Knowledge Transfer - Concepts Quiz 1
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This is a quiz on the conceptual material covered so far in the in the KT sessions.
- 1.What value does ESM bring to the IS organization? (check all that apply)
- A.
Comprehensive alert management
- B.
Foundation for enabling the effectiveness of the AICC
- C.
Aid tech management in affectively monitoring applications
- D.
Assistance in interpreting operational metrics
- 2.Who are the ESM team’s customers? (check all that apply)
- A.
AICC
- B.
Tech Management
- C.
Business Partners
- D.
Executives
- 3.Which of these factors are critical to the success of the ESM team? (check all that apply)
- A.
Management buy-in
- B.
Agile work process
- C.
Various console’s with individual views into each alerting system
- D.
Effective cross IS collaboration
- 4.The ESM framework is a single purchased application that can handle all of the ESM requirements?
- A.
True
- B.
False
- 5.What is the most common protocol used to pass traps to the ESM framework? (Select one)
- A.
XML
- B.
SMTP
- C.
HTTP
- D.
SNMP
- 6.What logic in the framework takes place first State or Maintenance?
- A.
State
- B.
Maintenance
- 7.Select three inputs of the ESM framework?
- A.
Foreseer
- B.
Request Center
- C.
Indicative
- D.
Patrol
- 8.Which one of the following is not an output of the ESM framework?
- A.
ISM
- B.
Clarify
- C.
ControlM
- D.
Alarmsconsole
- 9.What does the acronym BSM stand for?
- A.
Business Service Migration
- B.
Business Standard Management
- C.
Business Service Management
- D.
Business Service Mitigation
- 10.What happens in the process when a Sourcename record doesn’t exist for a specific alert?
- A.
The process stops and does not proceed
- B.
Ticket and Console is triggered and the ESM oncall person is called
- C.
Ticket only no one is contacted
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