to be fully developed.

    Correct Answer
    A. Helping people and communities at risk, through education and disaster response.
    Explanation
    The correct answer is "Helping people and communities at risk, through education and disaster response." This answer aligns with the concept of community involvement programs, as it emphasizes the company's commitment to assisting those in need and addressing risk factors through education and disaster response efforts.

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  • 5. 

    What is the size and population of India compared to the US?

    • A.

      India is twice as big as the US and has half the amount of people

    • B.

      India is half the size of the US and has twice as many people

    • C.

      India is one third the size of the US and has three times as many people

    Correct Answer
    C. India is one third the size of the US and has three times as many people
    Explanation
    India being one third the size of the US means that it is smaller in terms of land area. However, India having three times as many people means that its population is significantly larger than that of the US. This suggests that India is densely populated compared to the US, despite its smaller size.

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  • 6. 

    What is 'Namaste' ?

    • A.

      “Namaste” is a popular Indian food made with curry and yogurt.

    • B.

      The 'Namaste' forms an important part of Indian etiquette and is generally used while greeting and saying good-bye.

    • C.

      The 'Namaste' forms an important part of Indian etiquette and is generally used while greeting.

    Correct Answer
    B. The 'Namaste' forms an important part of Indian etiquette and is generally used while greeting and saying good-bye.
    Explanation
    The correct answer is that 'Namaste' forms an important part of Indian etiquette and is generally used while greeting and saying good-bye. This is because the explanation mentions that 'Namaste' is used while greeting and saying good-bye, which suggests that it is a common practice in Indian etiquette.

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  • 7. 

    In the Indian culture, how is disagreement generally expressed?

    • A.

      Using non-verbal cues and indirect communication

    • B.

      By diplomatically stating the disagreement and the business reasons to justify

    • C.

      By agreeing to the individual directly and then sending an email to the individual’s supervisor

    Correct Answer
    A. Using non-verbal cues and indirect communication
    Explanation
    In the Indian culture, disagreement is generally expressed using non-verbal cues and indirect communication. This means that instead of directly stating their disagreement, individuals may use body language, facial expressions, or subtle hints to convey their disagreement. This approach allows for maintaining harmony and avoiding confrontation, which are valued in Indian culture. By using non-verbal cues and indirect communication, individuals can express their disagreement without causing offense or disrupting the social dynamics.

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  • 8. 

    What is a more common way for Indians to begin a business conversation or meeting?

    • A.

      A warm greeting, such as “Good morning”

    • B.

      A warm greeting, such as “Good morning, how are you?”

    • C.

      A warm greeting, such as “Good morning, how are you and your family?”

    Correct Answer
    C. A warm greeting, such as “Good morning, how are you and your family?”
    Explanation
    Indians commonly begin a business conversation or meeting with a warm greeting, such as "Good morning, how are you and your family?". This type of greeting reflects the cultural value placed on personal connections and relationships in India. By asking about the well-being of the person and their family, it demonstrates a genuine interest in their lives and helps to establish a friendly and respectful atmosphere before discussing business matters.

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  • 9. 

    What is the most common comparison between the business culture in India, compared to the US?

    • A.

      In the Indian Business culture, getting results is highly valued and in the US it is all about following the rules.

    • B.

      In the Indian business culture, following the rules and implementing correct processes is highly valued compared to the US where it is all about results.

    • C.

      In the Indian business culture, challenging and questioning superiors is common compared to the US where direction from superiors is generally followed without question.

    Correct Answer
    B. In the Indian business culture, following the rules and implementing correct processes is highly valued compared to the US where it is all about results.
    Explanation
    In the Indian business culture, following the rules and implementing correct processes is highly valued compared to the US where it is all about results. This suggests that in India, there is a focus on adherence to established procedures and protocols, ensuring that things are done correctly and efficiently. On the other hand, in the US, the emphasis is on achieving desired outcomes and delivering tangible results, even if it means deviating from established rules or processes. This difference in approach reflects contrasting priorities and values in the two business cultures.

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  • 10. 

    What is the time zone difference between India and Louisville in the winter?

    • A.

      Eastern Standard Time (EST) is 9.5 hours behind Indian Standard time (IST)

    • B.

      Eastern Standard Time (EST) is 10.5 hours behind Indian Standard time (IST)

    • C.

