Evite Postmark Prove It 1

1. You should label your chat transcripts at the end of your shift.

True

False

Chat transcripts should be labeled immediately after the chat is concluded if time permits.

Explanation

Chat transcripts should be labeled immediately after the chat is concluded if time permits.

2. If you are working from home who should you email nightly with your hours?

Casey & Mary

Mary and Matt

Opps and Mary

Anina and Mary

Please make sure you are filling out the form that Mary emailed when email your hours in daily.

Explanation

Please make sure you are filling out the form that Mary emailed when email your hours in daily.

3. While taking care of a new email in Assistly, what do you have to do to the email before resolving it, or escalating it? (check all that apply)

Select the Status

Select the Priority

Select the Agent

Select the Group

Select the Subject

Select a Label

In Assistly, before resolving or escalating a new email, you need to select the status, priority, agent, group, and label for the email. These selections help in categorizing and prioritizing the email for further action or resolution.

Explanation

In Assistly, before resolving or escalating a new email, you need to select the status, priority, agent, group, and label for the email. These selections help in categorizing and prioritizing the email for further action or resolution.

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4. You should not issue credits to Canadian customers.

True

False

Yes we should always issue credits to Canadians customers untill we are able to take payment from them on the site. Usually this will pertain to new customers and issing 30 credits is the appropriate amount.

Explanation

Yes we should always issue credits to Canadians customers untill we are able to take payment from them on the site. Usually this will pertain to new customers and issing 30 credits is the appropriate amount.

5. Who should you send normal escalations to in Assistly?

Casey

Crystal

Shime

All of the above

Casey is the only one who consistantly accessing Assistly and will be able to address the escalations in a timely manner.

Explanation

Casey is the only one who consistantly accessing Assistly and will be able to address the escalations in a timely manner.

6. If you are escalating an issue in Assistly what should you select as the status? (check all that apply)

Pending

Resolved

Open

None of the above

When an issue is escalated and the status is selected as resolved the email automatically files itself as completed. You should always mark the email as" Pending" when escalating.

Explanation

When an issue is escalated and the status is selected as resolved the email automatically files itself as completed. You should always mark the email as" Pending" when escalating.

7. Are you allowed as a courtesy to issue credits to non-Canadian customers?

Yes

No

Just as with CE and BC you are empowered as a representative of the company and if deemed necessary by your discretion you may issue courtesy credits.

Explanation

Just as with CE and BC you are empowered as a representative of the company and if deemed necessary by your discretion you may issue courtesy credits.

8. The most current information about Evite Postmark can be found in the __________________.

The most current information about Evite Postmark can be found in the wiki. The term "wiki" refers to a collaborative website that allows users to add, modify, or delete content. It is a common platform for sharing information and updates about various topics. Therefore, it is likely that the most up-to-date information about Evite Postmark can be found on a wiki page dedicated to this topic.

Explanation

The most current information about Evite Postmark can be found in the wiki. The term "wiki" refers to a collaborative website that allows users to add, modify, or delete content. It is a common platform for sharing information and updates about various topics. Therefore, it is likely that the most up-to-date information about Evite Postmark can be found on a wiki page dedicated to this topic.

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EvITe Postmark Prove IT 1