Interviewing Human Services Final!!!
All questions are from the slides.
- 1.What is the importance of empathetic listening?
- A.
It involves making every effort to understand others from there point of view
- B.
It involves showing empathy
- C.
Communicating an understanding of how that person feels in a situation, not how you would feel in that situation
- D.
A & C
- 2.When expressing empathetic understanding you are NOT?
- A.
Reflecting content
- B.
Reflecting understanding
- C.
Reflecting feelings
- D.
Summarizing
- 3.Closed-ended questions begin with who, what, when, where, why, how and tell me more
- A.
True
- B.
False
- 4.Open-ended questions can't be answered with a yes/no?
- A.
True
- B.
False
- 5.Should you ask multiple questions to a client?
- A.
Yes
- B.
No
- C.
I don't know
- D.
If they are capable of answering them
- 6.Using questions to invite clients to thoroughly explain their thoughts with more specific details is what?
- A.
Open-ended questions
- B.
Focusing on strengths of the client
- C.
Seeking clarification
- D.
Closed-ended questions
- 7.This is appropriate and respectful to allow someone to complete their thought, it is golden and may seem awkward to beginning practitioners.
- A.
Asking questions
- B.
Allowing Silence
- C.
Seeking clarification
- D.
All of the above
- 8.A person who is empowered know that they have knowledge, skills, competencies, and resources to make decisions, solve problems and achieve goals is known as?
- A.
Asking questions
- B.
Connecting empowerment
- C.
Connecting strengths
- D.
Connecting strengths and empowerment
- 9.How do you demonstrate respect?
- A.
Express understanding
- B.
Show interest in clients thoughts, feelings, wants, needs and goals
- C.
Ask about strengths and resources
- D.
All of the above
- 10.What happens in the precontemplation stage?
- A.
Advanced reflecting
- B.
Problem Identification
- C.
Blame others
- D.
Avoid dealing with the problem
- 11.What happens in the contemplation stage?
- A.
Prepares to set goals
- B.
Express understanding
- C.
Express empathy
- D.
Nothing important
- 12.What happens in the preparation stage?
- A.
Supporting self-efficacy
- B.
Prepare to set goals
- C.
Partializing
- D.
Problem identification
- E.
All of the above
- 13.Discounting is?
- A.
A form of cognitive distortion used to avoid dealing with the problem
- B.
Aware there is a problem
- C.
Blaming others
- D.
None of the above
- 14.How many levels of discounting are there?
- A.
1
- B.
2
- C.
3
- D.
4
- 15.What are factors that influence motivation to change?
- A.
Strengths, capacity, resources
- B.
Level of stress and demands
- C.
Hope
- D.
All of the above
- 16.MAPS is...
- A.
Measurable, Attainable, Positive, Specific
- B.
Measurable, Attainable, Positive, Special
- C.
Measurable, Attainable, Party, Specific
- D.
Mighty, Attainable, Positive, Specific
- 17.GAS is....
- A.
Something you put in a car to make it go
- B.
Goal Attaining Scale
- C.
A way to chart progress with clients, and provides more options for success
- D.
B & C
- 18.Identifying verbal and non-verbal behaviour for the client that they may not be aware of
- A.
Preparation
- B.
Seeking clarification
- C.
Giving feedback
- D.
Precontemplation
- 19.What is/are a guideline(s) of self disclosure
- A.
Enhancing or preserving the relationship
- B.
Needing to ensure that their personal needs do not take precedence over those of the client
- C.
Disclosing must always be for the benefit of the client designed to keep focus on the client
- D.
Must be cautious about crossing professional boundaries
- E.
All of the above
- F.
A & C
- G.
B & D
- 20.Evaluations should not be an ongoing process
- A.
True
- B.
False
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