Imsm Commercial Monthly Knowledge Check

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ALEXYANSON
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Quizzes Created: 2 | Total Attempts: 180
Questions: 10 | Attempts: 143

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Imsm Commercial Monthly Knowledge Check - Quiz

It is important that we can recall every update that we have and apply it correctly when we are processing. Lessen the time asking, begin to be independent.


Questions and Answers
  • 1. 

    CALLING PLAN: Only Directory Assistance should be uncheck if the Calling Plan is DA_INTL_BLOCK?

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The statement is false because if the Calling Plan is DA_INTL_BLOCK, it means that Directory Assistance is already blocked. Therefore, there is no need to uncheck it.

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  • 2. 

    We will create SR Ticket to add missing TNs in Ecust.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The statement suggests that in order to add missing TNs in Ecust, a SR Ticket will be created. This implies that there is a process in place for addressing missing TNs in Ecust, and the creation of a SR Ticket is part of that process. Therefore, the answer "True" indicates that the statement is accurate and correctly describes the procedure for adding missing TNs in Ecust.

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  • 3. 

    Device in CMS FQDN is no longer on the account in billing, this is a invalid escalation?

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    We are not escalating this Escalation Reason anymore, continue the migration and notate.

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  • 4. 

    Escalation: TN not owned by Comcast, We will create a ticket and delete the BTS information.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The given statement is true because it states that if the TN (telephone number) is not owned by Comcast, a ticket will be created and the BTS (Behind the Scenes) information will be deleted. This suggests that Comcast takes the issue seriously and has a process in place to handle situations where they do not have ownership of a TN.

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  • 5. 

    Escalation: We are not creating ticket for the following Escalation Reasons:

    • A.

      Incompatible Device, Housekey Missing, Group Id Already Exist.

    • B.

      Incompatible Device, Group Id Already Exist, Test Account

    • C.

      No Valid Account Number, Incompatible Device, Residential Account

    • D.

      TN not owned by Comcast, Test Account, Extension 0001 or 0002

    Correct Answer
    B. Incompatible Device, Group Id Already Exist, Test Account
    Explanation
    The given answer lists the three escalation reasons that are not included in the creation of a ticket. These reasons are "Incompatible Device," "Group Id Already Exist," and "Test Account." This means that if any escalation involves any of these three reasons, a ticket will not be created.

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  • 6. 

    Invalid Forwarding TN in Broadsoft. Which action is appropriate?

    • A.

      Note the TN, do not update and continue the migration steps.

    • B.

      Note the invalid TN, and let the feature set to ON.

    • C.

      Note the invalid TN error message, and turn OFF the feature.

    • D.

      Note the invalid TN error message and Escalate

    Correct Answer
    C. Note the invalid TN error message, and turn OFF the feature.
    Explanation
    The appropriate action in this situation is to note the invalid TN error message and turn OFF the feature. This means that the invalid TN is identified and acknowledged, and the feature causing the error is disabled to prevent any further issues or complications.

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  • 7. 

    How we process a MTA Model TM508g?

    • A.

      Activate the TNs with MTA Model TM 608g, Update COS in BACCGUI with MTA Model TM 508g and Reset Modem.

    • B.

      Activate the TNs with MTA Model TM 508g, Update COS in BACCGUI with MTA Model TM 508g and Reset Modem.

    • C.

      Activate the TNs with MTA Model TM 608g, Update COS in BACCGUI with MTA Model TM 608g and Reset Modem.

    • D.

      Activate the TNs with MTA Model TM 508g, Update COS in BACCGUI with with MTA Model TM 608g and Reset Modem.

    Correct Answer
    A. Activate the TNs with MTA Model TM 608g, Update COS in BACCGUI with MTA Model TM 508g and Reset Modem.
  • 8. 

    CM not associated with MTA in BACCGUI, How we handle this scenario?

    • A.

      Delete the Device. Provisioned the Device again.

    • B.

      Reset the Modem. If it still doesn't appear, delete the device and provisioned it again.

    • C.

      Delete the Device. Reset the Modem. Provisioned the Device again.

    • D.

      Reset the Modem. If it still doesn't appear notate and continue the migration process.

    Correct Answer
    B. Reset the Modem. If it still doesn't appear, delete the device and provisioned it again.
    Explanation
    The correct answer suggests that if the CM (Cable Modem) is not associated with the MTA (Multimedia Terminal Adapter) in BACCGUI (Broadband Access Controller Configuration Graphical User Interface), the recommended approach is to reset the modem. If the issue persists and the device still doesn't appear, the next step is to delete the device and provision it again. This sequence of actions aims to troubleshoot and resolve the problem of the CM not being associated with the MTA.

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  • 9. 

    Ecust error: Multiple Customer. How we can check the Group ID?

    • A.

      Manage Products

    • B.

      Update Products

    • C.

      Query Customer Product

    • D.

      Get Product

    Correct Answer
    C. Query Customer Product
    Explanation
    The correct answer is "Query Customer Product" because in order to check the Group ID when there is a multiple customer error, we need to query the customer's product information. This option allows us to retrieve the relevant data and examine the Group ID associated with the customer's products. The other options, such as "Manage Products," "Update Products," and "Get Product," do not provide the necessary functionality to specifically check the Group ID in this scenario.

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