# Desktop Support Test: Ultimate Trivia Quiz

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| By Robert Collins
R
Robert Collins
Community Contributor
Quizzes Created: 2 | Total Attempts: 1,456
Questions: 16 | Attempts: 363

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• 1.

### How many bytes are in a gigabyte (GB)?

• A.

1,000

• B.

100,000

• C.

10,000,000

• D.

1,000,000,000

D. 1,000,000,000
Explanation
A gigabyte (GB) is a unit of digital information storage that consists of 1,000,000,000 bytes. This is the correct answer because in the metric system, the prefix "giga" represents a factor of 1,000,000,000. Therefore, a gigabyte is equal to 1,000,000,000 bytes.

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• 2.

### Where are user files stored locally in Windows XP Pro, with a clean install?

• A.

• B.

• C.

C:\Documents and Settings\%Username%\My Documents

• D.

C. C:\Documents and Settings\%Username%\My Documents
Explanation
In Windows XP Pro, user files are stored locally in the "My Documents" folder within the "Documents and Settings" directory. The "%Username%" variable represents the specific username of the user logged into the system. Therefore, the correct answer is "C:\Documents and Settings\%Username%\My Documents".

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• 3.

### Where in Windows XP Pro do you find the name of a computer?

• A.

Right click on My Computer then select Properties then Computer Name

• B.

Right click on My Computer, select explore

• C.

• D.

Information Manager

A. Right click on My Computer then select Properties then Computer Name
Explanation
To find the name of a computer in Windows XP Pro, you need to right-click on My Computer, then select Properties, and finally click on Computer Name. This will open a window where you can view and change the computer's name.

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• 4.

### Ctrl-C, Ctrl-V is a fast keyboard way to cut and paste?

• A.

True

• B.

False

B. False
Explanation
Ctrl-C and Ctrl-V are keyboard shortcuts used for copying and pasting, not cutting and pasting. Cutting refers to removing the selected text or item from its original location and placing it in the clipboard, whereas copying simply duplicates the selected text or item and places it in the clipboard. Therefore, the given statement is false.

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• 5.

### What does the red or blue mark on a flat ribbon cable signify?

• A.

The Master drive

• B.

The right-hand side

• C.

Pin 1

• D.

A SCSI connection cable

C. Pin 1
Explanation
The red or blue mark on a flat ribbon cable signifies Pin 1. Pin 1 is an important reference point on the cable that helps in correctly aligning the cable with the corresponding connector. It ensures that the cable is connected in the proper orientation, preventing any potential damage or incorrect data transfer.

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• 6.

### Which method should prove the fastest for installing four workstations simultaneously?

• A.

CD

• B.

Firewire

• C.

Network

• D.

USB key

C. Network
Explanation
The network method should prove the fastest for installing four workstations simultaneously because it allows for high-speed data transfer over a local area network (LAN). This means that the installation process can be carried out concurrently on all four workstations, resulting in a faster overall installation time compared to other methods such as CD, Firewire, or USB key.

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• 7.

### Windows XP Pro does support which format?

• A.

FAT16

• B.

FAT32

• C.

NTFS

• D.

DOS

• E.

All of the Above

E. All of the Above
Explanation
Windows XP Pro supports all of the mentioned formats: FAT16, FAT32, NTFS, and DOS. FAT16 and FAT32 are file system formats used for organizing and managing files on a storage device. NTFS is a more advanced file system that offers features like file encryption, compression, and access control. DOS, which stands for Disk Operating System, is an older operating system that was commonly used before Windows. Therefore, Windows XP Pro supports all of these formats.

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• 8.

### You are helping a customer who is unable to open one of the icons on his desktop.  Upon further investigation, you discover it is a shared network application and no one else is having trouble.  What action should you take first?

• A.

Delete and re-install the application

• B.

Go to Control Panel, Network and confirm that the settings are correct

• C.

Have them reboot

• D.

Make sure the path is mapped in My Network Places

• E.

Go to My Computer and confirm that the host drive is mapped, or the path exists in Network Places

E. Go to My Computer and confirm that the host drive is mapped, or the path exists in Network Places
Explanation
The first action to take in this situation is to go to My Computer and confirm that the host drive is mapped, or the path exists in Network Places. This is because the issue is specific to one user and not a problem with the shared network application itself. By checking the mapping of the host drive or the existence of the path in Network Places, you can determine if there is a problem with the network connection or the user's access to the application.

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• 9.

### How do you check the pagefile in Windows XP Pro?

• A.

Control Panel > System > Advanced > Performance > Settings > Advananced

• B.

My Computer > Properties

• C.

Start Menu > Run > mem.exe

• D.

Check the registry

A. Control Panel > System > Advanced > Performance > Settings > Advananced
Explanation
To check the pagefile in Windows XP Pro, you need to go to Control Panel, then click on System. From there, go to the Advanced tab and click on the Performance Settings button. In the Performance Options window, go to the Advanced tab again and you will find the Virtual Memory section where you can view and modify the pagefile settings.

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• 10.

### You are troubleshooting a monitor that indicates there is no signal.  What is most likely the problem?

• A.

• B.

