If you are preparing to be an HR of a well-reputed company, try out this "HR Shared Service Center Learning Check" quiz and test your knowledge for the same. Please answer the following questions carefully. Do you know what CSR stands for? Or what about other general knowledge questions? Here, we will test your logical skills and then provide you with the result. Are you excited to give this quiz a try? Go ahead then! Best of luck!
India is twice as big as the US and has half the amount of people
India is half the size of the US and has twice as many people
India is one third the size of the US and has three times as many people
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A warm greeting, such as “Good morning”
A warm greeting, such as “Good morning, how are you?”
A warm greeting, such as “Good morning, how are you and your family?”
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English is spoken in most of Canada. French is spoken in Quebec, and some area of Nova Scotia and New Brunswick
Most French Canadians speak and understand English, but prefer to use French. In Quebec, all business communications must be in French.
Both a and b
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People are more reserved
People limit greetings to a nod with handshakes between close friends
People stand closer together, body movement is free and gestures are more expressive. When greeting a close friend, a kiss on both cheeks is the norm.
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When it is 9am in Louisville, it is 9am in Bermuda.
When it is 9am in Louisville, it is 11am in Bermuda.
When it is 9am in Louisville, it is 10am in Bermuda.
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Casual for business and pleasure
Bermuda shorts are worn for casual attire
Bermuda Shorts are considered quite reserved clothing and even as a formal attire
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When it is 10am in Louisville, it is 8am in the Cayman Islands
When it is 10am in Louisville, it is 10am in the Cayman Islands
When it is 10am in Louisville, it is 9am in the Cayman Islands
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Tangible and intangible.
Valuable and invaluable.
Visible and invisible.
Dominant and recessive.
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World Clocks
MMC Announcements
My Watch List
Assigned to Me
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True
False
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Informal and friendly with commonly used phrases and abbreviations
Authoritative and detailed with formal paragraphs
Confident, conversational, positive, courteous
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Please note that the software won’t be released on time. This is due to an unforeseen error.
Bear with us, but it looks like the project is running late. Hope that’s OK with you.
To ensure the software meets stringent quality requirements, we’ll be conducting additional testing. We hope a new release date of June 14 gains your approval.
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1
2
3
4
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Converting documents into PDF format
Printing out document for safe filing and deleting file
Both
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EDiscovery is a part of every case. Plaintiffs’ attorneys will find it easier to prove document destruction than the merits of the case with a huge payoff.
EDiscovery rules highlight need for transparency, consistency and thoroughness for in-house and outside counsel.
Need to coordinate efforts with Legal at the onset of a case to receive instruction from them as to which documents should be immediately deleted and which documents should be retained
Need to coordinate efforts with Legal and always watch for interplay between your procedures and the company’s document preservation obligations.
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All interns are to be hired as non-employees.
Interns can be hired to fill paid or unpaid positions
Interns must be paid at least the minimum wage
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1
2
3
4
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CFO of the Firm
Consultant
CEO of the Firm
Broker
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CEO (Chief Executive Officer)
CHRO (Chief Human Resource Officer)
CFO (Chief Financial Officer)
CIO (Chief Information Officer)
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Two
Fifty
33
100+
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Financial
Automotive
Professional Services
Consulting
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Marsh, MMC, Oliver Wyman, Nera
AIG, Oliver Wyman, Marsh, Mercer
Marsh, Mercer, MMC, McKinsey
Guy Carpenter, Marsh, Mercer, Oliver Wyman
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HR Business Partner Network, Center of Expertise (COE's), HR Shared Services (HRSS)
CEO, HR Shared Services, HR People
HR Shared Services, CHRO's, COE's
None of the above
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Louisville, Kentucky
GOSS - Noida, India
Louisville for onshore and GOSS for offshore
None of the above
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Talent Acquisition
Total Rewards
HR Business Partners
Talent Management
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Inspire our Colleagues
Empower our Leaders
Minimize Risk
Recognize Performance
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Address HR coverage across geographies
Improve and standardize technology
Build a bigger HR community
Combine like processes
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Employee discounts
Finances
Health
Career and Learning
Social Security Number
Name
Mother's Maiden Name
Employee ID number
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Employee discounts
My Rewards
My Personal information
My Payroll
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Go to the competition
Develop other relationships
Are dissatisfied with the service provider’s attitude
Are dissatisfied with the product
None of the above
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Your manager
Security
IT
HR
None of the above
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Multi-task to get other responsibilities done
IM your colleague regarding another outstanding issue
Focus on what the customer is saying, blocking out all distractions
Use inactive listening skills
All of the above
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Close
Identity/Clarify
Present/Problem Solve
Open
Prepare
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18 – 25 year olds
25 – 35 year old, married
35 – 45 year old, single
45 – 55 year old, married and single
All of the above, plus more
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Death
Request performed as requested
Divorce
Birth
Moving
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"I am sorry for your loss. Let me take you through the next steps..”
Keep to the process and do not react
Escalate the call to a manager immediately
“Great, let’s take a look at your information” and close with “Have a great day!”
Please them on hold immediately
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Give each client your full attention
Respond appropriately to the client’s needs
Offer solutions that that best benefit us
Work at sustaining long-term relationships
None of the above, these are all correct
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You repeat exactly what the customer said to you
You tell them the exact opposite of what they said, in your own words
You tell them what they should do in their best interest
You tell them what you believe the issue is in your own words
You ask probing questions
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“I’m sorry, but we cannot help you”
Immediately escalate the call to your supervisor
“Unfortunately we cannot do that”
“We are unable to do that, but what we can do is…”
Ask to place them on hold, give them a time-frame and a reason and then wait until they hang up
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Paid day off for volunteering
Dollars for doers employee volunteer grant program
Walks/runs for a charitable cause
All of the above
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“Namaste” is a popular Indian food made with curry and yogurt.
The 'Namaste' forms an important part of Indian etiquette and is generally used while greeting and saying good-bye.
The 'Namaste' forms an important part of Indian etiquette and is generally used while greeting.
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Using non-verbal cues and indirect communication
By diplomatically stating the disagreement and the business reasons to justify
By agreeing to the individual directly and then sending an email to the individual’s supervisor
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In the Indian Business culture, getting results is highly valued and in the US it is all about following the rules.
In the Indian business culture, following the rules and implementing correct processes is highly valued compared to the US where it is all about results.
In the Indian business culture, challenging and questioning superiors is common compared to the US where direction from superiors is generally followed without question.
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Eastern Standard Time (EST) is 9.5 hours behind Indian Standard time (IST)
Eastern Standard Time (EST) is 10.5 hours behind Indian Standard time (IST)
Eastern Standard Time (EST) is 11.5 hours behind Indian Standard time (IST)
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Eastern Standard Time (EST) is 9.5 hours behind Indian Standard time (IST)
Eastern Standard Time (EST) is 10.5 hours behind Indian Standard time (IST)
Eastern Standard Time (EST) is 11.5 hours behind Indian Standard time (IST)
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730am the same day
9:30am the same day
11:30am the previous day
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There is a ruling class made up solely of British royalty
Everyone is equal – no matter where they come from
Society is divided into commoners, nobility and royalty
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Quiz Review Timeline (Updated): Dec 13, 2023 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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