Hspm 260 Exam 3

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| By Morgan Hennin

Morgan Hennin

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1/55 Questions

"Brand _____________" is the value that consumers give to a product because of the associations with the brand
- Symbol
- Equity
- Logo
- System

About This Quiz

HSPM 260 Exam 3 assesses understanding of key marketing concepts within the tourism sector. It evaluates knowledge on brand equity, market segmentation, cooperative marketing, behavioral segmentation, societal marketing, and marketing evaluation processes.

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2.

Which of the following is not one of the criteria for market segmentation?
- Measurable
- Accessible
- Heterogeneous
- Compatible
Correct Answer

A. Heterogeneous

Explanation

Heterogeneous is not one of the criteria for market segmentation. Market segmentation refers to dividing a market into distinct groups based on certain characteristics or behaviors. The criteria for market segmentation include measurability, which means the ability to quantify and measure the characteristics of the target market; accessibility, which refers to the ability to reach and serve the target market effectively; and compatibility, which means that the target market should be compatible with the organization's objectives and capabilities. Heterogeneous, on the other hand, refers to the diversity or differences within a market segment, and is not a criterion for segmentation itself.

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3.

_________ is another name for cooperative marketing in tourism.
- Promotion
- Positioning
- Partnership
- Product
Correct Answer

A. Partnership

Explanation

Partnership is another name for cooperative marketing in tourism. Cooperative marketing refers to the collaboration between two or more businesses in the tourism industry to promote their products or services collectively. By forming partnerships, these businesses can pool their resources, share marketing costs, and reach a larger audience. This strategy allows them to leverage each other's strengths and create mutually beneficial marketing campaigns, ultimately driving more tourists and increasing their overall revenue.

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4.

______________ segmentation divides customer by their usage rates, volume of use, frequency of use, usage status, and use occasions.
- Purpose of Trip
- Psychographic
- Behavioral
- Demographic
Correct Answer

A. Behavioral

Explanation

Behavioral segmentation divides customers based on their usage rates, volume of use, frequency of use, usage status, and use occasions. This means that customers are grouped together based on their behaviors and patterns of product or service usage. This type of segmentation allows businesses to target specific groups of customers who exhibit similar behaviors, enabling them to tailor their marketing strategies and offerings to better meet the needs and preferences of these customers. By understanding the behavioral characteristics of different customer segments, businesses can effectively position their products or services and create more personalized experiences for their target audience.

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5.

The process of developing a marketing approach that is based upon the satisfaction of visitors' needs and wants, while respecting the community's long-term interests is:
- Product Orientation
- Societal Marketing
- Selling Orientation
- Strategic Marketing
Correct Answer

A. Societal Marketing

Explanation

Societal marketing is the process of developing a marketing approach that focuses on meeting the needs and wants of visitors while also considering the long-term interests of the community. It involves creating products and marketing strategies that not only satisfy customers but also contribute to the well-being of society as a whole. This approach takes into account the social, environmental, and ethical implications of marketing decisions, aiming to create a positive impact on both the target audience and the broader community.

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6.

The last step in the marketing planning process where success is evaluated fits with this question.
- How do we know if we got there?
- Were we successful?
- How did we get there?
- Where are we now?
Correct Answer

A. How do we know if we got there?

Explanation

The question is asking about the last step in the marketing planning process where success is evaluated. The answer "How do we know if we got there?" aligns with this because it reflects the need to assess whether the desired goals and objectives have been achieved. This question implies the importance of measuring and evaluating the outcomes of the marketing plan to determine its effectiveness and make any necessary adjustments for future planning.

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7.

This additional "P" of marketing is not one of the traditional "four Ps of marketing" but requires attention because of uniqueness of tourism marketing.
- Price
- Place
- People
- Promotion
Correct Answer

A. People

Explanation

The additional "P" of marketing in tourism is "People." While not one of the traditional four Ps of marketing, it is essential in tourism marketing due to the unique nature of the industry. In tourism, the focus is on the people who are providing the service and the people who are experiencing it. The interactions and relationships between these individuals play a crucial role in the success of tourism marketing efforts. Understanding the needs, preferences, and behaviors of the target audience is essential for creating effective marketing strategies in the tourism industry.

