Knowledge Check – M3 Functionality

When you have several services to report for a particular product, it is best to sort by the manufacturer. This is because the manufacturer is the entity responsible for producing the product, and organizing the services by manufacturer allows for easier identification and tracking of the different services provided for each specific product. Sorting by task type or department may not provide the same level of clarity and specificity as sorting by manufacturer.

The correct answer is b. The camera icon in option b is a more commonly recognized symbol for taking a photo. It resembles the shape of a traditional camera, with a rectangular body and a circular lens. Option a, on the other hand, does not resemble a camera and may cause confusion. Therefore, option b is the appropriate choice for indicating the action of taking a photo for a project.

The correct troubleshooting order for connecting to M3 is to first move to the front of the store and try to reconnect. This step is important as it ensures that you are in a location with a strong signal. If the issue persists, the next step is to reboot your device. Rebooting can help resolve any software or network connection issues. Finally, if the problem still persists, the last step is to call Field Support for further assistance.

The correct answer is to use the camera within the M3 app. This option is the most appropriate because it allows you to take a photo directly within the M3 application, ensuring that the photo is easily accessible and associated with the specific task or project you are working on in M3. Using the device's photo app or an independent camera would require additional steps to transfer the photo to the M3 app, potentially causing confusion or loss of context.

If you have to stop a task unexpectedly and come back to it in a few minutes, you should flag the task with a note and submit time for tasks already completed before moving on. Flagging the task with a note will help you remember where you left off and any important information related to the task. Submitting time for tasks already completed before moving on ensures that you accurately track your progress and time spent on each task. Both actions will help you stay organized and efficient when returning to the task later.

In this IRC scenario, you would click the plus or minus buttons when communicating how many IRCs you placed on a product. This allows you to provide accurate information to CROSSMARK clients regarding the number of IRCs that have been placed on the product. Clicking the plus button would indicate an increase in the number of IRCs placed, while clicking the minus button would indicate a decrease. This helps in keeping track of the IRC placement and ensuring accurate reporting to the clients.

According to the given answer, it is possible to change an answer in a task before submitting the time. The answer suggests that one can go back to the tasks and tap on any answer to modify it. This implies that there is flexibility to make changes to the answers before final submission.

M3 is important to CROSSMARK clients and customers because it allows work to be reported in real-time, clients can view uploaded photos the same day, and it is easier for clients to get a report of all the work. This means that clients can stay updated on the progress of the work and have access to visual evidence of the work being done. Additionally, having all the work reported and accessible in one place makes it more convenient for clients to review and track the work being done.

The given options suggest various actions that can be performed with M3. "View your work" implies that M3 allows users to see their work, "Execute your work" suggests that M3 enables users to carry out their tasks, and "Report your work" implies that M3 allows users to generate reports based on their work. However, "Get SalesTrak help on demand" does not fit into the context of actions that can be performed with M3. Therefore, the correct answer is "Get SalesTrak help on demand."

To take a clear picture in M3, there are several steps that should be followed. First, it is important to clean the lens to ensure there are no smudges or dirt that could affect the quality of the image. Second, turning the flash off can help prevent harsh lighting and unwanted shadows. Third, avoiding zooming in can help maintain the clarity and sharpness of the image. Lastly, steady your shot by holding the camera steady or using a tripod to minimize any blurriness caused by camera shake.

According to the given answer, it is not necessary to complete all tasks in a store in order to report time. This means that even if some tasks are left unfinished, the employee can still report their time and leave.

In order to effectively manage tasks and prioritize your work, it is important to follow your team's priority. When you receive an alert, it means that there is a task that requires your attention. By working the task in the order of your team's priority, you ensure that you are addressing the most important tasks first, which helps in maintaining productivity and meeting deadlines. Ignoring the task or flagging it without taking any action may lead to delays and inefficiencies in the workflow.

The correct answer is that there will be a strike through in the task title and the response section of a task will say "Task Resolved." This indicates that the task has been completed. The other options, receiving an email or being told "good job" by the store manager, do not necessarily indicate that the task is complete.

If a task has not been scheduled in SalesTrak, it will not be displayed in M3. This suggests that SalesTrak is the platform or system through which tasks are scheduled, and M3 is another system where tasks are displayed. Therefore, if a task is not scheduled in SalesTrak, it will not be synchronized or transferred to M3 for visibility.

M3 is a mobile device application that enables users to report services. It is a platform that allows individuals to easily submit reports on various services, such as maintenance, repairs, or customer support. This application provides a convenient and efficient way for users to communicate their needs and concerns, ensuring timely resolution of issues.

In a given store visit, if tasks are not completed, they will still be available until they expire. This means that the tasks will remain on the list of pending tasks and can be completed at a later time. They will not be automatically assigned to someone else, and they will not be flagged or reported as incomplete to a supervisor.

If you have work assigned in both a Sales Plan and in M3, the correct answer is to perform work from both the Sales Plan and M3. This means that you should complete the tasks and responsibilities assigned to you in both the Sales Plan and M3, ensuring that you are fulfilling your obligations in both areas. This answer suggests that it is important to prioritize and manage your time effectively to ensure that you are able to successfully complete work in both the Sales Plan and M3.

In this scenario, the reason for uploading the photo to SalesTrak through the computer is because the Sales Plan work was not originally loaded to the M3 system. This implies that SalesTrak is the appropriate platform for uploading the photo in this specific context.

When a team has priority tasks, sorting by Task Type comes in handy because it allows the team to easily identify and prioritize tasks based on their type. By sorting tasks by Task Type, the team can quickly focus on the specific types of tasks that are considered a priority, ensuring that they are completed in a timely manner. This sorting method helps in organizing and managing the workload efficiently, ensuring that priority tasks are given the necessary attention and resources.

When you want to make sure you've worked all the tasks in an area of the store before moving on, sorting by department would be the most useful. This is because tasks related to a specific department are grouped together, allowing you to focus on completing all the tasks in that particular area before moving on to another department.