HR Shared Service Center Learning Check Quiz

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| Attempts: 141
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  • 1/88 Questions

    What is the name of the online global volunteer database the Company uses?

    • Match Point
    • Go Volunteer
    • VolunteerMatch
    • Community Impact
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About This Quiz

If you are preparing to be an HR of a well-reputed company, try out this "HR Shared Service Center Learning Check" quiz and test your knowledge for the same. Please answer the following questions carefully. Do you know what CSR stands for? Or what about other general knowledge questions? Here, we will test your logical skills and then provide you with the result. Are you excited to give this quiz a try? Go ahead then! Best of luck!

HR Shared Service Center Learning Check Quiz - Quiz

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  • 2. 

    What is the size and population of India compared to the US?

    • India is twice as big as the US and has half the amount of people

    • India is half the size of the US and has twice as many people

    • India is one third the size of the US and has three times as many people

    Correct Answer
    A. India is one third the size of the US and has three times as many people
    Explanation
    India being one third the size of the US means that it is smaller in terms of land area. However, India having three times as many people means that its population is significantly larger than that of the US. This suggests that India is densely populated compared to the US, despite its smaller size.

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  • 3. 

    What is a more common way for Indians to begin a business conversation or meeting?

    • A warm greeting, such as “Good morning”

    • A warm greeting, such as “Good morning, how are you?”

    • A warm greeting, such as “Good morning, how are you and your family?”

    Correct Answer
    A. A warm greeting, such as “Good morning, how are you and your family?”
    Explanation
    Indians commonly begin a business conversation or meeting with a warm greeting, such as "Good morning, how are you and your family?". This type of greeting reflects the cultural value placed on personal connections and relationships in India. By asking about the well-being of the person and their family, it demonstrates a genuine interest in their lives and helps to establish a friendly and respectful atmosphere before discussing business matters.

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  • 4. 

    What are best describe language spoken in Canada?

    • English is spoken in most of Canada. French is spoken in Quebec, and some area of Nova Scotia and New Brunswick

    • Most French Canadians speak and understand English, but prefer to use French. In Quebec, all business communications must be in French.

    • Both a and b

    Correct Answer
    A. Both a and b
    Explanation
    English and French are both best described as the languages spoken in Canada. English is spoken in most of Canada, while French is spoken in Quebec, as well as some areas of Nova Scotia and New Brunswick. Most French Canadians can also speak and understand English, but they generally prefer to use French. In Quebec, it is required for all business communications to be in French. Therefore, the correct answer is both a and b.

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  • 5. 

    Compared to English speaking Canadians, where body movement is generally limited to handshakes, and personal space is about two feet, what best describes, French areas:

    • People are more reserved

    • People limit greetings to a nod with handshakes between close friends

    • People stand closer together, body movement is free and gestures are more expressive. When greeting a close friend, a kiss on both cheeks is the norm.

    Correct Answer
    A. People stand closer together, body movement is free and gestures are more expressive. When greeting a close friend, a kiss on both cheeks is the norm.
    Explanation
    French areas have a different cultural norm compared to English speaking Canadians. In French areas, people stand closer together, allowing for more freedom of body movement and more expressive gestures. Additionally, when greeting a close friend, it is customary to exchange a kiss on both cheeks. This indicates that personal space is smaller and physical contact is more common in French areas compared to English speaking Canadians.

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  • 6. 

    What is the time zone difference between Bermuda and Louisville?

    • When it is 9am in Louisville, it is 9am in Bermuda.

    • When it is 9am in Louisville, it is 11am in Bermuda.

    • When it is 9am in Louisville, it is 10am in Bermuda.

    Correct Answer
    A. When it is 9am in Louisville, it is 10am in Bermuda.
    Explanation
    The time zone difference between Bermuda and Louisville is one hour. When it is 9am in Louisville, it is 10am in Bermuda.

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  • 7. 

    What is the best description of Bermudian dress?

    • Casual for business and pleasure

    • Bermuda shorts are worn for casual attire

    • Bermuda Shorts are considered quite reserved clothing and even as a formal attire

    Correct Answer
    A. Bermuda Shorts are considered quite reserved clothing and even as a formal attire
    Explanation
    Bermudian dress is best described as quite reserved clothing and even as a formal attire. This suggests that Bermuda shorts, which are commonly associated with Bermudian dress, can be worn in more formal settings and are not solely limited to casual attire.

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  • 8. 

    What is the time zone difference between Louisville and the Cayman Islands during daylight savings time?

    • When it is 10am in Louisville, it is 8am in the Cayman Islands

    • When it is 10am in Louisville, it is 10am in the Cayman Islands

    • When it is 10am in Louisville, it is 9am in the Cayman Islands

    Correct Answer
    A. When it is 10am in Louisville, it is 9am in the Cayman Islands
    Explanation
    During daylight savings time, the time zone difference between Louisville and the Cayman Islands is one hour. This means that when it is 10am in Louisville, it is 9am in the Cayman Islands.

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  • 9. 

    Diversity dimensions are both:

    • Tangible and intangible.

    • Valuable and invaluable.

    • Visible and invisible.

    • Dominant and recessive.

    Correct Answer
    A. Visible and invisible.
    Explanation
    Diversity dimensions can be both visible and invisible. Visible dimensions refer to physical attributes such as race, gender, age, and disability, which can be easily observed. On the other hand, invisible dimensions are less apparent and include aspects like religion, sexual orientation, socioeconomic status, and educational background. Recognizing and valuing both visible and invisible dimensions of diversity is crucial for fostering inclusivity and understanding in diverse environments.

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  • 10. 

    Which of the following is not included on the ServiceNow Home Page Dashboard

    • World Clocks

    • MMC Announcements

    • My Watch List

    • Assigned to Me

    Correct Answer
    A. My Watch List
    Explanation
    The ServiceNow Home Page Dashboard includes various features and widgets to provide users with quick access to relevant information and tasks. World Clocks, MMC Announcements, and Assigned to Me are all included on the Home Page Dashboard, allowing users to view different time zones, important announcements, and tasks assigned to them. However, My Watch List is not included on the Home Page Dashboard, indicating that this feature is not available or accessible from the dashboard.

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  • 11. 

    You can’t have diversity without inclusion.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    This statement is incorrect because diversity and inclusion are two separate concepts. Diversity refers to the presence of people from different backgrounds, while inclusion refers to creating an environment where everyone feels valued and respected. While diversity can exist without inclusion, it is important to have both in order to create a truly inclusive and equitable society or organization.

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  • 12. 

    What should be the overall guidelines for proper tone for business communication?

    • Informal and friendly with commonly used phrases and abbreviations

    • Authoritative and detailed with formal paragraphs

    • Confident, conversational, positive, courteous

    Correct Answer
    A. Confident, conversational, positive, courteous
    Explanation
    The overall guidelines for proper tone in business communication should be confident, conversational, positive, and courteous. This means that the tone should convey a sense of self-assurance and professionalism, while also maintaining a friendly and approachable demeanor. It is important to use language that is conversational and easy to understand, avoiding jargon or technical terms that may confuse the recipient. Additionally, the tone should be positive and optimistic, focusing on solutions rather than problems. Finally, it is crucial to be courteous and respectful in all communication, using appropriate greetings and expressions of gratitude.

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  • 13. 

    Which message from a manager, who is informing clients of a delayed project, is the most appropriate?

    • Please note that the software won’t be released on time. This is due to an unforeseen error.

    • Bear with us, but it looks like the project is running late. Hope that’s OK with you.

    • To ensure the software meets stringent quality requirements, we’ll be conducting additional testing. We hope a new release date of June 14 gains your approval.

    Correct Answer
    A. To ensure the software meets stringent quality requirements, we’ll be conducting additional testing. We hope a new release date of June 14 gains your approval.
    Explanation
    The most appropriate message from a manager informing clients of a delayed project is to explain that additional testing is necessary to ensure the software meets stringent quality requirements. The message also proposes a new release date of June 14 and seeks the client's approval for the revised timeline. This response effectively communicates the reason for the delay, offers a solution, and seeks the client's understanding and agreement.

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  • 14. 

    How many spelling or grammatical errors does the following passage contain? It’s time to by the equipment necessary for the project.  However, we must first ensure that the hole software package is ready to use.  Everything needs to be completed before next weak.

    • 1

    • 2

    • 3

    • 4

    Correct Answer
    A. 3
    Explanation
    The passage contains three spelling or grammatical errors. The first error is the word "by" should be "buy". The second error is the word "hole" should be "whole". The third error is the word "weak" should be "week".

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  • 15. 

    The following are unacceptable ways to retain document information after a court issues a legal hold?

    • Converting documents into PDF format

    • Printing out document for safe filing and deleting file

    • Both

    Correct Answer
    A. Both
    Explanation
    Both converting documents into PDF format and printing out documents for safe filing and deleting the file are unacceptable ways to retain document information after a court issues a legal hold. Converting documents into PDF format does not ensure that the original document is preserved in its original format and may result in the loss of important metadata. Printing out documents and deleting the file does not guarantee that the information will be properly preserved and may lead to the loss of electronic evidence. Therefore, both options are not suitable for retaining document information after a legal hold.

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  • 16. 

    Which statement is false?

    • EDiscovery is a part of every case. Plaintiffs’ attorneys will find it easier to prove document destruction than the merits of the case with a huge payoff.

    • EDiscovery rules highlight need for transparency, consistency and thoroughness for in-house and outside counsel.

    • Need to coordinate efforts with Legal at the onset of a case to receive instruction from them as to which documents should be immediately deleted and which documents should be retained

    • Need to coordinate efforts with Legal and always watch for interplay between your procedures and the company’s document preservation obligations.

    Correct Answer
    A. Need to coordinate efforts with Legal at the onset of a case to receive instruction from them as to which documents should be immediately deleted and which documents should be retained
    Explanation
    The statement that is false is "Need to coordinate efforts with Legal at the onset of a case to receive instruction from them as to which documents should be immediately deleted and which documents should be retained." This statement suggests that it is necessary to coordinate with Legal to determine which documents should be deleted and retained, but in reality, it is important to preserve all relevant documents during the eDiscovery process. Deleting documents without proper consideration can lead to potential legal consequences.

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  • 17. 

    What is the company policy for employing interns at MMC?

    • All interns are to be hired as non-employees.

    • Interns can be hired to fill paid or unpaid positions

    • Interns must be paid at least the minimum wage

    Correct Answer
    A. Interns must be paid at least the minimum wage
    Explanation
    The company policy at MMC for employing interns is that they must be paid at least the minimum wage. This means that interns cannot be hired as unpaid positions and must receive compensation for their work. This policy ensures that interns are treated fairly and in accordance with labor laws regarding minimum wage requirements.

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  • 18. 

    Employee files should consist of how many sections?

    • 1

    • 2

    • 3

    • 4

    Correct Answer
    A. 3
    Explanation
    Employee files should consist of three sections because each section serves a specific purpose and contains different types of information. The first section typically includes personal details such as the employee's name, contact information, and identification documents. The second section usually contains employment-related information like job title, start date, and performance evaluations. The third section is dedicated to benefits and compensation details, including salary, bonuses, and any additional benefits provided by the company. Having these three sections ensures that all necessary information about an employee is organized and easily accessible.

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  • 19. 

    Who is Dan Glasser?

    • CFO of the Firm

    • Consultant

    • CEO of the Firm

    • Broker

    Correct Answer
    A. CEO of the Firm
    Explanation
    Dan Glasser is the CEO of the firm. The question is asking for the identity of Dan Glasser, and the correct answer states that he is the CEO. The other options, CFO, consultant, and broker, are not relevant to the question and do not provide information about Dan Glasser's role within the firm. Therefore, the correct answer is CEO of the Firm.

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  • 20. 

    Who runs the company?

    • CEO (Chief Executive Officer)

    • CHRO (Chief Human Resource Officer)

    • CFO (Chief Financial Officer)

    • CIO (Chief Information Officer)

    Correct Answer
    A. CEO (Chief Executive Officer)
    Explanation
    The CEO, or Chief Executive Officer, is the person who runs the company. They are responsible for making major corporate decisions, managing the overall operations and resources of the company, and acting as the main point of communication between the board of directors and the employees. The CEO is ultimately accountable for the company's success and is typically the highest-ranking executive within the organization.

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  • 21. 

    How many countries does MMC do business in?

    • Two

    • Fifty

    • 33

    • 100+

    Correct Answer
    A. 100+
    Explanation
    MMC does business in over 100 countries.

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  • 22. 

    What industry does MMC best fit into from a competitive perspective?

