What Do You Know About Hotel Employment Policies? Trivia Quiz

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What Do You Know About Hotel Employment Policies? Trivia Quiz - Quiz

What do you know about hotel employment policies? There are many rules and guidelines those working in a hotel have to follow. These include: come to work on time, do not visit a hotel on your off days, and keep your appearance neat and well-groomed at all times. See what you know about hotel employee policies by taking this quiz.


Questions and Answers
  • 1. 

    If guest inquiries or requests something that it is not under your department. What is expected of you?

    • A.

      You will tell the guest that you don't know how to help him/her and he/she needs to seek help elsewhere

    • B.

      You must refer the guest to the Hotel Reception no matter what they need

    • C.

      You must take ownership regardless of the departmental division responsibilities

    • D.

      You don't need to worry - it is not your department

    Correct Answer
    C. You must take ownership regardless of the departmental division responsibilities
  • 2. 

    Use of obscene or offensive language within the hotel is:

    • A.

      Permitted

    • B.

      Never permitted

    • C.

      Never permitted if supervisor is around

    • D.

      Permitted if supervisor is around

    Correct Answer
    B. Never permitted
    Explanation
    The given answer states that the use of obscene or offensive language within the hotel is never permitted. This means that regardless of the circumstances or the presence of a supervisor, such language is not allowed. The hotel has strict policies in place to ensure a respectful and comfortable environment for all guests and staff members. Any use of obscene or offensive language goes against these policies and is not tolerated.

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  • 3. 

    Arguing or debating with colleagues in the presence of guests:

    • A.

      Is ok

    • B.

      Sometimes is ok

    • C.

      Is not acceptable

    • D.

      Debating is ok, arguing is not ok

    Correct Answer
    C. Is not acceptable
    Explanation
    Engaging in arguments or debates with colleagues in the presence of guests is considered inappropriate and not acceptable. This behavior can create a negative and uncomfortable atmosphere for the guests, as they may feel caught in the middle or witness tension among colleagues. It is important to maintain a professional and respectful environment when interacting with colleagues, especially in front of others.

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  • 4. 

    Chewing a gum when on duty:

    • A.

      You are not allowed to chew a gum

    • B.

      You are allowed to chew a gum - providing you hide it

    • C.

      You are allowed to chew a gum if there are no guests in the dining room or at the bar

    Correct Answer
    A. You are not allowed to chew a gum
    Explanation
    Chewing a gum when on duty is not allowed.

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  • 5. 

    Tips, gratuities, gifts from hotel guests:

    • A.

      You are allowed to ask for tips, gratuities or gifts

    • B.

      You are not allowed to accept tips, gratuities or gifts if they are offered to you

    • C.

      You are not allowed to ask for tips, gratuities or gifts, however you are allowed to accept these if they are offered to you

    • D.

      You are allowed to ask for tips but you have to share the tips with other staff.

    Correct Answer
    C. You are not allowed to ask for tips, gratuities or gifts, however you are allowed to accept these if they are offered to you
    Explanation
    According to the given answer, hotel employees are not allowed to ask for tips, gratuities, or gifts. However, they are permitted to accept them if they are offered by the guests. This policy ensures that employees do not engage in soliciting or pressuring guests for additional payments, but they can still receive any voluntary gestures of appreciation from guests.

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  • 6. 

    Sleeping or loitering by staff on hotel permises:

    • A.

      Is not permitted

    • B.

      Is permitted

    Correct Answer
    A. Is not permitted
    Explanation
    Sleeping or loitering by staff on hotel premises is not permitted. This means that staff members are not allowed to sleep or linger around on the hotel premises. This policy is likely in place to ensure that staff members are actively engaged in their duties and available to assist guests at all times. Sleeping or loitering can be seen as unprofessional and may give a negative impression to guests. Therefore, it is important for staff to adhere to this rule and remain active and attentive while on duty.

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  • 7. 

