Change And The Management Of Change
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Read the supplied powerpoint slides and complete the online quiz.
- 1.Drivers for change come from both the internal and _______________ environment.
- A.
External
- B.
Foreign
- C.
International
- D.
Local
- E.
National
- 2.Effective managers understand that change in the strategic environment is a ______________ process.
- A.
Slow
- B.
Fast
- C.
Continuous
- D.
Time consuming
- E.
Boring
- 3.Which of the following is not an external driver of change?
- A.
Globalization and economic trends
- B.
Demographic changes
- C.
Social and cultural changes
- D.
Competition
- E.
A change in the senior management of the company.
- 4.Globalization means that companies can benefit from:
- A.
Richer consumers
- B.
Less political risk
- C.
Economies of scale
- D.
Diseconomies of scale
- E.
Options a, b and c.
- 5.Which of the following is an example of an emerging economy?
- A.
Australia
- B.
Greece
- C.
Singapore
- D.
India
- E.
Options c & d.
- 6.MNCS are faced with a wider range of __________ issues including differences in the skills,attitudes and needs of their workforces worldwide.
- A.
HR
- B.
PR
- C.
Marketing
- D.
Operational
- E.
Financial
- 7.The challenge of expansion has intensified as more business functions are _____________ often overseas.
- A.
Sold
- B.
Delivered
- C.
Outsourced
- D.
Taken
- E.
Destroyed
- 8.The introduction of new technologies has allowed increasing _________________ and downsizing with power shifting from the centre to the local or regional office.
- A.
Profits
- B.
Market share
- C.
Turnover
- D.
Costs
- E.
Decentralization
- 9.Most developed countries are facing an ____________ population which may cause skillshortages.
- A.
Ageing
- B.
Increasing
- 10.What changes affect consumption patterns and purchase behaviour?
- A.
Cultural
- B.
Social
- C.
Demographic
- D.
Weather
- E.
Political
- 11.Changes in the ___________ cycle will have significant effects on business activity.
- A.
Environmental
- B.
Economic
- C.
Consumer
- D.
Political
- E.
Demographic
- 12.Which of the following is not an internal factor driving change?
- A.
Changes in human resources and skill levels
- B.
New management approaches
- C.
New product development
- D.
Changes in employee expectations
- E.
Changes in local government elections
- 13.The main reason(s) why workers might move between jobs more quickly could include:
- A.
Few organizationas reward loyalty.
- B.
To take advantage of better pay and conditions elsewhere
- C.
To escape workplace discrimination
- D.
Options a & b.
- 14.In economic boom periods, the bargaining position of skilled employees is:
- A.
Stronger
- B.
Weaker
- C.
Unchanged
- 15.Why might workers resist change?
- A.
Change could involve higher workloads
- B.
Change could involve relocation
- C.
Change could involve the breaking up of working groups
- D.
Change could involve redundancy
- E.
All of the above.
- 16.Who developed the force field change model?
- A.
Kurt Luis
- B.
Kurt Lewin
- C.
Kent Lewin
- 17.The principle of force field analysis is that at any given time a problem situation may exist, because _______________ forces are keeping it that way
- A.
Supporting
- B.
Complementary
- C.
Counterbalancing
- 18.Kurt Lewin identified two different forces. They are:
- A.
Driving forces for change and restraining forces for change
- B.
Driving forces for stability and restraining forces for change
- C.
Driving forces for change and restraining forces for the status quo
- 19.Which of the following is an example of a driving force for change?
- A.
Cash flow crisis
- B.
Apathy
- C.
Poor motivation
- 20.According to Kurt Lewin, forces refers to the broad range of ___________ and externalinfluences at a particular time.
- A.
Local
- B.
Internal
- C.
Foreign
- 21.
- A.
When the sum of the driving forces equals the sum of the restraining forces.
- B.
When the driving forces are greater than the restraining forces.
- C.
When the restraining forces are greater than the driving forces.
- 22.Force field analysis is specialized method of weighing:
- A.
Up the best answer
- B.
Up the opinion of workers and managers
- C.
Pros and cons
- 23.
- A.
The opinion of each worker
- B.
The opinion of each manager
- C.
Each change force
- 24.The longer the line in force field analysis, the more ________________ the force is.
- A.
Indepth
- B.
Important
- C.
Critical
- 25.One purpose of force field analysis is to:
- A.
Investigate the balance of power invovled in an issue
- B.
Identify the key individuals affected by the change.
- C.
Identify supporters and opponents of change.
- D.
All of the above.
- 26._______________ leadership that attempts to force through change may lower motivation in the future.
- A.
Democratic
- B.
Autocratic
- C.
Benevolent
- 27._____________ research is important in identifying changing trends.
- A.
Technology
- B.
Market
- C.
Social
- 28.An increasing focus on ____________ may improve competitive advantage
- A.
Quality
- B.
Safety
- C.
Staff vacations
- 29.In recent time product life cycles are starting to become: ____________.
- A.
Shorter
- B.
Longer
- C.
More advanced
- D.
Outdated
- 30.Change that is __________________ is desired by management
- A.
Unanticipated
- B.
Abrupt
- C.
Slow
- D.
Anticipated
- 31.Planning in a broad sense is better than a __________________ plan
- A.
Long term
- B.
Short term
- C.
Meticulous
- 32.Giving more power to managers at the________________ level may assist with the change process.
- A.
Top
- B.
Local
- C.
National
- D.
International
- 33.Change must be realistic, achieveable and ________________
- A.
Popular
- B.
Measurable
- C.
Supported by all employees
- D.
Supported by managers
- E.
All of the above.
- 34.The first step in John Kotters eight step model is:
- A.
Increase urgency
- B.
Build the guiding team
- C.
Get the vision right
- D.
Don't let up
- 35.The last step in John Kotters change model is:
- A.
Communicate for buy-in
- B.
Make change stick
- C.
Empower action
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