MGT 320 Midterm Review Questions

20 Questions | Total Attempts: 58

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Review of the jeopardy questions


Questions and Answers
  • 1. 
    TRM Company is working on a corporate identity that smoothes over cultural differences in order to increase cooperation within the firm.  TRM is addressing the HRM challenge of:
    • A. 

      Globalization

    • B. 

      Rapid Change

    • C. 

      Legislation

    • D. 

      Competitive Environment

  • 2. 
    A firm’s differential business strategy refers to:
    • A. 

      Employee Satisfaction

    • B. 

      The Defender's Strategy

    • C. 

      Cost Effectiveness of Production

    • D. 

      The creation of a unique product or service

  • 3. 
    In today’s labor market, companies that do not strive to be family-friendly are:
    • A. 

      In violation of Federal EEO legislation

    • B. 

      Wasting significant talent by losing women who cannot sacrifice their family lives for a career

    • C. 

      Experiencing increasing nepotism at the top of their organizational structures

    • D. 

      Less likely to suffer from key skill shortages

  • 4. 
    Knott’s Construction builds one house every month.  Mr. Knotts and Scott perform all the structural work themselves while they subcontract the plumbing and electrical work.  This subcontracting is an example:
    • A. 

      Organizational restructuring

    • B. 

      The rise of the service sector

    • C. 

      The growth of the small business

    • D. 

      Outsourcing

  • 5. 
    The role of HR is to
    • A. 

      Alleviate the personnel management responsibility from managers

    • B. 

      Develop technical expertise to win more management battles than it loses

    • C. 

      Support and help managers perform their jobs

    • D. 

      Mind its own business and leave the understanding and running of the business to the line managers

  • 6. 
    1. Your boss asks you to look at the input, processing, and output of a work process and evaluate its effectiveness.  You are conducting a:
    • A. 

      Job analysis

    • B. 

      Task significance study

    • C. 

      Process reengineering study

    • D. 

      Work flow analysis

  • 7. 
    When a company uses self-managed work teams, the teams may:
    • A. 

      Assume responsibility for discussing quality improvement.

    • B. 

      Assume responsibility for an entire product or ongoing service

    • C. 

      Take responsibility for formulating company policies.

    • D. 

      Set salary and benefits for teams

  • 8. 
    . The job ______ of a job analysis lists worker characteristics (KSAs) needed to perform the job successfully.
    • A. 

      Summary section

    • B. 

      Duties and requirements section

    • C. 

      Specifications section

    • D. 

      Identification information section

  • 9. 
    Isabella is examining job design within her firm.  Which of the following is a critical influence that she needs to explore?
    • A. 

      Fit with business strategy

    • B. 

      Employee motivation

    • C. 

      Task significance

    • D. 

      Goal setting theory

  • 10. 
    The three psychological states central to the job characteristics theory include:             
    • A. 

      Meaningfulness of the job

    • B. 

      Control of job outcomes

    • C. 

      Task significance

    • D. 

      Task identity

  • 11. 
    The Equal Pay Act of 1963:
    • A. 

      Permits pay differences for quality and quantity of production

    • B. 

      Prohibits the use of merit pay plans

    • C. 

      Eliminated pay plans based on seniority

    • D. 

      Requires that gender be considered on compensation issues

  • 12. 
    Which of the following is NOT a member of a protected class?
    • A. 

      Sheena Thomas, a 25-year=old African-American woman

    • B. 

      Mark Chung, a 37-year-old Asian-American with a dependent child but no spouse

    • C. 

      Gib Johnson, a 38-year old Caucasian male, Persian Gulf War veteran

    • D. 

      Peggy Sue Smith, a 47- year-old Caucasian Female, U.S. citizen

  • 13. 
    A charter bus company requires drug tests of all its drivers prior to every charter.  As a consequence of this testing, accident rates have fallen by 75%. This test seems to screen out more young minority males than any other group or protected class.  This drug test:
    • A. 

      Is an example of disparate treatment

    • B. 

      Is illegal because it has an adverse impact on a protected class

    • C. 

      Is an example of a prima facie case of discrimination based on race

    • D. 

      . is legally defensible as a reasonable business necessity

  • 14. 
    A company needs to hire a telephone customer service representative.  The job is 100% telephone contact with customers and requires the ability to speak clearly and quickly, because representatives must handle so many cases an hour.  It also requires the ability to use a computer and to think and solve problems independently of supervision.  Pauline applies.  Bright, experienced with computers, she has a speech impediment that makes enunciation difficult and slow for her.  She has an excellent track record for working unsupervised at previous jobs.  She is not hired due to the speech impediment.  Is this a case of discrimination under ADA?
    • A. 

      Yes, because she a major life activity impairment

    • B. 

      No, because the speech requirement is a marginal job duty

    • C. 

      Yes, because she is disqualified solely due to the impediment

    • D. 

      No, because the speech requirement is an essential task that cannot be accommodated

  • 15. 
    1. A job requires rotating shift work.  Which is an acceptable question for evaluating an applicant’s ability to perform that shift work?
    • A. 

      A. Does your faith keep you from working weekends?

    • B. 

      B. You understand that this job requires a rotating shift, don’t you?

    • C. 

      C. Are there any physical limitations that would make it difficult for you to work a rotating shift?

    • D. 

      D. What child care provisions have you made in order to be available for this rotating shift?

  • 16. 
    The process of hire- or no- hire decision describes the ___ step of the hiring process.
    • A. 

      Recruitment

    • B. 

      Selection

    • C. 

      Socialization

    • D. 

      Testing

    • E. 

      Interviewing

  • 17. 
     An employer’s best defense against liability in a negligent hiring lawsuit is to use which of the following selection tools?
    • A. 

      Handwriting analysis

    • B. 

      Structured interview

    • C. 

      Honesty test

    • D. 

      Personality

    • E. 

      Reference checks

  • 18. 
    An unsuccessful job applicant has filed suit against your company, alleging that a test she was given does not measure performance required on the actual job.  Her suit is about the ___ of the test.
    • A. 

      Reliability

    • B. 

      Disparate impact

    • C. 

      Validity

    • D. 

      Accuracy

  • 19. 
    Promoting internal candidates poses several advantages. These include
    • A. 

      Rejuvenating the work unit

    • B. 

      Longevity, since the EE knows the organization and is more likely to stay in the job longer.

    • C. 

      Reducing benefit costs

    • D. 

      Generating new ideas, fostering innovation

  • 20. 
    If the labor demand exceeds labor supply, HR needs can best be met with a response of:
    • A. 

      Training or retraining

    • B. 

      Work sharing

    • C. 

      Inducements to quit

    • D. 

      Reducing work hours and/or pay

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