Trivia Quiz On Marketing Sales Questions!
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- 1.Individuals who are planning a career in selling should understand that?
- A.
The selling process never varies
- B.
There is one correct selling process
- C.
The selling process is quite simple
- D.
There is no single, correct selling process
- 2.Using a step -by -step selling process helps salespeople to remain organized, gaining customer?
- A.
Confidence
- B.
Praise
- C.
Referrals
- D.
Admiration
- 3.Using a step -by -step selling process is likely to increase company?
- A.
Salaries
- B.
Profits
- C.
Morale
- D.
Standards
- 4.A true statement about the steps of the selling process is that they?
- A.
Have specific time limits
- B.
Can be rearranged in any way
- C.
Should be performed consecutively
- D.
Do not follow a particular order
- 5.The first step a salesperson must take in the selling process is to?
- A.
Recommend products
- B.
Close
- C.
Prepare
- D.
Greet customers
- 6.Before a salesperson can sell a product s/he must?
- A.
Purchase it for their own use
- B.
Learn about the competition
- C.
Find potential customers
- D.
Acquire knowledge about it
- 7.Adam is a finanical manager, and he's looking for potential customers who might be interested in investing in a certain hedge fund. He is in the process of?
- A.
Generating sales leads
- B.
Qualifying sales leads
- C.
Identifying features and benefits
- D.
Prescribing solutions to customer needs
- 8.Adam is determining if potential customers have the money and interest to invest in a certain hedge fund. He is in the process of?
- A.
Generating sales leads
- B.
Qualifying sales leads
- C.
Identifying features and benefits
- D.
Prescribing solutions to customer needs
- 9.One of the purposes of establishing a relationship with a customer in the beginning of the selling process is to?
- A.
Make a single sale
- B.
Gain the customers confidence
- C.
Put the customer on guard
- D.
Prevent customer objections
- 10.Sizing up a customers personality helps a salesperson to?
- A.
Influence the customer's needs
- B.
Adjust the customer's attitude
- C.
Bypass part of the selling process
- D.
Adjust the approach to fit the customer
- 11.To discover customer needs/wants, the salesperson should be skilled at?
- A.
Watching and waiting
- B.
Questioning and listening
- C.
Talking and arguing
- D.
Coaxing and persuading
- 12.Sizing up a customers needs/wants helps to reducing selling time and customer dissatisfaction, as well as enabling salespeople to?
- A.
Hold down their commissions
- B.
Call on/serve more customers
- C.
Prevent problems from arising
- D.
Concentrate on a few customers
- 13.After determining customers' needs/wants, salespeople should be ready to?
- A.
Offer solutions
- B.
Reach closure
- C.
Question the customer
- D.
Reassure the customer
- 14.An important purpose of the sales talk as a step in the selling process is to?
- A.
Close the sale as quickly as possible
- B.
Demonstrate the salesperson's selling skills
- C.
Convince the customer of the products benefits
- D.
Provide a minimum amount of product information
- 15.Some salespeople include a product demonstration in the selling process to?
- A.
Identify the customers buying motives
- B.
Create interest and involve the customer
- C.
Give the customer a chance to ask questions
- D.
Save time and effort learning about products
- 16.Closing the sale usually includes handling customers' concerns about the product, which are known as customer?
- A.
Excuses
- B.
Reactions
- C.
Objections
- D.
Resistance
- 17.Which of the following is part of closing a sale?
- A.
Writing a follow-up letter
- B.
Establishing a buyer-seller relationship
- C.
Completing the necessary paperwork
- D.
Discovering the customers needs and wants
- 18.Follow up calls or letters are a part of the step in the selling process known as?
- A.
Reaching closure
- B.
Establishing a positive tone
- C.
Discovering needs
- D.
Reaffirming the buyer-seller relationship
- 19.The most important reason for salespeople to follow up a sale is to?
- A.
Reassure the customer
- B.
Obtain more information
- C.
Gain extra commissions
- D.
Satisfy the sales manager
- 20.The emphasis put on each phase of the selling process varies according to?
- A.
Geography and economy
- B.
Season and market conditions
- C.
State and local laws
- D.
Product and customer
- 21.Retail and Industrial salespeople use the steps of the selling process in?
- A.
Reverse order
- B.
Very different ways
- C.
Basically the same way
- D.
Ways to suit themselves
- 22.Some salespeople include a product demonstration in the selling process to?
- A.
Identify the customers buying motives
- B.
Create interest and involve the customer
- C.
Give the customer a chance to answer questions
- D.
Save time and effort learning about products
- 23.Determine whether the following statement is true or false: All salespeople should use the step of the selling process in which a relationship is established with the customer.
- A.
False, retail salespeople do not need this step
- B.
True, all salespeople make every contact permanent
- C.
False, industrial salespeople so not need this step
- D.
True, this is an important step for all salespeople
- 24.Determine whether the following statement is true or false: Both retail and industrial salespeople must discover their customers needs/wants.
- A.
True, this is a step in the selling process that is common to both
- B.
False, retail salespeople already know their customers needs/wants
- C.
False, industrial salespeople already know their customers needs/wants
- D.
True, retail and industrial salespeople spend equal time discovering needs/wants
- 25.How might selling an expensive item make the selling process different from selling an inexpensive item?
- A.
It will be easier to find potential customers
- B.
It will be harder to discover customer needs
- C.
It may be more difficult to close the sale
- D.
Preparation for selling will be shorter
Questions: 100 | Attempts: 13970 | Last updated: Oct 7, 2020
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