Trivia Quiz On Marketing Sales Questions!

26 Questions | Total Attempts: 137

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Trivia Quiz On Marketing Sales Questions!

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Questions and Answers
  • 1. 
    Individuals who are planning a career in selling should understand that?
    • A. 

      The selling process never varies

    • B. 

      There is one correct selling process

    • C. 

      The selling process is quite simple

    • D. 

      There is no single, correct selling process

  • 2. 
    Using a step -by -step selling process helps salespeople to remain organized, gaining customer?
    • A. 

      Confidence

    • B. 

      Praise

    • C. 

      Referrals

    • D. 

      Admiration

  • 3. 
    Using a step -by -step selling process is likely to increase company?
    • A. 

      Salaries

    • B. 

      Profits

    • C. 

      Morale

    • D. 

      Standards

  • 4. 
    A true statement about the steps of the selling process is that they?
    • A. 

      Have specific time limits

    • B. 

      Can be rearranged in any way

    • C. 

      Should be performed consecutively

    • D. 

      Do not follow a particular order

  • 5. 
    The first step a salesperson must take in the selling process is to?
    • A. 

      Recommend products

    • B. 

      Close

    • C. 

      Prepare

    • D. 

      Greet customers

  • 6. 
    Before a salesperson can sell a product s/he must?
    • A. 

      Purchase it for their own use

    • B. 

      Learn about the competition

    • C. 

      Find potential customers

    • D. 

      Acquire knowledge about it

  • 7. 
    Adam is a finanical manager, and he's looking for potential customers who might be interested in investing in a certain hedge fund. He is in the process of?
    • A. 

      Generating sales leads

    • B. 

      Qualifying sales leads

    • C. 

      Identifying features and benefits

    • D. 

      Prescribing solutions to customer needs

  • 8. 
    Adam is determining if potential customers have the money and interest to invest in a certain hedge fund. He is in the process of?
    • A. 

      Generating sales leads

    • B. 

      Qualifying sales leads

    • C. 

      Identifying features and benefits

    • D. 

      Prescribing solutions to customer needs

  • 9. 
    One of the purposes of establishing a relationship with a customer in the beginning of the selling process is to?
    • A. 

      Make a single sale

    • B. 

      Gain the customers confidence

    • C. 

      Put the customer on guard

    • D. 

      Prevent customer objections

  • 10. 
    Sizing up a customers personality helps a salesperson to?
    • A. 

      Influence the customer's needs

    • B. 

      Adjust the customer's attitude

    • C. 

      Bypass part of the selling process

    • D. 

      Adjust the approach to fit the customer

  • 11. 
    To discover customer needs/wants, the salesperson should be skilled at?
    • A. 

      Watching and waiting

    • B. 

      Questioning and listening

    • C. 

      Talking and arguing

    • D. 

      Coaxing and persuading

  • 12. 
    Sizing up a customers needs/wants helps to reducing selling time and customer dissatisfaction, as well as enabling salespeople to?
    • A. 

      Hold down their commissions

    • B. 

      Call on/serve more customers

    • C. 

      Prevent problems from arising

    • D. 

      Concentrate on a few customers

  • 13. 
    After determining customers' needs/wants, salespeople should be ready to?
    • A. 

      Offer solutions

    • B. 

      Reach closure

    • C. 

      Question the customer

    • D. 

      Reassure the customer

  • 14. 
    An important purpose of the sales talk as a step in the selling process is to?
    • A. 

      Close the sale as quickly as possible

    • B. 

      Demonstrate the salesperson's selling skills

    • C. 

      Convince the customer of the products benefits

    • D. 

      Provide a minimum amount of product information

  • 15. 
    Some salespeople include a product demonstration in the selling process to?
    • A. 

      Identify the customers buying motives

    • B. 

      Create interest and involve the customer

    • C. 

      Give the customer a chance to ask questions

    • D. 

      Save time and effort learning about products

  • 16. 
    Closing the sale usually includes handling customers' concerns about the product, which are known as customer?
    • A. 

      Excuses

    • B. 

      Reactions

    • C. 

      Objections

    • D. 

      Resistance

  • 17. 
    Which of the following is part of closing a sale?
    • A. 

      Writing a follow-up letter

    • B. 

      Establishing a buyer-seller relationship

    • C. 

      Completing the necessary paperwork

    • D. 

      Discovering the customers needs and wants

  • 18. 
    Follow up calls or letters are a part of the step in the selling process known as?
    • A. 

      Reaching closure

    • B. 

      Establishing a positive tone

    • C. 

      Discovering needs

    • D. 

      Reaffirming the buyer-seller relationship

  • 19. 
    The most important reason for salespeople to follow up a sale is to?
    • A. 

      Reassure the customer

    • B. 

      Obtain more information

    • C. 

      Gain extra commissions

    • D. 

      Satisfy the sales manager

  • 20. 
    The emphasis put on each phase of the selling process varies according to?
    • A. 

      Geography and economy

    • B. 

      Season and market conditions

    • C. 

      State and local laws

    • D. 

      Product and customer

  • 21. 
    Retail and Industrial salespeople use the steps of the selling process in?
    • A. 

      Reverse order

    • B. 

      Very different ways

    • C. 

      Basically the same way

    • D. 

      Ways to suit themselves

  • 22. 
    Some salespeople include a product demonstration in the selling process to?
    • A. 

      Identify the customers buying motives

    • B. 

      Create interest and involve the customer

    • C. 

      Give the customer a chance to answer questions

    • D. 

      Save time and effort learning about products

  • 23. 
    Determine whether the following statement is true or false: All salespeople should use the step of the selling process in which a relationship is established with the customer.
    • A. 

      False, retail salespeople do not need this step

    • B. 

      True, all salespeople make every contact permanent

    • C. 

      False, industrial salespeople so not need this step

    • D. 

      True, this is an important step for all salespeople

  • 24. 
    Determine whether the following statement is true or false: Both retail and industrial salespeople must discover their customers needs/wants.
    • A. 

      True, this is a step in the selling process that is common to both

    • B. 

      False, retail salespeople already know their customers needs/wants

    • C. 

      False, industrial salespeople already know their customers needs/wants

    • D. 

      True, retail and industrial salespeople spend equal time discovering needs/wants

  • 25. 
    How might selling an expensive item make the selling process different from selling an inexpensive item?
    • A. 

      It will be easier to find potential customers

    • B. 

      It will be harder to discover customer needs

    • C. 

      It may be more difficult to close the sale

    • D. 

      Preparation for selling will be shorter

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