Explore key concepts in social work through this quiz on communication in face-to-face dialogue. Assess understanding of problem-solving stages, the strengths perspective, and solution-focused techniques, enhancing skills crucial for effective client interactions.
Microanalysis
Grounding
Self-disclosing
Amplification
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Solution focused therapists did not use negative talk.
Cognitive behavioral therapists did not use negative talk.
Regardless of type of therapist, when the therapist used positive talk, the client was more likely to say something positive.
Cognitive behavioral therapists used more positive talk than solution focused therapists.
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Summarizing
Complimenting
Self-disclosing
Empathizing
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Self-disclosing
Complimenting
Affirming client perceptions
Amplifying solution talk
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Develop well formed goals
Uncover exceptions
Help the client to cope with overwhelming circumstances
Measure client progress
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An expert questions
An open question
A process question
A diagnostic question
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The strengths perspective
The medical model
A prototype
A paradigm
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Emphasizes uncovering the underlying causes of problems.
Regularly uses categories of psychological dysfunction in the helping process.
Focuses on discovering how clients have managed to survive in their circumstances.
Relies mainly on scientific expertise to solve client problems.
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Who and what are important to the client
Client goals
Random exceptions
Solution talk
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Saying “uh huh” or “right”
Direct eye-contact and nodding in combination
A paraphrase or verbatim repetition of what the first person said.
Facial expressions of agreement.
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Clients should have the last word on what they need in their lives.
Discovering client strengths requires a process of cooperative exploration between client and practitioner.
Client motivation is fostered through a process of consistent and thorough examination of client problems throughout the helping relationship.
Focusing on client strengths blocks the tendency for practitioners to blame clients for their difficulties.
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Summarizing
Complimenting
Self-disclosing
Amplification
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Description of the problem(s) and data collection
Exploration of the client’s feelings
Problem assessment
Intervention
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A direct compliment.
A indirect compliment.
A reality-based compliment.
A general compliment.
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A speaker presents some new information.
An addressee indicates or displays that he or she understood the new information (or not).
The addressee repairs any misunderstanding.
The speaker acknowledges that the addressee understood correctly (or not).
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Assessment of client problems
Description of client problems
Developing well-formed goals
Exploring for exceptions
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What clients would like different in their lives
What will be different in clients’ lives when their problems are solved
Clients’ inner and outer resources
The stages of solution building
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