Change Management Quiz Questions And Answers

Reviewed by Jasmine Golden
Jasmine Golden, MS (Family and Marriage Therapy) |
Marriage and Family Therapist
Review Board Member
Jasmine Golden is a Pre-Licensed Marriage and Family Therapist under the supervision of Michelle Pintado, LCSW. With a Bachelor's in Psychology and Master's in Marriage and Family Therapy from Valdosta State University, Jasmine specializes in Systems/Relational Therapy, CBT, DBT, and Narrative Therapy. She has a particular passion for working with teens and young adults and is devoted to helping all clients take the next step towards improving their mental health.
 , MS (Family and Marriage Therapy)
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    Only external disruptions trigger change.

    • True
    • False
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About This Quiz

We welcome you to the change management quiz questions and answers. The environment within the organization plays a crucial role in its success. Interestingly, change in the organization's structure or policy can get difficult to manage, hence every member of the organization should put their best foot forward. Take the test below to test yourself on this essential concept and see how well you score! All the questions are mandatory. Make sure to read all the questions carefully before answering. We wish you good luck with this quiz.


This quiz is a review of the week one-three reading assignments in Why Organizations Change Managing Organizational Change: a multiple perspectives approach, by Palmer, Dunford and Akin.
This quiz is due by the start of the Week 4 class (December 5, 2013)
This quiz is for use in this class only as it changes with each class facilitated by me.

Change Management Quiz Questions And Answers - Quiz

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  • 2. 

    Which of the following forces does not drive organizational change?

    • All of the following are forces that drive organizational

    • Demographic

    • Social

    • Globalization

    • Economic

    Correct Answer
    A. All of the following are forces that drive organizational
    Explanation
    See Chapter 3: Why Organizations Change
    Managing Organizational Change: a multiple perspectives approach

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  • 3. 

    According to Kotter, education and communication is NOT part of the classic prescription on managing change. 

    • True

    • False

    Correct Answer
    A. False
    Explanation
    See Chapter 6: Resistance to Change
    Managing Organizational Change: a multiple perspectives approach

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  • 4. 

    From a change and implementation perspective, what types of strategies are usually adopted as a response to environmental change and/or issues?

    • Reactionary

    • Positioning

    • Corporate level

    • Incorporation

    • Integration

    Correct Answer
    A. Corporate level
    Explanation
    See Chapter 7: Implementing Change
    Managing Organizational Change: a multiple perspectives approach

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  • 5. 

    The three stages of the change life cycle are:

    • Implementation, sustenance, and evaluation

    • Innovation, implementation, and sustenance

    • Innovation, preparation, and evaluation

    • Preparation, implementation, and evaluation

    • Preparation, implementation, and sustenance

    Correct Answer
    A. Preparation, implementation, and sustenance
    Explanation
    See Chapter 2: Images of Managing Change
    Managing Organizational Change: a multiple perspectives approach

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  • 6. 

    Organizational development is a process that moves companies from a present to a desired future state with the goal of enhancing their effectiveness.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Organizational change is the correct response. See Chapter 3: Why Organizations Change
    Managing Organizational Change: a multiple perspectives approach

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  • 7. 

    What are the two discrete types of change agents?

    • Supervisors and managers

    • Human and non-human

    • Transformational or charismatic leaders

    • Internal or external

    Correct Answer
    A. Human and non-human
    Explanation
    The correct answer is human and non-human. In the context of change management, a change agent is an individual or entity that facilitates and drives change within an organization. Human change agents refer to individuals such as supervisors, managers, or leaders who actively participate in the change process, while non-human change agents could include technological tools, systems, or processes that support and enable change. These two discrete types of change agents work together to initiate and implement successful organizational change.

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  • 8. 

    Which is not part of the "Five-Phase Approach to Effective Change Management?

    • Motivating Change

    • Evaluating the Change

    • Sustaining Momentum

    • Creating a Vision

    • Managing the Transition

    Correct Answer
    A. Evaluating the Change
    Explanation
    See Chapter 5: Diagnosis for Change
    Managing Organizational Change: a multiple perspectives approach

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  • 9. 

    What best describes changes in legal, political, economic and technological forces that change the dynamics of competitions within industries?

    • Industry discontinuities-sharp

    • Industry shifts

    • Competition shifts

    • Industry dynamic-changes

    • External company dynamic-changes

    Correct Answer
    A. Industry discontinuities-sharp
    Explanation
    See Chapter 4: What Changes in Organizations
    Managing Organizational Change: a multiple perspectives approach

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  • 10. 

    Learning organizations generally display this type of behaviors....

    Correct Answer
    N/A
  • 11. 

    Which change model involves an 8-Step Change Process? What are the steps?

Jasmine Golden |MS (Family and Marriage Therapy) |
Marriage and Family Therapist
Jasmine Golden is a Pre-Licensed Marriage and Family Therapist under the supervision of Michelle Pintado, LCSW. With a Bachelor's in Psychology and Master's in Marriage and Family Therapy from Valdosta State University, Jasmine specializes in Systems/Relational Therapy, CBT, DBT, and Narrative Therapy. She has a particular passion for working with teens and young adults and is devoted to helping all clients take the next step towards improving their mental health.

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