Change Management Process Quiz! Trivia

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| By Todd Ward
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Todd Ward
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| Attempts: 491 | Questions: 20
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1. What level of risk for changes will be reviewed on the CAB call?

Explanation

All changes that are determined to have a significant or major impact and risk assessment will be reviewed by the CAB.

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About This Quiz
Change Management Process Quiz! Trivia - Quiz

Test your knowledge on Change Management Process! This quiz covers types of changes, emergency change protocols, stakeholder roles, and urgent change procedures, essential for professionals managing organizational transitions.

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2. Which is not a listed risk category for a change?

Explanation

Change categories are for the impact and severity, unplanned is a type of change.

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3. Which is a current type of change?

Explanation

All of these are currently listed as types of changes.

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4. How Many approvals do you need for a URFC to be approved?

Explanation

You are required to have all the level 1 approvals (Peer Reviewer, Initiator's Manager, Assignee) in addition to two CAB members approval via email. That CAB member CANNOT be part of the level 1 approvals.

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5. How is a minor impact change different than the other changes?

Explanation

After the risk assessment by the Change Coordinators, if the change is low risk and categorized as a minor change, it is directly approved outside the CAB.

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6. When is the use of an Emergency Change Appropriate?

Explanation

Emergency changes are ONLY for BCI calls and approved by the incident manager during the call.

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7. Who's responsibility is it to ensure all level 1 approvers have completed the assessment and approvals for the change?

Explanation

It is the change Initiator or the requestor for the change's responsibility to ensure all approvals are done on time.

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8. Who is required to ensure the change is closed after completion?

Explanation

The assignee should complete the change, and the change initiator review to ensure it is completed.

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9. What is the required lead time for normal changes?

Explanation

The lead time is 5 business days for you to have your normal change saved. Weekends and holidays do not count.

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10. What approvals are required for a standard change?

Explanation

Standard changes are pre-approved changes, so there is no need to go through the approvals process when completing one

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11. Which is not a level 1 Approver?

Explanation

The Change Coordinator approves after level 1 approvals are completed.

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12. When is the deadline for having all level 1 approvals completed?

Explanation

The approvals are required the day before the CAB call in which the change would normally be presented, by Noon. This allows the Change Coordinators to complete the risk assessment before the agenda for the CAB is set.

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13. Which is not part of the URFC process?

Explanation

Although one of the questions ask for the incident or case #, those do not have to be a Sev 1 for the URFC to be approved. Sev 1's are BCI's and changes there will be done through the Emergency Change process.

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14. Which item would cause a change to not be qualified for becoming a standard change?

Explanation

Any changes that cause a disruption in service or an outage are not eligible to become standard changes.

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15. Who is required to address the change before the CAB?

Explanation

The change initiator is required to present the change in front of the CAB, a proxy can be assigned, but the Change Management team must be notified ahead of time.

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16. What sets an Urgent Change apart from other normal changes?

Explanation

Urgent Changes are normal changes that cannot meet the 5 day lead time due to unforeseen circumstances and requires extra communication and approvals due to the urgency.

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17. Which should not be included as part of the Reason Details when submitting a change?

Explanation

The impact, although related to the business justification, is a separate field on the form to fill out, apart from the reason details.

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18. Which of the following is not an appropriate stakeholder for a change?

Explanation

Change Coordinators are there for "air traffic control" and are never a stakeholder for your change.

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19. Which of the following changes are allowed during a Change Freeze?

Explanation

During a change freeze, only Standard Changes and Emergency Changes approved through BCI are allowed. To do a normal change you will need to follow the change freeze exemption process, this includes URFC's.

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20. When can you no longer modify the start time and date of a change?

Explanation

Changes cannot be modified anymore after they have been submitted for approval. they would need to be recalled and adjusted.

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What level of risk for changes will be reviewed on the CAB call?
Which is not a listed risk category for a change?
Which is a current type of change?
How Many approvals do you need for a URFC to be approved?
How is a minor impact change different than the other changes?
When is the use of an Emergency Change Appropriate?
Who's responsibility is it to ensure all level 1 approvers have...
Who is required to ensure the change is closed after completion?
What is the required lead time for normal changes?
What approvals are required for a standard change?
Which is not a level 1 Approver?
When is the deadline for having all level 1 approvals completed?
Which is not part of the URFC process?
Which item would cause a change to not be qualified for becoming a...
Who is required to address the change before the CAB?
What sets an Urgent Change apart from other normal changes?
Which should not be included as part of the Reason Details when...
Which of the following is not an appropriate stakeholder for a change?
Which of the following changes are allowed during a Change Freeze?
When can you no longer modify the start time and date of a change?
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