Desktop Support Exam: Trivia Quiz!

27 Questions | Total Attempts: 531

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Desktop Support Exam: Trivia Quiz!

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Questions and Answers
  • 1. 
    How many bytes are in a gigabyte (GB)? 
    • A. 

      1,000

    • B. 

      100,000

    • C. 

      10,000,000

    • D. 

      1,000,000,000

  • 2. 
    Where are user files stored locally in Windows 7, with a clean install?
    • A. 

      C:\Profiles\%Username%\My Documents

    • B. 

      C:\Windows\Profiles\%Username%\Personal

    • C. 

      C:\Users\%Username%\Documents

    • D. 

      C:\Documents and Settings\%Username%\My Documents

  • 3. 
    Where in Windows 7 do you find the name of a computer?
    • A. 

      Information Manager

    • B. 

      Right click on My Computer then select Properties then Computer Name

    • C. 

      Right click on My Computer, select explore

    • D. 

      Control Panel, Taskbar and Start Menu

  • 4. 
    How do you check the pagefile in Windows 7?
    • A. 

      Control Panel > System > Advanced > Performance > Settings > Advanced

    • B. 

      My Computer > Properties

    • C. 

      Start Menu > Run > mem.exe

    • D. 

      Check the registry

  • 5. 
    Switching to a higher screen resolution will:
    • A. 

      Increase the size of the icons

    • B. 

      Increase the amount of information you can see on the screen

    • C. 

      Increase the grainy appearance of the picture

    • D. 

      Increase the color depth

  • 6. 
    You have just installed a CD-ROM drive in a PC and it does not respond.  The first thing you should do is:
    • A. 

      Check the BIOS settings

    • B. 

      Replace the drive

    • C. 

      Check the motherboard jumpers

    • D. 

      Add the drive to the path statement

  • 7. 
    MAC OS X v10.4 can be installed on volumes formated as ____ or _____.  
    • A. 

      MAC OS Standard

    • B. 

      NT File System (NTFS)

    • C. 

      UNIX File System (UFS)

    • D. 

      MAC OS Extended (Journaled)

    • E. 

      File Allocation Table 32 bit (FAT32)

  • 8. 
    Which command will display the assigned IP address of a network adapter installed on a Windows XP/7 system?
    • A. 

      Ipadapter/all

    • B. 

      WinIP

    • C. 

      Ipconfig

    • D. 

      Configip

  • 9. 
    What does an assigned IP address of 169.254.0.12 indicate?
    • A. 

      The computer is configured with a static IP address.

    • B. 

      The computer is using a dial-up modem.

    • C. 

      The computer is being used as an Internet shared connection host.

    • D. 

      The computer is configured for DHCP and cannot connect to the DHCP server.

    • E. 

      The computer has been configured to work with a Linux system.

  • 10. 
    Which two are examples of wireless encryption?
    • A. 

      VPN

    • B. 

      PPP

    • C. 

      WEP

    • D. 

      WPA

    • E. 

      MAC

  • 11. 
    Which item is an example of a physical network address?
    • A. 

      IP address

    • B. 

      MAC address

    • C. 

      Workstation name

    • D. 

      Www.proprofs.com

    • E. 
  • 12. 
    Which are the default settings for a Windows XP/7 computer network adapter?
    • A. 

      DHCP and configured as part of a workgroup

    • B. 

      DHCP and configured as a part of a domain

    • C. 

      Static IP address and configured as part of a workgroup

    • D. 

      Static IP address and configured as part of a domain

    • E. 

      There is no default settings for a Windows XP network adapter card

  • 13. 
    What does the term "Map Network Drive" mean?
    • A. 

      Divide the host HDD into memory locations

    • B. 

      Create a shortcut to a network location

    • C. 

      Trace the path to the local area network gateway

    • D. 

      Send instructions to a user to access the remote local area network

    • E. 

      A schematic drawing of all network adapter locations on the network system

  • 14. 
    Which is the best example of a secure password?
    • A. 

      Mysecretpassword

    • B. 

      MySpecialPa$$w0rd

    • C. 

      Xyz

    • D. 

      Keep this place private

    • E. 

      Password12345

  • 15. 
    What icon is used to identify a shared folder?
    • A. 

      An open hand palm up

    • B. 

      Two folder icons side by side

    • C. 

      Folder icon in green

    • D. 

      Folder icon in red

    • E. 

      You cannot tell if a folder is shared by looking at the icon

  • 16. 
    Which is used to provide a centralized authentication method from remote locations?
    • A. 

      HTTPS

    • B. 

      FTP

    • C. 

      RADIUS

    • D. 

      DNS

    • E. 

      DHCP

  • 17. 
    What is the purpose of a DNS server?
    • A. 

      To resolve MAC addresses to NetBIOS names

    • B. 

      To resolve domain names to IP addresses

    • C. 

      To resolve host names to NetBeui names

    • D. 

      To resolve IP addresses to MAC address

  • 18. 
    What is the default workgroup name for a computer running Windows XP/7 workstation?
    • A. 

      Microsoft

    • B. 

      Home

    • C. 

      Workgroup

    • D. 

      Netgroup

  • 19. 
    What is another name for a wireless security key?
    • A. 

      Passphrase

    • B. 

      Wirelessphrase

    • C. 

      WAPphrase

    • D. 

      Hexphrase

  • 20. 
    Which is an example of a MAC address?
    • A. 

      192.168.000.001

    • B. 

      2001:0:4137:9e50:1418:fe9b

    • C. 

      00-1F-E2-57-DD-A6

    • D. 

      00010001:01100110:11110000:01010000

  • 21. 
    Which type of connecter is commonly used for CAT5/6 cable?
    • A. 

      RJ11

    • B. 

      RJ45

    • C. 

      BNC

    • D. 

      SC

  • 22. 
    What are the 4 network segments within our company?
    • A. 

      PRD, CDE, LAB, WIFI

    • B. 

      INTERNAL, EXTERNAL, WEB, CDE

    • C. 

      PUBLIC, PRIVATE, GUEST, QUARANTINE

    • D. 

      PRD, CDEPRD, NONPRD, MGMT

  • 23. 
    MKH means ________ in mkh.prdcde.fw01.407etr.com.
  • 24. 
    WDB means ________ in wdb.prdcde.fw01.407etr.com.
  • 25. 
    What are the 4 approvals required for a change?
    • A. 

      Normal, Standard, Advanced, Emergency

    • B. 

      MOP, UV/Product Owner, SA, CAB

    • C. 

      Peer, Technician, Management, Support

    • D. 

      MOP, Delivery, CAB, Support

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