To be completed after participating in the Supervisor Module 3 - Face-to-Face Communication WebEx training session.
Different cultures, backgrounds, values, beliefs, needs and styles.
Open, effective and sufficient communication.
Performance or behavior problems.
Unclear or unfair expectations.
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Supportive
Emotive
Directive
Reflective
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Ensure employees know their jobs and responsibilities.
Keep sensitive information confidential.
Be consistent.
Show respect & care.
Discourage gossip.
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We approach communication in a style that we are most comfortable with.
We tend to see our own style as "right."
We don't need to worry about the different communication styles of our team members.
Recognizing our own style can help us improve communication.
We may encounter frustration when someone has a different style.
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Supportive
Emotive
Directive
Reflective
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Lack of or incorrect agenda
Lack of time management or ineffective time management
Team members are incompetent
Dysfunctional group dynamics
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Reflective
Supportive
Emotive
Directive
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Get HR involved.
Disregard the employee's point of view.
Ignore the situation.
Have each person write out his/her side of the story.
Read each other's version, with HR supervision.
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Observer
Coach
Arbitrator
Facilitator
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