Interviewing Human Services Final!!!
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What is the importance of empathetic listening?
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It involves making every effort to understand others from there point of view
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It involves showing empathy
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Communicating an understanding of how that person feels in a situation, not how you would feel in that situation
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A & C
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This 'Interviewing Human Services final!' quiz assesses key skills in empathetic listening, understanding client communication, and effective questioning techniques. It's designed to enhance the practical interviewing capabilities crucial for professionals in human services.
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- 2.
When expressing empathetic understanding you are NOT?
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Reflecting content
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Reflecting understanding
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Reflecting feelings
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Summarizing
Correct Answer
A. Reflecting understandingExplanation
When expressing empathetic understanding, reflecting understanding is an essential component. It involves actively listening and comprehending the other person's perspective or situation. Reflecting understanding allows you to acknowledge and validate their thoughts and emotions, which helps to build trust and rapport. Therefore, the correct answer is NOT reflecting understanding, as it contradicts the fundamental principle of expressing empathetic understanding.Rate this question:
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- 3.
Closed-ended questions begin with who, what, when, where, why, how and tell me more
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True
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False
Correct Answer
A. FalseExplanation
Closed-ended questions do not begin with "tell me more." They are questions that can be answered with a simple "yes" or "no" or with a specific piece of information. The given statement is incorrect as it includes "tell me more" as a closed-ended question starter, which is not true.Rate this question:
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- 4.
Open-ended questions can't be answered with a yes/no?
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True
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False
Correct Answer
A. TrueExplanation
Open-ended questions cannot be answered with a simple yes or no because they require a more detailed and thoughtful response. These types of questions encourage individuals to provide their own opinions, ideas, or explanations, promoting a deeper level of engagement and discussion. By contrast, closed-ended questions, such as those that can be answered with a yes or no, limit the response options and often result in less meaningful or insightful conversations. Therefore, the statement that open-ended questions cannot be answered with a yes or no is true.Rate this question:
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- 5.
Should you ask multiple questions to a client?
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Yes
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No
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I don't know
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If they are capable of answering them
Correct Answer
A. NoExplanation
Asking multiple questions to a client may overwhelm them and make it difficult for them to provide clear and concise answers. It is important to keep the communication simple and focused to ensure that the client understands the questions and can provide accurate information. By asking fewer questions, the client can better concentrate on each question and provide more meaningful responses.Rate this question:
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- 6.
Using questions to invite clients to thoroughly explain their thoughts with more specific details is what?
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Open-ended questions
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Focusing on strengths of the client
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Seeking clarification
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Closed-ended questions
Correct Answer
A. Seeking clarificationExplanation
Seeking clarification refers to the act of asking questions to further understand and clarify the client's thoughts or statements. It involves probing deeper into their responses to gain more specific details or to clear any confusion. This approach helps the client to provide a more comprehensive explanation, leading to a better understanding of their perspective or situation.Rate this question:
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- 7.
This is appropriate and respectful to allow someone to complete their thought, it is golden and may seem awkward to beginning practitioners.
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Asking questions
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Allowing Silence
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Seeking clarification
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All of the above
Correct Answer
A. Allowing SilenceExplanation
Allowing silence is appropriate and respectful because it gives the other person the opportunity to gather their thoughts and express themselves fully. It shows that you value their input and are willing to give them the necessary time and space to articulate their ideas. This practice may seem awkward to beginners, but it is considered a valuable communication skill in professional settings. By allowing silence, you create a supportive and inclusive environment that encourages open and thoughtful dialogue.Rate this question:
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- 8.
A person who is empowered know that they have knowledge, skills, competencies, and resources to make decisions, solve problems and achieve goals is known as?
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Asking questions
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Connecting empowerment
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Connecting strengths
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Connecting strengths and empowerment
Correct Answer
A. Connecting strengths and empowermentExplanation
The answer "Connecting strengths and empowerment" suggests that a person who is empowered recognizes their own abilities and resources, and uses them to make decisions, solve problems, and achieve goals. This implies that empowerment is closely linked to identifying and utilizing one's strengths and capabilities.Rate this question:
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- 9.
How do you demonstrate respect?
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Express understanding
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Show interest in clients thoughts, feelings, wants, needs and goals
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Ask about strengths and resources
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All of the above
Correct Answer
A. All of the aboveExplanation
The correct answer is "All of the above" because demonstrating respect involves expressing understanding, showing interest in the client's thoughts and feelings, and asking about their strengths and resources. By doing all of these actions, one can show respect towards the client and create a supportive and empathetic environment.Rate this question:
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- 10.
What happens in the precontemplation stage?
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Advanced reflecting
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Problem Identification
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Blame others
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Avoid dealing with the problem
Correct Answer
A. Blame othersExplanation
In the precontemplation stage, individuals tend to blame others for their problems rather than taking responsibility for them. They may deny or minimize the existence of the problem and avoid dealing with it. This stage is characterized by a lack of awareness or motivation to change. Blaming others allows individuals to avoid facing the reality of their situation and the need for personal change.Rate this question:
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- 11.
What happens in the contemplation stage?
