Office Safety Test: Quiz!

2.

If a parent/guardian is assaultive or out of control, the police and Crisis Services should be called.

True
False

Correct Answer

A. True

Explanation

If a parent or guardian is assaultive or out of control, it is important to call the police and Crisis Services. This is because they are trained to handle such situations and can ensure the safety of everyone involved. By involving the authorities, they can assess the situation, de-escalate the conflict, and provide necessary support or intervention if needed. It is crucial to prioritize the well-being and safety of all individuals involved, and involving the police and Crisis Services is an appropriate course of action in such cases.

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3.

The CATS building and grounds are non-smoking. Clients/staff may not smoke at any time.

True
False

Correct Answer

A. False

Explanation

The explanation for the answer "False" is that the statement mentions that the CATS building and grounds are non-smoking, and clients/staff may not smoke at any time. Therefore, the correct answer is False because it indicates that smoking is not allowed in the CATS building and grounds.

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4.

Staff is allowed to be alone in a building when seeing clients.

True
False

Correct Answer

A. False

Explanation

Staff is not allowed to be alone in a building when seeing clients. This is likely due to safety and security reasons. It is important for staff members to have someone present with them when they are meeting with clients to ensure the well-being of both parties and to prevent any potential incidents or emergencies.

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5.

You should report all injuries to:

The CATS President
Your supervisor
The Quality Improvement Coordinator
All of the above

Correct Answer

A. Your supervisor

Explanation

You should report all injuries to your supervisor because they are responsible for ensuring the safety and well-being of employees. They have the authority to take appropriate action, such as providing medical assistance, documenting the incident, and initiating an investigation if necessary. Reporting injuries to the supervisor helps to ensure that proper procedures are followed and that steps can be taken to prevent similar incidents in the future.

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6.

If you feel threatened by a client, but think the situation will escalate if the client hears you ask for a supervisor, you should call the receptionist and say:

Please bring me the red folder.
Please bring me the blue folder.
Please bring me the black folder.

Correct Answer

A. Please bring me the blue folder.

Explanation

In this situation, the correct answer is "Please bring me the blue folder." This response is the most appropriate because it does not directly address the issue with the client or indicate any concern or threat. By requesting a specific folder, the receptionist can understand the message without alerting the client or escalating the situation further. This allows for a discreet way to communicate the need for assistance without causing any additional tension or conflict.

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7.

If you feel threatened by a client, but think the situation will escalate if the client hears you ask for an ambulance, you should call the receptionist and say:

Please bring me the red folder.
Please bring me the black folder.
Please bring me the blue folder.

Correct Answer

A. Please bring me the red folder.

Explanation

In this situation, the correct answer is to ask the receptionist to bring the red folder. By using this specific phrase, you are signaling to the receptionist that you are in danger without alerting the client. This allows you to discreetly communicate your need for help while minimizing the risk of escalating the situation further.

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8.

If you feel threatened by a client, but think the situation will escalate if the client hears you ask for the police, you should call the receptionist and say:

Please bring me the red folder.
Please bring me the blue folder.
Please bring me the black folder.

Correct Answer

A. Please bring me the black folder.

Explanation

If you feel threatened by a client and believe that the situation will escalate if the client hears you ask for the police, you may want to discreetly alert someone in the office about the situation without alarming the client. Asking for a specific folder, such as the black folder, could be a code or signal to the receptionist that you need assistance or that there is a problem. This way, you can alert someone about the situation without directly mentioning the police, which may provoke the client further.

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9.

When coming into contact with/cleaning bodily fluids, preventing the spread of HIV can be accomplished by:

Using latex gloves when cleaning up bodily fluids
Hand-washing before and after contact with bodily fluids
Sterilizing the affected area with a cleanser
All of the above

Correct Answer

A. All of the above

Explanation

Using latex gloves when cleaning up bodily fluids, hand-washing before and after contact with bodily fluids, and sterilizing the affected area with a cleanser are all effective measures for preventing the spread of HIV when coming into contact with or cleaning bodily fluids. These precautions help to minimize the risk of transmission by creating a barrier between the individual and the fluids, removing any potential contaminants from the hands, and effectively disinfecting the affected area. By combining these practices, the chances of HIV transmission can be significantly reduced.

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10.

Non-physical crisis intervention techniques that should be used in the event of a crisis are:

Appear calm and relaxed
Have continuous eye contact
Raise your voice
Talk with the client and not at him/her
Turn your back
Remain seated as long as the client does
Give commands or make demands

Correct Answer(s)

A. Appear calm and relaxed
A. Talk with the client and not at him/her
A. Remain seated as long as the client does

Office Safety Test: Quiz!

When you have a concern regarding a client or situation you should inform the front desk and the supervisor of your concern prior to your session with that client.

Quiz Preview

If a parent/guardian is assaultive or out of control, the police and Crisis Services should be called.

The CATS building and grounds are non-smoking. Clients/staff may not smoke at any time.

Staff is allowed to be alone in a building when seeing clients.

You should report all injuries to:

If you feel threatened by a client, but think the situation will escalate if the client hears you ask for a supervisor, you should call the receptionist and say:

If you feel threatened by a client, but think the situation will escalate if the client hears you ask for an ambulance, you should call the receptionist and say:

If you feel threatened by a client, but think the situation will escalate if the client hears you ask for the police, you should call the receptionist and say:

When coming into contact with/cleaning bodily fluids, preventing the spread of HIV can be accomplished by:

Non-physical crisis intervention techniques that should be used in the event of a crisis are: