Eva Gha Kp Learning

21 Questions | Total Attempts: 112

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Eva Gha Kp Learning


Questions and Answers
  • 1. 
    A (CHN) customer is travelling to China via MNL/TPE/TSA/PVG. What are the required travel documents to be eligible to on board the flight?
    • A. 

      Passport validity more than 6 months, ETKT, and baggage

    • B. 

      Passport validity more than 6 months, Tai Bao Zheng

    • C. 

      Passport validity more than 6 months, Exit and Entry permit

    • D. 

      Passport validity more than 6 months, Taiwan Travel Authorization Certificate

  • 2. 
    Countries who are eligible to apply for ROC Taiwan Travel Authorization Certificate
    • A. 

      Thailand

    • B. 

      Korea

    • C. 

      Laos

    • D. 

      Brunei

  • 3. 
    A (TWN) passport without Personal ID number will travel to Taipei, which of the following documents can be used to enter Taipei without any problem?
    • A. 

      Used and Expired Entry Permit

    • B. 

      Philippine Passport

    • C. 

      APRC

    • D. 

      All of the above

  • 4. 
    Customer is travelling on Business Class to Taipei with Star Alliance Gold and emergency passport. Customer is a citizen of Philippine, which of the following travel document is valid to enter Taipei?
    • A. 

      Diplomatic Passport

    • B. 

      US Green Card

    • C. 

      None of the Above, emergency passport is okay to accept

    • D. 

      All of the above

  • 5. 
    Which of the following entry is correct?
    • A. 

      OS IGNORE NO SHOW

    • B. 

      BR OS IGNORE NOSHOW

    • C. 

      OS BR INGORE NO SHOW

    • D. 

      OS BR IGNORE NO SHOW

  • 6. 
    Canada conduct eTA policy , which description is false ?
    • A. 

      Canadian PR card holder does not need to present eTA for entering Canada.

    • B. 

      American permanent card holder entry Canada by air side should present eTA. Otherwise, if they entry Canada by sea side or land side does not need to present eTA.

    • C. 

      Studying visa or working visa holders do not need to present eTA for entering Canada.

    • D. 

      The eTA validity is 5 years. Or traveling with passport and accompany with eTA, if one of them expired was not valid for entering Canada

  • 7. 
    Which document is "not" eligible to apply Online Application for R.O.C. (Taiwan) Travel Authorization Certificate. Holding any one of the following countries :the United States, Canada, the United Kingdom, Japan, Australia, New Zealand and Korea; or one of the signatories of the Schengen Agreement
    • A. 

      Valid Resident or Permanent Resident Card

    • B. 

      Valid Entry Visa

    • C. 

      Resident card or visa that has expired less than 10 years prior to the date of arrival in Taiwan

    • D. 

      The visa covered with VOID, CANCELLED, or CANCELLED WITHOUT PREJUDICE

  • 8. 
    Which document is not eligible to apply Online Application for R.O.C. (Taiwan) Travel Authorization Certificate.
    • A. 

      Holding the United States Valid Entry Visa

    • B. 

      Holding Canada Valid Resident or Permanent Resident Card

    • C. 

      Holders of ROC (Taiwan) entry visas bearing the remark FL (i.e., foreign laborer) or X (i.e., others), as well as holders of ROC (Taiwan) resident certificate with stated purpose of residence being foreign labor

  • 9. 
    When you through check-in passengers to other airlines, sometimes you will get a boarding pass with “GATE” indicator on seat number, what does that mean and what will you do?
    • A. 

      That means the other airline is quite full and passengers can only get the seat at gate.

    • B. 

      Pass this information to passengers instead of offloading them from other airline

    • C. 

      All of the above are correct.

  • 10. 
    What's the discount for Prepaid Excess Baggage?
    • A. 

      40% OFF.

    • B. 

      30% OFF.

    • C. 

      20% OFF.

    • D. 

      10% OFF.

