The 'eSite Fundamentals - Basic' quiz assesses understanding of tenant account management, including billing, payments, and balance calculations. It's essential for learners in property management and accounting roles, enhancing their ability to manage financial transactions effectively.
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True
False
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An overpayment
A billing error
Payment timing (i.e payment was received before the 1st of the month billing)
All of the above
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Go to Leasing then Recurring Charges, add an end date to the previous rent amount which is the date before the new rental rate is effective
Change the quoted rent amount to reflect the new rent amount in Leasing then Recurring Charges
Change the Stop Billing Date in Leasing then Recurring Charges
Change the amount on their Lease Agreement
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$1050
$950
$800
$1000
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Process refund and forfeit of security/other deposits
Process billing adjustment
Process payment
None of the above
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This has no effect on the total account balance
The total account balance increases
The total account balance decreases
None of the above
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The NSF check decreases the total account balance
The NSF check increases the total account balance
The NSF check has no effect on the total account balance
None of the above
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Prorated rent based on move-out date
Damage/Other move-out related charges
Refund and/or forfeit of security deposit
All of the above
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True
False
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True
False
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Reverse the payment from the Adjustment Batch and re-apply the payment.
Call Accounting for Assistance.
Go to View & Edit of the Cash Batch and reverse all payments.
Go to the Cash Batch, View & Edit and reverse the payment from the incorrect account. Go to Pay & Adjust to re-enter to payment to the correct account.
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Nothing stands out - there's no problem
There may be a possible double billing
The tenant has past due balances
Both B and C
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Payments and Payment Adjustments
Billings and Billing Adjustments
Billings less Payments
None of the above
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Ledger then go to Pay & Adjust
Ledger then go to Billings
Ledger then go to Bulk Pay/Bill
Ledger then go to Cash Batches
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To make sure vacancy loss is only showing for units that are vacant
To make sure that new move-ins or move-outs have been billed for prorates
To make sure tenant's don't have past due amounts
Both A and B
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Review transaction inquiry screen of the tenant in your office
Review the pay & adjust screen for all tenants
Go to Inquiry - Check Number Inquiry and enter check number
Review cash batches from the time the check was submitted
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It combines SHA/HUD and Rent balances into one balance
None - it reflects the true account balance
It doesn't give you a clear picture of who owes what
Both A and C
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A billing for security and/or other deposits
A billing for the first full month of rent
A billing for prorated rent based on move-in date
Both A and B
Both A and C
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Pay & Adjust
Billings
View/Edit & Reverse
Either B or C
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When entering billing adjustments
When entering payments
When reversing payments
Never
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Transaction Inquiry
Tenant File
Recurring Charge Screen
Resident History Report
All of the above
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Pay & Adjust
Billings
View/Edit & Reverse then Pay & Adjust to re-post under correct income code
Either A or C
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True
False
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True
False
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True
False
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Quiz Review Timeline (Updated): Mar 15, 2023 +
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