1.
To ensure that the medical office has the supplies it needs, the medical assistant should establish a(n) __________.
A. 
B. 
C. 
D. 
2.
A(n) __________ is created containing the name, address, and phone number of both the vendor and the medical practice. It will also have a pre-assigned number to track the order, the quantity of items ordered, the price of the items, and the date purchased.
A. 
B. 
C. 
D. 
3.
Periodically, the medical assistant should check all electrical equipment in the office to ensure that cords are not frayed, do not present hazards, and are in good working order. A(n) __________ will help the medical assistant track this routine inspection.
A. 
B. 
C. 
D. 
4.
When a physician dictates an operative report and asks the medical assistant to type it up, the physician is asking the medical assistant to function as a __________.
A. 
B. 
C. 
D. 
5.
Under the Peer Review Improvement Act of 1982, Peer Review Organizations are responsible for the review for appropriateness and necessity of hospitalizing a patient by a process known as __________.
A. 
B. 
C. 
D. 
6.
Which one of the following is a decision based upon bioethics?
A. 
Reporting physical, emotional, or mental abuse
B. 
Treating a 16 year old girl who is pregnant without parental consent
C. 
The use of fetal tissue transplantation for research
D. 
Reporting to the authorities a suicidal patient
7.
A physician must have the patient’s permission in writing to reveal any confidential information, except for which one of the following?
A. 
B. 
C. 
D. 
8.
Which of the following is a federal regulation that requires health care professionals to protect the privacy and confidentiality of patients’ health information?
A. 
B. 
C. 
D. 
9.
A business letter written in full block style will have all lines __________.
A. 
B. 
C. 
Equally spaced vertically
D. 
10.
When writing a business letter, the salutation of a letter should be followed by which punctuation mark?
A. 
B. 
C. 
D. 
11.
When handling a patient complaint, which one of the following would be most appropriate?
A. 
If the patient is angry, match his/her anger level and s/he will calm down.
B. 
Take all complaints seriously and take thorough notes.
C. 
Refuse to talk to patients who are complaining; the doctor should handle them.
D. 
12.
Body language, body posture, space, and distance are all examples of __________.
A. 
B. 
C. 
D. 
13.
What is the suggested procedure for canceling an appointment in the appointment book?
A. 
Erase the entry and write in the new appointment.
B. 
Put “white-out” over the entry and write on top.
C. 
Scribble out the entry and indicate your initials.
D. 
Mark through the entry with a single red line.
14.
The amount an insured patient must pay toward claims each year before the insurance company will pay for medical treatment is known as the __________.
A. 
B. 
C. 
D. 
15.
Instructions to an insurance company about where to make payment and to whom are called __________.
A. 
B. 
C. 
D. 
16.
The Internal Revenue Service issues a(n) __________ to medical groups or solo practices for income tax purposes.
A. 
B. 
Federal tax identification number
C. 
D. 
17.
An office appointment calendar or book must record not only the name of the patient and the start time of the appointment, but must also indicate the __________.
A. 
Duration of the appointment
B. 
Relationship to the patient
C. 
Social Security number of the patient
D. 
Insurance provider’s contact information
18.
A twelve month period selected for financial purposes is called a(n) __________ year.
A. 
B. 
C. 
D. 
19.
Each prescription for a controlled substance requires the physician’s signature and a(n) __________ registration number.
A. 
B. 
C. 
D. 
20.
Determining whether a particular medical treatment (i.e. surgery, tests) will be covered under a patient’s insurance policy contract involves a process known as __________.
A. 
B. 
C. 
D. 
21.
In the reception area of a medical practice, the computer screen must never __________.
A. 
Be facing the file cabinets
B. 
Be able to be viewed by patients
C. 
D. 
Be viewed by medical personnel
22.
The temperature taken at the armpit is the __________.
A. 
B. 
C. 
D. 
23.
What is a break in a bone without penetration of the skin surface over the fracture site called?
A. 
B. 
C. 
D. 
24.
The abbreviation for three times a day is __________.
A. 
B. 
C. 
D. 
25.
The abbreviation for as needed is __________.
A. 
B. 
C. 
D.