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MGMT 312
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BASIC QUESTIONS FOR CHANGE AGENTS?
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STRATEGIC CHANGE?
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OTHER APPROACHES TO CHANGE
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IS YOUR ORGANIZATION WELL-DESIGNED?
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How to read an organization's culture? 5
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CREATING AND SUSTAINING THE RIGHT CORPORATE CULTURE? 6
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WHY DO PEOPLE RESIST CHANGE? 4
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------------- (U): Involves reducing the forces the status quo, usually by presenting a provocative problem or event to recognize the need for change and to search for new solutions.
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------------------ (M): Using techniques and actually altering the behaviors, values, and attitudes of the individuals in an organization.
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------------------ (R): Preventing a return to old ways of doing things by instituting new systems and procedures that reinforce the new organizational changes.
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Business ------------------- (R): The radical redesign of business processes to cut waste; to improve cost, quality and service; and to maximize the benefits of information technology, generally by questioning how and why thins are being done as they are.
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A NINE STEP PROCESS FOR LEADING ORGANIZATIONAL CHANGE?
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A special kind of change: Becoming an E-Business?
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Organizational ----------------- (D): An approach to organizational change in which the employees themselves formulate the change that's required and implement it, usually with the aid of a trained consultant.
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------------------ (H) process interventions: Aimed at enabling employees to develop a better understanding of their own and others behaviors for the purpose of improving that behavior such that the organization benefits.
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---------------------- (S) training (Laboratory or T-groups): Purpose is to increase participants insight into their own behavior and that of others by encouraging an open expression of feelings in a trainer-guided group.
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---------------------- (T) building: The process of improving the effectiveness of a team through action research or other techniques.
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----------------- (S) research: The process of collecting data from attitude surveys filled out by employees of an organization, then feeding the data back to work-groups to provide a basis for problem analysis and action planning.
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------------------- (F) structure change program: An intervention technique in which employees collect information on existing formal organizational structures and analyze it for the purpose of redesigning and implementing new organizational structures.
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--------------------- (S) intervention: An OD application aimed at effecting a suitable fit among a firms strategy, structure, culture, and external environments.
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---------------------- (I) strategic management: An OD program to create or change a company's strategy by: -Analyzing the current strategy-Choosing a desired strategy-Designing a strategic change plan-Implementing the new plan