Communication In A Face-to-face Dialogue

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  • 1/18 Questions

    When a client can identify a day in the past when the problem was not as severe, this day is called in solution-focused terms.

    • An exception
    • A miracle day
    • A coping success
    • Pre-session change
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About This Quiz

Explore key concepts in social work through this quiz on communication in face-to-face dialogue. Assess understanding of problem-solving stages, the strengths perspective, and solution-focused techniques, enhancing skills crucial for effective client interactions.

Communication In A Face-to-face Dialogue - Quiz

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  • 2. 

    Refers to the process of putting new understandings in place between two persons in a face-to-face dialogue.

    • Microanalysis

    • Grounding

    • Self-disclosing

    • Amplification

    Correct Answer
    A. Grounding
    Explanation
    Grounding refers to the process of putting new understandings in place between two persons in a face-to-face dialogue. It involves establishing a shared understanding and common ground by clarifying and confirming information, beliefs, and perspectives. Through grounding, individuals can align their thoughts and ideas, ensuring effective communication and mutual understanding. It is a crucial aspect of interpersonal communication that fosters meaningful and productive conversations.

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  • 3. 

    Research comparing solution-focused therapy to cognitive behavioral therapy regarding positive and negative talk found that:

    • Solution focused therapists did not use negative talk.

    • Cognitive behavioral therapists did not use negative talk.

    • Regardless of type of therapist, when the therapist used positive talk, the client was more likely to say something positive.

    • Cognitive behavioral therapists used more positive talk than solution focused therapists.

    Correct Answer
    A. Regardless of type of therapist, when the therapist used positive talk, the client was more likely to say something positive.
    Explanation
    This answer is supported by the information given in the question. It states that regardless of the type of therapist, when positive talk was used by the therapist, the client was more likely to respond with something positive. This suggests that the use of positive talk by therapists has a positive impact on the clients' responses, regardless of the therapy approach being used.

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  • 4. 

    In , the practitioner states back to the client his or her thoughts, actions, and feelings.

    • Summarizing

    • Complimenting

    • Self-disclosing

    • Empathizing

    Correct Answer
    A. Summarizing
    Explanation
    Summarizing involves restating the client's thoughts, actions, and feelings in a concise manner. This helps the practitioner to ensure that they have understood the client correctly and allows the client to reflect on their own experiences. It also helps to organize and clarify the information shared during the session, making it easier to identify patterns or themes. By summarizing, the practitioner can demonstrate active listening and show the client that their thoughts and feelings are being acknowledged and understood.

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  • 5. 

    When interviewers notice and make favorable mention of personal qualities which clients demonstrate and which could be useful to them in building solutions to problems, this action on the part of interviewers is called .

    • Self-disclosing

    • Complimenting

    • Affirming client perceptions

    • Amplifying solution talk

    Correct Answer
    A. Complimenting
    Explanation
    When interviewers notice and make favorable mention of personal qualities which clients demonstrate and which could be useful to them in building solutions to problems, this action on the part of interviewers is called "complimenting". It refers to the act of acknowledging and praising the positive attributes or skills displayed by the clients during the interview process. This can help to create a positive and supportive environment, boost the client's confidence, and encourage further discussion and exploration of their abilities and potential solutions.

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  • 6. 

    The “miracle question” is used mainly to:

    • Develop well formed goals

    • Uncover exceptions

    • Help the client to cope with overwhelming circumstances

    • Measure client progress

    Correct Answer
    A. Develop well formed goals
    Explanation
    The "miracle question" is a technique used in therapy to help clients develop well formed goals. By asking the client to imagine a future where their problems are miraculously solved, it encourages them to think about what they want their life to look like and what steps they can take to achieve that. This helps the client to focus on positive outcomes and develop clear and achievable goals for themselves.

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  • 7. 

    “Suppose that things were to get better between you and your parents, what would be different?” This is an example of:

    • An expert questions

    • An open question

    • A process question

    • A diagnostic question

    Correct Answer
    A. An open question
    Explanation
    This question is an example of an open question because it allows the respondent to provide a detailed and subjective answer. It prompts the individual to imagine a scenario where their relationship with their parents improves and asks them to describe the specific differences they would expect to see. The question does not limit the response options and encourages the respondent to express their thoughts and feelings openly.

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  • 8. 

    Is an overarching model which guides theory, research, and professional practice in a field.

    • The strengths perspective

    • The medical model

    • A prototype

    • A paradigm

    Correct Answer
    A. The strengths perspective
    Explanation
    The strengths perspective is an overarching model that guides theory, research, and professional practice in a field. This approach focuses on identifying and utilizing the strengths and resources of individuals, families, and communities, rather than solely focusing on their problems or deficits. It emphasizes the importance of empowering individuals and promoting their resilience and well-being. By adopting the strengths perspective, professionals can shift their focus from pathology to potential, leading to more effective and positive outcomes in their work.

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  • 9. 

    The strengths perspective of practice:

    • Emphasizes uncovering the underlying causes of problems.

    • Regularly uses categories of psychological dysfunction in the helping process.

    • Focuses on discovering how clients have managed to survive in their circumstances.

    • Relies mainly on scientific expertise to solve client problems.

    Correct Answer
    A. Focuses on discovering how clients have managed to survive in their circumstances.
    Explanation
    The strengths perspective of practice focuses on discovering how clients have managed to survive in their circumstances. This approach emphasizes the client's abilities, resources, and resilience rather than solely focusing on their problems or deficits. It seeks to identify and build upon the client's strengths, skills, and positive qualities to promote empowerment and growth. By exploring how clients have successfully coped with challenges in the past, practitioners can help them harness these strengths to overcome current difficulties and achieve their goals. This approach shifts the focus from a deficit-based perspective to a more positive and empowering one.