      Eastern Standard Time (EST) is 11.5 hours behind Indian Standard time (IST)

    Correct Answer
    B. Eastern Standard Time (EST) is 10.5 hours behind Indian Standard time (IST)
    Explanation
    The correct answer is Eastern Standard Time (EST) is 10.5 hours behind Indian Standard time (IST). This means that when it is 12:00 PM in India, it will be 1:30 AM in Louisville.

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  • 11. 

    What is the time zone difference between India and Louisville during daylight savings time?

    • A.

      Eastern Standard Time (EST) is 9.5 hours behind Indian Standard time (IST)

    • B.

      Eastern Standard Time (EST) is 10.5 hours behind Indian Standard time (IST)

    • C.

      Eastern Standard Time (EST) is 11.5 hours behind Indian Standard time (IST)

    Correct Answer
    A. Eastern Standard Time (EST) is 9.5 hours behind Indian Standard time (IST)
    Explanation
    During daylight savings time, the time zone difference between India and Louisville is 9.5 hours. This means that when it is 12:00 PM in India, it will be 2:30 AM in Louisville.

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  • 12. 

    If it is 8:00 PM IST, what time is it in Louisville during the winter?

    • A.

      730am the same day

    • B.

      9:30am the same day

    • C.

      11:30am the previous day

    Correct Answer
    B. 9:30am the same day
    Explanation
    Since the question states that it is 8:00 PM IST, we need to determine the time in Louisville during the winter. The time difference between IST (Indian Standard Time) and Louisville, which is in the Eastern Standard Time (EST) zone, is 10 hours and 30 minutes. Therefore, if it is 8:00 PM in IST, it would be 9:30 AM the same day in Louisville.

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  • 13. 

    What are best describe language spoken in Canada?

    • A.

      English is spoken in most of Canada. French is spoken in Quebec, and some area of Nova Scotia and New Brunswick

    • B.

      Most French Canadians speak and understand English, but prefer to use French. In Quebec, all business communications must be in French.

    • C.

      Both a and b

    Correct Answer
    C. Both a and b
    Explanation
    English and French are both best described as the languages spoken in Canada. English is spoken in most of Canada, while French is spoken in Quebec, as well as some areas of Nova Scotia and New Brunswick. Most French Canadians can also speak and understand English, but they generally prefer to use French. In Quebec, it is required for all business communications to be in French. Therefore, the correct answer is both a and b.

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  • 14. 

    Compared to English speaking Canadians, where body movement is generally limited to handshakes, and personal space is about two feet, what best describes, French areas:

    • A.

      People are more reserved

    • B.

      People limit greetings to a nod with handshakes between close friends

    • C.

      People stand closer together, body movement is free and gestures are more expressive. When greeting a close friend, a kiss on both cheeks is the norm.

    Correct Answer
    C. People stand closer together, body movement is free and gestures are more expressive. When greeting a close friend, a kiss on both cheeks is the norm.
    Explanation
    French areas have a different cultural norm compared to English speaking Canadians. In French areas, people stand closer together, allowing for more freedom of body movement and more expressive gestures. Additionally, when greeting a close friend, it is customary to exchange a kiss on both cheeks. This indicates that personal space is smaller and physical contact is more common in French areas compared to English speaking Canadians.

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  • 15. 

    What best describes the culture of Canada, related to class structure and thinking

    • A.

      There is a ruling class made up solely of British royalty

    • B.

      Everyone is equal – no matter where they come from

    • C.

      Society is divided into commoners, nobility and royalty

    Correct Answer
    B. Everyone is equal – no matter where they come from
    Explanation
    The culture of Canada is best described as one where everyone is equal, regardless of their background or origin. This suggests that Canada values and promotes equality among its citizens, rejecting any form of class structure or thinking based on social hierarchy. This principle of equality is a fundamental aspect of Canadian society and is reflected in various aspects of Canadian culture, such as its commitment to diversity, inclusivity, and social justice.

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  • 16. 

    How is behavior spelled in Canada?

    • A.

      Behavior

    • B.

      Behaviour

    • C.

      Behavioure

    Correct Answer
    B. Behaviour
    Explanation
    In Canada, the word "behavior" is spelled as "behaviour". This is because Canada follows British English spelling conventions, which include the use of the letter "u" in certain words. Therefore, the correct spelling of the word in Canada is "behaviour".

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  • 17. 

    When is Canada Day, commemorating Canada’s 1867 Confederation?

