Chapter 11: Organizational Change And Development

20 Questions | Total Attempts: 201

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Chapter 11: Organizational Change And Development

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Questions and Answers
  • 1. 
    Many individuals and groups like the way things are in the organization. This preference to the status quo is called:
    • A. 

      Risk Perception

    • B. 

      Uncertainty

    • C. 

      Complacency

    • D. 

      Passive Resistance

  • 2. 
    Risk perception is the belief about the potential impact of the change and its overall importance and desirability
    • A. 

      True

    • B. 

      False

  • 3. 
    Organizations lose vital information necessary for making change when individuals or groups refrain from offering positions or solutions
    • A. 

      Complacency

    • B. 

      Organizational Silence

    • C. 

      Active Resistance

    • D. 

      Risk Perception

  • 4. 
    Open disagreement and voting are examples of ____________________________
  • 5. 
    Tipping Points have been described as important thresholds that impede the rate of change.
    • A. 

      True

    • B. 

      False

  • 6. 
    The process model for organizational development finds the communication specialist working alone to identify problems, propose solutions, implement action, and evaluate results
    • A. 

      True

    • B. 

      False

  • 7. 
    _______________refers to a set of activities that prepare employees to perform their current jobs more effectively, to assume different positions in the organization, or to move into jobs, positions, and careers that are yet unidentified and undefined
  • 8. 
    Which of the following is NOT one of the primary practices necessary for sustained excellence, according to Nitin Nohria, William Joyce, and Bruce Roberson?
    • A. 

      Strategy

    • B. 

      Execution

    • C. 

      Culture

    • D. 

      Competition

    • E. 

      Structure

  • 9. 
    ___________________ is a communication model that gives preferential communicatoin access about change to those who provide something to the organiation, such as money, expertise, approval or power
  • 10. 
    Appeciative Inquiry is an organiational change process that affirms the best qualities of an organiation or its employees through discovery, dream, design, and destiny
    • A. 

      True

    • B. 

      False

  • 11. 
    Consulting model in which the organization relates to the specialist by requesting particular services to meet a need the specialist has not been involved with identifying
    • A. 

      Doctor-Patient Model

    • B. 

      Purchase Model

    • C. 

      Process Model

    • D. 

      Focus Model

  • 12. 
    Questionnaires, Audits, Interviews, Performance Data, Cost Analysis and Trained Observation are all ___________________ techniques
  • 13. 
    For policies to be effective, they must reflect not only what the organization does, but also what the organization should be doing
    • A. 

      True

    • B. 

      False

  • 14. 
    The following six steps are part of which data collection technique? ·         Describe the task to be costed in terms of behavior ·         Indentify behaviors involving communication ·         Describe network coordinating behaviors ·         Determine the time spent by each person involved with the task in various communication functions ·         Value time spent by each person ·         Compute total cost of communication for the task
    • A. 

      Performance Data

    • B. 

      Audits

    • C. 

      Interviews

    • D. 

      Questionnaires

    • E. 

      None of the Above

  • 15. 
    _______________________ refers to finding the best practices in industries or specific areas of work
  • 16. 
    Planned organizational change is usually the responsibility of professionals within the organization, often top leadership
    • A. 

      True

    • B. 

      False

  • 17. 
    The belief that another individual, group or organization is competent, open and honest, concerned about employees, reliable and identifies with common goals, norms and values
    • A. 

      Organizational Trust

    • B. 

      Risk Perception

    • C. 

      Complacency

    • D. 

      None of the Above

  • 18. 
    Beliefs that employees are self-interested and therefore untrustworthy, that leadership and management know best, and that unity is important and dissent is to be avoided all contribute to organizational silence
    • A. 

      True

    • B. 

      False

  • 19. 
    Resistance is always inappropriate if an individual disagrees with a proposed change
    • A. 

      True

    • B. 

      False

  • 20. 
    ______________________ is defined as differences between two sets of conditions