Interviewing Human Services Final!!!

20 Questions | By Jhillis87 | Updated: Mar 14, 2022 | Attempts: 139

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Interviewing Human Services Final!!! - Quiz

All questions are from the slides.

Questions and Answers

1.

What is the importance of empathetic listening?
- A.
  
  It involves making every effort to understand others from there point of view
- B.
  
  It involves showing empathy
- C.
  
  Communicating an understanding of how that person feels in a situation, not how you would feel in that situation
- D.
  
  A & C
2.

When expressing empathetic understanding you are NOT?
- A.
  
  Reflecting content
- B.
  
  Reflecting understanding
- C.
  
  Reflecting feelings
- D.
  
  Summarizing
3.

Closed-ended questions begin with who, what, when, where, why, how and tell me more
- A.
  
  True
- B.
  
  False
4.

Open-ended questions can't be answered with a yes/no?
- A.
  
  True
- B.
  
  False
5.

Should you ask multiple questions to a client?
- A.
  
  Yes
- B.
  
  No
- C.
  
  I don't know
- D.
  
  If they are capable of answering them
6.

Using questions to invite clients to thoroughly explain their thoughts with more specific details is what?
- A.
  
  Open-ended questions
- B.
  
  Focusing on strengths of the client
- C.
  
  Seeking clarification
- D.
  
  Closed-ended questions
7.

This is appropriate and respectful to allow someone to complete their thought, it is golden and may seem awkward to beginning practitioners.
- A.
  
  Asking questions
- B.
  
  Allowing Silence
- C.
  
  Seeking clarification
- D.
  
  All of the above
8.

A person who is empowered know that they have knowledge, skills, competencies, and resources to make decisions, solve problems and achieve goals is known as?
- A.
  
  Asking questions
- B.
  
  Connecting empowerment
- C.
  
  Connecting strengths
- D.
  
  Connecting strengths and empowerment
9.

How do you demonstrate respect?
- A.
  
  Express understanding
- B.
  
  Show interest in clients thoughts, feelings, wants, needs and goals
- C.
  
  Ask about strengths and resources
- D.
  
  All of the above
10.

What happens in the precontemplation stage?
- A.
  
  Advanced reflecting
- B.
  
  Problem Identification
- C.
  
  Blame others
- D.
  
  Avoid dealing with the problem
11.

What happens in the contemplation stage?
- A.
  
  Prepares to set goals
- B.
  
  Express understanding
- C.
  
  Express empathy
- D.
  
  Nothing important
12.

What happens in the preparation stage?
- A.
  
  Supporting self-efficacy
- B.
  
  Prepare to set goals
- C.
  
  Partializing
- D.
  
  Problem identification
- E.
  
  All of the above
13.

Discounting is?
- A.
  
  A form of cognitive distortion used to avoid dealing with the problem
- B.
  
  Aware there is a problem
- C.
  
  Blaming others
- D.
  
  None of the above
14.

How many levels of discounting are there?
- A.
  
  1
- B.
  
  2
- C.
  
  3
- D.
  
  4
15.

What are factors that influence motivation to change?
- A.
  
  Strengths, capacity, resources
- B.
  
  Level of stress and demands
- C.
  
  Hope
- D.
  
  All of the above
16.

MAPS is...
- A.
  
  Measurable, Attainable, Positive, Specific
- B.
  
  Measurable, Attainable, Positive, Special
- C.
  
  Measurable, Attainable, Party, Specific
- D.
  
  Mighty, Attainable, Positive, Specific
17.

GAS is....
- A.
  
  Something you put in a car to make it go
- B.
  
  Goal Attaining Scale
- C.
  
  A way to chart progress with clients, and provides more options for success
- D.
  
  B & C
18.

Identifying verbal and non-verbal behaviour for the client that they may not be aware of
- A.
  
  Preparation
- B.
  
  Seeking clarification
- C.
  
  Giving feedback
- D.
  
  Precontemplation
19.

What is/are a guideline(s) of self disclosure
- A.
  
  Enhancing or preserving the relationship
- B.
  
  Needing to ensure that their personal needs do not take precedence over those of the client
- C.
  
  Disclosing must always be for the benefit of the client designed to keep focus on the client
- D.
  
  Must be cautious about crossing professional boundaries
- E.
  
  All of the above
- F.
  
  A & C
- G.
  
  B & D
20.

Evaluations should not be an ongoing process
- A.
  
  True
- B.
  
  False