    • A.

      July 1

    • B.

      July 4

    • C.

      October 31

    Correct Answer
    A. July 1
    Explanation
    Canada Day is celebrated on July 1st to commemorate Canada's 1867 Confederation. On this day, Canadians celebrate the anniversary of the enactment of the Constitution Act, which united the three separate colonies of the Province of Canada, New Brunswick, and Nova Scotia into a single Dominion within the British Empire. July 1st is a national holiday in Canada and is marked by various festivities, including parades, fireworks, concerts, and other cultural events.

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  • 18. 

    What is the time zone difference between Bermuda and Louisville?

    • A.

      When it is 9am in Louisville, it is 9am in Bermuda.

    • B.

      When it is 9am in Louisville, it is 11am in Bermuda.

    • C.

      When it is 9am in Louisville, it is 10am in Bermuda.

    Correct Answer
    C. When it is 9am in Louisville, it is 10am in Bermuda.
    Explanation
    The time zone difference between Bermuda and Louisville is one hour. When it is 9am in Louisville, it is 10am in Bermuda.

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  • 19. 

    What is the best description of Bermudian dress?

    • A.

      Casual for business and pleasure

    • B.

      Bermuda shorts are worn for casual attire

    • C.

      Bermuda Shorts are considered quite reserved clothing and even as a formal attire

    Correct Answer
    C. Bermuda Shorts are considered quite reserved clothing and even as a formal attire
    Explanation
    Bermudian dress is best described as quite reserved clothing and even as a formal attire. This suggests that Bermuda shorts, which are commonly associated with Bermudian dress, can be worn in more formal settings and are not solely limited to casual attire.

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  • 20. 

    When is Boxing day?

    • A.

      December 26

    • B.

      December 25

    • C.

      December 24

    Correct Answer
    A. December 26
    Explanation
    Boxing Day is celebrated on December 26th. It is a holiday that originated in the United Kingdom and is observed in various countries around the world. The name "Boxing Day" comes from the tradition of giving boxes of gifts or donations to the less fortunate. It is typically a day for relaxation, spending time with family, and enjoying leftover Christmas festivities.

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  • 21. 

    What are the 3 points to what is considered the Bermuda triangle?

    • A.

      Miami, Bermuda, Aruba

    • B.

      Miami, Bermuda, Puerto Rico

    • C.

      Bahamas, Bermuda, Puerto Rico

    Correct Answer
    B. Miami, Bermuda, Puerto Rico
    Explanation
    The Bermuda Triangle is known for mysterious disappearances of ships and airplanes. The three points that make up the Bermuda Triangle are Miami, Bermuda, and Puerto Rico. These locations form a triangular area in the western part of the North Atlantic Ocean. Many theories have been proposed to explain the disappearances, including magnetic anomalies, underwater methane gas explosions, and even extraterrestrial activity. However, no definitive explanation has been found for the phenomena associated with the Bermuda Triangle.

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  • 22. 

    What is the time zone difference between Louisville and Barbados in the winter.

    • A.

      When it is 9am in Louisville, it is 9am in Barbados.

    • B.

      When it is 9am in Louisville, it is 10am in Barbados.

    • C.

      When it is 9am in Louisville, it is 11am in Barbados.

    Correct Answer
    B. When it is 9am in Louisville, it is 10am in Barbados.
    Explanation
    In the winter, there is a one-hour time zone difference between Louisville and Barbados. When it is 9am in Louisville, it is 10am in Barbados.

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  • 23. 

    What is the time zone difference between Louisville and the Cayman Islands during daylight savings time?

    • A.

      When it is 10am in Louisville, it is 8am in the Cayman Islands

    • B.

      When it is 10am in Louisville, it is 10am in the Cayman Islands

    • C.

      When it is 10am in Louisville, it is 9am in the Cayman Islands

    Correct Answer
    C. When it is 10am in Louisville, it is 9am in the Cayman Islands
    Explanation
    During daylight savings time, the time zone difference between Louisville and the Cayman Islands is one hour. This means that when it is 10am in Louisville, it is 9am in the Cayman Islands.

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  • 24. 

    What is the time zone difference between Louisville and California?

    • A.

      When it is 10am in Louisville, it is 7am in California

    • B.

      When it is 10am in Louisville, it is 8am in California

    • C.

