MIT Service Island - Level 1

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MIT Service Island - Level 1 - Quiz


Questions and Answers
  • 1. 

    Manpower planning is the most proactive Management tool we have available. We need to anticipate our service needs before they become a reality.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Manpower planning is considered the most proactive management tool because it involves forecasting and anticipating the organization's future service needs. By doing so, the organization can ensure that it has the right number of employees with the necessary skills and expertise to meet those needs. This proactive approach helps to prevent any potential manpower shortages or overstaffing situations, ultimately leading to better efficiency and effectiveness in the organization's operations. Therefore, the given answer, "True," is correct.

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  • 2. 

    A staffing par is the number of Staff Members scheduled on a specific shift and ensures we have the correct number of Servers to allow for only 4 table sections and allows us to deliver only exceptional service.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The statement explains that a staffing par refers to the number of staff members scheduled on a specific shift. It is important to have the correct number of servers to accommodate only 4 table sections and provide exceptional service. This suggests that the statement is true.

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  • 3. 

    When do schedules need to be posted?

    • A.

      Tuesday by 2:00 P.M.

    • B.

      Wednesday by 2:00 P.M.

    • C.

      Thursday by 2:00 P.M.

    Correct Answer
    C. Thursday by 2:00 P.M.
    Explanation
    Schedules need to be posted on Thursday by 2:00 P.M. This implies that the schedules are updated and made available to the concerned individuals on Thursday afternoon.

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  • 4. 

    What paperwork  needs to be completed at orientation?

    • A.

      New Hire Form

    • B.

      Orientation/Support Manual Test

    • C.

      W-4

    • D.

      I-9

    • E.

      Support Manual Receipt

    • F.

      Harrasment Sign-off

    • G.

      Confindentiality/non-solicitation Agreement

    • H.

      Benefits Documentation

    Correct Answer(s)
    A. New Hire Form
    B. Orientation/Support Manual Test
    C. W-4
    D. I-9
    E. Support Manual Receipt
    F. Harrasment Sign-off
    G. Confindentiality/non-solicitation Agreement
    H. Benefits Documentation
  • 5. 

    Staff Reviews are to be conducted every 90 days, 6 months, 1 year and every 6 months thereafter.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The given statement is false. According to the information provided, staff reviews are conducted every 90 days, 6 months, 1 year, and then every 6 months thereafter. This means that after the first year, staff reviews would be conducted every 6 months and not every year.

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  • 6. 

    What are some specific guidelines that always need to be followed in regards to orientation?

    • A.

      No employees should begin working without attending Orientation.

    • B.

      • No employee should begin working/training without completed all required paperwork.

    • C.

      All Employee Record Forms for new hires must be completed and put into the Ceridian Database immediatly

    • D.

      All of the above

    Correct Answer
    D. All of the above
    Explanation
    All of the guidelines mentioned need to be followed in regards to orientation. It is important for employees to attend orientation before beginning work to ensure they have the necessary information and training. Additionally, completing all required paperwork is essential before starting work or training to ensure that all necessary documentation is in place. Finally, it is important to complete all employee record forms for new hires and input them into the Ceridian Database immediately to maintain accurate and up-to-date records.

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  • 7. 

    New employees must pass their finals with a score of what to work on the floor?

    • A.

      85%

    • B.

      90%

    • C.

      100%

    Correct Answer
    B. 90%
    Explanation
    New employees must pass their finals with a score of 90% to work on the floor. This indicates that the company has set a high standard for new employees, requiring them to demonstrate a strong understanding and proficiency in their field of work before they are allowed to work on the floor. A score of 90% ensures that the employees have a solid foundation of knowledge and skills necessary for their job responsibilities.

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  • 8. 

    Verbal and/or written warnings are based on the Managers decision. If they feel the offense does not warrant a written warning then it will be a verbal. If the offense if a violation of our policies and procedures, than it should be documented in some form.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Verbal and/or written warnings are at the discretion of the manager. If the manager believes that the offense is not serious enough to warrant a written warning, they may choose to give a verbal warning instead. However, if the offense is a violation of company policies and procedures, it is important to document it in some form to maintain a record of the incident. Therefore, the statement is true.

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  • 9. 

    The Service Island Manager should plan out the training class dates for the next three months and should try and schedule training the same week every month.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The Service Island Manager should plan out the training class dates for the next three months and try to schedule training the same week every month. This is because having a consistent schedule for training classes can help ensure that all employees have the opportunity to attend and receive the necessary training. It also allows for better planning and organization of resources and ensures that training is not overlooked or forgotten.

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  • 10. 

    What are the follow shifts that occur during training for a new Staff Member?

    • A.

      Expo, Bus, Host

    • B.

      Host, Expo, Bartender

    • C.

      Host, Expo, Bartender, Cook

    Correct Answer
    A. Expo, Bus, Host
    Explanation
    During training for a new staff member, the correct order of shifts that occur is Expo, Bus, Host. This means that initially, the new staff member will be trained as an Expo, responsible for expediting orders and ensuring they are prepared correctly. After that, they will be trained as a Busser, responsible for clearing and setting tables. Finally, they will be trained as a Host, responsible for greeting and seating guests. This sequence allows the new staff member to gradually learn and master different aspects of the job.

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  • 11. 

    F1, F2 and F3 means follow 1, follow 2, follow 3 shifts where the new Staff Member follows a trainer throughout those shifts.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The given answer is true because it states that F1, F2, and F3 mean follow 1, follow 2, and follow 3 shifts where the new staff member follows a trainer throughout those shifts.

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  • 12. 

    S1, S2 and S3 means solo shifts 1, 2 and 3.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The given answer "True" suggests that the statement or proposition being referred to is true. However, without any context or specific information about the statement or proposition, it is not possible to provide a detailed explanation.

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  • 13. 

    Who schedules the four follows that occur during training for a new Staff Member?

    • A.

      Managing Partner

    • B.

      In Store Trainer

    • C.

      Service Island Manager

    Correct Answer
    B. In Store Trainer
    Explanation
    The In Store Trainer schedules the four follows that occur during training for a new Staff Member.

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  • 14. 

    How often at minimum should the Service Island Manager be looking at applications on People Answeres?

    • A.

      Once

    • B.

      Daily

    • C.

      Twice

    Correct Answer
    B. Daily
    Explanation
    The Service Island Manager should be looking at applications on People Answers daily in order to stay updated and ensure timely processing of applications. This frequency ensures that any new applications or updates are not missed, allowing for efficient management of the hiring process.

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  • Current Version
  • Jun 14, 2024
    Quiz Edited by
    ProProfs Editorial Team
  • Apr 18, 2011
    Quiz Created by
    Granite City
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