Human beings are social creature
They live in groups and societies
In order to co-exist we have to communicate effectively
All of the above
True
False
Emotions
Problems
Beliefs
Feelings
Spoken words are used to communicate
It includes face-to-face conversations and speech
Is influenced by pitch, volume, speed and clarity of speaking
The most common form of communication being used in business
Body Language
Sounds
Appearance
All of the above
Internal noise
External noise
Semantic noise
A+C
Be brief
Be a good listener
Crystal clear message
Using “I”
True
False
Eye contact
Facial expressions
Gestures
None of the above
Signature
Complimentary close
Writer’s age
Date
A cover letter
A letter of complaint
A sales letter
A letter of inquiry
Introduction
Body
Conclusion
True
False
Laboratory report
Proposal report
Trip report
Status report
True
False
Reports
Memos
All answers are correct
Letters
Instructions
Introduction
B & C
They are usually complicated
They contain long sentences
They are made of imperative verbs
All answers are incorrect
Deliver messages skillfully
Ensure appropriate feedback
Rely on one channel of communication
Take the receiver more seriously
Waving
Nodding
Yawing
Transmitting
Clothing
Gestures
Hairstyle
Use of cosmetics
A proposal
A trip report
Instructions
Lab report
A proposal
A trip report
Covering letter
A lab report
Complaint
Text
Complimentary closure
Salutation
Body
Closure
Conclusion
Introduction
Be clear and concise
Organize your ideas carefully
Write unneeded information
Avoid sarcasm or humor
True
False
True
False
True
False
True
False
True
False
True
False
True
False
To know the names of interviewers
To know the exact requirements
To be just on time
To get the company telephone number
Personal details
Address and nationality
Employment history
Education
Personal details
Interests
Work experience
Qualifications
True
False
HLOOM
Overleaf
Google docs
True
False
True
False
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