IMSM COMMERCIAL Monthly Knowledge Check

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| By ALEXYANSON

ALEXYANSON

Community Contributor

Quizzes Created: 2 | Total Attempts: 180

Questions: 10 | Attempts: 144 | Updated: Mar 15, 2023

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Imsm Commercial Monthly Knowledge Check - Quiz

It is important that we can recall every update that we have and apply it correctly when we are processing. Lessen the time asking, begin to be independent.

Questions and Answers

1.

CALLING PLAN: Only Directory Assistance should be uncheck if the Calling Plan is DA_INTL_BLOCK?
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
The statement is false because if the Calling Plan is DA_INTL_BLOCK, it means that Directory Assistance is already blocked. Therefore, there is no need to uncheck it.

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2.

We will create SR Ticket to add missing TNs in Ecust.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
The statement suggests that in order to add missing TNs in Ecust, a SR Ticket will be created. This implies that there is a process in place for addressing missing TNs in Ecust, and the creation of a SR Ticket is part of that process. Therefore, the answer "True" indicates that the statement is accurate and correctly describes the procedure for adding missing TNs in Ecust.

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3.

Device in CMS FQDN is no longer on the account in billing, this is a invalid escalation?
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
We are not escalating this Escalation Reason anymore, continue the migration and notate.

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4.

Escalation: TN not owned by Comcast, We will create a ticket and delete the BTS information.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
The given statement is true because it states that if the TN (telephone number) is not owned by Comcast, a ticket will be created and the BTS (Behind the Scenes) information will be deleted. This suggests that Comcast takes the issue seriously and has a process in place to handle situations where they do not have ownership of a TN.

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5.

Escalation: We are not creating ticket for the following Escalation Reasons:
- A.
  
  Incompatible Device, Housekey Missing, Group Id Already Exist.
- B.
  
  Incompatible Device, Group Id Already Exist, Test Account
- C.
  
  No Valid Account Number, Incompatible Device, Residential Account
- D.
  
  TN not owned by Comcast, Test Account, Extension 0001 or 0002
Correct Answer
B. Incompatible Device, Group Id Already Exist, Test Account

Explanation
The given answer lists the three escalation reasons that are not included in the creation of a ticket. These reasons are "Incompatible Device," "Group Id Already Exist," and "Test Account." This means that if any escalation involves any of these three reasons, a ticket will not be created.

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6.

Invalid Forwarding TN in Broadsoft. Which action is appropriate?
- A.
  
  Note the TN, do not update and continue the migration steps.
- B.
  
  Note the invalid TN, and let the feature set to ON.
- C.
  
  Note the invalid TN error message, and turn OFF the feature.
- D.
  
  Note the invalid TN error message and Escalate
Correct Answer
C. Note the invalid TN error message, and turn OFF the feature.

Explanation
The appropriate action in this situation is to note the invalid TN error message and turn OFF the feature. This means that the invalid TN is identified and acknowledged, and the feature causing the error is disabled to prevent any further issues or complications.

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7.

How we process a MTA Model TM508g?
- A.
  
  Activate the TNs with MTA Model TM 608g, Update COS in BACCGUI with MTA Model TM 508g and Reset Modem.
- B.
  
  Activate the TNs with MTA Model TM 508g, Update COS in BACCGUI with MTA Model TM 508g and Reset Modem.
- C.
  
  Activate the TNs with MTA Model TM 608g, Update COS in BACCGUI with MTA Model TM 608g and Reset Modem.
- D.
  
  Activate the TNs with MTA Model TM 508g, Update COS in BACCGUI with with MTA Model TM 608g and Reset Modem.
Correct Answer
A. Activate the TNs with MTA Model TM 608g, Update COS in BACCGUI with MTA Model TM 508g and Reset Modem.
8.

CM not associated with MTA in BACCGUI, How we handle this scenario?
- A.
  
  Delete the Device. Provisioned the Device again.
- B.
  
  Reset the Modem. If it still doesn't appear, delete the device and provisioned it again.
- C.
  
  Delete the Device. Reset the Modem. Provisioned the Device again.
- D.
  
  Reset the Modem. If it still doesn't appear notate and continue the migration process.
Correct Answer
B. Reset the Modem. If it still doesn't appear, delete the device and provisioned it again.

Explanation
The correct answer suggests that if the CM (Cable Modem) is not associated with the MTA (Multimedia Terminal Adapter) in BACCGUI (Broadband Access Controller Configuration Graphical User Interface), the recommended approach is to reset the modem. If the issue persists and the device still doesn't appear, the next step is to delete the device and provision it again. This sequence of actions aims to troubleshoot and resolve the problem of the CM not being associated with the MTA.

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9.

Ecust error: Multiple Customer. How we can check the Group ID?
- A.
  
  Manage Products
- B.
  
  Update Products
- C.
  
  Query Customer Product
- D.
  
  Get Product
Correct Answer
C. Query Customer Product

Explanation
The correct answer is "Query Customer Product" because in order to check the Group ID when there is a multiple customer error, we need to query the customer's product information. This option allows us to retrieve the relevant data and examine the Group ID associated with the customer's products. The other options, such as "Manage Products," "Update Products," and "Get Product," do not provide the necessary functionality to specifically check the Group ID in this scenario.

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Current Version
Mar 15, 2023

Quiz Edited by
ProProfs Editorial Team
Sep 05, 2016

Quiz Created by
ALEXYANSON

Imsm Commercial Monthly Knowledge Check

CALLING PLAN: Only Directory Assistance should be uncheck if the Calling Plan is DA_INTL_BLOCK?

We will create SR Ticket to add missing TNs in Ecust.

Device in CMS FQDN is no longer on the account in billing, this is a invalid escalation?

Escalation: TN not owned by Comcast, We will create a ticket and delete the BTS information.

Escalation: We are not creating ticket for the following Escalation Reasons:

Invalid Forwarding TN in Broadsoft. Which action is appropriate?

How we process a MTA Model TM508g?

CM not associated with MTA in BACCGUI, How we handle this scenario?

Ecust error: Multiple Customer. How we can check the Group ID?