Liquor Retail 101 Quiz
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- 1.Select all Important documents that will be included in your event kit:
- A.
Supply Checklist: Outlines what you must bring/buy.
- B.
Script: What you need to say.
- C.
Set up Instructions: How to set up your display.
- D.
Feedback Form: Your event recap information.
- E.
None of the above, all these documents are sent via email.
- 2.Please select the correct statement.
- A.
Wine Samples can be consumed anywhere in the store.
- B.
Wine Samples must be consumed at the tasting table.
- 3.Please select TRUE or FALSE for the following statement. You may use your cellphone for personal reasons during your shift, including texting, phone calls and checking emails or to look up product information.
- A.
True
- B.
False
- 4.Select all statements that apply to best describe the required uniform.
- A.
Casual wear. All black, or black pants and white top.
- B.
Branded clothing item included in kit.
- C.
Business professional wear. All black, or black pants and white top.
- D.
All of the above.
- 5.Your script is an important tool in helping you achieve your sales goals. What is the FINAL, and most important thing you need to say at the end of your script?
- A.
Tell them to take a cracker.
- B.
Give them a compliment.
- C.
Say “Would you like to take a bottle home?” and hand them a bottle.
- 6.Select the correct answer below. What do you do if the store has sold out of your scheduled brand?
- A.
Choose an alternative brand yourself or ask the staff.
- B.
End your tasting early.
- C.
Contact MOUSE Marketing immediately for an alternative brand.
- 7.“I commit to showing up on time and prepared (15 minutes prior to the shift start time). I commit to adhering to all MOUSE policies and representing the MOUSE brand in a positive and professional manner. I am committed to creating an EXCEPTIONAL “WOW” memorable customer service experience!”
- A.
I agree
- B.
I disagree
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