04 Tfs - Jack Key Kia - Quiz, Flashcards & Trivia

1. What is the best environment to conduct a field call?

Restaurant

Office

Nightclub

Supermarket

The best environment to conduct a field call is an office. This is because an office provides a professional and quiet setting where both parties can focus and communicate effectively. It also offers privacy and minimal distractions, ensuring that the conversation remains confidential and productive. Conducting a field call in a restaurant, nightclub, or supermarket may introduce noise, interruptions, and lack of privacy, which can hinder the purpose and effectiveness of the call.

Explanation

The best environment to conduct a field call is an office. This is because an office provides a professional and quiet setting where both parties can focus and communicate effectively. It also offers privacy and minimal distractions, ensuring that the conversation remains confidential and productive. Conducting a field call in a restaurant, nightclub, or supermarket may introduce noise, interruptions, and lack of privacy, which can hinder the purpose and effectiveness of the call.

2. Why would you want to conduct a field call?

To prospect

To earn referrals and appointments

To stop waiting for business to come to you

All of these are correct

Conducting a field call can serve multiple purposes. It can help in prospecting by allowing you to reach out to potential clients and present your products or services. It can also be a way to earn referrals and appointments by meeting with existing clients and asking them to recommend you to others. Additionally, conducting field calls can be a proactive approach to stop waiting for business to come to you and instead actively seek out new opportunities. Therefore, all of these options are valid reasons for conducting a field call.

Explanation

Conducting a field call can serve multiple purposes. It can help in prospecting by allowing you to reach out to potential clients and present your products or services. It can also be a way to earn referrals and appointments by meeting with existing clients and asking them to recommend you to others. Additionally, conducting field calls can be a proactive approach to stop waiting for business to come to you and instead actively seek out new opportunities. Therefore, all of these options are valid reasons for conducting a field call.

3. You should set up your field call in advance with ______________.

Your client

Your supervisor

Your client's direct Supervisor

None of these are correct

To ensure a successful field call, it is important to set it up in advance with the client's direct supervisor. This is because the supervisor is the person who directly oversees the client and has the authority to grant permission for the field call. By coordinating with the supervisor beforehand, you can ensure that all necessary arrangements and approvals are in place, increasing the chances of a smooth and productive field call.

Explanation

To ensure a successful field call, it is important to set it up in advance with the client's direct supervisor. This is because the supervisor is the person who directly oversees the client and has the authority to grant permission for the field call. By coordinating with the supervisor beforehand, you can ensure that all necessary arrangements and approvals are in place, increasing the chances of a smooth and productive field call.

4. Have fun with your client and their co-workers when you are on a field call.

True

False

This statement suggests that it is enjoyable to interact with the client and their co-workers while on a field call.

Explanation

This statement suggests that it is enjoyable to interact with the client and their co-workers while on a field call.

5. While gathering potential client information be sure to use the dialog of the Response Module, using the Client Perspective Prompt to jog your memory.

True

False

The statement is true because when gathering potential client information, it is important to use the dialog of the Response Module and the Client Perspective Prompt to jog your memory. This helps in ensuring that all relevant information is gathered and nothing important is missed during the interaction with the client.

Explanation

The statement is true because when gathering potential client information, it is important to use the dialog of the Response Module and the Client Perspective Prompt to jog your memory. This helps in ensuring that all relevant information is gathered and nothing important is missed during the interaction with the client.

6. Limit your appointments to _________per day, pre-arranged with your service department.

3

7

1

5

The correct answer is 3 because it suggests that appointments should be limited to 3 per day. This ensures that the service department can effectively manage and allocate their resources to accommodate the appointments. Limiting the number of appointments also helps in maintaining efficiency and quality of service provided to customers.

Explanation

The correct answer is 3 because it suggests that appointments should be limited to 3 per day. This ensures that the service department can effectively manage and allocate their resources to accommodate the appointments. Limiting the number of appointments also helps in maintaining efficiency and quality of service provided to customers.

7. Why would you bring gifts?

To make sure you are non-threatening

Because you are an Ultimate Image Professional

To create a party atmosphere

Bringing gifts can help to make sure you are non-threatening because it shows that you come in peace and have good intentions. It can also demonstrate that you are an Ultimate Image Professional, someone who values professionalism and wants to make a good impression. Additionally, bringing gifts can create a party atmosphere by adding excitement and joy to the occasion.

Explanation

Bringing gifts can help to make sure you are non-threatening because it shows that you come in peace and have good intentions. It can also demonstrate that you are an Ultimate Image Professional, someone who values professionalism and wants to make a good impression. Additionally, bringing gifts can create a party atmosphere by adding excitement and joy to the occasion.

Submit

8. When should you follow up with a telephone call to potential clients from the field call; in order to establish your relationship and earn appointments?

That same evening

The next day

Within 3 days

The following week

Following up with a telephone call to potential clients from the field call on the same evening is crucial for establishing a relationship and earning appointments. Contacting them promptly shows professionalism, attentiveness, and a genuine interest in their business. It also ensures that the conversation is fresh in their minds, increasing the likelihood of a positive outcome. Delaying the follow-up may result in missed opportunities or the potential client losing interest or forgetting about the initial interaction. Therefore, contacting potential clients on the same evening is the most effective approach.

Explanation

Following up with a telephone call to potential clients from the field call on the same evening is crucial for establishing a relationship and earning appointments. Contacting them promptly shows professionalism, attentiveness, and a genuine interest in their business. It also ensures that the conversation is fresh in their minds, increasing the likelihood of a positive outcome. Delaying the follow-up may result in missed opportunities or the potential client losing interest or forgetting about the initial interaction. Therefore, contacting potential clients on the same evening is the most effective approach.

9. How should you conduct yourself during a field call?

With maximum enthusiasm

With a smile on your face

Expecting a positive response

During a field call, it is important to conduct yourself with maximum enthusiasm, a smile on your face, and expecting a positive response. This approach helps to create a positive and friendly atmosphere, making it easier to establish rapport with the person you are meeting. It also shows your genuine interest and enthusiasm in the interaction, which can help to build trust and make a good impression. Additionally, expecting a positive response can help to maintain a positive mindset and increase the chances of a successful outcome during the field call.

Explanation

During a field call, it is important to conduct yourself with maximum enthusiasm, a smile on your face, and expecting a positive response. This approach helps to create a positive and friendly atmosphere, making it easier to establish rapport with the person you are meeting. It also shows your genuine interest and enthusiasm in the interaction, which can help to build trust and make a good impression. Additionally, expecting a positive response can help to maintain a positive mindset and increase the chances of a successful outcome during the field call.

Submit

10. Give your client many gifts and ask him/her to distribute them to co-workers along with your business card.

True

False

This statement suggests that giving gifts to a client and asking them to distribute them to their co-workers along with your business card is not a true or effective strategy. It is important for a business to establish direct communication and relationships with potential clients, rather than relying on indirect methods through intermediaries. Therefore, the answer is false.

Explanation

This statement suggests that giving gifts to a client and asking them to distribute them to their co-workers along with your business card is not a true or effective strategy. It is important for a business to establish direct communication and relationships with potential clients, rather than relying on indirect methods through intermediaries. Therefore, the answer is false.