MIT Service Island - Level 1
14 Questions
| Total Attempts: 53
Questions and Answers
- 1.Manpower planning is the most proactive Management tool we have available. We need to anticipate our service needs before they become a reality.
- A.
True
- B.
False
- 2.A staffing par is the number of Staff Members scheduled on a specific shift and ensures we have the correct number of Servers to allow for only 4 table sections and allows us to deliver only exceptional service.
- A.
True
- B.
False
- 3.When do schedules need to be posted?
- A.
Tuesday by 2:00 P.M.
- B.
Wednesday by 2:00 P.M.
- C.
Thursday by 2:00 P.M.
- 4.What paperwork needs to be completed at orientation?
- A.
New Hire Form
- B.
Orientation/Support Manual Test
- C.
W-4
- D.
I-9
- E.
Support Manual Receipt
- F.
Harrasment Sign-off
- G.
Confindentiality/non-solicitation Agreement
- H.
Benefits Documentation
- 5.Staff Reviews are to be conducted every 90 days, 6 months, 1 year and every 6 months thereafter.
- A.
True
- B.
False
- 6.What are some specific guidelines that always need to be followed in regards to orientation?
- A.
No employees should begin working without attending Orientation.
- B.
• No employee should begin working/training without completed all required paperwork.
- C.
All Employee Record Forms for new hires must be completed and put into the Ceridian Database immediatly
- D.
All of the above
- 7.New employees must pass their finals with a score of what to work on the floor?
- A.
85%
- B.
90%
- C.
100%
- 8.Verbal and/or written warnings are based on the Managers decision. If they feel the offense does not warrant a written warning then it will be a verbal. If the offense if a violation of our policies and procedures, than it should be documented in some form.
- A.
True
- B.
False
- 9.The Service Island Manager should plan out the training class dates for the next three months and should try and schedule training the same week every month.
- A.
True
- B.
False
- 10.What are the follow shifts that occur during training for a new Staff Member?
- A.
Expo, Bus, Host
- B.
Host, Expo, Bartender
- C.
Host, Expo, Bartender, Cook
- 11.F1, F2 and F3 means follow 1, follow 2, follow 3 shifts where the new Staff Member follows a trainer throughout those shifts.
- A.
True
- B.
False
- 12.S1, S2 and S3 means solo shifts 1, 2 and 3.
- A.
True
- B.
False
- 13.Who schedules the four follows that occur during training for a new Staff Member?
- A.
Managing Partner
- B.
In Store Trainer
- C.
Service Island Manager
- 14.How often at minimum should the Service Island Manager be looking at applications on People Answeres?
- A.
Once
- B.
Daily
- C.
Twice
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