1.
There are concepts that help to understand what brands are and why they are worth having.
Correct Answer
C. Three
Explanation
The given answer suggests that the concept of "Three" helps to understand what brands are and why they are worth having. However, without further context or information, it is difficult to provide a more detailed explanation.
2.
Brand values are a combination of functional and commercial values.
Correct Answer
B. False
Explanation
Brand values are not solely a combination of functional and commercial values. Brand values encompass a broader range of attributes that define a brand's identity and reputation. These values can include emotional, social, ethical, and cultural aspects. Functional and commercial values are just one aspect of brand values, but they do not fully encompass the entirety of what brand values represent. Therefore, the given statement is false.
3.
Retail sales account for an average of salon sales revenue according to industry estimates.
Correct Answer
B. 25%
Explanation
According to industry estimates, retail sales account for an average of 25% of salon sales revenue. This means that a significant portion of the salon's revenue comes from the sale of retail products, such as haircare or skincare items. These sales contribute to the overall profitability of the salon and are an important aspect of its business model.
4.
The delivery of good customer service is important to business success and reputation.
Correct Answer
A. True
Explanation
Providing good customer service is crucial for the success and reputation of a business. Satisfied customers are more likely to become repeat customers and recommend the business to others. Good customer service helps in building trust, loyalty, and positive brand image. It also helps in resolving customer issues and complaints effectively, leading to customer satisfaction. Ultimately, delivering good customer service contributes to the overall success and reputation of a business.
5.
A key principle of customer marketing is the ______ rule? This refers to the likelihood that a certain percentage of your business comes from certain percentage of customers.
Correct Answer
C. 80:20
Explanation
The correct answer is 80:20. This principle, also known as the Pareto Principle or the 80/20 rule, suggests that approximately 80% of a company's revenue comes from 20% of its customers. This means that a small number of loyal customers contribute a significant portion of the business's overall success. By understanding and focusing on this key customer segment, companies can optimize their marketing efforts and maximize their profitability.
6.
To help take a consistent approach to pricing there are some steps to follow. (Select three)
Correct Answer(s)
A. Find out what competitors are charging in the local area.
C. Establish what your costs are. Be sure to include any related costs.
D. Define who your target customers are, which may vary according to treatment type.
Explanation
The explanation for the given correct answer is that in order to take a consistent approach to pricing, it is important to consider the pricing strategies of competitors in the local area. This will help determine a competitive price point for the product or service being offered. Additionally, it is crucial to establish the costs involved in producing and delivering the product or service, including any related costs such as marketing or overhead expenses. Finally, defining the target customers is essential as different customer segments may have different price sensitivities and willingness to pay, especially when it comes to different types of treatments.
7.
The two main options for a salon premise are leasing and taking a franchise.
Correct Answer
A. True
Explanation
Leasing and taking a franchise are indeed the two main options for a salon premise. Leasing involves renting a space and setting up the salon independently, while taking a franchise involves operating a salon under an established brand and following their guidelines. Both options have their own advantages and considerations, such as cost, control, and brand recognition. Therefore, the statement that leasing and taking a franchise are the two main options for a salon premise is true.
8.
DPP stands for?
Correct Answer
B. Direct product profitability
Explanation
DPP stands for Direct Product Profitability, which is a measure used to evaluate the profitability of individual products or product lines. This metric takes into account the direct costs associated with producing and delivering a product, such as materials, labor, and shipping expenses, and compares it to the revenue generated by the product. By analyzing the direct product profitability, businesses can identify which products are the most profitable and make informed decisions regarding pricing, production, and marketing strategies.
9.
Price is the only area of the marketing mix to deliver revenue.
Correct Answer
A. True
Explanation
The statement is true because price is the only element of the marketing mix that directly generates revenue for a company. While other elements such as product, promotion, and place contribute to the overall marketing strategy, it is the price that customers pay for the product or service that directly generates revenue for the company. The price determines the profitability and sustainability of the business, as it needs to cover costs and generate profit. Therefore, price is a crucial aspect of the marketing mix in delivering revenue.