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8.

The VALS (Values and Life Styles) system is one example of psychographic segmentation.
- True
- False
Correct Answer

A. True

Explanation

The VALS system is indeed an example of psychographic segmentation. Psychographic segmentation involves dividing a market based on consumers' attitudes, values, interests, and lifestyles. The VALS system specifically categorizes consumers into different segments based on their psychological characteristics and motivations. It helps marketers understand consumers' needs and preferences, allowing them to tailor their marketing strategies accordingly. Therefore, the statement is true.

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9.

Market ________________ is a process through which people with similar needs, wants, and characteristics are grouped together so that a tourism organization can use greater precision in serving and communicating with these people.
- Branding
- Segmentation
- Targeting
- Positioning
Correct Answer

A. Segmentation

Explanation

Segmentation is the correct answer because it refers to the process of grouping individuals with similar needs, wants, and characteristics together. By segmenting the market, a tourism organization can better understand and cater to the specific preferences and demands of different groups of people. This allows for greater precision in serving and communicating with these individuals, ultimately leading to more effective marketing strategies and customer satisfaction.

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10.

Which of following is NOT a characteristic that makes tourism marketing unique?
- Highly elastic and seasonal
- A mixture of services and facilities
- Intangible experiences
- Heavy control over the quality of services
Correct Answer

A. Heavy control over the quality of services

Explanation

Tourism marketing is unique because it involves a mixture of services and facilities, offering intangible experiences that cannot be physically possessed. Additionally, it is highly elastic and seasonal, meaning that demand for tourism can fluctuate greatly depending on various factors. However, heavy control over the quality of services is not a characteristic that sets tourism marketing apart. In fact, ensuring quality control is a common practice in many industries, not just tourism.

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11.

Strategic activities are activities that address long-term goals while tactical plans are developed for shorter time frame plans.
- True
- False
Correct Answer

A. True

Explanation

Strategic activities are indeed focused on achieving long-term goals. They involve the planning and implementation of actions that align with the overall vision and objectives of an organization. On the other hand, tactical plans are developed for shorter time frames, typically addressing specific tasks, projects, or operations that contribute to the larger strategic goals. These plans are more detailed and specific, outlining the steps and resources required to accomplish immediate objectives. Therefore, the statement is correct in stating that strategic activities are for long-term goals while tactical plans are for shorter time frames.

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12.

All of the following are stages in the product life cycle except:
- Decline
- Maturity
- Distribution
- Growth
Correct Answer

A. Distribution

Explanation

The product life cycle refers to the different stages that a product goes through from its introduction to its eventual decline. The stages include introduction, growth, maturity, and decline. Distribution, on the other hand, is not a stage in the product life cycle, but rather a function or process involved in getting the product to the consumers. It involves activities such as warehousing, transportation, and logistics.

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13.

Which of the following is not a reason why visitors like vacation packages?
- Supports mass tourism
- Greater convenience (saves time)
- Greater economy (saves money)
- Implicit assurance of consistent quality
Correct Answer

A. Supports mass tourism

Explanation

Vacation packages do not support mass tourism. Mass tourism refers to the phenomenon of large numbers of people traveling to popular tourist destinations, often resulting in overcrowding and negative impacts on the environment and local communities. Vacation packages, on the other hand, offer convenience, economy, and assurance of consistent quality, which are reasons why visitors like them.

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14.

The three elements of the experience include the physical elements of the product, the consumers themselves and the service elements provided by __________.
- Travel Agents
- Staff
- Conference Organizers
- NTO Management
Correct Answer

A. Staff

Explanation

The correct answer is "Staff" because they play a crucial role in providing the service elements of the experience. They interact directly with the consumers, ensuring their needs are met and providing a positive and memorable experience. The physical elements of the product and the consumers themselves are also important, but without the service provided by the staff, the overall experience would not be complete.

