Change And The Management Of Change

35 Questions | Total Attempts: 162

Settings
Please wait...
Management Quizzes & Trivia

Read the supplied powerpoint slides and complete the online quiz.


Questions and Answers
  • 1. 
    Drivers for change come from both the internal and _______________ environment.
    • A. 

      External

    • B. 

      Foreign

    • C. 

      International

    • D. 

      Local

    • E. 

      National

  • 2. 
    Effective managers understand that change in the strategic environment is a ______________ process.
    • A. 

      Slow

    • B. 

      Fast

    • C. 

      Continuous

    • D. 

      Time consuming

    • E. 

      Boring

  • 3. 
    Which of the following is not an external driver of change?
    • A. 

      Globalization and economic trends

    • B. 

      Demographic changes

    • C. 

      Social and cultural changes

    • D. 

      Competition

    • E. 

      A change in the senior management of the company.

  • 4. 
    Globalization means that companies can benefit from:
    • A. 

      Richer consumers

    • B. 

      Less political risk

    • C. 

      Economies of scale

    • D. 

      Diseconomies of scale

    • E. 

      Options a, b and c.

  • 5. 
    Which of the following is an example of an emerging economy?
    • A. 

      Australia

    • B. 

      Greece

    • C. 

      Singapore

    • D. 

      India

    • E. 

      Options c & d.

  • 6. 
    MNCS are faced with a wider range of __________ issues including differences in the skills,attitudes and needs of their workforces worldwide.
    • A. 

      HR

    • B. 

      PR

    • C. 

      Marketing

    • D. 

      Operational

    • E. 

      Financial

  • 7. 
    The challenge of expansion has intensified as more business functions are _____________ often overseas.
    • A. 

      Sold

    • B. 

      Delivered

    • C. 

      Outsourced

    • D. 

      Taken

    • E. 

      Destroyed

  • 8. 
    The introduction of new technologies has allowed increasing _________________ and downsizing with power shifting from the centre to the local or regional office.
    • A. 

      Profits

    • B. 

      Market share

    • C. 

      Turnover

    • D. 

      Costs

    • E. 

      Decentralization

  • 9. 
    Most developed countries are facing an ____________ population which may cause skillshortages.
    • A. 

      Ageing

    • B. 

      Increasing

  • 10. 
    What changes affect consumption patterns and purchase behaviour?
    • A. 

      Cultural

    • B. 

      Social

    • C. 

      Demographic

    • D. 

      Weather

    • E. 

      Political

  • 11. 
    Changes in the ___________ cycle will have significant effects on business activity.
    • A. 

      Environmental

    • B. 

      Economic

    • C. 

      Consumer

    • D. 

      Political

    • E. 

      Demographic

  • 12. 
    Which of the following is not an internal factor driving change?
    • A. 

      Changes in human resources and skill levels

    • B. 

      New management approaches

    • C. 

      New product development

    • D. 

      Changes in employee expectations

    • E. 

      Changes in local government elections

  • 13. 
    The main reason(s) why workers might move between jobs more quickly could include:
    • A. 

      Few organizationas reward loyalty.

    • B. 

      To take advantage of better pay and conditions elsewhere

    • C. 

      To escape workplace discrimination

    • D. 

      Options a & b.

  • 14. 
    In economic boom periods, the bargaining position of skilled employees is:
    • A. 

      Stronger

    • B. 

      Weaker

    • C. 

      Unchanged

  • 15. 
    Why might workers resist change?
    • A. 

      Change could involve higher workloads

    • B. 

      Change could involve relocation

    • C. 

      Change could involve the breaking up of working groups

    • D. 

      Change could involve redundancy

    • E. 

      All of the above.

  • 16. 
    Who developed the force field change model?
    • A. 

      Kurt Luis

    • B. 

      Kurt Lewin

    • C. 

      Kent Lewin

  • 17. 
    The  principle of force field analysis is that at any given time a problem situation may exist, because _______________ forces are keeping it that way
    • A. 

      Supporting

    • B. 

      Complementary

    • C. 

      Counterbalancing

  • 18. 
    Kurt Lewin identified two different forces.  They are:
    • A. 

      Driving forces for change and restraining forces for change

    • B. 

      Driving forces for stability and restraining forces for change

    • C. 

      Driving forces for change and restraining forces for the status quo

  • 19. 
    Which of the following is an example of a driving force for change?
    • A. 

      Cash flow crisis

    • B. 

      Apathy

    • C. 

      Poor motivation

  • 20. 
    According to Kurt Lewin, forces refers to the broad range of ___________ and externalinfluences at a particular time.
    • A. 

      Local

    • B. 

      Internal

    • C. 

      Foreign

  • 21. 
    • A. 

      When the sum of the driving forces equals the sum of the restraining forces.

    • B. 

      When the driving forces are greater than the restraining forces.

    • C. 

      When the restraining forces are greater than the driving forces.

  • 22. 
    Force field analysis is specialized method of weighing:
    • A. 

      Up the best answer

    • B. 

      Up the opinion of workers and managers

    • C. 

      Pros and cons

  • 23. 
    • A. 

      The opinion of each worker

    • B. 

      The opinion of each manager

    • C. 

      Each change force

  • 24. 
    The longer the line in force field analysis, the more ________________ the force is.
    • A. 

      Indepth

    • B. 

      Important

    • C. 

      Critical

  • 25. 
    One purpose of force field analysis is to:
    • A. 

      Investigate the balance of power invovled in an issue

    • B. 

      Identify the key individuals affected by the change.

    • C. 

      Identify supporters and opponents of change.

    • D. 

      All of the above.

  • 26. 
    _______________ leadership that attempts to force through change may lower motivation in the future.
    • A. 

      Democratic

    • B. 

      Autocratic

    • C. 

      Benevolent

  • 27. 
    _____________ research is important in identifying changing trends.
    • A. 

      Technology

    • B. 

      Market

    • C. 

      Social

  • 28. 
    An increasing focus on ____________ may improve competitive advantage
    • A. 

      Quality

    • B. 

      Safety

    • C. 

      Staff vacations

  • 29. 
    In recent time product life cycles are starting to become: ____________.
    • A. 

      Shorter

    • B. 

      Longer

    • C. 

      More advanced

    • D. 

      Outdated

  • 30. 
    Change that is __________________ is desired by management
    • A. 

      Unanticipated

    • B. 

      Abrupt

    • C. 

      Slow

    • D. 

      Anticipated

  • 31. 
    Planning in a broad sense is better than a __________________ plan
    • A. 

      Long term

    • B. 

      Short term

    • C. 

      Meticulous

  • 32. 
    Giving more power to managers at the________________ level may assist with the change process.
    • A. 

      Top

    • B. 

      Local

    • C. 

      National

    • D. 

      International

  • 33. 
    Change must be realistic, achieveable and ________________
    • A. 

      Popular

    • B. 

      Measurable

    • C. 

      Supported by all employees

    • D. 

      Supported by managers

    • E. 

      All of the above.

  • 34. 
    The first step in John Kotters eight step model is:
    • A. 

      Increase urgency

    • B. 

      Build the guiding team

    • C. 

      Get the vision right

    • D. 

      Don't let up

  • 35. 
    The last step in John Kotters change model is:
    • A. 

      Communicate for buy-in

    • B. 

      Make change stick

    • C. 

      Empower action