Knowledge Transfer - Concepts Quiz 1

10 Questions | By Jiclark18 | Updated: Mar 22, 2022 | Attempts: 133

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This is a quiz on the conceptual material covered so far in the in the KT sessions.

Questions and Answers

1.

What value does ESM bring to the IS organization? (check all that apply)
- A.
  
  Comprehensive alert management
- B.
  
  Foundation for enabling the effectiveness of the AICC
- C.
  
  Aid tech management in affectively monitoring applications
- D.
  
  Assistance in interpreting operational metrics
2.

Who are the ESM team’s customers? (check all that apply)
- A.
  
  AICC
- B.
  
  Tech Management
- C.
  
  Business Partners
- D.
  
  Executives
3.

Which of these factors are critical to the success of the ESM team? (check all that apply)
- A.
  
  Management buy-in
- B.
  
  Agile work process
- C.
  
  Various console’s with individual views into each alerting system
- D.
  
  Effective cross IS collaboration
4.

The ESM framework is a single purchased application that can handle all of the ESM requirements?
- A.
  
  True
- B.
  
  False
5.

What is the most common protocol used to pass traps to the ESM framework? (Select one)
- A.
  
  XML
- B.
  
  SMTP
- C.
  
  HTTP
- D.
  
  SNMP
6.

What logic in the framework takes place first State or Maintenance?
- A.
  
  State
- B.
  
  Maintenance
7.

Select three inputs of the ESM framework?
- A.
  
  Foreseer
- B.
  
  Request Center
- C.
  
  Indicative
- D.
  
  Patrol
8.

Which one of the following is not an output of the ESM framework?
- A.
  
  ISM
- B.
  
  Clarify
- C.
  
  ControlM
- D.
  
  Alarmsconsole
9.

What does the acronym BSM stand for?
- A.
  
  Business Service Migration
- B.
  
  Business Standard Management
- C.
  
  Business Service Management
- D.
  
  Business Service Mitigation
10.

What happens in the process when a Sourcename record doesn’t exist for a specific alert?
- A.
  
  The process stops and does not proceed
- B.
  
  Ticket and Console is triggered and the ESM oncall person is called
- C.
  
  Ticket only no one is contacted