04 Tfs - Jack Key Kia
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What is the best environment to conduct a field call?
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Restaurant
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Office
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Nightclub
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Supermarket
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The '04 TFS - Jack Key Kia' quiz assesses key skills in conducting effective field calls, setting up meetings, and following up with clients. It focuses on creating a non-threatening environment, engaging with clients, and strategically using gifts to enhance relationships.
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- 2.
Why would you want to conduct a field call?
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To prospect
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To earn referrals and appointments
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To stop waiting for business to come to you
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All of these are correct
Correct Answer
A. All of these are correctExplanation
Conducting a field call can serve multiple purposes. It can help in prospecting by allowing you to reach out to potential clients and present your products or services. It can also be a way to earn referrals and appointments by meeting with existing clients and asking them to recommend you to others. Additionally, conducting field calls can be a proactive approach to stop waiting for business to come to you and instead actively seek out new opportunities. Therefore, all of these options are valid reasons for conducting a field call.Rate this question:
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- 3.
You should set up your field call in advance with ______________.
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Your client
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Your supervisor
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Your client's direct Supervisor
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None of these are correct
Correct Answer
A. Your client's direct SupervisorExplanation
To ensure a successful field call, it is important to set it up in advance with the client's direct supervisor. This is because the supervisor is the person who directly oversees the client and has the authority to grant permission for the field call. By coordinating with the supervisor beforehand, you can ensure that all necessary arrangements and approvals are in place, increasing the chances of a smooth and productive field call.Rate this question:
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- 4.
Have fun with your client and their co-workers when you are on a field call.
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True
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False
Correct Answer
A. TrueExplanation
This statement suggests that it is enjoyable to interact with the client and their co-workers while on a field call.Rate this question:
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- 5.
When should you follow up with a telephone call to potential clients from the field call; in order to establish your relationship and earn appointments?
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That same evening
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The next day
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Within 3 days
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The following week
Correct Answer
A. That same eveningExplanation
Following up with a telephone call to potential clients from the field call on the same evening is crucial for establishing a relationship and earning appointments. Contacting them promptly shows professionalism, attentiveness, and a genuine interest in their business. It also ensures that the conversation is fresh in their minds, increasing the likelihood of a positive outcome. Delaying the follow-up may result in missed opportunities or the potential client losing interest or forgetting about the initial interaction. Therefore, contacting potential clients on the same evening is the most effective approach.Rate this question:
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- 6.
Why would you bring gifts?
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To make sure you are non-threatening
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Because you are an Ultimate Image Professional
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To create a party atmosphere
Correct Answer(s)
A. To make sure you are non-threatening
A. Because you are an Ultimate Image Professional
A. To create a party atmosphereExplanation
Bringing gifts can help to make sure you are non-threatening because it shows that you come in peace and have good intentions. It can also demonstrate that you are an Ultimate Image Professional, someone who values professionalism and wants to make a good impression. Additionally, bringing gifts can create a party atmosphere by adding excitement and joy to the occasion.Rate this question:
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- 7.
Give your client many gifts and ask him/her to distribute them to co-workers along with your business card.
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True
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False
Correct Answer
A. FalseExplanation
This statement suggests that giving gifts to a client and asking them to distribute them to their co-workers along with your business card is not a true or effective strategy. It is important for a business to establish direct communication and relationships with potential clients, rather than relying on indirect methods through intermediaries. Therefore, the answer is false.Rate this question:
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- 8.
How should you conduct yourself during a field call?
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With maximum enthusiasm
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With a smile on your face
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Expecting a positive response
Correct Answer(s)
A. With maximum enthusiasm
A. With a smile on your face
A. Expecting a positive responseExplanation
During a field call, it is important to conduct yourself with maximum enthusiasm, a smile on your face, and expecting a positive response. This approach helps to create a positive and friendly atmosphere, making it easier to establish rapport with the person you are meeting. It also shows your genuine interest and enthusiasm in the interaction, which can help to build trust and make a good impression. Additionally, expecting a positive response can help to maintain a positive mindset and increase the chances of a successful outcome during the field call.Rate this question:
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- 9.
While gathering potential client information be sure to use the dialog of the Response Module, using the Client Perspective Prompt to jog your memory.
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True
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False
Correct Answer
A. TrueExplanation
The statement is true because when gathering potential client information, it is important to use the dialog of the Response Module and the Client Perspective Prompt to jog your memory. This helps in ensuring that all relevant information is gathered and nothing important is missed during the interaction with the client.Rate this question:
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- 10.
Limit your appointments to _________per day, pre-arranged with your service department.
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3
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7
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1
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5
Correct Answer
A. 3Explanation
The correct answer is 3 because it suggests that appointments should be limited to 3 per day. This ensures that the service department can effectively manage and allocate their resources to accommodate the appointments. Limiting the number of appointments also helps in maintaining efficiency and quality of service provided to customers.Rate this question:
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Quiz Review Timeline (Updated): Mar 17, 2023 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
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Mar 17, 2023Quiz Edited by
ProProfs Editorial Team -
Dec 20, 2013Quiz Created by
Dhalseth
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