Knowledge Check – M3 Functionality

20 Questions | Total Attempts: 86

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Knowledge Check – M3 Functionality

Thank you for completing this portion of M3 training. We would like to gauge how much you learned in your training. Please take a few moments and complete this knowledge check. This knowledge check is not part of any performance evaluation and is not publicly shared. Don't forget to report your time when you're finished. Ready? Let's go.


Questions and Answers
  • 1. 
    What is M3?
    • A. 

      A mobile device application that allows you to report services

    • B. 

      A photo tool

    • C. 

      An app that lets you load projects

  • 2. 
    You can do all of the following with M3 except;
    • A. 

      View your work

    • B. 

      Execute your work

    • C. 

      Get SalesTrak help on demand

    • D. 

      Report your work

  • 3. 
    Why is M3 important to CROSSMARK clients and customers?
    • A. 

      Work is reported in real-time

    • B. 

      Clients can view your uploaded photos the same day

    • C. 

      It’s easier for clients to get a report of all your work

    • D. 

      All of the above

  • 4. 
    If you are working in M3, and you are asked to take a photo, you _______________.
    • A. 

      Use the camera within the M3 app

    • B. 

      Exit M3 and use your device’s photo app

    • C. 

      Use an independent camera to take a photo

  • 5. 
    What should you do if you receive an alert?
    • A. 

      Ignore the task

    • B. 

      Flag the task

    • C. 

      Work the task in the order of your team's priority

  • 6. 
    Pick the correct troubleshooting order if you’re having issues connecting to M3. 
    • A. 

      Move to the front of the store and try to reconnect, reboot your device, call Field Support

    • B. 

      Call Field Support, move to the front of the store and try to reconnect, reboot your device

    • C. 

      Reboot your device, move to the front of the store and try to reconnect, call Field Support

  • 7. 
    What should you do if you have to stop a task unexpectedly and come back to it in a few minutes?
    • A. 

      Flag the task with a note

    • B. 

      Mark the task complete when it’s really not

    • C. 

      Submit time for tasks already completed before moving on

    • D. 

      Both A and C

  • 8. 
    If asked to take a photo for a project, which camera icon you should use? a.  b. 
    • A. 

      A.

    • B. 

      B.

  • 9. 
    For this IRC scenario, you can click the plus or minus buttons and provide information to CROSSMARK clients. When would you click the plus or minus buttons? 
    • A. 

      When communicating how many IRCs you placed on a product

    • B. 

      When you “pack out” a product on to the shelf

    • C. 

      When you communicate how many IRCs you passed out to customers

    • D. 

      All the above

  • 10. 
    Are you required to complete all tasks assigned to you the day of your store call?
    • A. 

      Yes. You may not leave until everything is reported.

    • B. 

      No. You do not have to complete all tasks in a store to report time.

  • 11. 
    Before reporting in M3, how will you know a task is complete?
    • A. 

      You will receive an email that the task is complete

    • B. 

      There will be a strike through in the task title and the response section of a task will say “Task Resolved”

    • C. 

      The store manager tells you, “good job”

  • 12. 
    What happens to tasks that you do not complete in a given store visit? 
    • A. 

      Tasks will still be available until they expire

    • B. 

      Tasks are assigned to someone else

    • C. 

      Tasks get flagged and reported to your supervisor as incomplete

  • 13. 
    If your team has priority tasks, then sorting by ____________ comes in handy.  
    • A. 

      Task Type

    • B. 

      Department

    • C. 

      Manufacturer

  • 14. 
    Which sort type is useful when you want to make sure you’ve worked all the tasks in an area of the store before moving on?  
    • A. 

      Task Type

    • B. 

      Department

    • C. 

      Manufacturer

  • 15. 
    You should sort by ­_______________when you have several services to report for a particular product.  
    • A. 

      Task Type

    • B. 

      Department

    • C. 

      Manufacturer

  • 16. 
    Can you change an answer in a task if you need to?
    • A. 

      Yes. Before you submit your time, go back to the tasks and tap on any answer to change it.

    • B. 

      No. Once you populate a section with an answer it cannot be changed.

  • 17. 
    What steps should you follow to help take a clear picture in M3? (Check all that apply.)
    • A. 

      Clean your lens

    • B. 

      Turn the flash off

    • C. 

      Avoid zooming in

    • D. 

      Steady your shot

  • 18. 
    Unless you've scheduled a task in SalesTrak it will not show up in M3.
    • A. 

      True

    • B. 

      False

  • 19. 
    What should you do if you have work assigned in both a Sales Plan and in M3?
    • A. 

      Perform work from both the Sales Plan and M3

    • B. 

      Perform work in the Sales Plan only

    • C. 

      Perform work in M3 only

  • 20. 
    If you’re on a team that periodically uses Sales Plans, and you’re asked to take a picture, _____________.
    • A. 

      You upload your photo to SalesTrak through your computer because the Sales Plan work was not originally loaded to your M3

    • B. 

      You take a picture and fax it in

    • C. 

      You disregard the instructions and upload it to M3

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