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15.

The "tangibility" of services is a key difference that makes tourism marketing unique.
- True
- False
Correct Answer

A. False

Explanation

The statement is false because the tangibility of services is not a key difference that makes tourism marketing unique. In fact, the intangibility of services is one of the main characteristics that distinguishes tourism marketing from other types of marketing. Unlike physical products, tourism services cannot be touched or experienced before purchase, making it more challenging to market and promote them effectively. Therefore, the correct answer is false.

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16.

All of the following are measurements of the promotional activities except:
- Advertising tracking studies
- Pre testing and post testing
- Conversion studies
- Feasibility research
Correct Answer

A. Feasibility research

Explanation

Feasibility research is not a measurement of promotional activities. It is a type of research conducted to determine the viability and potential success of a project or initiative. On the other hand, advertising tracking studies, pre-testing and post-testing, and conversion studies are all measurements that help evaluate the effectiveness and impact of promotional activities.

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17.

A key difference between the promotional programs of national tourism offices (NTO) and their counterparts at regional tourism organizations (RTO) at the state, provincial, and territorial levels is:
- RTOs do not get involved in travel trade marketing
- RTO promotional programs
- RTOs focus more on domestic travelers than international
- NTOs have less overseas offices than RTOs
Correct Answer

A. RTOs focus more on domestic travelers than international

Explanation

RTOs focus more on domestic travelers than international. This means that regional tourism organizations prioritize attracting and promoting tourism within their own country or region, rather than targeting international tourists. This could be due to various factors such as limited resources, a focus on local economic development, or a desire to showcase the unique attractions and experiences available to domestic travelers.

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18.

The message "idea" is "how" the message is communicated to the target market.
- True
- False
Correct Answer

A. False

Explanation

The statement suggests that the term "idea" refers to the way a message is communicated to the target market. However, this is not true. The term "idea" typically refers to the main concept or theme of a message, rather than the method or manner in which it is communicated. Therefore, the correct answer is false.

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19.

Promotion = _____________.
- Advertising
- Communication
- Social Media
- Consumers
Correct Answer

A. Communication

Explanation

Communication is the correct answer because promotion involves the dissemination of information to target audiences in order to persuade them to take a desired action. This requires effective communication strategies and tactics to convey the promotional message to the intended recipients. Communication plays a crucial role in promoting products, services, or ideas by creating awareness, generating interest, and influencing consumer behavior. It encompasses various channels and methods such as advertising, public relations, direct marketing, sales promotions, and personal selling.

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20.

This media has high geographic selection, high noise level, and high timing flexibility.
- Television
- Radio
- Newspaper
- Magazine
Correct Answer

A. Radio

Explanation

Radio has high geographic selection because it can reach a wide audience in a specific region. It also has a high noise level because it can be easily interrupted or affected by interference. Additionally, radio offers high timing flexibility as it can be listened to at any time, allowing advertisers to target specific time slots for their ads. Therefore, radio is the correct answer as it possesses all the mentioned characteristics.

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21.

The promotional mix is made up of the following parts:
- Marketing mix, marketing segmentation, product life cycle and positioning
- Publicity, sales promotion, personal selling and advertising
- Newspapers, magazines, television, radio and billboards
- Informative, persuasive, and reminder communications
Correct Answer

A. Publicity, sales promotion, personal selling and advertising

Explanation

The promotional mix consists of various elements that a company uses to communicate and promote its products or services to its target audience. Publicity involves generating media coverage and public attention for the company or its offerings. Sales promotion refers to short-term incentives or promotional activities aimed at increasing sales. Personal selling involves direct communication and interaction with potential customers to persuade them to make a purchase. Advertising involves paid, non-personal communication through various media channels to reach a wider audience. These elements together form the promotional mix, enabling companies to effectively reach and engage their target customers.

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22.