  • 11. 
    Which description is correct about seat regulation?
    • A. 

      Passengers travel with CBBG can take an emergency exit seat.

    • B. 

      Passengers travel with car seat have to be placed in a window, E or F is also applicable.

    • C. 

      WCHR PAX have to be seated in an aisle seat.

  • 12. 
    If there is a TWN-nationality passenger returning TWN but without holding Taiwan passport, which of the following answer is the INCORRECT procedure?
    • A. 

      Get the confirmation from Taiwan immigration to check whether the passenger is allowed to enter Taiwan without Taiwan passport or not.

    • B. 

      Once you get the positive confirmation from Taiwan immigration, agent should comment on Print on Onboard Service List, input facilitation number in passport number field and a future date in expiry date field

    • C. 

      Input "CHN" as passenger's nationality and leave it like that.

  • 13. 
    When a passenger has an onward BR/B7 connection in a separate booking, which of the following answer is the correct procedure to do?
    • A. 

      Press "Add Itinerary" button to continue the check-in process.

    • B. 

      Press "Find Connection" button to continue the check-in process.

  • 14. 
    Regarding to pre-paid excess baggage, which of the following answer is not correct?
    • A. 

      In CM, the EMD for pre-paid excess baggage can be associated automatically to ETKT and showed on customer's CPT.

    • B. 

      When passenger doesn't use the pre-paid excess baggage quota, agent should manually disassociate the EMD from the ETKT.

    • C. 

      For customer who has pre-paid excess baggage quota, there are different SK codes in customer's record indicating "piece" or "weight".

    • D. 

      When it requires to check credit card for EMD(CCA check), CM system can alert agent without checking the special service column.

  • 15. 
    Which statement is incorrect for pet travel?
    • A. 

      Effective from MAY 01, 2018 (the travel date), if passengers have Pet Travel request, they need to download and fill out the “ Passenger’s Declaration for Live Animal” form for two copies and submit them at the check-in desk

    • B. 

      Animals older than 8 weeks will be accepted for carriage

    • C. 

      Brachycephalic dog/cat breeds and any “mix” of will not be accepted for carriage from Apr 1st to Nov 30th at Northern Hemisphere points and from Oct 1st to Mar 31st at Southern Hemisphere points

    • D. 

      Each adult passenger is allowed to check-in one dog or one cat per flight.

  • 16. 
    Which kind of passengers can take emergency exit seat??
    • A. 

      Does not have sufficient mobility, strength and or dexterity in both arms/hands or legs.

    • B. 

      Passengers over than 15 years old with good healthy body.

    • C. 

      Deportees or their escorts.

    • D. 

      Passenger traveling with service animals.

  • 17. 
    If passengers have been assigned an exit seat, which of the following the task of passengers should not be perform when cabin crew member is not available??
    • A. 

      Be able to locate the emergency exit

    • B. 

      Be able to recognize the emergency exit opening mechanism and the operation instruction

    • C. 

      Be able to activate and stabilize the slide after deployment to assist others in getting off the slide.

    • D. 

      Meal service

  • 18. 
    Which country's passport holder is not eligible to apply Online Application for R.O.C. (Taiwan) Travel Authorization Certificate.
    • A. 

      Nepal

    • B. 

      Cambodia

    • C. 

      Laos

    • D. 

      Myanmar

  • 19. 
    Which statement is not correct about UM passenger?
    • A. 

      UM is normally between 5 years old and 12 years old.

    • B. 

      UM may normal not be seated next to adult male passengers.

    • C. 

      UM only can be seated next to adult female passengers without exception

  • 20. 
    Which of the following is not ECPP privilege?
    • A. 

      Priority Tag

    • B. 

      Extra Baggage Allowance

    • C. 

      VIP lounge

    • D. 

      All of the above

  • 21. 
     (5) FIVE SECURITY QUESTIONS  1. [Blank] 2. [Blank] 3. [Blank] 4. [Blank] 5. [Blank]
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