    Before you attend a guest function or utilise facilities within the hotel:

    • A.

      You don't need to do anything

    • B.

      You reject invitation to a guest function and forget about utilising hotel facilities

    • C.

      You seek a consent of your departmental head

    Correct Answer
    C. You seek a consent of your departmental head
    Explanation
    Before attending a guest function or utilizing hotel facilities, it is necessary to seek consent from your departmental head. This implies that there is a protocol or approval process in place within the organization, and it is important to follow this procedure before participating in any guest functions or using hotel facilities. By seeking consent, you ensure that you have the necessary permission and authorization from your superior before engaging in these activities.

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  • 8. 

    If your shift is starting at 7am what is expected of you?

    • A.

      To be in the changing room at 7am and get changed to your uniform as soon as possible and then go to see supervisor to let him/her know you are ready to start your shift

    • B.

      To ring at 7am that you are late but you will try to come as soon as possible

    • C.

      To allocate enough time prior to the start of your shift for changing into your uniform in order to be at the work place ready to perform at 7am

    Correct Answer
    C. To allocate enough time prior to the start of your shift for changing into your uniform in order to be at the work place ready to perform at 7am
    Explanation
    The expected behavior when your shift starts at 7am is to allocate enough time before the start of your shift to change into your uniform and be at the workplace ready to perform at 7am. This means being prepared and ready to start working at the designated time without any delays or interruptions. It is important to prioritize punctuality and professionalism by arriving on time and being properly dressed for work.

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  • 9. 

    How long, prior to the shift, you are allowed to be on hotel premises?

    • A.

      30 min

    • B.

      20 min

    • C.

      15 min

    Correct Answer
    A. 30 min
    Explanation
    Prior to the shift, you are allowed to be on hotel premises for a maximum of 30 minutes. This means that you can enter the hotel up to 30 minutes before your shift starts. It is important to adhere to this time limit and not exceed it, as it may disrupt the hotel's operations and cause inconvenience to other staff members.

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  • 10. 

    You finished your shift. How long are you allowed to be on hotel premises?

    • A.

      15 min

    • B.

      20 min

    • C.

      30 min

    Correct Answer
    C. 30 min
    Explanation
    After finishing your shift, you are allowed to be on the hotel premises for up to 30 minutes. This time allows you to wrap up any remaining tasks, gather your belongings, and ensure a smooth transition for the next shift. It also provides a buffer for any unforeseen circumstances or last-minute responsibilities that may arise before leaving the premises.

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  • 11. 

    Employees are allowed to work under influence of any narcotic or mind-altering substance (i .e.alcohol, marijuana, LSD, etc.)

    • A.

      Yes

    • B.

      No

    Correct Answer
    B. No
    Explanation
    The statement clearly states that employees are not allowed to work under the influence of any narcotic or mind-altering substance. This means that it is prohibited for employees to work while under the influence of alcohol, marijuana, LSD, or any other similar substances.

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  • 12. 

    If you are a smoker you can smoke:

    • A.

      In front of the hotel or any other area inside and outside

    • B.

      Only within the designated staff smoking area

    • C.

      Any time

    • D.

      Only during a fromal break

    Correct Answer(s)
    B. Only within the designated staff smoking area
    D. Only during a fromal break
    Explanation
    The correct answer is "only within the designated staff smoking area, only during a formal break." This means that smokers are only allowed to smoke in a specific area designated for staff smoking and only during designated formal breaks. Smoking is not permitted in front of the hotel or any other area inside and outside, and it cannot be done at any time. The answer emphasizes the restrictions and limitations placed on smoking for staff members.

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  • 13. 

    If you are smoker you are expected to:

    • A.

      Use breath freshner including chewing gum

    • B.

      Use breath freshner except chewing gum

    • C.