____________ trip is an educational tour for selected tour operators and retail travel agents.
- Incentive
- Escorted
- Group
- Familiarization (FAM)
Correct Answer

A. Familiarization (FAM)

Explanation

A familiarization (FAM) trip is an educational tour specifically organized for selected tour operators and retail travel agents. This trip allows them to familiarize themselves with a particular destination, hotel, or tour package so that they can promote and sell it more effectively to their clients. It gives them firsthand experience and knowledge about the destination or product, enabling them to provide accurate information and recommendations to their customers.

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23.

A testimonial from a celebrity (e.g., Bryce Dallas Howard for New Zealand's promotion) is an example of a(n) ____________ promotion.
- Sales
- Informative
- Persuasive
- Reminder
Correct Answer

A. Persuasive

Explanation

A testimonial from a celebrity is an example of a persuasive promotion because it aims to influence and persuade the target audience to believe in and support the product or service being endorsed. The use of a celebrity adds credibility and attractiveness to the promotion, making it more persuasive and convincing for consumers to try or buy the product.

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24.

In selecting promotional media, decision will be tied closely to your decision on what _______________ mix elements to use.
- Marketing
- Promotional
- Destination
- Sales
Correct Answer

A. Promotional

Explanation

The correct answer is "Promotional". When deciding on the promotional media to use, it is important to consider the overall promotional mix elements. This means that the choice of promotional media should align with the other elements of the promotional strategy, such as advertising, personal selling, public relations, and direct marketing. By ensuring consistency and coordination among these elements, the promotional efforts can be more effective in reaching the target audience and achieving the desired marketing objectives.

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25.

All of the following are major goals of an NTO (national tourism office) except:
- Partnership development
- Consumer marketing and promotion
- Travel policy development
- Package and tour development
Correct Answer

A. Travel policy development

Explanation

The major goals of a National Tourism Office (NTO) typically include partnership development, consumer marketing and promotion, and package and tour development. However, travel policy development is not typically a major goal of an NTO. NTOs primarily focus on promoting tourism within their country and attracting visitors, rather than developing travel policies.

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26.

Publicity involves non-paid communication of information about an organization's tourism services.
- True
- False
Correct Answer

A. True

Explanation

Publicity refers to the dissemination of information about an organization's tourism services through non-paid means. This can include media coverage, press releases, social media mentions, and word-of-mouth. Unlike advertising, publicity does not require payment for the communication of information. Therefore, the statement that "Publicity involves non-paid communication of information about an organization's tourism services" is true.

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27.

______________ is an example of NTO in the U.S that only markets internationally.
- Local CVB
- State tourism organization
- Brand USA
- MICE Industry
Correct Answer

A. Brand USA

Explanation

Brand USA is an example of NTO (National Tourism Organization) in the U.S that only markets internationally. This organization is responsible for promoting the United States as a travel destination to international tourists. Unlike the other options listed, such as the Local CVB (Convention and Visitors Bureau) or State tourism organization, Brand USA focuses specifically on marketing the U.S to international markets rather than catering to local or domestic tourism. The MICE Industry refers to the Meetings, Incentives, Conferences, and Exhibitions industry and is not directly related to promoting tourism.

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28.

All of the following are elements of the communications process except:
- Message idea
- Promotional media
- Response
- Travel trade
Correct Answer

A. Travel trade

Explanation

The travel trade is not an element of the communication process. The communication process typically involves a sender, a message, a channel, a receiver, and a response. The travel trade refers to the industry that includes travel agencies, tour operators, and other businesses involved in facilitating travel and tourism. While the travel trade may play a role in promoting and distributing messages, it is not considered an essential element of the communication process itself.

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29.

_____________ is increasingly being used in tourism to encourage repeat usage as "reminder" promotions.
- Product life cycle
- Integrated marketing
- Personal selling
- Database marketing
Correct Answer

A. Database marketing

Explanation

Database marketing is increasingly being used in tourism to encourage repeat usage as "reminder" promotions. By using customer data and information stored in a database, tourism businesses can target specific individuals with personalized messages and offers. This helps to remind customers of their previous positive experiences and encourages them to return. Database marketing allows for targeted and personalized communication, making it an effective tool for encouraging repeat usage in the tourism industry.

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30.

Which of the following is NOT a major promotional program described in the Ch.8 video of “Marketing and Selling Travel”?
- Advertising
- Public Relations
- Internet marketing
- Partnership
Correct Answer

A. Partnership
31.

According to the Ch.8 video of “Marketing and Selling Travel,” which of the following is NOT a key factor to categorize people into several groups for market segmentation?
- Age
- Physical appearance
- Income
- Personal preferences
Correct Answer

A. Physical appearance

Explanation

Physical appearance is not a key factor to categorize people into several groups for market segmentation. Market segmentation is the process of dividing a market into distinct groups of buyers who have different needs, characteristics, or behaviors. Age, income, and personal preferences are commonly used factors for market segmentation as they provide insights into consumer behavior and preferences. However, physical appearance does not provide relevant information about consumer needs or buying behaviors, making it less useful for market segmentation purposes.

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32.

According to Ch.8 video of “Marketing and Selling Travel,” which of the following is NOT the description of marketing and selling travel?
- As the travel market is worldwide, companies in destinations do make no effort to personalize service any more.
- Travel marketers realized that the majority of a company’s business would come from repeated loyal customers.
- Positioning a product mean developing an identity for the product within that target market.
- People try to determine the right mix of products and services such as tourism accommodations that will attract a special group of traveler.
Correct Answer

A. As the travel market is worldwide, companies in destinations do make no effort to personalize service any more.

Explanation

The given answer is not the description of marketing and selling travel because it suggests that companies in destinations do not make any effort to personalize service anymore, which is not true. In fact, personalized service is an important aspect of marketing and selling travel as it helps to attract and retain customers.

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33.

According to the Ch.8 video of “Marketing and Selling Travel,” Face-to-face contact that trade shows offer will never be replaced by Internet transactions.
- True
- False
Correct Answer

A. True

Explanation

The Ch.8 video of "Marketing and Selling Travel" states that face-to-face contact at trade shows will never be replaced by Internet transactions. This implies that the video supports the idea that the personal interaction and networking opportunities provided by trade shows cannot be replicated online. Therefore, the correct answer is True.

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34.

According to the Ch.8 video of “Marketing and Selling Travel,” travel marketers realized that human contact has lost its importance especially in the travel industry because its products and service cannot be personalized any more.
- True
- False
Correct Answer

A. False

Explanation

The explanation for the given answer, False, is that the Ch.8 video of "Marketing and Selling Travel" actually states the opposite. It mentions that travel marketers have realized the importance of human contact in the travel industry, as they understand that personalized products and services are still valuable to customers.

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35.

According to Ch.8 video of “Marketing and Selling Travel,” ____________ has always been the most successful promotional tool, and the Internet had made ______________ instant worldwide. If someone was treated well, he/she will leave good comments online, which can lead to good business.
- Word of mouth
- Advertising
- Packaging
- Personal Selling
Correct Answer

A. Word of mouth

Explanation

Word of mouth has always been the most successful promotional tool, and the Internet had made word of mouth instant worldwide. If someone was treated well, he/she will leave good comments online, which can lead to good business.

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36.

Which of the following is NOT one of the major types of travel intermediaries?
- Incentive Travel Sector
- Hotels and resorts
- Corporate Travel Agents
- Tourism Media
Correct Answer

A. Hotels and resorts

Explanation

Hotels and resorts are not considered as travel intermediaries. Travel intermediaries are entities that facilitate the booking and arrangement of travel services for customers, such as travel agencies, online travel agencies, tour operators, and travel management companies. While hotels and resorts play a crucial role in the travel industry, they are not typically categorized as travel intermediaries as they primarily provide accommodation services rather than facilitating the booking of various travel services.

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37.

