Imsm Commercial Monthly Knowledge Check

10 Questions | Total Attempts: 134

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Imsm Commercial Monthly Knowledge Check

It is important that we can recall every update that we have and apply it correctly when we are processing. Lessen the time asking, begin to be independent.


Questions and Answers
  • 1. 
    CALLING PLAN: Only Directory Assistance should be uncheck if the Calling Plan is DA_INTL_BLOCK?
    • A. 

      True

    • B. 

      False

  • 2. 
    We will create SR Ticket to add missing TNs in Ecust.
    • A. 

      True

    • B. 

      False

  • 3. 
    Device in CMS FQDN is no longer on the account in billing, this is a invalid escalation?
    • A. 

      True

    • B. 

      False

  • 4. 
    Escalation: TN not owned by Comcast, We will create a ticket and delete the BTS information.
    • A. 

      True

    • B. 

      False

  • 5. 
    Escalation: We are not creating ticket for the following Escalation Reasons:
    • A. 

      Incompatible Device, Housekey Missing, Group Id Already Exist.

    • B. 

      Incompatible Device, Group Id Already Exist, Test Account

    • C. 

      No Valid Account Number, Incompatible Device, Residential Account

    • D. 

      TN not owned by Comcast, Test Account, Extension 0001 or 0002

  • 6. 
    Invalid Forwarding TN in Broadsoft. Which action is appropriate?
    • A. 

      Note the TN, do not update and continue the migration steps.

    • B. 

      Note the invalid TN, and let the feature set to ON.

    • C. 

      Note the invalid TN error message, and turn OFF the feature.

    • D. 

      Note the invalid TN error message and Escalate

  • 7. 
    How we process a MTA Model TM508g?
    • A. 

      Activate the TNs with MTA Model TM 608g, Update COS in BACCGUI with MTA Model TM 508g and Reset Modem.

    • B. 

      Activate the TNs with MTA Model TM 508g, Update COS in BACCGUI with MTA Model TM 508g and Reset Modem.

    • C. 

      Activate the TNs with MTA Model TM 608g, Update COS in BACCGUI with MTA Model TM 608g and Reset Modem.

    • D. 

      Activate the TNs with MTA Model TM 508g, Update COS in BACCGUI with with MTA Model TM 608g and Reset Modem.

  • 8. 
    CM not associated with MTA in BACCGUI, How we handle this scenario?
    • A. 

      Delete the Device. Provisioned the Device again.

    • B. 

      Reset the Modem. If it still doesn't appear, delete the device and provisioned it again.

    • C. 

      Delete the Device. Reset the Modem. Provisioned the Device again.

    • D. 

      Reset the Modem. If it still doesn't appear notate and continue the migration process.

  • 9. 
    Ecust error: Multiple Customer. How we can check the Group ID?
    • A. 

      Manage Products

    • B. 

      Update Products

    • C. 

      Query Customer Product

    • D. 

      Get Product

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