      Not using breth freshner as it is your personal choice

    Correct Answer
    B. Use breath freshner except chewing gum
    Explanation
    The correct answer is "use breath freshener except chewing gum." This is because smoking can often lead to bad breath, and using breath fresheners can help mask the odor. However, chewing gum may not be recommended as it can stick to dental work or exacerbate jaw problems in some individuals.

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  • 14. 

    Personal calls are:

    • A.

      Permitted providing: you call during your formal break, using your self phone and calling from the staff room or changing room

    • B.

      Permitted at any times and you have to speek quietly

    • C.

      Permitted with no restrictions

    • D.

      Not permited when on duty

    Correct Answer(s)
    A. Permitted providing: you call during your formal break, using your self phone and calling from the staff room or changing room
    D. Not permited when on duty
    Explanation
    Personal calls are allowed as long as certain conditions are met. Employees are permitted to make personal calls during their formal break, using their own phone, and they should make the call from either the staff room or the changing room. However, personal calls are not allowed when the employee is on duty.

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  • 15. 

    You may enter and exit the hotel through:

    • A.

      The employee entrance. You are not permitted to use any other entrance.

    • B.

      Any available entrance at any times

    • C.

      Any avaliable entrance if it is early in the morning or late at night

    Correct Answer
    A. The employee entrance. You are not permitted to use any other entrance.
    Explanation
    The correct answer is the employee entrance. The explanation for this is that it states explicitly that you are not allowed to use any other entrance. This means that regardless of the time or availability of other entrances, the only permitted option is the employee entrance.

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  • 16. 

    Use of toilets in the hotel permises.Hotel employees are:

    • A.

      Allowed to use public or guest room toilets but have to make sure they don't leave any mess behind

    • B.

      Allowed to use only staff toilets

    • C.

      Allowed to use public and staff toilets but are not allowed to use guest room toilets

    Correct Answer
    B. Allowed to use only staff toilets
    Explanation
    Hotel employees are allowed to use only staff toilets. This means that they are not permitted to use public or guest room toilets. This policy is likely in place to ensure the cleanliness and privacy of the guest areas, as well as to prevent any potential disruptions or inconveniences for the guests. By restricting the use of toilets to staff-only areas, the hotel can maintain a higher level of hygiene and control over the facilities.

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  • 17. 

    Locker room. There is more then one correct answer.

    • A.

      Lockers must be kept clean at all times

    • B.

      Lockers can be messy as it is your locker

    • C.

      Hotel will take no responsibility for missing items/articles from lockers

    • D.

      Hotel takes responsibility for missing items/articles from lockers if your have a prove

    Correct Answer(s)
    A. Lockers must be kept clean at all times
    C. Hotel will take no responsibility for missing items/articles from lockers
    Explanation
    The correct answer is "Lockers must be kept clean at all times" because it is a general rule or expectation for locker rooms. The statement about the hotel not taking responsibility for missing items/articles from lockers is also correct, but it is not directly related to the cleanliness of the lockers.

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  • 18. 

    You are provided with one 30 min break if your shift is exceeding:

    • A.

      3 hours duration

    • B.

      5 hours duration

    • C.

      7 hours duration

    Correct Answer
    B. 5 hours duration
    Explanation
    If your shift exceeds 5 hours in duration, you are provided with a 30-minute break. This means that if you work for 5 hours or more, you are entitled to take a break to rest and recharge. It is important to have regular breaks during long shifts to prevent fatigue and maintain productivity.

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  • 19. 

    Consumption of staff meals and drinks is pemitted:

    • A.

      In any area of hotel premises

    • B.

      In the staff room only

    • C.

      No meal or drinks are pemitted

    Correct Answer
    B. In the staff room only
    Explanation
    The correct answer is "in the staff room only" because staff meals and drinks are only allowed to be consumed in the designated area, which is the staff room. This implies that consuming them in any other area of the hotel premises is not permitted.

    Rate this question:

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Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 20, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • May 26, 2010
    Quiz Created by
    Htnz

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