Interviewing Human Services Final!!!

20 Questions | Total Attempts: 53

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Interviewing Human Services Final!!!

All questions are from the slides.


Questions and Answers
  • 1. 
    What is the importance of empathetic listening?
    • A. 

      It involves making every effort to understand others from there point of view

    • B. 

      It involves showing empathy

    • C. 

      Communicating an understanding of how that person feels in a situation, not how you would feel in that situation

    • D. 

      A & C

  • 2. 
    When expressing empathetic understanding you are NOT?
    • A. 

      Reflecting content

    • B. 

      Reflecting understanding

    • C. 

      Reflecting feelings

    • D. 

      Summarizing

  • 3. 
    Closed-ended questions begin with who, what, when, where, why, how and tell me more
    • A. 

      True

    • B. 

      False

  • 4. 
    Open-ended questions can't be answered with a yes/no?
    • A. 

      True

    • B. 

      False

  • 5. 
    Should you ask multiple questions to a client?
    • A. 

      Yes

    • B. 

      No

    • C. 

      I don't know

    • D. 

      If they are capable of answering them

  • 6. 
    Using questions to invite clients to thoroughly explain their thoughts with more specific details is what?
    • A. 

      Open-ended questions

    • B. 

      Focusing on strengths of the client

    • C. 

      Seeking clarification

    • D. 

      Closed-ended questions

  • 7. 
    This is appropriate and respectful to allow someone to complete their thought, it is golden and may seem awkward to beginning practitioners.
    • A. 

      Asking questions

    • B. 

      Allowing Silence

    • C. 

      Seeking clarification

    • D. 

      All of the above

  • 8. 
    A person who is empowered know that they have knowledge, skills, competencies, and resources to make decisions, solve problems and achieve goals is known as?
    • A. 

      Asking questions

    • B. 

      Connecting empowerment

    • C. 

      Connecting strengths

    • D. 

      Connecting strengths and empowerment

  • 9. 
    How do you demonstrate respect?
    • A. 

      Express understanding

    • B. 

      Show interest in clients thoughts, feelings, wants, needs and goals

    • C. 

      Ask about strengths and resources

    • D. 

      All of the above

  • 10. 
    What happens in the precontemplation stage?
    • A. 

      Advanced reflecting

    • B. 

      Problem Identification

    • C. 

      Blame others

    • D. 

      Avoid dealing with the problem

  • 11. 
    What happens in the contemplation stage?
    • A. 

      Prepares to set goals

    • B. 

      Express understanding

    • C. 

      Express empathy

    • D. 

      Nothing important

  • 12. 
    What happens in the preparation stage?
    • A. 

      Supporting self-efficacy

    • B. 

      Prepare to set goals

    • C. 

      Partializing

    • D. 

      Problem identification

    • E. 

      All of the above

  • 13. 
    Discounting is?
    • A. 

      A form of cognitive distortion used to avoid dealing with the problem

    • B. 

      Aware there is a problem

    • C. 

      Blaming others

    • D. 

      None of the above

  • 14. 
    How many levels of discounting are there?
    • A. 

      1

    • B. 

      2

    • C. 

      3

    • D. 

      4

  • 15. 
    What are factors that influence motivation to change?
    • A. 

      Strengths, capacity, resources

    • B. 

      Level of stress and demands

    • C. 

      Hope

    • D. 

      All of the above

  • 16. 
    MAPS is...
    • A. 

      Measurable, Attainable, Positive, Specific

    • B. 

      Measurable, Attainable, Positive, Special

    • C. 

      Measurable, Attainable, Party, Specific

    • D. 

      Mighty, Attainable, Positive, Specific

  • 17. 
    GAS is....
    • A. 

      Something you put in a car to make it go

    • B. 

      Goal Attaining Scale

    • C. 

      A way to chart progress with clients, and provides more options for success

    • D. 

      B & C

  • 18. 
    Identifying verbal and non-verbal behaviour for the client that they may not be aware of
    • A. 

      Preparation

    • B. 

      Seeking clarification

    • C. 

      Giving feedback

    • D. 

      Precontemplation

  • 19. 
    What is/are a guideline(s) of self disclosure
    • A. 

      Enhancing or preserving the relationship

    • B. 

      Needing to ensure that their personal needs do not take precedence over those of the client

    • C. 

      Disclosing must always be for the benefit of the client designed to keep focus on the client

    • D. 

      Must be cautious about crossing professional boundaries

    • E. 

      All of the above

    • F. 

      A & C

    • G. 

      B & D

  • 20. 
    Evaluations should not be an ongoing process
    • A. 

      True

    • B. 

      False