Hotel Management - Qp3

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| By Jackson Matthews
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Jackson Matthews
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Quizzes Created: 588 | Total Attempts: 688,572
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Hotel Management - Qp3 - Quiz

Questions and Answers
  • 1. 

    Personnel Management can be viewed as a set of activities focusing the co-ordination of human resources in the organisation.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Personnel Management involves various activities that aim to coordinate and manage the human resources within an organization. It includes tasks such as recruitment, training, performance management, and employee relations. By effectively coordinating these activities, personnel management ensures that the organization's human resources are aligned with its goals and objectives. Therefore, the statement that Personnel Management can be viewed as a set of activities focusing on the coordination of human resources in the organization is true.

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  • 2. 

    A good leader does two main things:

    • A.

      The maintenance and effective use of facilities for joint consultation between employers and employees and between their representatives, and maintenance of the proper recognised procedures for the settlement of disputes.

    • B.

      He keeps the needs of his staff constantly in mind, and develops a good working relationship with them.

    • C.

      He organises and defines his relationship with staff in such a way that a pattern of organisation and communication is developed which gets the job done efficiently and effectively.

    Correct Answer(s)
    B. He keeps the needs of his staff constantly in mind, and develops a good working relationship with them.
    C. He organises and defines his relationship with staff in such a way that a pattern of organisation and communication is developed which gets the job done efficiently and effectively.
    Explanation
    A good leader is able to maintain and effectively use facilities for joint consultation between employers and employees, as well as between their representatives. They also ensure the proper recognized procedures for dispute settlement are in place. Additionally, a good leader keeps the needs of their staff constantly in mind and develops a good working relationship with them. They organize and define their relationship with staff in a way that promotes efficient and effective communication and organization, which ultimately helps in getting the job done.

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  • 3. 

    A _____ style sells the decision and expects compliance.

    • A.

      Autocratic

    • B.

      Persuasive

    • C.

      Consultative

    • D.

      Participative

    Correct Answer
    B. Persuasive
    Explanation
    A persuasive style of leadership involves selling the decision to others and expecting them to comply with it. This style focuses on convincing and influencing others through effective communication and reasoning rather than simply giving orders or expecting obedience. It aims to build consensus and gain buy-in from team members by presenting compelling arguments and addressing their concerns. This approach encourages collaboration and engagement, ultimately leading to higher levels of commitment and motivation among team members.

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  • 4. 

    Motivation is defined as "providing the motives which impel staff to put forward their best effort, and it is also concerned with the creation of the right climate for putting forth such efforts, and satisfying the inner drives, intentions and impulses which cause individuals to act as they do".

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Motivation is indeed defined as providing the motives that drive individuals to put forward their best effort. It is also about creating the right environment for these efforts and satisfying the inner drives and intentions that cause people to act.

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  • 5. 

    Job ______ is the vertical expansion of a job so as to include responsibilities at a higher level.

    • A.

      Enlargement

    • B.

      Enrichment

    • C.

      Rotation

    Correct Answer
    B. Enrichment
    Explanation
    Enrichment is the correct answer because it refers to the process of adding more challenging and complex tasks to a job in order to increase the level of responsibility. This allows employees to develop new skills and knowledge, and it typically leads to higher job satisfaction and motivation. Enlargement refers to increasing the number of tasks without necessarily adding more complexity, while rotation refers to the practice of moving employees between different jobs or departments for development purposes.

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  • 6. 

    Manpower planning should not be seen in isolation as it affects several areas.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Manpower planning is a crucial process that involves forecasting and managing the workforce needs of an organization. It is not an isolated activity but rather has a significant impact on various areas within the organization. Effective manpower planning ensures that the right number of employees with the necessary skills are available at the right time, which in turn affects productivity, resource allocation, cost management, and overall organizational performance. Therefore, it is essential to consider the interconnectedness of manpower planning with other aspects of the organization rather than viewing it in isolation.

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  • 7. 

    Hawthorne stated that behind every managerial decision or action there are assumptions about human nature and human behaviour.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Hawthorne did not state that behind every managerial decision or action there are assumptions about human nature and human behavior. Therefore, the correct answer is false.

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  • 8. 

    A good manager and leader must be able to initiate ideas, carry his staff with him by inspiring enthusiasm and, above all, remain considerate.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    A good manager and leader should possess the ability to initiate ideas, inspire enthusiasm among their staff, and show consideration towards others. This implies that they are proactive in generating new ideas, motivating their team, and being mindful of their team members' needs and feelings. This aligns with the qualities typically associated with effective managers and leaders, making the statement true.

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  • 9. 

    The methods used for ______ and development are basically the same, however, the purpose differs.

    • A.

      Employment

    • B.

      Job enrichment

    • C.

      Training

    Correct Answer
    C. Training
    Explanation
    The methods used for training and development are basically the same, however, the purpose differs. While training focuses on teaching specific skills and knowledge required for a particular job or task, development aims at enhancing overall capabilities and preparing individuals for future roles and responsibilities. Training is more immediate and practical, providing employees with the necessary tools to perform their current job effectively, while development focuses on long-term growth and career advancement. Both training and development are crucial for employee learning and organizational success.

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Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 21, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Feb 17, 2014
    Quiz Created by
    Jackson Matthews
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