Incorrect refresh rate

• C.

No connection to the PC

• D.

Defective monitor

C. No connection to the PC
Explanation
The most likely problem is that there is no connection to the PC. This means that the monitor is not properly connected to the computer, either through the VGA, HDMI, or DisplayPort cable. Without a proper connection, the monitor will not receive any signal from the PC, resulting in the "no signal" indication. To resolve this issue, ensure that the cable is securely connected to both the monitor and the PC, and that the correct input source is selected on the monitor.

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• 11.

### Switching to a higher screen resolution will:

• A.

Increase the size of the icons

• B.

Increase the amount of information you can see on the screen

• C.

Increase the grainy appearance of the picture

• D.

Increase the color depth

B. Increase the amount of information you can see on the screen
Explanation
Switching to a higher screen resolution will increase the amount of information you can see on the screen. This means that more content will be visible at once, as the higher resolution allows for a greater number of pixels to be displayed. This can be especially beneficial when working with large documents or viewing detailed images, as it allows for a more comprehensive view of the content without the need for excessive scrolling or zooming.

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• 12.

### Explain how to map a network drive from the desktop of a Windows XP Pro machine:

• A.

From a DOS command prompt type net use followed by the drive letter and the UNC.

• B.

Right click on My Computer, select map network drive. Select the drive letter, enter the path, and check the box if you want it to map each time you login, click OK.

• C.

Right click on My Network Places, select map network drive. Select the drive letter, enter the path, and check the box if you want it to map each time you login, click OK

• D.

All of the above.

D. All of the above.
Explanation
The correct answer is "All of the above" because all three options mentioned in the question are valid methods to map a network drive from the desktop of a Windows XP Pro machine. The first option suggests using a DOS command prompt to type "net use" followed by the drive letter and the UNC. The second option suggests right-clicking on My Computer and selecting "map network drive," and the third option suggests right-clicking on My Network Places and selecting "map network drive." Therefore, all three options are correct ways to map a network drive.

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• 13.

### You have just installed a CD-ROM drive in a PC and it does not respond.  The first thing you should do is:

• A.

Check the BIOS settings

• B.

Replace the drive

• C.

Check the motherboard jumpers

• D.

Add the drive to the path statement

A. Check the BIOS settings
Explanation
The correct answer is to check the BIOS settings. When a newly installed CD-ROM drive does not respond, it is important to check the BIOS settings to ensure that the drive is properly recognized by the computer's system. The BIOS settings control the basic functions of the computer's hardware, including the detection and configuration of devices. By checking the BIOS settings, one can verify if the CD-ROM drive is enabled and properly configured, allowing for troubleshooting and potential resolution of the issue.

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• 14.

### What would cause the error message “bad or missing operating system” at bootup?

• A.

No CD-ROM

• B.

Missing or corrupt boot sector

• C.

Slave hard drive not powered up

• D.

A bad floppy drive cable connections

• E.

A non-bootable floppy disk is in the floppy drive

B. Missing or corrupt boot sector
E. A non-bootable floppy disk is in the floppy drive
Explanation
The error message "bad or missing operating system" at bootup can be caused by two factors. Firstly, if the boot sector is missing or corrupted, the system will not be able to locate the operating system files necessary for booting. Secondly, if a non-bootable floppy disk is inserted into the floppy drive, the system will not be able to find a valid operating system on the disk and will display the error message.

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• 15.

### Your user accounts area stored on an Active Directory server.  Which action is necessary to enable your users to access MAC OS X Server services that require authentication?

• A.

Start the LDAP server on the MAC OS X Server

• B.

Configure the Active Directory plug-in on the MAC OS X Server to conntect to the Active Directory Server.

• C.

Add the MAC OS X Server computer to the Authentication Search Path on the client comptures.

• D.

Manually create computer accounts on the Active Directory Server

B. Configure the Active Directory plug-in on the MAC OS X Server to conntect to the Active Directory Server.
Explanation
To enable users to access MAC OS X Server services that require authentication, the Active Directory plug-in on the MAC OS X Server needs to be configured to connect to the Active Directory Server. This allows the MAC OS X Server to communicate and authenticate user accounts with the Active Directory server, ensuring that users can access the necessary services. Starting the LDAP server on the MAC OS X Server, adding the MAC OS X Server computer to the Authentication Search Path on the client computers, or manually creating computer accounts on the Active Directory Server are not necessary actions to enable user access to MAC OS X Server services.

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• 16.

### MAC OS X v10.4 can be installed on volumes formated as ____ or _____.

• A.

MAC OS Standard

• B.

NT File System (NTFS)

• C.

UNIX File System (UFS)

• D.

MAC OS Extended (Journaled)

• E.

File Allocation Table 32 bit (FAT32)

C. UNIX File System (UFS)
D. MAC OS Extended (Journaled)
Explanation
MAC OS X v10.4 can be installed on volumes formatted as UNIX File System (UFS) or MAC OS Extended (Journaled). These are the two compatible file systems that can be used for installing the operating system. The UNIX File System (UFS) is a file system commonly used in UNIX-based systems, while MAC OS Extended (Journaled) is the default file system used by Mac OS X.

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