________________ are specialists in creating conferences that meet an organization's objectives.
- Leisure Travel Agencies (LTAs)
- Online Travel Agencies (OTAs)
- Professional Conference Organizers (PCOs)
- Corporate Travel Agencies (CTAs)
Correct Answer

A. Professional Conference Organizers (PCOs)

Explanation

Professional Conference Organizers (PCOs) are specialists in creating conferences that meet an organization's objectives. PCOs have the expertise and experience to handle all aspects of conference planning, including venue selection, program development, registration management, logistics, and coordination of speakers and exhibitors. They work closely with the organization to understand their goals and objectives, and then design and execute a conference that aligns with those objectives. PCOs ensure that all details are taken care of, allowing the organization to focus on the content and goals of the conference.

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38.

This distribution strategy occurs when a carrier, supplier, tour wholesaler or operator restricts the number of retail outlets for its services and attempts to have travel agents sell only its services, not those of its competitors.
- Exclusive
- Direct
- Intensive
- Selective
Correct Answer

A. Exclusive

Explanation

Exclusive distribution strategy is when a company limits the number of retail outlets that can sell its products or services and encourages travel agents to exclusively sell its offerings, excluding those of its competitors. This strategy allows the company to maintain control over the distribution of its products and create a sense of exclusivity among customers. By restricting the availability of its services to a select few outlets, the company can better manage its brand image and ensure that its products are presented in a consistent and desirable manner.

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39.

Which of the followings is a leading global distribution system (GDS)?
- Expedia
- Priceline
- Amadeus
- Travelocity
Correct Answer

A. Amadeus

Explanation

Amadeus is a leading global distribution system (GDS) used by travel agencies and other travel-related businesses to access real-time information about flights, hotels, car rentals, and other travel services. It provides a comprehensive database of travel content, allowing travel agents to search and book travel products for their customers. Amadeus is widely used in the travel industry and is known for its extensive coverage and reliable technology.

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40.

Franchising is an example of this distribution channels type.
- Consensus channels
- Composite channels
- Vertically coordinated channels
- Vertically integrated channels
Correct Answer

A. Vertically coordinated channels

Explanation

Franchising is an example of vertically coordinated channels because it involves a contractual relationship between a franchisor (the owner of a brand or business model) and a franchisee (an independent operator). The franchisor provides support, guidance, and access to their established brand, while the franchisee operates their own business using the franchisor's brand and business model. This coordination allows for consistency in branding, operations, and customer experience across multiple locations.

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41.

All of the following are factors affecting distribution mix strategy decisions except:
- Market coverage
- Costs
- Positioning and image
- Characteristics of customers
Correct Answer

A. Characteristics of customers

Explanation

The distribution mix strategy is a plan that determines how a company will get its products or services to customers. Factors such as market coverage, costs, and positioning and image are all important considerations in this strategy. However, the characteristics of customers are not directly related to the distribution mix strategy. While the characteristics of customers may influence other marketing decisions, such as product development or pricing, they do not directly impact the distribution mix strategy.

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42.

The acquisition of a travel agency chain by a hotel company would be an example of:
- Exclusive distribution
- Travel trade marketing
- Horizontal integration
- Vertical integration
Correct Answer

A. Vertical integration

Explanation

Vertical integration refers to a situation where a company expands its operations by acquiring or merging with other companies at different stages of the same industry's supply chain. In this case, the hotel company acquiring a travel agency chain demonstrates vertical integration as it is expanding its business by incorporating a company that operates in a different stage of the travel industry's supply chain. By integrating the travel agency chain into its operations, the hotel company can have more control over the distribution of its services and potentially improve efficiency and profitability.

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43.

Which of the following is not a function of all tour wholesalers?
- Tour evaluation
- Tour marketing
- Tour operation
- Tour administration
Correct Answer

A. Tour operation

Explanation

Tour operation is not a function of all tour wholesalers. While tour wholesalers may engage in tour evaluation, tour marketing, and tour administration, tour operation refers to the actual execution and management of tours, which is typically handled by tour operators. Tour wholesalers primarily focus on purchasing large blocks of travel products from suppliers and selling them to retail travel agents or directly to consumers. They do not typically handle the logistics and operations of organizing and conducting tours.