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  • 10. 

    In the beginning, when you first start to listen to a new client, it is important to listen first for :

    • Who and what are important to the client

    • Client goals

    • Random exceptions

    • Solution talk

    Correct Answer
    A. Who and what are important to the client
    Explanation
    When starting to listen to a new client, it is crucial to prioritize understanding who and what are important to them. This means actively listening to their values, interests, and priorities. By doing so, you can gain insight into their needs and preferences, which will help you tailor your approach and provide more effective solutions. Focusing on the client's goals, random exceptions, or engaging in solution talk prematurely may lead to misunderstandings and ineffective communication.

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  • 11. 

    According to communication researchers, which is the strongest and most explicit way of demonstrating understanding of what another person has communicated in a face-to-face dialogue?

    • Saying “uh huh” or “right”

    • Direct eye-contact and nodding in combination

    • A paraphrase or verbatim repetition of what the first person said.

    • Facial expressions of agreement.

    Correct Answer
    A. A paraphrase or verbatim repetition of what the first person said.
    Explanation
    Paraphrasing or verbatim repetition of what the first person said is considered the strongest and most explicit way of demonstrating understanding in a face-to-face dialogue. This is because it shows that the listener has actively listened and comprehended the message, and can accurately restate it in their own words or repeat it verbatim. This level of engagement and reflection indicates a high level of understanding and can help to ensure effective communication between individuals.

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  • 12. 

    Which is not an assumption of the strengths perspective?

    • Clients should have the last word on what they need in their lives.

    • Discovering client strengths requires a process of cooperative exploration between client and practitioner.

    • Client motivation is fostered through a process of consistent and thorough examination of client problems throughout the helping relationship.

    • Focusing on client strengths blocks the tendency for practitioners to blame clients for their difficulties.

    Correct Answer
    A. Client motivation is fostered through a process of consistent and thorough examination of client problems throughout the helping relationship.
    Explanation
    The strengths perspective does not assume that client motivation is fostered through a process of consistent and thorough examination of client problems throughout the helping relationship. Instead, it focuses on discovering client strengths through a cooperative exploration between the client and practitioner, allowing clients to have the final say in what they need in their lives, and avoiding the tendency to blame clients for their difficulties.

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  • 13. 

    According to Carl Rogers, which skill blocks the practitioner’s tendency to evaluate when trying to listen to a client?

    • Summarizing

    • Complimenting

    • Self-disclosing

    • Amplification

    Correct Answer
    A. Summarizing
    Explanation
    Summarizing is the skill that blocks the practitioner's tendency to evaluate when trying to listen to a client, according to Carl Rogers. By summarizing, the practitioner focuses on reflecting back the main points and content of what the client has said, without adding their own judgments or evaluations. This allows for a more empathetic and non-judgmental listening approach, creating a safe space for the client to express themselves fully.

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  • 14. 

    Which is not a stage of problem solving?

    • Description of the problem(s) and data collection

    • Exploration of the client’s feelings

    • Problem assessment

    • Intervention

    Correct Answer
    A. Exploration of the client’s feelings
    Explanation
    The stages of problem solving typically involve description of the problem and data collection, problem assessment, and intervention. However, exploration of the client's feelings is not a stage of problem solving. While understanding the client's emotions and perspectives is important in the overall process, it is not considered a distinct stage in problem solving.

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  • 15. 

    When an interviewer observes: “You seem to be a mother who cares very much for her children,” this is an example of:

    • A direct compliment.

    • A indirect compliment.

    • A reality-based compliment.

    • A general compliment.

    Correct Answer
    A. A direct compliment.
    Explanation
    The statement "You seem to be a mother who cares very much for her children" is a direct compliment because it directly acknowledges and praises the interviewee's caring nature towards her children. It is a specific and personal compliment that highlights a positive quality in the individual.

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  • 16. 

    Which is not one of the three main steps of grounding?

    • A speaker presents some new information.

    • An addressee indicates or displays that he or she understood the new information (or not).

    • The addressee repairs any misunderstanding.

    • The speaker acknowledges that the addressee understood correctly (or not).

    Correct Answer
    A. The addressee repairs any misunderstanding.
    Explanation
    The addressee repairing any misunderstanding is not one of the three main steps of grounding. The three main steps of grounding are: 1) A speaker presents new information, 2) An addressee indicates or displays understanding of the new information, and 3) The speaker acknowledges whether the addressee understood correctly or not. The step of repairing any misunderstanding is not mentioned as one of the main steps.

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  • 17. 

    Which is not a stage in solution building?

    • Assessment of client problems

    • Description of client problems

    • Developing well-formed goals

    • Exploring for exceptions

    Correct Answer
    A. Assessment of client problems
    Explanation
    The assessment of client problems is not a stage in solution building. Solution building typically involves identifying and describing client problems, developing well-formed goals, and exploring for exceptions. The assessment of client problems may be a separate process that occurs before or alongside solution building, but it is not considered one of the stages in the actual building of a solution.

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  • 18. 

    Solution-building relies on clients’ frames of reference for definitions of each of the following except which one?

    • What clients would like different in their lives

    • What will be different in clients’ lives when their problems are solved

    • Clients’ inner and outer resources

    • The stages of solution building

    Correct Answer
    A. The stages of solution building
    Explanation
    The question asks which of the options is not relied upon in solution-building. The other options, such as what clients would like different in their lives, what will be different in clients' lives when their problems are solved, and clients' inner and outer resources, are all important factors that are considered in solution-building. However, the stages of solution-building themselves are not something that clients' frames of reference rely on.

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Quiz Review Timeline (Updated): Jul 15, 2023 +

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  • Current Version
  • Jul 15, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Nov 05, 2017
    Quiz Created by
    Taylor
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