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Prepares to set goals
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Express understanding
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Express empathy
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Nothing important
Correct Answer
A. Express empathyExplanation
In the contemplation stage, individuals are not yet ready to take action but are considering making a change. During this stage, expressing empathy is important as it helps to build trust and rapport with the individual. By showing understanding and empathy, it creates a safe space for the individual to explore their thoughts and feelings about the change they are contemplating. This can help them feel supported and more open to considering the possibility of making a change in the future.Rate this question:
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- 12.
What happens in the preparation stage?
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Supporting self-efficacy
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Prepare to set goals
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Partializing
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Problem identification
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All of the above
Correct Answer
A. All of the aboveExplanation
In the preparation stage, all of the mentioned activities occur. Supporting self-efficacy involves building confidence and belief in one's ability to achieve goals. Preparing to set goals involves planning and organizing the steps needed to achieve those goals. Partializing refers to breaking down larger goals into smaller, more manageable tasks. Problem identification involves recognizing and understanding the obstacles or challenges that may arise during goal attainment. Therefore, all of these activities are part of the preparation stage.Rate this question:
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- 13.
Discounting is?
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A form of cognitive distortion used to avoid dealing with the problem
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Aware there is a problem
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Blaming others
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None of the above
Correct Answer
A. A form of cognitive distortion used to avoid dealing with the problemExplanation
Discounting is a form of cognitive distortion used to avoid dealing with the problem. This means that when someone engages in discounting, they downplay or minimize the significance of the problem at hand, often by rationalizing or making excuses for it. By discounting the problem, individuals may avoid taking responsibility or facing the necessary actions to address the issue effectively.Rate this question:
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- 14.
How many levels of discounting are there?
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1
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2
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3
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4
Correct Answer
A. 4Explanation
There are four levels of discounting available.Rate this question:
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- 15.
What are factors that influence motivation to change?
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Strengths, capacity, resources
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Level of stress and demands
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Hope
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All of the above
Correct Answer
A. All of the aboveExplanation
The factors that influence motivation to change include strengths, capacity, resources, level of stress and demands, as well as hope. These factors can contribute to an individual's willingness and ability to make changes in their life. Strengths, capacity, and resources refer to the personal qualities and external support that a person has, which can help them in their journey towards change. The level of stress and demands in a person's life can either motivate or hinder their motivation to change. Lastly, hope plays a crucial role as it provides optimism and belief in the possibility of change.Rate this question:
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- 16.
MAPS is...
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Measurable, Attainable, Positive, Specific
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Measurable, Attainable, Positive, Special
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Measurable, Attainable, Party, Specific
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Mighty, Attainable, Positive, Specific
Correct Answer
A. Measurable, Attainable, Positive, SpecificExplanation
The correct answer is "Measurable, Attainable, Positive, Specific." This acronym, MAPS, is commonly used in goal-setting and planning to ensure that goals are well-defined and achievable. "Measurable" means that the goal can be measured or quantified in some way, allowing progress to be tracked. "Attainable" means that the goal is realistic and within reach. "Positive" refers to the goal being framed in a positive way, focusing on what is desired rather than what is to be avoided. "Specific" means that the goal is clear and specific, leaving no room for ambiguity.Rate this question:
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- 17.
GAS is....
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Something you put in a car to make it go
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Goal Attaining Scale
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A way to chart progress with clients, and provides more options for success
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B & C
Correct Answer
A. B & CExplanation
The answer is B & C because GAS stands for Goal Attaining Scale, which is a way to chart progress with clients and provides more options for success. It is not something you put in a car to make it go.Rate this question:
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- 18.
Identifying verbal and non-verbal behaviour for the client that they may not be aware of
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Preparation
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Seeking clarification
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Giving feedback
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Precontemplation
Correct Answer
A. Giving feedbackExplanation
Giving feedback involves providing clients with information about their verbal and non-verbal behaviors that they may not be aware of. This helps clients gain insight into their actions and how they may be perceived by others. By giving feedback, therapists can help clients understand the impact of their behavior and make necessary changes. It is an important step in the therapeutic process as it promotes self-awareness and personal growth.Rate this question:
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- 19.
What is/are a guideline(s) of self disclosure
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Enhancing or preserving the relationship
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Needing to ensure that their personal needs do not take precedence over those of the client
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Disclosing must always be for the benefit of the client designed to keep focus on the client
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Must be cautious about crossing professional boundaries
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All of the above
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A & C
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B & D
Correct Answer
A. All of the aboveExplanation
Self-disclosure is the act of revealing personal information to others. The guidelines for self-disclosure include enhancing or preserving the relationship, ensuring that personal needs do not take precedence over the client's needs, disclosing for the benefit of the client to keep the focus on them, and being cautious about crossing professional boundaries. Therefore, the correct answer is "All of the above" as all the mentioned guidelines are important in self-disclosure.Rate this question:
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- 20.
Evaluations should not be an ongoing process
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True
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False
Correct Answer
A. FalseExplanation
Evaluations should be an ongoing process as they help in assessing progress, identifying areas for improvement, and providing feedback to individuals or organizations. Ongoing evaluations allow for timely adjustments and continuous improvement, leading to better outcomes. Therefore, the statement "Evaluations should not be an ongoing process" is incorrect.Rate this question:
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Current Version
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Mar 14, 2023Quiz Edited by
ProProfs Editorial Team -
Apr 04, 2014Quiz Created by
Jhillis87
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