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44.

This is a key feature of the tourism distribution system.
- There are more retail agencies than suppliers
- There is no direct distribution in tourism
- There is no physical distribution
- Cruise lines are carriers and not suppliers
Correct Answer

A. There is no physical distribution

Explanation

The correct answer is "There is no physical distribution." In the tourism distribution system, there is no need for physical distribution of products or services. Unlike traditional retail industries where physical products need to be transported and distributed to various locations, the tourism industry primarily deals with intangible services such as hotel bookings, flight reservations, and tour packages. These services can be easily distributed electronically through online platforms, eliminating the need for physical distribution channels.

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45.

This travel trade intermediary negotiates on behalf of a company for the most competitive prices for airlines, hotels, and car rental companies for business travelers:
- Corporate travel department
- Retail travel agency
- Incentive travel planner
- Metasearch OTA
Correct Answer

A. Corporate travel department

Explanation

A corporate travel department is a travel trade intermediary that negotiates on behalf of a company for the most competitive prices for airlines, hotels, and car rental companies for business travelers. They work specifically for the company and are responsible for managing and arranging all travel-related needs for employees. This includes negotiating contracts and rates with various travel suppliers to ensure the company gets the best deals and prices for their business travel requirements.

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46.

Which of the following business models do OTAs use?
- Merchant
- Metasearch
- Opaque
- All of the above
Correct Answer

A. All of the above

Explanation

OTAs (Online Travel Agencies) use all of the mentioned business models: Merchant, Metasearch, and Opaque. The Merchant model involves OTAs purchasing inventory from hotels and reselling it to customers. The Metasearch model allows OTAs to aggregate search results from various sources and display them to users. Lastly, the Opaque model involves OTAs offering discounted prices on hotels without revealing the hotel's name until after the booking is made. By using all of these models, OTAs can provide a wide range of options to customers and cater to different preferences and needs.

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47.

Technology is enabling the development of the sharing economy as new travel intermediaries that facilitate sharing of products like rooms and cars.
- True
- False
Correct Answer

A. True

Explanation

The statement is true because technology has indeed played a significant role in the development of the sharing economy. With the rise of platforms and apps, individuals are now able to easily share products like rooms and cars with others. These technology-driven intermediaries have made it convenient for people to connect and engage in sharing activities, thereby fueling the growth of the sharing economy.

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48.

According to the video of "The Travel Distribution System," today's a travel agent has become a ____________, serving expertise and services rather than primarily a commission sale agent booking hotels and airlines.
- Travel consultant
- Travel master
- Travel seller
- Reservation agents
Correct Answer

A. Travel consultant

Explanation

The video explains that today's travel agent has evolved into a travel consultant. They now provide expertise and services to travelers, rather than simply being commission-based agents who book hotels and airlines. The term "travel consultant" accurately reflects this shift in the role of a travel agent.

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49.

According to the video of "The Travel Distribution System," more and more customers are using the GDS in booking directly to the airlines and hotels.
- True
- False
Correct Answer

A. True

Explanation

The video "The Travel Distribution System" states that an increasing number of customers are utilizing the Global Distribution System (GDS) to book flights and accommodations directly with airlines and hotels. This suggests that the statement is true.

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Hspm 260 Exam 3

"Brand _____________" is the value that consumers give to a product because of the associations with the brand

Quiz Preview

Which of the following is not one of the criteria for market segmentation?

_________ is another name for cooperative marketing in tourism.

______________ segmentation divides customer by their usage rates, volume of use, frequency of use, usage status, and use occasions.

The process of developing a marketing approach that is based upon the satisfaction of visitors' needs and wants, while respecting the community's long-term interests is:

The last step in the marketing planning process where success is evaluated fits with this question.

