Communication In A Face-to-face Dialogue

18 Questions | Total Attempts: 94

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Communication Quizzes & Trivia

Questions and Answers
  • 1. 
    Which is not a stage of problem solving?
    • A. 

      Description of the problem(s) and data collection

    • B. 

      Exploration of the client’s feelings

    • C. 

      Problem assessment

    • D. 

      Intervention

  • 2. 
    Is an overarching model which guides theory, research, and professional practice in a field.
    • A. 

      The strengths perspective

    • B. 

      The medical model

    • C. 

      A prototype

    • D. 

      A paradigm

  • 3. 
    The strengths perspective of practice:
    • A. 

      Emphasizes uncovering the underlying causes of problems.

    • B. 

      Regularly uses categories of psychological dysfunction in the helping process.

    • C. 

      Focuses on discovering how clients have managed to survive in their circumstances.

    • D. 

      Relies mainly on scientific expertise to solve client problems.

  • 4. 
    Which is not an assumption of the strengths perspective?
    • A. 

      Clients should have the last word on what they need in their lives.

    • B. 

      Discovering client strengths requires a process of cooperative exploration between client and practitioner.

    • C. 

      Client motivation is fostered through a process of consistent and thorough examination of client problems throughout the helping relationship.

    • D. 

      Focusing on client strengths blocks the tendency for practitioners to blame clients for their difficulties.

  • 5. 
    The “miracle question” is used mainly to:
    • A. 

      Develop well formed goals

    • B. 

      Uncover exceptions

    • C. 

      Help the client to cope with overwhelming circumstances

    • D. 

      Measure client progress

  • 6. 
    When a client can identify a day in the past when the problem was not as severe, this day is called in solution-focused terms.
    • A. 

      An exception

    • B. 

      A miracle day

    • C. 

      A coping success

    • D. 

      Pre-session change

  • 7. 
    Which is not a stage in solution building?
    • A. 

      Assessment of client problems

    • B. 

      Description of client problems

    • C. 

      Developing well-formed goals

    • D. 

      Exploring for exceptions

  • 8. 
    Solution-building relies on clients’ frames of reference for definitions of each of the following except which one?
    • A. 

      What clients would like different in their lives

    • B. 

      What will be different in clients’ lives when their problems are solved

    • C. 

      Clients’ inner and outer resources

    • D. 

      The stages of solution building

  • 9. 
    “Suppose that things were to get better between you and your parents, what would be different?” This is an example of:
    • A. 

      An expert questions

    • B. 

      An open question

    • C. 

      A process question

    • D. 

      A diagnostic question

  • 10. 
    In , the practitioner states back to the client his or her thoughts, actions, and feelings.
    • A. 

      Summarizing

    • B. 

      Complimenting

    • C. 

      Self-disclosing

    • D. 

      Empathizing

  • 11. 
    According to Carl Rogers, which skill blocks the practitioner’s tendency to evaluate when trying to listen to a client?
    • A. 

      Summarizing

    • B. 

      Complimenting

    • C. 

      Self-disclosing

    • D. 

      Amplification

  • 12. 
    Refers to the process of putting new understandings in place between two persons in a face-to-face dialogue.
    • A. 

      Microanalysis

    • B. 

      Grounding

    • C. 

      Self-disclosing

    • D. 

      Amplification

  • 13. 
    When interviewers notice and make favorable mention of personal qualities which clients demonstrate and which could be useful to them in building solutions to problems, this action on the part of interviewers is called .
    • A. 

      Self-disclosing

    • B. 

      Complimenting

    • C. 

      Affirming client perceptions

    • D. 

      Amplifying solution talk

  • 14. 
    When an interviewer observes: “You seem to be a mother who cares very much for her children,” this is an example of:
    • A. 

      A direct compliment.

    • B. 

      A indirect compliment.

    • C. 

      A reality-based compliment.

    • D. 

      A general compliment.

  • 15. 
    In the beginning, when you first start to listen to a new client, it is important to listen first for :
    • A. 

      Who and what are important to the client

    • B. 

      Client goals

    • C. 

      Random exceptions

    • D. 

      Solution talk

  • 16. 
    Research comparing solution-focused therapy to cognitive behavioral therapy regarding positive and negative talk found that:
    • A. 

      Solution focused therapists did not use negative talk.

    • B. 

      Cognitive behavioral therapists did not use negative talk.

    • C. 

      Regardless of type of therapist, when the therapist used positive talk, the client was more likely to say something positive.

    • D. 

      Cognitive behavioral therapists used more positive talk than solution focused therapists.

  • 17. 
    Which is not one of the three main steps of grounding?
    • A. 

      A speaker presents some new information.

    • B. 

      An addressee indicates or displays that he or she understood the new information (or not).

    • C. 

      The addressee repairs any misunderstanding.

    • D. 

      The speaker acknowledges that the addressee understood correctly (or not).

  • 18. 
    According to communication researchers, which is the strongest and most explicit way of demonstrating understanding of what another person has communicated in a face-to-face dialogue?
    • A. 

      Saying “uh huh” or “right”

    • B. 

      Direct eye-contact and nodding in combination

    • C. 

      A paraphrase or verbatim repetition of what the first person said.

    • D. 

      Facial expressions of agreement.

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