MIT Service Island - Level 1

14 Questions | Total Attempts: 53

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MIT Service Island - Level 1

Questions and Answers
  • 1. 
    Manpower planning is the most proactive Management tool we have available. We need to anticipate our service needs before they become a reality.
    • A. 

      True

    • B. 

      False

  • 2. 
    A staffing par is the number of Staff Members scheduled on a specific shift and ensures we have the correct number of Servers to allow for only 4 table sections and allows us to deliver only exceptional service.
    • A. 

      True

    • B. 

      False

  • 3. 
    When do schedules need to be posted?
    • A. 

      Tuesday by 2:00 P.M.

    • B. 

      Wednesday by 2:00 P.M.

    • C. 

      Thursday by 2:00 P.M.

  • 4. 
    What paperwork  needs to be completed at orientation?
    • A. 

      New Hire Form

    • B. 

      Orientation/Support Manual Test

    • C. 

      W-4

    • D. 

      I-9

    • E. 

      Support Manual Receipt

    • F. 

      Harrasment Sign-off

    • G. 

      Confindentiality/non-solicitation Agreement

    • H. 

      Benefits Documentation

  • 5. 
    Staff Reviews are to be conducted every 90 days, 6 months, 1 year and every 6 months thereafter.
    • A. 

      True

    • B. 

      False

  • 6. 
    What are some specific guidelines that always need to be followed in regards to orientation?
    • A. 

      No employees should begin working without attending Orientation.

    • B. 

      • No employee should begin working/training without completed all required paperwork.

    • C. 

      All Employee Record Forms for new hires must be completed and put into the Ceridian Database immediatly

    • D. 

      All of the above

  • 7. 
    New employees must pass their finals with a score of what to work on the floor?
    • A. 

      85%

    • B. 

      90%

    • C. 

      100%

  • 8. 
    Verbal and/or written warnings are based on the Managers decision. If they feel the offense does not warrant a written warning then it will be a verbal. If the offense if a violation of our policies and procedures, than it should be documented in some form.
    • A. 

      True

    • B. 

      False

  • 9. 
    The Service Island Manager should plan out the training class dates for the next three months and should try and schedule training the same week every month.
    • A. 

      True

    • B. 

      False

  • 10. 
    What are the follow shifts that occur during training for a new Staff Member?
    • A. 

      Expo, Bus, Host

    • B. 

      Host, Expo, Bartender

    • C. 

      Host, Expo, Bartender, Cook

  • 11. 
    F1, F2 and F3 means follow 1, follow 2, follow 3 shifts where the new Staff Member follows a trainer throughout those shifts.
    • A. 

      True

    • B. 

      False

  • 12. 
    S1, S2 and S3 means solo shifts 1, 2 and 3.
    • A. 

      True

    • B. 

      False

  • 13. 
    Who schedules the four follows that occur during training for a new Staff Member?
    • A. 

      Managing Partner

    • B. 

      In Store Trainer

    • C. 

      Service Island Manager

  • 14. 
    How often at minimum should the Service Island Manager be looking at applications on People Answeres?
    • A. 

      Once

    • B. 

      Daily

    • C. 

      Twice

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