      When it is 10am in Louisville, it is 9am in California

    Correct Answer
    A. When it is 10am in Louisville, it is 7am in California
    Explanation
    The time zone difference between Louisville and California is 3 hours. When it is 10am in Louisville, it is 7am in California.

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  • 25. 

    What are considered to be accurate statement(s) about US culture?:

    • A.

      Please and Thank you’s are a way of speaking

    • B.

      Interrupting when someone is speaking is considered impolite

    • C.

      While talking, it is important to be assertive

    • D.

      If someone thinks he/she is wronged, he/she may actually express it

    • E.

      All of the above

    Correct Answer
    E. All of the above
    Explanation
    In US culture, saying "Please" and "Thank you" are considered a polite way of speaking. It is also considered impolite to interrupt someone while they are speaking. Being assertive is seen as important during conversations. Additionally, if someone feels they have been wronged, they are likely to express their feelings. Therefore, all of the statements mentioned in the options accurately describe aspects of US culture.

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  • 26. 

    Which of the following make up the business case for Diversity & Inclusion?

    • A.

      Inclusion contributes to colleague engagement

    • B.

      Standards are rising for employers

    • C.

      Talent marketplace is changing

    • D.

      Diverse teams deliver better results

    • E.

      None of the above

    • F.

      All of the above

    • G.

      A and D only

    Correct Answer
    F. All of the above
    Explanation
    The business case for Diversity & Inclusion includes all of the given options. Inclusion contributes to colleague engagement, which leads to higher productivity and job satisfaction. Standards are rising for employers, as more organizations recognize the importance of diversity and inclusion in the workplace. The talent marketplace is changing, with diverse candidates being sought after for their unique perspectives and skills. Diverse teams deliver better results, as they bring a variety of experiences and ideas to problem-solving and decision-making. Therefore, all of these factors contribute to the business case for Diversity & Inclusion.

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  • 27. 

    Diversity dimensions are both:

    • A.

      Tangible and intangible.

    • B.

      Valuable and invaluable.

    • C.

      Visible and invisible.

    • D.

      Dominant and recessive.

    Correct Answer
    C. Visible and invisible.
    Explanation
    Diversity dimensions can be both visible and invisible. Visible dimensions refer to physical attributes such as race, gender, age, and disability, which can be easily observed. On the other hand, invisible dimensions are less apparent and include aspects like religion, sexual orientation, socioeconomic status, and educational background. Recognizing and valuing both visible and invisible dimensions of diversity is crucial for fostering inclusivity and understanding in diverse environments.

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  • 28. 

    Things I can do to help create an inclusive workplace with a diverse work force include

    • A.

      Participate in webinars and events

    • B.

      Start or join an Employee Resource Group (ERG)

    • C.

      Integrate a Diversity and Inclusion mindset

    • D.

      Talk it up: Understand the what, why and how

    • E.

      None of the above

    • F.

      All of the above

    • G.

      B and D only

    Correct Answer
    F. All of the above
    Explanation
    The correct answer is "All of the above". This means that all of the mentioned actions can help create an inclusive workplace with a diverse workforce. Participating in webinars and events allows for learning and understanding of different perspectives. Starting or joining an Employee Resource Group (ERG) provides a platform for employees to come together and support diversity and inclusion initiatives. Integrating a Diversity and Inclusion mindset involves incorporating these values into everyday practices. Talking about diversity and inclusion helps raise awareness and promote understanding. Therefore, all of these actions are important in creating an inclusive workplace.

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  • 29. 

    Which of the following is not included on the ServiceNow Home Page Dashboard

    • A.

      World Clocks

    • B.

      MMC Announcements

    • C.

      My Watch List

    • D.

      Assigned to Me

    Correct Answer
    C. My Watch List
    Explanation
    The ServiceNow Home Page Dashboard includes various features and widgets to provide users with quick access to relevant information and tasks. World Clocks, MMC Announcements, and Assigned to Me are all included on the Home Page Dashboard, allowing users to view different time zones, important announcements, and tasks assigned to them. However, My Watch List is not included on the Home Page Dashboard, indicating that this feature is not available or accessible from the dashboard.

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  • 30. 

    Callers are loaded into ServiceNow from which system?

    • A.

      PeopleLink

    • B.

      Careerlink

    • C.

      There is not a feed from any system

    • D.