    • Financial

    • Automotive

    • Professional Services

    • Consulting

    Correct Answer
    A. Professional Services
    Explanation
    MMC best fits into the Professional Services industry from a competitive perspective. This is because MMC, also known as Marsh & McLennan Companies, is a global professional services firm that provides risk management, insurance brokerage, and consulting services. They primarily operate in the fields of insurance, reinsurance, and risk management, which aligns with the Professional Services industry.

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  • 23. 

    Who are our operating companies?

    • Marsh, MMC, Oliver Wyman, Nera

    • AIG, Oliver Wyman, Marsh, Mercer

    • Marsh, Mercer, MMC, McKinsey

    • Guy Carpenter, Marsh, Mercer, Oliver Wyman

    Correct Answer
    A. Guy Carpenter, Marsh, Mercer, Oliver Wyman
    Explanation
    The operating companies mentioned in the answer are Guy Carpenter, Marsh, Mercer, and Oliver Wyman. These companies are part of the organization and are involved in various operations and services.

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  • 24. 

    What are the three parts of HR Transformation?

    • HR Business Partner Network, Center of Expertise (COE's), HR Shared Services (HRSS)

    • CEO, HR Shared Services, HR People

    • HR Shared Services, CHRO's, COE's

    • None of the above

    Correct Answer
    A. HR Business Partner Network, Center of Expertise (COE's), HR Shared Services (HRSS)
    Explanation
    The three parts of HR Transformation are HR Business Partner Network, Center of Expertise (COE's), and HR Shared Services (HRSS). This model is commonly used in organizations to restructure and improve HR functions. The HR Business Partner Network focuses on strategic partnership with business leaders, the COE's are responsible for developing and implementing HR policies and practices, and the HRSS provides administrative and transactional support to employees. This model aims to enhance HR's effectiveness and efficiency in delivering services to the organization.

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  • 25. 

    Where are the NA Shared Service teams located?

    • Louisville, Kentucky

    • GOSS - Noida, India

    • Louisville for onshore and GOSS for offshore

    • None of the above

    Correct Answer
    A. Louisville for onshore and GOSS for offshore
    Explanation
    The correct answer is Louisville for onshore and GOSS for offshore. This means that the NA Shared Service teams are located in Louisville, Kentucky for onshore operations and in GOSS, Noida, India for offshore operations.

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  • 26. 

    Which of the following is not one of our Centers of Expertise (COE's)?

    • Talent Acquisition

    • Total Rewards

    • HR Business Partners

    • Talent Management

    Correct Answer
    A. HR Business Partners
    Explanation
    The HR Business Partners is not one of our Centers of Expertise (COEs) because COEs typically refer to specialized teams or departments within an organization that focus on specific areas of expertise. Talent Acquisition, Total Rewards, and Talent Management are all examples of COEs as they represent specialized functions within HR. HR Business Partners, on the other hand, typically work closely with business leaders and managers to align HR strategies with overall business goals, rather than focusing on a specific area of expertise.

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  • 27. 

    MMC's HR people Strategy, our vision includes three drivers to get us to be an 'elite' company, which of the below is not one:

    • Inspire our Colleagues

    • Empower our Leaders

    • Minimize Risk

    • Recognize Performance

    Correct Answer
    A. Minimize Risk
    Explanation
    The given options describe the three drivers that are part of MMC's HR people strategy to become an 'elite' company. These drivers are to inspire colleagues, empower leaders, and recognize performance. The option "Minimize Risk" does not align with the concept of becoming an 'elite' company, as risk-taking and innovation are often necessary for achieving excellence. Therefore, it is not one of the drivers mentioned in the vision.

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  • 28. 

    Which answer below is not one of HR Transformation objectives for success?

    • Address HR coverage across geographies

    • Improve and standardize technology

    • Build a bigger HR community

    • Combine like processes

    Correct Answer
    A. Build a bigger HR community
    Explanation
    Building a bigger HR community is not one of the objectives for HR Transformation success. HR Transformation aims to address HR coverage across geographies, improve and standardize technology, and combine like processes. However, building a bigger HR community does not directly align with these objectives and may not contribute to the overall success of HR Transformation.

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  • 29. 

    There are five main tabs on the landing page of Peoplelink, which is not one of the main tabs?

    • Employee discounts

    • Finances

    • Health

    • Career and Learning

    Correct Answer
    A. Employee discounts
  • 30. 

    What is your user ID to log into PeopleSoft?

