What Do You Know About Hotel Employment Policies? Trivia Quiz

19 Questions | Total Attempts: 55

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What Do You Know About Hotel Employment Policies? Trivia Quiz

What do you know about hotel employment policies? There are many rules and guidelines those working in a hotel have to follow. These include: come to work on time, do not visit a hotel on your off days, and keep your appearance neat and well-groomed at all times. See what you know about hotel employee policies by taking this quiz.


Questions and Answers
  • 1. 
    If guest inquiries or requests something that it is not under your department. What is expected of you?
    • A. 

      You will tell the guest that you don't know how to help him/her and he/she needs to seek help elsewhere

    • B. 

      You must refer the guest to the Hotel Reception no matter what they need

    • C. 

      You must take ownership regardless of the departmental division responsibilities

    • D. 

      You don't need to worry - it is not your department

  • 2. 
    Use of obscene or offensive language within the hotel is:
    • A. 

      Permitted

    • B. 

      Never permitted

    • C. 

      Never permitted if supervisor is around

    • D. 

      Permitted if supervisor is around

  • 3. 
    Arguing or debating with colleagues in the presence of guests:
    • A. 

      Is ok

    • B. 

      Sometimes is ok

    • C. 

      Is not acceptable

    • D. 

      Debating is ok, arguing is not ok

  • 4. 
    Chewing a gum when on duty:
    • A. 

      You are not allowed to chew a gum

    • B. 

      You are allowed to chew a gum - providing you hide it

    • C. 

      You are allowed to chew a gum if there are no guests in the dining room or at the bar

  • 5. 
    Tips, gratuities, gifts from hotel guests:
    • A. 

      You are allowed to ask for tips, gratuities or gifts

    • B. 

      You are not allowed to accept tips, gratuities or gifts if they are offered to you

    • C. 

      You are not allowed to ask for tips, gratuities or gifts, however you are allowed to accept these if they are offered to you

    • D. 

      You are allowed to ask for tips but you have to share the tips with other staff.

  • 6. 
    Sleeping or loitering by staff on hotel permises:
    • A. 

      Is not permitted

    • B. 

      Is permitted

  • 7. 
    Before you attend a guest function or utilise facilities within the hotel:
    • A. 

      You don't need to do anything

    • B. 

      You reject invitation to a guest function and forget about utilising hotel facilities

    • C. 

      You seek a consent of your departmental head

  • 8. 
    If your shift is starting at 7am what is expected of you?
    • A. 

      To be in the changing room at 7am and get changed to your uniform as soon as possible and then go to see supervisor to let him/her know you are ready to start your shift

    • B. 

      To ring at 7am that you are late but you will try to come as soon as possible

    • C. 

      To allocate enough time prior to the start of your shift for changing into your uniform in order to be at the work place ready to perform at 7am

  • 9. 
    How long, prior to the shift, you are allowed to be on hotel premises?
    • A. 

      30 min

    • B. 

      20 min

    • C. 

      15 min

  • 10. 
    You finished your shift. How long are you allowed to be on hotel premises?
    • A. 

      15 min

    • B. 

      20 min

    • C. 

      30 min

  • 11. 
    Employees are allowed to work under influence of any narcotic or mind-altering substance (i .e.alcohol, marijuana, LSD, etc.)
    • A. 

      Yes

    • B. 

      No

  • 12. 
    If you are a smoker you can smoke:
    • A. 

      In front of the hotel or any other area inside and outside

    • B. 

      Only within the designated staff smoking area

    • C. 

      Any time

    • D. 

      Only during a fromal break

  • 13. 
    If you are smoker you are expected to:
    • A. 

      Use breath freshner including chewing gum

    • B. 

      Use breath freshner except chewing gum

    • C. 

      Not using breth freshner as it is your personal choice

  • 14. 
    Personal calls are:
    • A. 

      Permitted providing: you call during your formal break, using your self phone and calling from the staff room or changing room

    • B. 

      Permitted at any times and you have to speek quietly

    • C. 

      Permitted with no restrictions

    • D. 

      Not permited when on duty

  • 15. 
    You may enter and exit the hotel through:
    • A. 

      The employee entrance. You are not permitted to use any other entrance.

    • B. 

      Any available entrance at any times

    • C. 

      Any avaliable entrance if it is early in the morning or late at night

  • 16. 
    Use of toilets in the hotel permises.Hotel employees are:
    • A. 

      Allowed to use public or guest room toilets but have to make sure they don't leave any mess behind

    • B. 

      Allowed to use only staff toilets

    • C. 

      Allowed to use public and staff toilets but are not allowed to use guest room toilets

  • 17. 
    Locker room. There is more then one correct answer.
    • A. 

      Lockers must be kept clean at all times

    • B. 

      Lockers can be messy as it is your locker

    • C. 

      Hotel will take no responsibility for missing items/articles from lockers

    • D. 

      Hotel takes responsibility for missing items/articles from lockers if your have a prove

  • 18. 
    You are provided with one 30 min break if your shift is exceeding:
    • A. 

      3 hours duration

    • B. 

      5 hours duration

    • C. 

      7 hours duration

  • 19. 
    Consumption of staff meals and drinks is pemitted:
    • A. 

      In any area of hotel premises

    • B. 

      In the staff room only

    • C. 

      No meal or drinks are pemitted

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