      PeopleSoft

    Correct Answer
    D. PeopleSoft
    Explanation
    Callers are loaded into ServiceNow from the PeopleSoft system.

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  • 31. 

    Which of the following are not required fields on the case form?

    • A.

      Contact Type

    • B.

      Category

    • C.

      Short Description

    • D.

      Assignment Group

    Correct Answer
    A. Contact Type
    Explanation
    Contact Type is not a required field on the case form. This means that when filling out the form, the user is not obligated to provide information in the Contact Type field. The other fields listed (Category, Short Description, Assignment Group) are required, meaning that information must be provided in these fields in order to submit the case form.

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  • 32. 

    First Call Resolution is?

    • A.

      Call that is escalated to Tier 3

    • B.

      Call that is resolved on the first call

    • C.

      Call that is passed to Norwood

    • D.

      None of the above

    Correct Answer
    B. Call that is resolved on the first call
    Explanation
    First Call Resolution refers to a call that is resolved completely during the initial contact with the customer, without the need for any further follow-up or escalation. It means that the customer's issue or query is resolved satisfactorily on the first call itself, without the need for any additional calls or transfers to higher tiers or departments. This helps in improving customer satisfaction, reducing call volume, and increasing efficiency in customer support operations.

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  • 33. 

    A Case should include all but the which of the following:

    • A.

      Description

    • B.

      Work Notes

    • C.

      Case Status

    • D.

      Personal Information

    Correct Answer
    D. Personal Information
    Explanation
    A case should include all the following: description, work notes, and case status. Personal information is not typically included in a case as it is confidential and should be kept separate from the case details. Including personal information in a case could compromise privacy and security.

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  • 34. 

    You can’t have diversity without inclusion.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    This statement is incorrect because diversity and inclusion are two separate concepts. Diversity refers to the presence of people from different backgrounds, while inclusion refers to creating an environment where everyone feels valued and respected. While diversity can exist without inclusion, it is important to have both in order to create a truly inclusive and equitable society or organization.

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  • 35. 

    What are considered to be accurate statement(s) about US culture?:

    • A.

      Please and Thank you’s are a way of speaking

    • B.

      Interrupting when someone is speaking is considered impolite

    • C.

      While talking, it is important to be assertive

    • D.

      If someone thinks he/she is wronged, he/she may actually express it

    • E.

      All of the above

    Correct Answer
    E. All of the above
    Explanation
    All of the given statements are accurate about US culture. In US culture, saying "Please and Thank you" is considered a polite way of speaking. It is also considered impolite to interrupt someone while they are speaking. Additionally, it is important to be assertive while talking in US culture. Lastly, if someone feels wronged, they are likely to express their feelings about it. Therefore, all of the above statements accurately describe aspects of US culture.

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  • 36. 

    Which best describes business writing with an informative purpose?

    • A.

      Direct, clear, concise, accessible, neutral tone

    • B.

      Prompt and courteous, exact, sincere, brief

    • C.

      Attract attention, stimulate interest, maintain focus, create desire, prompt a response

    Correct Answer
    A. Direct, clear, concise, accessible, neutral tone
    Explanation
    This answer best describes business writing with an informative purpose because it emphasizes the need for direct and clear communication, using concise language that is easily understood by the audience. Additionally, it highlights the importance of maintaining a neutral tone, which helps to present information objectively and without bias. The use of an accessible tone ensures that the writing is easily accessible to a wide range of readers, regardless of their knowledge or expertise in the subject matter.

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  • 37. 

    What should be the overall guidelines for proper tone for business communication?

    • A.

      Informal and friendly with commonly used phrases and abbreviations

    • B.

      Authoritative and detailed with formal paragraphs

    • C.

      Confident, conversational, positive, courteous

    Correct Answer
    C. Confident, conversational, positive, courteous
    Explanation
    The overall guidelines for proper tone in business communication should be confident, conversational, positive, and courteous. This means that the tone should convey a sense of self-assurance and professionalism, while also maintaining a friendly and approachable demeanor. It is important to use language that is conversational and easy to understand, avoiding jargon or technical terms that may confuse the recipient. Additionally, the tone should be positive and optimistic, focusing on solutions rather than problems. Finally, it is crucial to be courteous and respectful in all communication, using appropriate greetings and expressions of gratitude.

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  • 38. 

    Which message from a manager, who is informing clients of a delayed project, is the most appropriate?

    • A.

