Becoming A Kb Editor
Passing this thread will qualify you to become a Knowledge Base editor. It'll take a bit longer to go through the system than applying the badge, so don't be surprised if there is a delay between getting your badge and getting the ability to edit the KB.
- 1.Why is it super important to add thorough revision notes when you make an edit to the KB? Tick all that apply.
- A.
So that the publishers know what changes you made before they publish it.
- B.
So that anyone checking the revision history for whatever reason knows what happened.
- C.
So that we know you're serious about your change.
- D.
For science.
- 2.Choose the correct option. Adding thorough revision notes is ________ important.
- A.
Super
- B.
SUPER
- C.
Quite
- D.
Not very
- 3.Which of these are suitable revision notes? Tick all that apply.
- A.
"tweaked a typo change".
- B.
"Fixed a typo: niternet changed to internet".
- C.
[none].
- D.
Added new paragraph directly below "Internet settings" header.
- 4.If there's a typo, or grammar mistake, when should you edit the KB?
- A.
Straight away if you know it doesn't require discussing.
- B.
You shouldn't, this needs discussing.
- C.
You will need to consult the Knowledge Base Police.
- D.
This is OK to be left how it is.
- 5.What is a minor edit to a KB article? Tick all that apply.
- A.
Typo and grammar correction, broken links, and the correction of obvious errors.
- B.
A straightforward change that does not require any discussion.
- C.
A change which will need minor discussion before editing.
- D.
Only when you see a broken link in an article.
- 6.When creating a whole new article, why is it vital to discuss with others first? Tick all that apply.
- A.
The edit may be inaccurate, or may not need changing at all.
- B.
To see if anyone else is on it first and give and accept feedback from other members on it.
- C.
It boosts the stats in the Contribute section, which is always good right?
- D.
To brag about the edit you're making, so that everyone knows how great you are.
- 7.What are the most important steps when editing something major on KB?
- A.
Identify which Knowledge Gardener is leading the change.
- B.
Confirm that the suggestion will be included, and to insert it in the List of pending changes.
- C.
All suggestions should be approved or rejected within 7 days.
- 8.What is the Knowledge Base not used for?
- A.
Historical reference, opinion, advertisement, etc.
- B.
Giffgaff specific things that are current.
- C.
Members who are looking for information whether it's for themselves or to become an Approved Helper.
- 9.What information will you find in the Knowledge Base? Tick all that apply.
- A.
New up to date information.
- B.
Important information that all giffgaffers will need to know.
- C.
Up to date descriptions of the giffgaff service.
- D.
Giffgaff products and services.
- E.
Factual and neutral information.
- F.
Historical information.
- G.
Information on other giffgaffers.
- H.
A wiki for all giffgaff related items.
- 10.What is it that you can use the knowledge base for?
- A.
It is for getting as much information regarding everything giffgaff, that's up to date and factual.
- B.
It is used for advertising your affiliate link.
- C.
It is much like a museum where you can learn about the history of giffgaff.
- D.
It is used to get information about other members for members that ask on the community.
- 11.What should you remember to do when adding new information to the KB?
- A.
AROUSE it before saving it
- B.
SWEETPOTATO
- C.
Ensuring you have enough kudos in order to make the change.
- D.
Information has quirky images and font styles.
- E.
Delete the previous article and start from scratch.
- 12.When adding new information to the KB what should you make sure to do with your facts?
- A.
Check them!
- B.
Make up new ones, for the hell of it.
- C.
Decorate them.
- D.
Embellish them
- 13.It is ok to send a KB article to publishers without fact checking first.
- A.
True
- B.
False
- 14.Is it OK to have multiple tags on the same KB article?
- A.
Absolutely, in fact more tags the merrier.
- B.
No, we don't want to clog up the KB articles with multiple tags.
- C.
It depends on what the subject is, depending on how many tags you can have for it.
- 15.Why is it important to add all kinds of tags to KB articles?
- A.
This ensure that whatever a member is searching, they will find the relevant KB article.
- B.
This is because we like to have pages and pages of tags, no matter what they are, linked to KB articles.
- C.
We are addicted to adding tags to anything and everything.
- D.
Tags look cool and organised.
- 16.What is an editor's role?
- A.
Edit current KB articles so information is up to date and grammatically correct.
- B.
To write stories and scenarios for the KB.
- C.
Makes sure the KB is fun and quirky, with emoticons that makes it easier for other members.
- D.
Editors read facts found on Google and then writes them up for the Knowledge Base.
- 17.What is a publisher's role?
- A.
A publisher's role is to be the bee's knees and be 100% positive information is correct before publishing an article.
- B.
A publisher is able to publish all changes to official giffgaff pages such as our 4G page.
- C.
A publisher creates content for KB as well as threads in top tips and ensures that information is correct.
- D.
A publisher is a single member of staff who approves all edits and changes to Knowledge Base articles.
- 18.The community team has a basic support role for members regarding KB. What do they support?
- A.
Answer any questions that can't be answered by other members.
- B.
Provide new information as it comes in.
- C.
Resolve disputes between members.
- D.
All that has been mentioned.
- 19.Cross-referencing KB articles is important and useful, but why?
- A.
It gives members the ability to keep gaining knowledge when you cross reference KB articles together.
- B.
Links make the page look pretty.
- C.
It's so we know how many times a link has been clicked, so we know what members are mostly unsure about.
- D.
This is for our own benefit which may or may not involve a secret KB club.
- 20.The "A Knowledge Base Run By You" thread is there to ______
- A.
Inform you of all the editors and publishers and any updates that are happening within the KB
- B.
Let you know what is happening in the world of Approved Helpers
- C.
Tell you if there are any errors that can be found within the KB
- D.
To look pretty and organised with what is happening in the KB
- 21.Within the "Knowledge Base Run By You" thread, you can find out how to become a publisher and editor. True or False?
- A.
True
- B.
False
- 22.Our unhappy friend Technology-Impaired Velma is still struggling with issues. It is important that everything written in the Knowledge Base is _________
- A.
Easily understood for everyone who reads it, including English-As-A-Second-Language Eva and Velma.
- B.
Written in paragraphs of facts without bulletpoints as it is then easier to read.
- C.
Full of short fun facts, it doesn't matter if it's in text speech either.
- D.
Written in a way that only people who know technology will understand.
- 23.Our KB is viewed by new and older members. Is it OK to use terms such as 'porting' and 'PUK' in the KB?
- A.
Absolutely not. Our KB needs to be accessible and understood by everyone. Including people who don't 'get' technology.
- B.
Sure, as long as also it explains what that term means.
- C.
Yep, its perfectly fine.
- D.
Starfish.
- 24.In the KB we use anchor links. What are they used for?
- A.
If an article has lots of information it breaks the page into sections, making it easier to navigate.
- B.
They can be used to link multiple pages together.
- C.
They are used as a base for all links within the KB
- D.
They are used every time there's a bulletpoint in an article
- 25.What is an anchor link?
- A.
A link that reloads the page and takes the clicker to specific place on the page.
- B.
A link that takes the clicker through to a place on the page they are currently on without reloading the page.
- C.
A link that looks like an anchor. Ahoy.
- D.
A link in the chain that holds an anchor onto the ship it's part of.
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