    • Social Security Number

    • Name

    • Mother's Maiden Name

    • Employee ID number

    Correct Answer
    A. Employee ID number
    Explanation
    The correct answer is Employee ID number. This is because the question is asking for the user ID to log into PeopleSoft, and the Employee ID number is commonly used as the user ID for logging into systems in many organizations. The Social Security Number, Name, and Mother's Maiden Name are personal identification information that is not typically used as the user ID for logging into systems.

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  • 31. 

    Where will you find your paystatement on PeopleLink?

    • Employee discounts

    • My Rewards

    • My Personal information

    • My Payroll

    Correct Answer
    A. My Payroll
    Explanation
    The correct answer is My Payroll because pay statements are typically found in the payroll section of an employee portal or HR system. This is where employees can access information related to their salary, earnings, deductions, and other payroll-related details. It is a common practice for organizations to provide a dedicated section for payroll information, making it easily accessible for employees to view and download their pay statements.

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  • 32. 

    The primary reason customers stop doing business with an organization is they:

    • Go to the competition

    • Develop other relationships

    • Are dissatisfied with the service provider’s attitude

    • Are dissatisfied with the product

    • None of the above

    Correct Answer
    A. Are dissatisfied with the service provider’s attitude
    Explanation
    Customers are more likely to stop doing business with an organization if they are dissatisfied with the service provider's attitude. This suggests that the way the organization's employees interact with customers and handle their concerns plays a significant role in customer retention. If customers perceive the service provider as having a negative or unhelpful attitude, they are more likely to seek out alternative options or develop relationships with other businesses. Dissatisfaction with the service provider's attitude can undermine the overall customer experience and erode loyalty.

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  • 33. 

    Who is NOT part of the customer service chain?  

    • Your manager

    • Security

    • IT

    • HR

    • None of the above

    Correct Answer
    A. None of the above
    Explanation
    The question asks about who is NOT part of the customer service chain. The customer service chain typically includes various departments or individuals who are involved in providing customer service. The options given include "Your manager," "Security," "IT," and "HR." However, all of these options can be part of the customer service chain in some way. Therefore, the correct answer is "None of the above" as all the options listed are potentially part of the customer service chain.

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  • 34. 

    When listening to a customer, you should:  

    • Multi-task to get other responsibilities done

    • IM your colleague regarding another outstanding issue

    • Focus on what the customer is saying, blocking out all distractions

    • Use inactive listening skills

    • All of the above

    Correct Answer
    A. Focus on what the customer is saying, blocking out all distractions
    Explanation
    When listening to a customer, it is important to focus on what the customer is saying and block out all distractions. This means giving the customer your full attention and actively listening to their needs and concerns. Multi-tasking or engaging in other activities such as messaging a colleague can lead to a lack of focus and may result in missing important information or not fully understanding the customer's needs. Using inactive listening skills, such as not paying attention or not responding appropriately, can also hinder effective communication with the customer. Therefore, the correct answer is to focus on what the customer is saying and block out all distractions.

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  • 35. 

    The first step of 5-star service model is to:

    • Close

    • Identity/Clarify

    • Present/Problem Solve

    • Open

    • Prepare

    Correct Answer
    A. Prepare
    Explanation
    The first step of the 5-star service model is to "Prepare." This step involves making all the necessary arrangements and setting the stage for providing exceptional service. It includes tasks such as gathering information about the customer's preferences, needs, and expectations, preparing the physical environment, and ensuring that all necessary resources and tools are ready. By preparing beforehand, the service provider can ensure a smooth and efficient service delivery, ultimately leading to a higher level of customer satisfaction.

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  • 36. 

    The typical demographic you should expect to deal with mostly amongst your interactions are:

    • 18 – 25 year olds

    • 25 – 35 year old, married

    • 35 – 45 year old, single

    • 45 – 55 year old, married and single

    • All of the above, plus more

    Correct Answer
    A. All of the above, plus more
    Explanation
    The correct answer is "All of the above, plus more" because the question states that these demographic groups are the typical ones you should expect to deal with mostly among your interactions. However, it also mentions "plus more," indicating that there may be additional demographic groups that you could encounter in your interactions.

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  • 37. 

