A key difference between a manager and an administrative role is the direction and leadership that the salon manager provides for the team.
A. 
True
B. 
False
2.
A is a necessary requirement if you need to approach the bank for finance.
A. 
Good work ethic
B. 
Business plan
C. 
Reputable brand
3.
Over a half of new business fails in the first year often due to lack of a clear, well thought-out plan and cash flow issues.
A. 
True
B. 
False
4.
Professor Macdonald, recognised as a world authority on marketing planning, confirms that business plans are like strategic plans for an individual business unit.
A. 
Ronald
B. 
Taylor
C. 
Malcolm
D. 
Andrew
5.
Managers with direct contact with the customer, have a good chance of understanding the expected levels of service at each ‘touch point’ with the customer.