Applies the laws
Controls the laws
Organizes the laws
Supplements the laws
Close corporation
Sole proprietorship
Corporation
General partnership
A gallon of milk
A large piece of farm machinery
A home-decorating magazine
A silk necktie
Manufacturer, wholesaler, relatiler, consumer
Manufacturer, retailer, consumer
Manufacturer, agent, retailer, consumer
Manufacturer, consumer
Creates exclusive territories
Restricts competition
Controls arbitration
Establishes contracts
Develop sanctions
Conduct audits
Have an independent mindset
Communicate clearly
Skim through chapter titles
Ask frequent questions
Develop a rough outline
Take notes while reading
Active listening
Taking notes
Speed reading
Making comments
Focus on the message's content
Evaluate what is being said
Prepare to give feedback
Avoid asking questions
Talk fast
Talk slowly
Run words together
Pronounce words clearly
Place the good news at the beginning and the bad news in secondary position(s).
Place the bad news at hte beginning and the good news in secondary position(s).
Place the bad news in the post script (P.S.) section of the response.
Give more space to bad news than good news to clearly explain it.
Mentioning the truth
Stating your own opinion
Suggesting a better way to do something
Attacking someone else's idea
Initialisms
Conjunctions
Modifiers
Antonyms
Extensive
Analytical
In-depth
Routine
Frequent comlaints
Repeat business
Service problems
Negative impression
Disagreeable
Suspicious
Slow-Methodical
Domineering/Superior
Listen to Karl and see the problem through his eyes
Provide alternative solutions to the problem
State the company's policy about carpet installation
Ask Karl to please hold while he gets the store manager
Tangible object
Economic good
Economic service
Natural resource
Profit
Costs
Demand
Utility
Manufacturer
Trade industry
Wholesaler
Mining business
Channel of distribution
Popularity of products
Number of subordinates
Allocation of funds
Communist command
Traditional
Socialist command
Market
All of the workers employed by a large automobile manufacturer go out on strike.
A manufacturer installs a conveyor belt to speed up production.
A department store conducts a "Back-to-School" sale during July and August.
A new bank opens in a community already served by three banks.
A florist purchases plants from a nursery.
A bakery purchses 50 pounds of sugar.
A customer purchases a sweater.
A restaurant purchses meat from a wholesaler.
Personal income tax
Equilibrium price level
Gross domestic product
Terms of trade
Comparing yourself to others
Being modest
False generalization
Recognizing your strengths
Ignore the problem and let the managers solve it.
Suggest that John be reassigned.
Offer to assist John if she can.
Inform the manager that John needs special training.
A number of interests
The ability to fix blame
The willingness to change
A friendly smile
Level of comfort with uncertainty
Communication
Globalization
Relationships to time and space
Identifying concerns
Stating your case
Explaning benefits
Gathering information
You should always respond to the needs of others.
You have ther ight to try to force your ideas on others.
Your thoughts, feelings, ideas, and opinions are important.
Your needs come first in all situations.
Responsibility
Leadership
Adaptability
Enthusiasm
Rewarding yourself for your accomlishments
Being a leader
Being patient and persistent
Asking for feedback
Develop personal styles.
Form and express opinions.
Handle communication.
Form and conduct relationships.
Deposits
Credit
Dividends
Cash
Credit union
Sales-finance company
Commercial bank
Savings and loan
Executors
Attorneys
Courts
Beneficiaries
Contact his bank
Search online
Interview potential candidates
Obtain referrals from trusted friends
Environmental
Economic
Human
Natural
Summarize, record, organize
Record, summarize, organize
Record, organize, summarize
Summarize, organize, record
$13,575
$9,985
$7,975
$10,775
The profit-and-loss statement
Gross profit
Cost of goods sold
Balance sheet
Staffing the business
Eliminating turnover
Creating jobs for the company
Reducing compensation
To prepare sales invoices
To determine credit scores
To change economic trends
To develop new products
Practice good business ethics
Discover employee potential
Motivate employees
To develop new products
Computer modems
Competitors' sales records
CD-ROM catalogs
Remote locations
Secondary
Internal
Primary
Intermediate
Telemarketing
Experiments
Surveys
Interviews
Activity
Territory
Call
Quota
Message board
Case study
Mail survey
Behavior chart
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