After taking this brief quiz, you will have a better idea of your level of expertise within Zendesk. There are eight total questions. If you get five or less correct, we encourage you to attend Zendesk 101.
New
Open
Pending
Solved
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Macro
Trigger
View
Automation
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True
False
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There is no difference
A trigger won't run unless an automation has taken place
A trigger is time-based while an automation is event-based
A trigger is event-based while an automation is time-based
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True
False
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Chat
Social Media
Text Message
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The ticket will re-open
A follow-up ticket will be created
The requester will receive an error message
The ticket priority will be set to urgent
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Quiz Review Timeline (Updated): Mar 19, 2023 +
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