Imsm Commercial Monthly Knowledge Check

The statement suggests that in order to add missing TNs in Ecust, a SR Ticket will be created. This implies that there is a process in place for addressing missing TNs in Ecust, and the creation of a SR Ticket is part of that process. Therefore, the answer "True" indicates that the statement is accurate and correctly describes the procedure for adding missing TNs in Ecust.

The statement is false because if the Calling Plan is DA_INTL_BLOCK, it means that Directory Assistance is already blocked. Therefore, there is no need to uncheck it.

The appropriate action in this situation is to note the invalid TN error message and turn OFF the feature. This means that the invalid TN is identified and acknowledged, and the feature causing the error is disabled to prevent any further issues or complications.

We are not escalating this Escalation Reason anymore, continue the migration and notate.

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The given answer lists the three escalation reasons that are not included in the creation of a ticket. These reasons are "Incompatible Device," "Group Id Already Exist," and "Test Account." This means that if any escalation involves any of these three reasons, a ticket will not be created.

The correct answer is "Query Customer Product" because in order to check the Group ID when there is a multiple customer error, we need to query the customer's product information. This option allows us to retrieve the relevant data and examine the Group ID associated with the customer's products. The other options, such as "Manage Products," "Update Products," and "Get Product," do not provide the necessary functionality to specifically check the Group ID in this scenario.

The given statement is true because it states that if the TN (telephone number) is not owned by Comcast, a ticket will be created and the BTS (Behind the Scenes) information will be deleted. This suggests that Comcast takes the issue seriously and has a process in place to handle situations where they do not have ownership of a TN.

The correct answer suggests that if the CM (Cable Modem) is not associated with the MTA (Multimedia Terminal Adapter) in BACCGUI (Broadband Access Controller Configuration Graphical User Interface), the recommended approach is to reset the modem. If the issue persists and the device still doesn't appear, the next step is to delete the device and provision it again. This sequence of actions aims to troubleshoot and resolve the problem of the CM not being associated with the MTA.