Change Management Process Quiz! Trivia

20 Questions | By Taward | Updated: Mar 22, 2022 | Attempts: 407

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Change Management Process Quiz! Trivia - Quiz

Questions and Answers

1.

Which is a current type of change?
- A.
  
  Emergency
- B.
  
  Normal
- C.
  
  All Listed
- D.
  
  Standard
2.

When is the use of an Emergency Change Appropriate?
- A.
  
  Only During a BCI call or to prevent a BCI
- B.
  
  When you cannot meet the 5 day lead time before a change
- C.
  
  When there is no peer reviewer needed
- D.
  
  When your manager is not available to approve the change
3.

Who's responsibility is it to ensure all level 1 approvers have completed the assessment and approvals for the change?
- A.
  
  Initator
- B.
  
  Peer Reviewer
- C.
  
  Assignee
- D.
  
  Initator's Manager
4.

How Many approvals do you need for a URFC to be approved?
- A.
  
  All the Level 1 Approvals plus 2 CAB members not listed on the change itself
- B.
  
  2 CAB Members
- C.
  
  Only Level 1 Approvals
- D.
  
  Change Coordinator
5.

What sets an Urgent Change apart from other normal changes?
- A.
  
  It cannot meet the 5 day lead time and requires an extra approval process
- B.
  
  It is needed for a BCI
- C.
  
  Stakeholders are not required to review
- D.
  
  Initator's manager is not required to approve
6.

Which of the following is not an appropriate stakeholder for a change?
- A.
  
  Change Coordinator
- B.
  
  Application Owner
- C.
  
  Application Development
- D.
  
  Client Support
7.

Which is not a listed risk category for a change?
- A.
  
  Unplanned
- B.
  
  Minor
- C.
  
  Significant
- D.
  
  Major
8.

Who is required to address the change before the CAB?
- A.
  
  Change Initiator
- B.
  
  Initator's Manager
- C.
  
  Peer Reviewer
- D.
  
  Change Coordinator
9.

When is the deadline for having all level 1 approvals completed?
- A.
  
  By Noon the day of the change
- B.
  
  By EoB the day of the change
- C.
  
  By Noon, the business day before the CAB call
- D.
  
  An hour before the CAB call
10.

What level of risk for changes will be reviewed on the CAB call?
- A.
  
  Significant and Major
- B.
  
  All normal changes
- C.
  
  Minor Changes
- D.
  
  Releases Only
11.

Who is required to ensure the change is closed after completion?
- A.
  
  Change initiator and assignee
- B.
  
  Change Coordinator
- C.
  
  CAB Members
- D.
  
  Initiator's Manager
12.

What approvals are required for a standard change?
- A.
  
  None
- B.
  
  Level 1 Approvals
- C.
  
  Change Coordinator
- D.
  
  CAB
13.

What is the required lead time for normal changes?
- A.
  
  5 Days
- B.
  
  3 Days
- C.
  
  2 Weeks
- D.
  
  5 Business Days
14.

Which is not part of the URFC process?
- A.
  
  Start a Sev 1 incident
- B.
  
  Require direct CAB approval
- C.
  
  Send the email template to the CAB that is completely filled out
- D.
  
  Get Stakeholder approval
15.

How is a minor impact change different than the other changes?
- A.
  
  It is approved by the Change Coordinators outside the CAB call
- B.
  
  It does not need peer review
- C.
  
  It is needed for a BCI
- D.
  
  It cannot wait the 5 day lead time
16.

Which item would cause a change to not be qualified for becoming a standard change?
- A.
  
  Requires an outage
- B.
  
  Implementation is a standard or automated process
- C.
  
  Risk is low
- D.
  
  Assessment shows it to be a minor change
17.

Which is not a level 1 Approver?
- A.
  
  Change Coordiniator
- B.
  
  Initiator's Manager
- C.
  
  Peer Reviewer
- D.
  
  Assignee
18.

When can you no longer modify the start time and date of a change?
- A.
  
  Once a change is submitted for approval
- B.
  
  Once the CAB approves the change
- C.
  
  Once the risk assessment is complete
- D.
  
  After a BCI is called
19.

Which of the following changes are allowed during a Change Freeze?
- A.
  
  Standard Changes
- B.
  
  URFC
- C.
  
  Normal Change
- D.
  
  Minor Changes
20.

Which should not be included as part of the Reason Details when submitting a change?
- A.
  
  Impact of not making the change
- B.
  
  Description of the change
- C.
  
  Business justification of the change
- D.
  
  What the change should accomplish