      Please note that the software won’t be released on time. This is due to an unforeseen error.

    • B.

      Bear with us, but it looks like the project is running late. Hope that’s OK with you.

    • C.

      To ensure the software meets stringent quality requirements, we’ll be conducting additional testing. We hope a new release date of June 14 gains your approval.

    Correct Answer
    C. To ensure the software meets stringent quality requirements, we’ll be conducting additional testing. We hope a new release date of June 14 gains your approval.
    Explanation
    The most appropriate message from a manager informing clients of a delayed project is to explain that additional testing is necessary to ensure the software meets stringent quality requirements. The message also proposes a new release date of June 14 and seeks the client's approval for the revised timeline. This response effectively communicates the reason for the delay, offers a solution, and seeks the client's understanding and agreement.

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  • 39. 

    To describe the amount someone earns, which word is best to use?

    • A.

      Remuneration

    • B.

      Wages

    • C.

      Both are equally appropriate

    Correct Answer
    B. Wages
    Explanation
    The word "wages" is the best choice to describe the amount someone earns. "Wages" specifically refers to the payment for labor or services rendered, typically on an hourly or daily basis. "Remuneration" is a broader term that encompasses all forms of payment, including salaries, bonuses, and benefits. However, since the question is asking for the best word to describe earnings, "wages" is more specific and accurate in this context.

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  • 40. 

    Which word is best to use in business writing?

    • A.

      Assertive

    • B.

      Aggressive

    • C.

      Both are equally appropriate

    Correct Answer
    A. Assertive
    Explanation
    In business writing, it is important to convey confidence and clarity without being overly forceful or confrontational. Being assertive allows one to express their thoughts and opinions confidently while still being respectful and professional. On the other hand, being aggressive can come across as confrontational and may hinder effective communication in a business setting. Therefore, the word "assertive" is the best choice for business writing as it strikes the right balance between being confident and respectful.

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  • 41. 

    Which sentence demonstrates the use of short, familiar words?

    • A.

      Production statistics don’t support payment of bonuses this month.

    • B.

      Even the most proficient manager comprehends that these statistics don’t augur a profitable future.

    • C.

      We presuppose that a specialized advancement and focus regarding recovery of debt from clients will be most effective.

    Correct Answer
    A. Production statistics don’t support payment of bonuses this month.
    Explanation
    The sentence "Production statistics don’t support payment of bonuses this month" demonstrates the use of short, familiar words. The words used in this sentence are simple and commonly used, making it easy for readers to understand the message without any confusion or the need to consult a dictionary.

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  • 42. 

    Which is more concise?

    • A.

      I need to repeat again the point that we must ensure we cooperate together, so that mistakes are few in number.

    • B.

      I need to repeat the point that we must cooperate to ensure fear mistakes.

    • C.

      Both are equally appropriate

    Correct Answer
    B. I need to repeat the point that we must cooperate to ensure fear mistakes.
    Explanation
    The given correct answer is "I need to repeat the point that we must cooperate to ensure fear mistakes." This answer is more concise because it eliminates unnecessary repetition and wordiness. It conveys the same meaning as the original sentence but in a more efficient and concise manner.

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  • 43. 

    Which is more appropriate in business writing?

    • A.

      Claims are submitted to Jenna by the Accounting Department.

    • B.

      The Accounting Department submits claims to Jenna.

    • C.

      Both are equally appropriate

    Correct Answer
    B. The Accounting Department submits claims to Jenna.
    Explanation
    The correct answer is "The Accounting Department submits claims to Jenna." This is more appropriate in business writing because it follows a clear and concise subject-verb-object sentence structure. It clearly states who is submitting the claims (the Accounting Department) and who they are submitting them to (Jenna). The first option, "Claims are submitted to Jenna by the Accounting Department," uses a passive voice and is less direct and clear. The third option, "Both are equally appropriate," does not provide a specific and direct answer to the question.

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  • 44. 

    How many spelling or grammatical errors does the following passage contain? It’s time to by the equipment necessary for the project.  However, we must first ensure that the hole software package is ready to use.  Everything needs to be completed before next weak.

    • A.

      1

    • B.

      2

    • C.

      3

    • D.

      4

    Correct Answer
    C. 3
    Explanation
    The passage contains three spelling or grammatical errors. The first error is the word "by" should be "buy". The second error is the word "hole" should be "whole". The third error is the word "weak" should be "week".

