Trivia Quiz On Marketing Sales Questions!
.
- 1.
Individuals who are planning a career in selling should understand that?
- A.
The selling process never varies
- B.
There is one correct selling process
- C.
The selling process is quite simple
- D.
There is no single, correct selling process
Correct Answer
D. There is no single, correct selling process -
- 2.
Using a step -by -step selling process helps salespeople to remain organized, gaining customer?
- A.
Confidence
- B.
Praise
- C.
Referrals
- D.
Admiration
Correct Answer
A. Confidence -
- 3.
Using a step -by -step selling process is likely to increase company?
- A.
Salaries
- B.
Profits
- C.
Morale
- D.
Standards
Correct Answer
B. Profits -
- 4.
A true statement about the steps of the selling process is that they?
- A.
Have specific time limits
- B.
Can be rearranged in any way
- C.
Should be performed consecutively
- D.
Do not follow a particular order
Correct Answer
C. Should be performed consecutively -
- 5.
The first step a salesperson must take in the selling process is to?
- A.
Recommend products
- B.
Close
- C.
Prepare
- D.
Greet customers
Correct Answer
C. Prepare -
- 6.
Before a salesperson can sell a product s/he must?
- A.
Purchase it for their own use
- B.
Learn about the competition
- C.
Find potential customers
- D.
Acquire knowledge about it
Correct Answer
D. Acquire knowledge about it -
- 7.
Adam is a finanical manager, and he's looking for potential customers who might be interested in investing in a certain hedge fund. He is in the process of?
- A.
Generating sales leads
- B.
Qualifying sales leads
- C.
Identifying features and benefits
- D.
Prescribing solutions to customer needs
Correct Answer
A. Generating sales leads -
- 8.
Adam is determining if potential customers have the money and interest to invest in a certain hedge fund. He is in the process of?
- A.
Generating sales leads
- B.
Qualifying sales leads
- C.
Identifying features and benefits
- D.
Prescribing solutions to customer needs
Correct Answer
B. Qualifying sales leads -
- 9.
One of the purposes of establishing a relationship with a customer in the beginning of the selling process is to?
- A.
Make a single sale
- B.
Gain the customers confidence
- C.
Put the customer on guard
- D.
Prevent customer objections
Correct Answer
B. Gain the customers confidence -
- 10.
Sizing up a customers personality helps a salesperson to?
- A.
Influence the customer's needs
- B.
Adjust the customer's attitude
- C.
Bypass part of the selling process
- D.
Adjust the approach to fit the customer
Correct Answer
D. Adjust the approach to fit the customer -
- 11.
To discover customer needs/wants, the salesperson should be skilled at?
- A.
Watching and waiting
- B.
Questioning and listening
- C.
Talking and arguing
- D.
Coaxing and persuading
Correct Answer
B. Questioning and listening -
- 12.
Sizing up a customers needs/wants helps to reducing selling time and customer dissatisfaction, as well as enabling salespeople to?
- A.
Hold down their commissions
- B.
Call on/serve more customers
- C.
Prevent problems from arising
- D.
Concentrate on a few customers
Correct Answer
B. Call on/serve more customers -
- 13.
After determining customers' needs/wants, salespeople should be ready to?
- A.
Offer solutions
- B.
Reach closure
- C.
Question the customer
- D.
Reassure the customer
Correct Answer
A. Offer solutions -
- 14.
An important purpose of the sales talk as a step in the selling process is to?
- A.
Close the sale as quickly as possible
- B.
Demonstrate the salesperson's selling skills
- C.
Convince the customer of the products benefits
- D.
Provide a minimum amount of product information
Correct Answer
C. Convince the customer of the products benefits -
- 15.
Some salespeople include a product demonstration in the selling process to?
- A.
Identify the customers buying motives
- B.
Create interest and involve the customer
- C.
Give the customer a chance to ask questions
- D.
Save time and effort learning about products
Correct Answer
B. Create interest and involve the customer -
- 16.
Closing the sale usually includes handling customers' concerns about the product, which are known as customer?
- A.
Excuses
- B.
Reactions
- C.
Objections
- D.
Resistance
Correct Answer
C. Objections -
- 17.
Which of the following is part of closing a sale?
- A.
Writing a follow-up letter
- B.
Establishing a buyer-seller relationship
- C.
Completing the necessary paperwork
- D.
Discovering the customers needs and wants
Correct Answer
C. Completing the necessary paperwork -
- 18.
Follow up calls or letters are a part of the step in the selling process known as?
- A.
Reaching closure
- B.
Establishing a positive tone
- C.
Discovering needs
- D.
Reaffirming the buyer-seller relationship
Correct Answer
D. Reaffirming the buyer-seller relationship -
- 19.
The most important reason for salespeople to follow up a sale is to?
- A.
Reassure the customer
- B.
Obtain more information
- C.
Gain extra commissions
- D.
Satisfy the sales manager
Correct Answer
A. Reassure the customer -
- 20.
The emphasis put on each phase of the selling process varies according to?
- A.
Geography and economy
- B.
Season and market conditions
- C.
State and local laws
- D.
Product and customer
Correct Answer
D. Product and customer -
- 21.
Retail and Industrial salespeople use the steps of the selling process in?
- A.
Reverse order
- B.
Very different ways
- C.
Basically the same way
- D.
Ways to suit themselves
Correct Answer
C. Basically the same way -
- 22.
Some salespeople include a product demonstration in the selling process to?
- A.
Identify the customers buying motives
- B.
Create interest and involve the customer
- C.
Give the customer a chance to answer questions
- D.
Save time and effort learning about products
Correct Answer
B. Create interest and involve the customer -
- 23.
Determine whether the following statement is true or false: All salespeople should use the step of the selling process in which a relationship is established with the customer.
- A.
False, retail salespeople do not need this step
- B.
True, all salespeople make every contact permanent
- C.
False, industrial salespeople so not need this step
- D.
True, this is an important step for all salespeople
Correct Answer
D. True, this is an important step for all salespeople -
- 24.
Determine whether the following statement is true or false: Both retail and industrial salespeople must discover their customers needs/wants.
- A.
True, this is a step in the selling process that is common to both
- B.
False, retail salespeople already know their customers needs/wants
- C.
False, industrial salespeople already know their customers needs/wants
- D.
True, retail and industrial salespeople spend equal time discovering needs/wants
Correct Answer
A. True, this is a step in the selling process that is common to both -
- 25.
How might selling an expensive item make the selling process different from selling an inexpensive item?
- A.
It will be easier to find potential customers
- B.
It will be harder to discover customer needs
- C.
It may be more difficult to close the sale
- D.
Preparation for selling will be shorter
Correct Answer
C. It may be more difficult to close the sale -
- 26.
Which of the following is a true statement regarding selling to industrial and retail customers?
- A.
Selling to retail customer generally requires more preparation than selling to industrial ones
- B.
It is more important for salespeople to establish relationships with retail customers than with industrial ones
- C.
It is easier for salespeople to prescribe solutions for industrial customers than for retail ones
- D.
Salespeople must realize that retail customers have different buying motives than industrial ones do
Correct Answer
D. Salespeople must realize that retail customers have different buying motives than industrial ones do -
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Current Version
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Mar 20, 2022Quiz Edited by
ProProfs Editorial Team -
Apr 22, 2012Quiz Created by
SchlenkerJ
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