Knowledge Transfer - Concepts Quiz 1

10 Questions | Total Attempts: 36

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Knowledge Quizzes & Trivia

This is a quiz on the conceptual material covered so far in the in the KT sessions.


Questions and Answers
  • 1. 
    What value does ESM bring to the IS organization? (check all that apply)
    • A. 

      Comprehensive alert management

    • B. 

      Foundation for enabling the effectiveness of the AICC

    • C. 

      Aid tech management in affectively monitoring applications

    • D. 

      Assistance in interpreting operational metrics

  • 2. 
    Who are the ESM team’s customers? (check all that apply)
    • A. 

      AICC

    • B. 

      Tech Management

    • C. 

      Business Partners

    • D. 

      Executives

  • 3. 
    Which of these factors are critical to the success of the ESM team? (check all that apply)
    • A. 

      Management buy-in

    • B. 

      Agile work process

    • C. 

      Various console’s with individual views into each alerting system

    • D. 

      Effective cross IS collaboration

  • 4. 
    The ESM framework is a single purchased application that can handle all of the ESM requirements?
    • A. 

      True

    • B. 

      False

  • 5. 
    What is the most common protocol used to pass traps to the ESM framework? (Select one)
    • A. 

      XML

    • B. 

      SMTP

    • C. 

      HTTP

    • D. 

      SNMP

  • 6. 
    What logic in the framework takes place first State or Maintenance?
    • A. 

      State

    • B. 

      Maintenance

  • 7. 
    Select three inputs of the ESM framework?
    • A. 

      Foreseer

    • B. 

      Request Center

    • C. 

      Indicative

    • D. 

      Patrol

  • 8. 
    Which one of the following is not an output of the ESM framework?
    • A. 

      ISM

    • B. 

      Clarify

    • C. 

      ControlM

    • D. 

      Alarmsconsole

  • 9. 
    What does the acronym BSM stand for?
    • A. 

      Business Service Migration

    • B. 

      Business Standard Management

    • C. 

      Business Service Management

    • D. 

      Business Service Mitigation

  • 10. 
    What happens in the process when a Sourcename record doesn’t exist for a specific alert?
    • A. 

      The process stops and does not proceed

    • B. 

      Ticket and Console is triggered and the ESM oncall person is called

    • C. 

      Ticket only no one is contacted