Change Management Process Quiz! Trivia
- 1.Which is a current type of change?
- A.
Emergency
- B.
Normal
- C.
All Listed
- D.
Standard
- 2.When is the use of an Emergency Change Appropriate?
- A.
Only During a BCI call or to prevent a BCI
- B.
When you cannot meet the 5 day lead time before a change
- C.
When there is no peer reviewer needed
- D.
When your manager is not available to approve the change
- 3.Who's responsibility is it to ensure all level 1 approvers have completed the assessment and approvals for the change?
- A.
Initator
- B.
Peer Reviewer
- C.
Assignee
- D.
Initator's Manager
- 4.How Many approvals do you need for a URFC to be approved?
- A.
All the Level 1 Approvals plus 2 CAB members not listed on the change itself
- B.
2 CAB Members
- C.
Only Level 1 Approvals
- D.
Change Coordinator
- 5.What sets an Urgent Change apart from other normal changes?
- A.
It cannot meet the 5 day lead time and requires an extra approval process
- B.
It is needed for a BCI
- C.
Stakeholders are not required to review
- D.
Initator's manager is not required to approve
- 6.Which of the following is not an appropriate stakeholder for a change?
- A.
Change Coordinator
- B.
Application Owner
- C.
Application Development
- D.
Client Support
- 7.Which is not a listed risk category for a change?
- A.
Unplanned
- B.
Minor
- C.
Significant
- D.
Major
- 8.Who is required to address the change before the CAB?
- A.
Change Initiator
- B.
Initator's Manager
- C.
Peer Reviewer
- D.
Change Coordinator
- 9.When is the deadline for having all level 1 approvals completed?
- A.
By Noon the day of the change
- B.
By EoB the day of the change
- C.
By Noon, the business day before the CAB call
- D.
An hour before the CAB call
- 10.What level of risk for changes will be reviewed on the CAB call?
- A.
Significant and Major
- B.
All normal changes
- C.
Minor Changes
- D.
Releases Only
- 11.Who is required to ensure the change is closed after completion?
- A.
Change initiator and assignee
- B.
Change Coordinator
- C.
CAB Members
- D.
Initiator's Manager
- 12.What approvals are required for a standard change?
- A.
None
- B.
Level 1 Approvals
- C.
Change Coordinator
- D.
CAB
- 13.What is the required lead time for normal changes?
- A.
5 Days
- B.
3 Days
- C.
2 Weeks
- D.
5 Business Days
- 14.Which is not part of the URFC process?
- A.
Start a Sev 1 incident
- B.
Require direct CAB approval
- C.
Send the email template to the CAB that is completely filled out
- D.
Get Stakeholder approval
- 15.How is a minor impact change different than the other changes?
- A.
It is approved by the Change Coordinators outside the CAB call
- B.
It does not need peer review
- C.
It is needed for a BCI
- D.
It cannot wait the 5 day lead time
- 16.Which item would cause a change to not be qualified for becoming a standard change?
- A.
Requires an outage
- B.
Implementation is a standard or automated process
- C.
Risk is low
- D.
Assessment shows it to be a minor change
- 17.Which is not a level 1 Approver?
- A.
Change Coordiniator
- B.
Initiator's Manager
- C.
Peer Reviewer
- D.
Assignee
- 18.When can you no longer modify the start time and date of a change?
- A.
Once a change is submitted for approval
- B.
Once the CAB approves the change
- C.
Once the risk assessment is complete
- D.
After a BCI is called
- 19.Which of the following changes are allowed during a Change Freeze?
- A.
Standard Changes
- B.
URFC
- C.
Normal Change
- D.
Minor Changes
- 20.Which should not be included as part of the Reason Details when submitting a change?
- A.
Impact of not making the change
- B.
Description of the change
- C.
Business justification of the change
- D.
What the change should accomplish
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