Change Management Process Quiz! Trivia

20 Questions | Total Attempts: 231

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Change Management Process Quiz! Trivia

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Questions and Answers
  • 1. 
    Which is a current type of change?
    • A. 

      Emergency

    • B. 

      Normal

    • C. 

      All Listed

    • D. 

      Standard

  • 2. 
    When is the use of an Emergency Change Appropriate?
    • A. 

      Only During a BCI call or to prevent a BCI

    • B. 

      When you cannot meet the 5 day lead time before a change

    • C. 

      When there is no peer reviewer needed

    • D. 

      When your manager is not available to approve the change

  • 3. 
    Who's responsibility is it to ensure all level 1 approvers have completed the assessment and approvals for the change?
    • A. 

      Initator

    • B. 

      Peer Reviewer

    • C. 

      Assignee

    • D. 

      Initator's Manager

  • 4. 
    How Many approvals do you need for a URFC to be approved?
    • A. 

      All the Level 1 Approvals plus 2 CAB members not listed on the change itself

    • B. 

      2 CAB Members

    • C. 

      Only Level 1 Approvals

    • D. 

      Change Coordinator

  • 5. 
    What sets an Urgent Change apart from other normal changes?
    • A. 

      It cannot meet the 5 day lead time and requires an extra approval process

    • B. 

      It is needed for a BCI

    • C. 

      Stakeholders are not required to review

    • D. 

      Initator's manager is not required to approve

  • 6. 
    Which of the following is not an appropriate stakeholder for a change?
    • A. 

      Change Coordinator

    • B. 

      Application Owner

    • C. 

      Application Development

    • D. 

      Client Support

  • 7. 
    Which is not a listed risk category for a change?
    • A. 

      Unplanned

    • B. 

      Minor

    • C. 

      Significant

    • D. 

      Major

  • 8. 
    Who is required to address the change before the CAB?
    • A. 

      Change Initiator

    • B. 

      Initator's Manager

    • C. 

      Peer Reviewer

    • D. 

      Change Coordinator

  • 9. 
    When is the deadline for having all level 1 approvals completed?
    • A. 

      By Noon the day of the change

    • B. 

      By EoB the day of the change

    • C. 

      By Noon, the business day before the CAB call

    • D. 

      An hour before the CAB call

  • 10. 
    What level of risk for changes will be reviewed on the CAB call?
    • A. 

      Significant and Major

    • B. 

      All normal changes

    • C. 

      Minor Changes

    • D. 

      Releases Only

  • 11. 
    Who is required to ensure the change is closed after completion?
    • A. 

      Change initiator and assignee

    • B. 

      Change Coordinator

    • C. 

      CAB Members

    • D. 

      Initiator's Manager

  • 12. 
    What approvals are required for a standard change?
    • A. 

      None

    • B. 

      Level 1 Approvals

    • C. 

      Change Coordinator

    • D. 

      CAB

  • 13. 
    What is the required lead time for normal changes?
    • A. 

      5 Days

    • B. 

      3 Days

    • C. 

      2 Weeks

    • D. 

      5 Business Days

  • 14. 
    Which is not part of the URFC process?
    • A. 

      Start a Sev 1 incident

    • B. 

      Require direct CAB approval

    • C. 

      Send the email template to the CAB that is completely filled out

    • D. 

      Get Stakeholder approval

  • 15. 
    How is a minor impact change different than the other changes?
    • A. 

      It is approved by the Change Coordinators outside the CAB call

    • B. 

      It does not need peer review

    • C. 

      It is needed for a BCI

    • D. 

      It cannot wait the 5 day lead time

  • 16. 
    Which item would cause a change to not be qualified for becoming a standard change?
    • A. 

      Requires an outage

    • B. 

      Implementation is a standard or automated process

    • C. 

      Risk is low

    • D. 

      Assessment shows it to be a minor change

  • 17. 
    Which is not a level 1 Approver?
    • A. 

      Change Coordiniator

    • B. 

      Initiator's Manager

    • C. 

      Peer Reviewer

    • D. 

      Assignee

  • 18. 
    When can you no longer modify the start time and date of a change?
    • A. 

      Once a change is submitted for approval

    • B. 

      Once the CAB approves the change

    • C. 

      Once the risk assessment is complete

    • D. 

      After a BCI is called

  • 19. 
    Which of the following changes are allowed during a Change Freeze?
    • A. 

      Standard Changes

    • B. 

      URFC

    • C. 

      Normal Change

    • D. 

      Minor Changes

  • 20. 
    Which should not be included as part of the Reason Details when submitting a change?
    • A. 

      Impact of not making the change

    • B. 

      Description of the change

    • C. 

      Business justification of the change

    • D. 

      What the change should accomplish

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