    All of the following are reasons for emotion, except:

    • Death

    • Request performed as requested

    • Divorce

    • Birth

    • Moving

    Correct Answer
    A. Request performed as requested
    Explanation
    Emotions are typically triggered by events or situations that have a significant impact on our well-being or state of mind. Death, divorce, birth, and moving are all major life events that can evoke strong emotional responses. However, the phrase "request performed as requested" does not seem to fit in this context. It is unclear what this phrase is referring to, but it does not appear to be a typical reason for experiencing emotions.

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  • 38. 

    The appropriate response to someone telling you they lost their spouse is:

    • "I am sorry for your loss. Let me take you through the next steps..”

    • Keep to the process and do not react

    • Escalate the call to a manager immediately

    • “Great, let’s take a look at your information” and close with “Have a great day!”

    • Please them on hold immediately

    Correct Answer
    A. "I am sorry for your loss. Let me take you through the next steps..”
    Explanation
    The appropriate response to someone telling you they lost their spouse is to express sympathy and offer support by saying "I am sorry for your loss. Let me take you through the next steps.." This response acknowledges the person's grief and shows empathy towards their situation. It also indicates a willingness to assist them further by guiding them through the necessary steps.

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  • 39. 

    The following is not a step in the G.R.O.W. model:    

    • Give each client your full attention

    • Respond appropriately to the client’s needs

    • Offer solutions that that best benefit us

    • Work at sustaining long-term relationships

    • None of the above, these are all correct

    Correct Answer
    A. None of the above, these are all correct
    Explanation
    The given answer states that none of the options provided are a step in the G.R.O.W. model. However, this is incorrect because the G.R.O.W. model does not include the step "Offer solutions that best benefit us." The other three options - giving full attention to the client, responding appropriately to the client's needs, and working at sustaining long-term relationships - are all steps in the G.R.O.W. model. Therefore, the correct answer is "Offer solutions that best benefit us."

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  • 40. 

    Paraphrasing means:    

    • You repeat exactly what the customer said to you

    • You tell them the exact opposite of what they said, in your own words

    • You tell them what they should do in their best interest

    • You tell them what you believe the issue is in your own words

    • You ask probing questions

    Correct Answer
    A. You tell them what you believe the issue is in your own words
    Explanation
    Paraphrasing means expressing the customer's statement or issue using different words or phrases that convey the same meaning. It involves rephrasing the customer's words in a way that demonstrates understanding and clarity.

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  • 41. 

    Instead of telling someone simply “No” to a request, the appropriate response should be?

    • “I’m sorry, but we cannot help you”

    • Immediately escalate the call to your supervisor

    • “Unfortunately we cannot do that”

    • “We are unable to do that, but what we can do is…”

    • Ask to place them on hold, give them a time-frame and a reason and then wait until they hang up

    Correct Answer
    A. “We are unable to do that, but what we can do is…”
    Explanation
    The appropriate response to a request instead of simply saying "No" is to acknowledge the request by saying "We are unable to do that, but what we can do is..." This response shows empathy and offers an alternative solution or assistance, demonstrating a willingness to help within the limitations. It maintains a positive and helpful attitude towards the person making the request.

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  • 42. 

    Which policy/program at the Company supports colleague volunteer efforts?

    • Paid day off for volunteering

    • Dollars for doers employee volunteer grant program

    • Walks/runs for a charitable cause

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    All of the options mentioned in the question support colleague volunteer efforts. The "Paid day off for volunteering" policy allows employees to take time off from work to engage in volunteer activities. The "Dollars for doers employee volunteer grant program" provides grants to employees who volunteer a certain number of hours. "Walks/runs for a charitable cause" encourages employees to participate in events that raise funds for charitable organizations. Therefore, all of these policies/programs support colleague volunteer efforts.

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  • 43. 

    What is 'Namaste' ?

    • “Namaste” is a popular Indian food made with curry and yogurt.

    • The 'Namaste' forms an important part of Indian etiquette and is generally used while greeting and saying good-bye.

    • The 'Namaste' forms an important part of Indian etiquette and is generally used while greeting.

    Correct Answer
    A. The 'Namaste' forms an important part of Indian etiquette and is generally used while greeting and saying good-bye.
    Explanation
    The correct answer is that 'Namaste' forms an important part of Indian etiquette and is generally used while greeting and saying good-bye. This is because the explanation mentions that 'Namaste' is used while greeting and saying good-bye, which suggests that it is a common practice in Indian etiquette.

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  • 44. 