This additional "P" of marketing is not one of the traditional "four Ps of marketing" but requires attention because of uniqueness of tourism marketing.

The VALS (Values and Life Styles) system is one example of psychographic segmentation.

Market ________________ is a process through which people with similar needs, wants, and characteristics are grouped together so that a tourism organization can use greater precision in serving and communicating with these people.

Which of following is NOT a characteristic that makes tourism marketing unique?

Strategic activities are activities that address long-term goals while tactical plans are developed for shorter time frame plans.

All of the following are stages in the product life cycle except:

Which of the following is not a reason why visitors like vacation packages?

The three elements of the experience include the physical elements of the product, the consumers themselves and the service elements provided by __________.

The "tangibility" of services is a key difference that makes tourism marketing unique.

All of the following are measurements of the promotional activities except:

A key difference between the promotional programs of national tourism offices (NTO) and their counterparts at regional tourism organizations (RTO) at the state, provincial, and territorial levels is:

The message "idea" is "how" the message is communicated to the target market.

Promotion = _____________.

This media has high geographic selection, high noise level, and high timing flexibility.

The promotional mix is made up of the following parts:

____________ trip is an educational tour for selected tour operators and retail travel agents.

A testimonial from a celebrity (e.g., Bryce Dallas Howard for New Zealand's promotion) is an example of a(n) ____________ promotion.

In selecting promotional media, decision will be tied closely to your decision on what _______________ mix elements to use.

All of the following are major goals of an NTO (national tourism office) except:

Publicity involves non-paid communication of information about an organization's tourism services.

______________ is an example of NTO in the U.S that only markets internationally.

All of the following are elements of the communications process except:

_____________ is increasingly being used in tourism to encourage repeat usage as "reminder" promotions.

Which of the following is NOT a major promotional program described in the Ch.8 video of “Marketing and Selling Travel”?

According to the Ch.8 video of “Marketing and Selling Travel,” which of the following is NOT a key factor to categorize people into several groups for market segmentation?

According to Ch.8 video of “Marketing and Selling Travel,” which of the following is NOT the description of marketing and selling travel?

According to the Ch.8 video of “Marketing and Selling Travel,” Face-to-face contact that trade shows offer will never be replaced by Internet transactions.

According to the Ch.8 video of “Marketing and Selling Travel,” travel marketers realized that human contact has lost its importance especially in the travel industry because its products and service cannot be personalized any more.

According to Ch.8 video of “Marketing and Selling Travel,” ____________ has always been the most successful promotional tool, and the Internet had made ______________ instant worldwide. If someone was treated well, he/she will leave good comments online, which can lead to good business.

Which of the following is NOT one of the major types of travel intermediaries?

________________ are specialists in creating conferences that meet an organization's objectives.

This distribution strategy occurs when a carrier, supplier, tour wholesaler or operator restricts the number of retail outlets for its services and attempts to have travel agents sell only its services, not those of its competitors.

Which of the followings is a leading global distribution system (GDS)?

Franchising is an example of this distribution channels type.

All of the following are factors affecting distribution mix strategy decisions except:

The acquisition of a travel agency chain by a hotel company would be an example of:

Which of the following is not a function of all tour wholesalers?

This is a key feature of the tourism distribution system.

This travel trade intermediary negotiates on behalf of a company for the most competitive prices for airlines, hotels, and car rental companies for business travelers:

Which of the following business models do OTAs use?

Technology is enabling the development of the sharing economy as new travel intermediaries that facilitate sharing of products like rooms and cars.

According to the video of "The Travel Distribution System," today's a travel agent has become a ____________, serving expertise and services rather than primarily a commission sale agent booking hotels and airlines.

According to the video of "The Travel Distribution System," more and more customers are using the GDS in booking directly to the airlines and hotels.

According to Ch.8 video of “Marketing and Selling Travel,” has always been the most successful promotional tool, and the Internet had made __ instant worldwide. If someone was treated well, he/she will leave good comments online, which can lead to good business.