Hotel Management - Qp3

12 Questions | Total Attempts: 327

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Hotel Management - Qp3

Questions and Answers
  • 1. 
    Personnel Management can be viewed as a set of activities focusing the co-ordination of human resources in the organisation.
    • A. 

      True

    • B. 

      False

  • 2. 
    A good leader does two main things:
    • A. 

      The maintenance and effective use of facilities for joint consultation between employers and employees and between their representatives, and maintenance of the proper recognised procedures for the settlement of disputes.

    • B. 

      He keeps the needs of his staff constantly in mind, and develops a good working relationship with them.

    • C. 

      He organises and defines his relationship with staff in such a way that a pattern of organisation and communication is developed which gets the job done efficiently and effectively.

  • 3. 
    A _____ style sells the decision and expects compliance.
    • A. 

      Autocratic

    • B. 

      Persuasive

    • C. 

      Consultative

    • D. 

      Participative

  • 4. 
    Motivation is defined as "providing the motives which impel staff to put forward their best effort, and it is also concerned with the creation of the right climate for putting forth such efforts, and satisfying the inner drives, intentions and impulses which cause individuals to act as they do".
    • A. 

      True

    • B. 

      False

  • 5. 
    Job ______ is the vertical expansion of a job so as to include responsibilities at a higher level.
    • A. 

      Enlargement

    • B. 

      Enrichment

    • C. 

      Rotation

  • 6. 
    Manpower planning should not be seen in isolation as it affects several areas.
    • A. 

      True

    • B. 

      False

  • 7. 
    Hawthorne stated that behind every managerial decision or action there are assumptions about human nature and human behaviour.
    • A. 

      True

    • B. 

      False

  • 8. 
    A good manager and leader must be able to initiate ideas, carry his staff with him by inspiring enthusiasm and, above all, remain considerate.
    • A. 

      True

    • B. 

      False

  • 9. 
    The methods used for ______ and development are basically the same, however, the purpose differs.
    • A. 

      Employment

    • B. 

      Job enrichment

    • C. 

      Training

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