    In the Indian culture, how is disagreement generally expressed?

    • Using non-verbal cues and indirect communication

    • By diplomatically stating the disagreement and the business reasons to justify

    • By agreeing to the individual directly and then sending an email to the individual’s supervisor

    Correct Answer
    A. Using non-verbal cues and indirect communication
    Explanation
    In the Indian culture, disagreement is generally expressed using non-verbal cues and indirect communication. This means that instead of directly stating their disagreement, individuals may use body language, facial expressions, or subtle hints to convey their disagreement. This approach allows for maintaining harmony and avoiding confrontation, which are valued in Indian culture. By using non-verbal cues and indirect communication, individuals can express their disagreement without causing offense or disrupting the social dynamics.

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  • 45. 

    What is the most common comparison between the business culture in India, compared to the US?

    • In the Indian Business culture, getting results is highly valued and in the US it is all about following the rules.

    • In the Indian business culture, following the rules and implementing correct processes is highly valued compared to the US where it is all about results.

    • In the Indian business culture, challenging and questioning superiors is common compared to the US where direction from superiors is generally followed without question.

    Correct Answer
    A. In the Indian business culture, following the rules and implementing correct processes is highly valued compared to the US where it is all about results.
    Explanation
    In the Indian business culture, following the rules and implementing correct processes is highly valued compared to the US where it is all about results. This suggests that in India, there is a focus on adherence to established procedures and protocols, ensuring that things are done correctly and efficiently. On the other hand, in the US, the emphasis is on achieving desired outcomes and delivering tangible results, even if it means deviating from established rules or processes. This difference in approach reflects contrasting priorities and values in the two business cultures.

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  • 46. 

    What is the time zone difference between India and Louisville in the winter?

    • Eastern Standard Time (EST) is 9.5 hours behind Indian Standard time (IST)

    • Eastern Standard Time (EST) is 10.5 hours behind Indian Standard time (IST)

    • Eastern Standard Time (EST) is 11.5 hours behind Indian Standard time (IST)

    Correct Answer
    A. Eastern Standard Time (EST) is 10.5 hours behind Indian Standard time (IST)
    Explanation
    The correct answer is Eastern Standard Time (EST) is 10.5 hours behind Indian Standard time (IST). This means that when it is 12:00 PM in India, it will be 1:30 AM in Louisville.

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  • 47. 

    What is the time zone difference between India and Louisville during daylight savings time?

    • Eastern Standard Time (EST) is 9.5 hours behind Indian Standard time (IST)

    • Eastern Standard Time (EST) is 10.5 hours behind Indian Standard time (IST)

    • Eastern Standard Time (EST) is 11.5 hours behind Indian Standard time (IST)

    Correct Answer
    A. Eastern Standard Time (EST) is 9.5 hours behind Indian Standard time (IST)
    Explanation
    During daylight savings time, the time zone difference between India and Louisville is 9.5 hours. This means that when it is 12:00 PM in India, it will be 2:30 AM in Louisville.

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  • 48. 

    If it is 8:00 PM IST, what time is it in Louisville during the winter?

    • 730am the same day

    • 9:30am the same day

    • 11:30am the previous day

    Correct Answer
    A. 9:30am the same day
    Explanation
    Since the question states that it is 8:00 PM IST, we need to determine the time in Louisville during the winter. The time difference between IST (Indian Standard Time) and Louisville, which is in the Eastern Standard Time (EST) zone, is 10 hours and 30 minutes. Therefore, if it is 8:00 PM in IST, it would be 9:30 AM the same day in Louisville.

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  • 49. 

    What best describes the culture of Canada, related to class structure and thinking

    • There is a ruling class made up solely of British royalty

    • Everyone is equal – no matter where they come from

    • Society is divided into commoners, nobility and royalty

    Correct Answer
    A. Everyone is equal – no matter where they come from
    Explanation
    The culture of Canada is best described as one where everyone is equal, regardless of their background or origin. This suggests that Canada values and promotes equality among its citizens, rejecting any form of class structure or thinking based on social hierarchy. This principle of equality is a fundamental aspect of Canadian society and is reflected in various aspects of Canadian culture, such as its commitment to diversity, inclusivity, and social justice.

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Quiz Review Timeline (Updated): Dec 13, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Dec 13, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Aug 06, 2013
    Quiz Created by
    Jennyherman
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