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  • 45. 

    Which of the below are examples of when not to send an email?

    • A.

      When complex, lengthy matters have to be communicated

    • B.

      When highly confidential information is communicated

    • C.

      When bad news or negative feedback is conveyed

    • D.

      When verbal feedback is required

    • E.

      All of the above

    • F.

      A and B

    • G.

      C and D

    Correct Answer
    E. All of the above
    Explanation
    Sending an email may not be appropriate when complex, lengthy matters have to be communicated because it may lead to misunderstandings or confusion. Similarly, highly confidential information should not be communicated via email to ensure its security. Additionally, when conveying bad news or negative feedback, it is often better to have a face-to-face or verbal conversation to provide a more personal and empathetic approach. Finally, if verbal feedback is required, email may not be the most effective method of communication. Therefore, all of the above options are examples of when not to send an email.

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  • 46. 

    Which of the following should be avoided when writing emails?

    • A.

      Use of CAPITALS for emphasis

    • B.

      Use of all lower case for less formal tone

    • C.

      To communication emotion, use of smiles and multiple exclamation points!!!

    • D.

      Red font to present alternant ideas.

    • E.

      All of the above

    Correct Answer
    E. All of the above
    Explanation
    Using all capitals for emphasis, using all lowercase for a less formal tone, using smiles and multiple exclamation points to communicate emotion, and using red font to present alternate ideas should all be avoided when writing emails. These practices can come across as unprofessional, unclear, and may be misinterpreted by the recipient. It is important to maintain a professional tone, use proper grammar and punctuation, and communicate clearly and effectively in emails.

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  • 47. 

    Which of the following are appropriate abbreviations in business emails?

    • A.

      LOL – laughing out loud

    • B.

      ROTFL – rolling on the floor laughing

    • C.

      BTW -- by the way

    • D.

      Thx – thanks

    • E.

      A and C

    • F.

      C and D

    Correct Answer
    D. Thx – thanks
    Explanation
    The abbreviation "Thx" is appropriate in business emails as it is a commonly used abbreviation for "thanks". It is a concise and informal way to express gratitude in a professional setting. Using abbreviations like "LOL" and "ROTFL" may be seen as unprofessional and inappropriate in a business context. "BTW" is a commonly used abbreviation for "by the way" and is also appropriate in business emails. Therefore, the correct answer is "C and D".

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  • 48. 

    Which of the following should be avoided when responding to a flame mail?

    • A.

      Consider calling or meeting in person.

    • B.

      Forward the email to the sender’s superior or copy the sender’s boss on the response

    • C.

      Empathize with the sender’s frustration and tell them they are right if that is true.

    • D.

      If you feel you are right, thank them for bringing the matter to your attention.

    Correct Answer
    B. Forward the email to the sender’s superior or copy the sender’s boss on the response
    Explanation
    When responding to a flame mail, it is important to avoid escalating the situation or involving higher authorities unnecessarily. Forwarding the email to the sender's superior or copying the boss on the response can be seen as confrontational and may exacerbate the issue. It is better to handle the matter directly with the sender and try to resolve the conflict calmly and professionally.

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  • 49. 

    Which of the following are considered electronic documents subject to discovery requests?

    • A.

      E-mail

    • B.

      Word processing files

    • C.

      Computer databases

    • D.

      Cell phone text messages

    • E.

      All of the above

    • F.

      A and B

    • G.

      C and D

    Correct Answer
    E. All of the above
    Explanation
    All of the options mentioned in the question are considered electronic documents subject to discovery requests. This means that e-mail, word processing files, computer databases, and cell phone text messages can all be requested and obtained as evidence in legal proceedings.

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  • 50. 

    The following are unacceptable ways to retain document information after a court issues a legal hold?

    • A.

      Converting documents into PDF format

    • B.

      Printing out document for safe filing and deleting file

    • C.

      Both

    Correct Answer
    C. Both
    Explanation
    Both converting documents into PDF format and printing out documents for safe filing and deleting the file are unacceptable ways to retain document information after a court issues a legal hold. Converting documents into PDF format does not ensure that the original document is preserved in its original format and may result in the loss of important metadata. Printing out documents and deleting the file does not guarantee that the information will be properly preserved and may lead to the loss of electronic evidence. Therefore, both options are not suitable for retaining document information after a legal hold.

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