Desktop Support MCQ Exam Quiz: Trivia!

16 Questions | Total Attempts: 1017

SettingsSettingsSettings
Please wait...
Desktop Support MCQ Exam Quiz: Trivia!

How familiar are you with desktop support? This quiz is a bit complex, but you can do it. According to this quiz, you are responsible for understanding what a gigabyte is, where files are stored locally, what do the colors on the flat ribbon cable signify, what workstations are, Windows XP Pro supports which format, and how to check the page file. This quiz will demonstrate your knowledge of Windows desktop support.


Questions and Answers
  • 1. 
    How many bytes are in a gigabyte (GB)? 
    • A. 

      1,000

    • B. 

      100,000

    • C. 

      10,000,000

    • D. 

      1,000,000,000

  • 2. 
    Where are user files stored locally in Windows XP Pro, with a clean install?
    • A. 

      C:\Profiles\%Username%\My Documents

    • B. 

      C:\Windows\Profiles\%Username%\Personal

    • C. 

      C:\Documents and Settings\%Username%\My Documents

    • D. 

      C:\Winnt\%Username%

  • 3. 
    Where in Windows XP Pro do you find the name of a computer?
    • A. 

      Right click on My Computer then select Properties then Computer Name

    • B. 

      Right click on My Computer, select explore

    • C. 

      Control Panel, Taskbar and Start Menu

    • D. 

      Information Manager

  • 4. 
    Ctrl-C, Ctrl-V is a fast keyboard way to cut and paste? 
    • A. 

      True

    • B. 

      False

  • 5. 
    What does the red or blue mark on a flat ribbon cable signify?
    • A. 

      The Master drive

    • B. 

      The right-hand side

    • C. 

      Pin 1

    • D. 

      A SCSI connection cable

  • 6. 
    Which method should prove fastest for installing four workstations simultaneously?
    • A. 

      CD

    • B. 

      Firewire

    • C. 

      Network

    • D. 

      USB key

  • 7. 
    Windows XP Pro does support which format?
    • A. 

      FAT16

    • B. 

      FAT32

    • C. 

      NTFS

    • D. 

      DOS

    • E. 

      All of the Above

  • 8. 
    You are helping a customer who is unable to open one of the icons on his desktop.  Upon further investigation, you discover it is a shared network application and no one else is having trouble.  What action should you take first?
    • A. 

      Delete and re-install the application

    • B. 

      Go to Control Panel, Network and confirm that the settings are correct

    • C. 

      Have them reboot

    • D. 

      Make sure the path is mapped in My Network Places

    • E. 

      Go to My Computer and confirm that the host drive is mapped, or the path exists in Network Places

  • 9. 
    How do you check the pagefile in Windows XP Pro?
    • A. 

      Control Panel > System > Advanced > Performance > Settings > Advananced

    • B. 

      My Computer > Properties

    • C. 

      Start Menu > Run > mem.exe

    • D. 

      Check the registry

  • 10. 
    You are troubleshooting a monitor that indicates there is no signal.  What is most likely the problem?
    • A. 

      Bad Video Card

    • B. 

      Incorrect refresh rate

    • C. 

      No connection to the PC

    • D. 

      Defective monitor

  • 11. 
    Switching to a higher screen resolution will:
    • A. 

      Increase the size of the icons

    • B. 

      Increase the amount of information you can see on the screen

    • C. 

      Increase the grainy appearance of the picture

    • D. 

      Increase the color depth

  • 12. 
    Explain how to map a network drive from the desktop of a Windows XP Pro machine:
    • A. 

      From a DOS command prompt type net use followed by the drive letter and the UNC.

    • B. 

      Right click on My Computer, select map network drive. Select the drive letter, enter the path, and check the box if you want it to map each time you login, click OK.

    • C. 

      Right click on My Network Places, select map network drive. Select the drive letter, enter the path, and check the box if you want it to map each time you login, click OK

    • D. 

      All of the above.

  • 13. 
    You have just installed a CD-ROM drive in a PC and it does not respond.  The first thing you should do is:
    • A. 

      Check the BIOS settings

    • B. 

      Replace the drive

    • C. 

      Check the motherboard jumpers

    • D. 

      Add the drive to the path statement

  • 14. 
    What would cause the error message “bad or missing operating system” at boot up? 
    • A. 

      No CD-ROM

    • B. 

      Missing or corrupt boot sector

    • C. 

      Slave hard drive not powered up

    • D. 

      A bad floppy drive cable connections

    • E. 

      A non-bootable floppy disk is in the floppy drive

  • 15. 
    Your user accounts are stored on an Active Directory server.  Which action is necessary to enable your users to access MAC OS X Server services that require authentication?
    • A. 

      Start the LDAP server on the MAC OS X Server

    • B. 

      Configure the Active Directory plug-in on the MAC OS X Server to conntect to the Active Directory Server.

    • C. 

      Add the MAC OS X Server computer to the Authentication Search Path on the client comptures.

    • D. 

      Manually create computer accounts on the Active Directory Server

  • 16. 
    MAC OS X v10.4 can be installed on volumes formated as ____ or _____.  
    • A. 

      MAC OS Standard

    • B. 

      NT File System (NTFS)

    • C. 

      UNIX File System (UFS)

    • D. 

      MAC OS Extended (Journaled)

    • E. 

      File Allocation Table 32 bit (FAT32)

Back to Top Back to top