Management Skills And Ethical Management (Bus Man 2010)

2.

Level 2 of mastering Emotional Intelligence is

Capacity to convert emotional information into constructive thought
Perception of one’s own emotions and capacity to communicate these to others
Perception of and empathy with the emotions of others
Capacity to regulate and manage emotions in oneself and others

Correct Answer

A. Perception of and empathy with the emotions of others

Explanation

Level 2 of mastering Emotional Intelligence is the perception of and empathy with the emotions of others. This means that at this level, individuals are able to understand and recognize the emotions of others, as well as put themselves in their shoes and empathize with what they may be feeling. This is an important skill in building strong relationships and being able to effectively communicate and connect with others on an emotional level.

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3.

2 stages of negotiation are

Opening and shaking hands
Preparation and agreeing
Closing and bargaining
Implementation and compromising

Correct Answer

A. Closing and bargaining

Explanation

The answer "closing and bargaining" is correct because these are indeed the two stages of negotiation. Closing refers to the finalizing of the deal or agreement, where both parties come to a mutual understanding and agreement. Bargaining, on the other hand, is the process of negotiating and discussing the terms and conditions of the agreement, including the price, terms of payment, and any other relevant factors. These two stages are crucial in reaching a successful negotiation outcome.

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4.

2 factors that counter effective time management are

Slow clocks and long lunch breaks
Slow decision making and inadequate training
Poor reviewing of management lack of delegation
Poor management structure and poor ethics

Correct Answer

A. Slow decision making and inadequate training

Explanation

Slow decision making and inadequate training can counter effective time management because they both contribute to delays and inefficiencies in completing tasks. Slow decision making can result in wasted time as decisions are not made promptly, causing delays in project timelines. Inadequate training can lead to employees lacking the necessary skills and knowledge to efficiently complete their work, resulting in longer completion times and lower productivity. Both factors can hinder effective time management by impeding the ability to make timely decisions and perform tasks efficiently.

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5.

Which one of these IS NOT a form of communication outlined in section 2.6?

Committees
Networks
One-to-one personal communication
Morse Code

Correct Answer

A. Morse Code

Explanation

Morse Code is not a form of communication outlined in section 2.6. The other options - Committees, Networks, and One-to-one personal communication - are mentioned as forms of communication in that section. Morse Code is a method of transmitting text information as a series of on-off tones, lights, or clicks, but it is not specifically mentioned in section 2.6 as a form of communication.

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6.

The acronym for the six step decision making process is

DODWSS
DODDSE
DODDES
DDOSDE

Correct Answer

A. DODDSE

Explanation

The correct answer is DODDSE. This acronym stands for Define the problem, Outline the criteria, Develop alternatives, Determine the best alternative, Select the best alternative, and Evaluate the decision. This six-step decision-making process is a systematic approach that helps individuals or organizations make informed and effective decisions. It emphasizes the importance of defining the problem, considering various criteria, generating alternatives, evaluating and selecting the best option, and finally evaluating the decision's outcomes.

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7.

Which of these IS NOT a condition in which decision-making can occur?

Certainty
Risk
Probability
Uncertainty

Correct Answer

A. Probability

Explanation

Probability is not a condition in which decision-making can occur because probability is actually a measure of the likelihood of different outcomes occurring. It is a tool used to assess and analyze risks and uncertainties in decision-making processes. Decision-making can occur in conditions of certainty, where all information is known and outcomes are predictable, as well as in conditions of risk and uncertainty, where there is some level of unknown or unpredictable factors. However, probability itself is not a condition but rather a concept used to quantify the likelihood of different outcomes.

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8.

The word meaning 'too much stress' is

Distress
Dostress
Destress
Dystress

Correct Answer

A. Dystress

Explanation

The word "dystress" refers to an excessive amount of stress. The prefix "dys-" in "dystress" means "bad" or "abnormal," indicating that the stress being experienced is beyond what is considered normal or healthy. Therefore, "dystress" is the correct word meaning "too much stress."

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9.

Which one of these IS NOT a ESM guideline?

Obey the law
Tell the truth
Give personal information without consent
Practise participation

Correct Answer

A. Give personal information without consent

Explanation

The given options are all guidelines that are expected to be followed in an ESM (Enterprise Social Media) context. However, "Give personal information without consent" is not a valid guideline as it goes against the principles of privacy and data protection. Sharing personal information without consent can lead to privacy breaches and legal consequences. Therefore, this option is the correct answer as it does not align with ESM guidelines.

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10.

ESM relates to many factors of which environment?

Macro
External
Operating
Internal

Correct Answer

A. Internal

Explanation

ESM stands for Environmental Scanning and Monitoring. It is a process that involves gathering and analyzing information about various factors that can impact an organization's operations. These factors can be categorized into different environments, such as macro, external, operating, and internal. In this case, the correct answer is "internal" because ESM focuses on monitoring and analyzing the internal factors within an organization, such as its resources, capabilities, and internal processes.

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Management Skills And Ethical Management (Bus Man 2010)

At the centre of Emotional Intelligence are two personal attributes. They are

Quiz Preview

Level 2 of mastering Emotional Intelligence is

2 stages of negotiation are

2 factors that counter effective time management are

Which one of these IS NOT a form of communication outlined in section 2.6?

The acronym for the six step decision making process is

Which of these IS NOT a condition in which decision-making can occur?

The word meaning 'too much stress' is

Which one of these IS NOT a ESM guideline?

ESM relates to many factors of which environment?