.
Emergency
Normal
All Listed
Standard
Only During a BCI call or to prevent a BCI
When you cannot meet the 5 day lead time before a change
When there is no peer reviewer needed
When your manager is not available to approve the change
Initator
Peer Reviewer
Assignee
Initator's Manager
All the Level 1 Approvals plus 2 CAB members not listed on the change itself
2 CAB Members
Only Level 1 Approvals
Change Coordinator
It cannot meet the 5 day lead time and requires an extra approval process
It is needed for a BCI
Stakeholders are not required to review
Initator's manager is not required to approve
Change Coordinator
Application Owner
Application Development
Client Support
Unplanned
Minor
Significant
Major
Change Initiator
Initator's Manager
Peer Reviewer
Change Coordinator
By Noon the day of the change
By EoB the day of the change
By Noon, the business day before the CAB call
An hour before the CAB call
Significant and Major
All normal changes
Minor Changes
Releases Only
Change initiator and assignee
Change Coordinator
CAB Members
Initiator's Manager
None
Level 1 Approvals
Change Coordinator
CAB
5 Days
3 Days
2 Weeks
5 Business Days
Start a Sev 1 incident
Require direct CAB approval
Send the email template to the CAB that is completely filled out
Get Stakeholder approval
It is approved by the Change Coordinators outside the CAB call
It does not need peer review
It is needed for a BCI
It cannot wait the 5 day lead time
Requires an outage
Implementation is a standard or automated process
Risk is low
Assessment shows it to be a minor change
Change Coordiniator
Initiator's Manager
Peer Reviewer
Assignee
Once a change is submitted for approval
Once the CAB approves the change
Once the risk assessment is complete
After a BCI is called
Standard Changes
URFC
Normal Change
Minor Changes
Impact of not making the change
Description of the change
Business justification of the change
What the change should accomplish
Wait!
Here's an interesting quiz for you.