Management Skills And Ethical Management (Bus Man 2010)

10 Questions | Total Attempts: 48

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Management Quizzes & Trivia

Quiz for sections 2. 6 and 2. 7 of the text book.


Questions and Answers
  • 1. 
    At the centre of Emotional Intelligence are two personal attributes. They are
    • A. 

      Talking skills and Compassion

    • B. 

      Compassion and Empathy

    • C. 

      Self-restraint and Compassion

    • D. 

      Listening and Self-restraint

  • 2. 
    Level 2 of mastering Emotional Intelligence is
    • A. 

      Capacity to convert emotional information into constructive thought

    • B. 

      Perception of one’s own emotions and capacity to communicate these to others

    • C. 

      Perception of and empathy with the emotions of others

    • D. 

      Capacity to regulate and manage emotions in oneself and others

  • 3. 
    2 stages of negotiation are
    • A. 

      Opening and shaking hands

    • B. 

      Preparation and agreeing

    • C. 

      Closing and bargaining

    • D. 

      Implementation and compromising

  • 4. 
    2 factors that counter effective time management are
    • A. 

      Slow clocks and long lunch breaks

    • B. 

      Slow decision making and inadequate training

    • C. 

      Poor reviewing of management lack of delegation

    • D. 

      Poor management structure and poor ethics

  • 5. 
    Which one of these IS NOT a form of communication outlined in section 2.6?
    • A. 

      Committees

    • B. 

      Networks

    • C. 

      One-to-one personal communication

    • D. 

      Morse Code

  • 6. 
    The acronym for the six step decision making process is
    • A. 

      DODWSS

    • B. 

      DODDSE

    • C. 

      DODDES

    • D. 

      DDOSDE

  • 7. 
    Which of these IS NOT a condition in which decision-making can occur?
    • A. 

      Certainty

    • B. 

      Risk

    • C. 

      Probability

    • D. 

      Uncertainty

  • 8. 
    The word meaning 'too much stress' is
    • A. 

      Distress

    • B. 

      Dostress

    • C. 

      Destress

    • D. 

      Dystress

  • 9. 
    Which one of these IS NOT a ESM guideline?
    • A. 

      Obey the law

    • B. 

      Tell the truth

    • C. 

      Give personal information without consent

    • D. 

      Practise participation

  • 10. 
    ESM relates to many factors of which environment?
    • A. 

      Macro

    • B. 

      External

    • C. 

      Operating

    • D. 

      Internal

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