Supervisor Module 3 - Face-to-face Communication For Rescare Workforce Services
To be completed after participating in the Supervisor Module 3 - Face-to-Face Communication WebEx training session.
- 1.Which of the following are true about communication styles? (Check all that apply.)
- A.
We approach communication in a style that we are most comfortable with.
- B.
We tend to see our own style as "right."
- C.
We don't need to worry about the different communication styles of our team members.
- D.
Recognizing our own style can help us improve communication.
- E.
We may encounter frustration when someone has a different style.
- 2.A person who uses this communication style tends to be logical, task-oriented, practical, systematic and organized. A person with this style tends to prefer order, structure, and information-centered communication.
- A.
Reflective
- B.
Supportive
- C.
Emotive
- D.
Directive
- 3.This communication style falls into the "high dominance" and "low sociability" quadrant.
- A.
Supportive
- B.
Emotive
- C.
Directive
- D.
Reflective
- 4.A manager with a(n) ______________________ communication style thinks of communication as a tool for developing ideas, often asks a lot of questions, and may be seen as "hard to pin down."
- A.
Supportive
- B.
Emotive
- C.
Directive
- D.
Reflective
- 5.What are some of the causes of unproductive meetings? (Check all that apply.)
- A.
Lack of or incorrect agenda
- B.
Lack of time management or ineffective time management
- C.
Team members are incompetent
- D.
Dysfunctional group dynamics
- 6.For most meetings, the ______________ role is filled by the manager or supervisor. The main responsibility of this role is to keep the discussion focused and control conflict.
- A.
Gatekeeper
- B.
Mastermind
- C.
Facilitator
- D.
Observer
- 7.Which of the following is NOT a typical cause of conflict?
- A.
Different cultures, backgrounds, values, beliefs, needs and styles.
- B.
Open, effective and sufficient communication.
- C.
Performance or behavior problems.
- D.
Unclear or unfair expectations.
- 8.What are some ways that a manager can work to prevent conflict? (Check all that apply.)
- A.
Ensure employees know their jobs and responsibilities.
- B.
Keep sensitive information confidential.
- C.
Be consistent.
- D.
Show respect & care.
- E.
Discourage gossip.
- 9.When dealing with conflict between you and one of your employees, it is recommended that you: (Check all that apply.)
- A.
Get HR involved.
- B.
Disregard the employee's point of view.
- C.
Ignore the situation.
- D.
Have each person write out his/her side of the story.
- E.
Read each other's version, with HR supervision.
- 10.When acting as __________________ during conflict resolution, the manager may provide guidance and reinforce the notion of attacking problems, not people. You may offer guidance on how to resolve the situation. In this role, you may also help develop possible approaches to the problem and role-play with employees.
- A.
Observer
- B.
Coach
- C.
Arbitrator
- D.
Facilitator
Questions: 10 | Attempts: 2627 | Last updated: Sep 27, 2018
-
Sample QuestionWhat are 3 characteristics of World Class Customer Service? (Choose all that apply.)
Questions: 10 | Attempts: 3180 | Last updated: May 28, 2019
-
Sample QuestionWhat are the two myths about workplace violence? (Select 2 answers.)
Questions: 10 | Attempts: 1876 | Last updated: May 28, 2019
-
Sample QuestionWhat are some of the reasons that workplace diversity is important? (Choose only one answer.)
Back to top