Management Skills And Ethical Management (Bus Man 2010)

10 Questions | By Steele22 | Updated: Mar 18, 2022 | Attempts: 77

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Quiz for sections 2. 6 and 2. 7 of the text book.

Questions and Answers

1.

At the centre of Emotional Intelligence are two personal attributes. They are
- A.
  
  Talking skills and Compassion
- B.
  
  Compassion and Empathy
- C.
  
  Self-restraint and Compassion
- D.
  
  Listening and Self-restraint
2.

Level 2 of mastering Emotional Intelligence is
- A.
  
  Capacity to convert emotional information into constructive thought
- B.
  
  Perception of one’s own emotions and capacity to communicate these to others
- C.
  
  Perception of and empathy with the emotions of others
- D.
  
  Capacity to regulate and manage emotions in oneself and others
3.

2 stages of negotiation are
- A.
  
  Opening and shaking hands
- B.
  
  Preparation and agreeing
- C.
  
  Closing and bargaining
- D.
  
  Implementation and compromising
4.

2 factors that counter effective time management are
- A.
  
  Slow clocks and long lunch breaks
- B.
  
  Slow decision making and inadequate training
- C.
  
  Poor reviewing of management lack of delegation
- D.
  
  Poor management structure and poor ethics
5.

Which one of these IS NOT a form of communication outlined in section 2.6?
- A.
  
  Committees
- B.
  
  Networks
- C.
  
  One-to-one personal communication
- D.
  
  Morse Code
6.

The acronym for the six step decision making process is
- A.
  
  DODWSS
- B.
  
  DODDSE
- C.
  
  DODDES
- D.
  
  DDOSDE
7.

Which of these IS NOT a condition in which decision-making can occur?
- A.
  
  Certainty
- B.
  
  Risk
- C.
  
  Probability
- D.
  
  Uncertainty
8.

The word meaning 'too much stress' is
- A.
  
  Distress
- B.
  
  Dostress
- C.
  
  Destress
- D.
  
  Dystress
9.

Which one of these IS NOT a ESM guideline?
- A.
  
  Obey the law
- B.
  
  Tell the truth
- C.
  
  Give personal information without consent
- D.
  
  Practise participation
10.

ESM relates to many factors of which environment?
- A.
  
  Macro
- B.
  
  External
- C.
  
  Operating
- D.
  
  Internal