EvITe Postmark Prove IT 1

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| By Anina
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Anina
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Quizzes Created: 50 | Total Attempts: 22,364
| Attempts: 54
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  • 1/10 Questions

    You should label your chat transcripts at the end of your shift.

    • True
    • False
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About This Quiz

Evite Postmark Prove It 1 is a quiz designed to assess skills in email management, customer service, and operational protocols within the Evite Postmark context. It checks knowledge on handling emails, issuing credits, locating resources, and reporting work hours.

Employee Training Quizzes & Trivia

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  • 2. 

    If you are working from home who should you email nightly with your hours?

    • Casey & Mary

    • Mary and Matt

    • Opps and Mary

    • Anina and Mary

    Correct Answer
    A. Mary and Matt
    Explanation
    Please make sure you are filling out the form that Mary emailed when email your hours in daily.

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  • 3. 

    While taking care of a new email in Assistly, what do you have to do to the email before resolving it, or escalating it? (check all that apply)

    • Select the Status

    • Select the Priority

    • Select the Agent

    • Select the Group

    • Select the Subject

    • Select a Label

    Correct Answer(s)
    A. Select the Status
    A. Select the Priority
    A. Select the Agent
    A. Select the Group
    A. Select a Label
    Explanation
    In Assistly, before resolving or escalating a new email, you need to select the status, priority, agent, group, and label for the email. These selections help in categorizing and prioritizing the email for further action or resolution.

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  • 4. 

    You should not issue credits to Canadian customers.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Yes we should always issue credits to Canadians customers untill we are able to take payment from them on the site. Usually this will pertain to new customers and issing 30 credits is the appropriate amount.

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  • 5. 

    Who should you send normal escalations to in Assistly?

    • Casey

    • Crystal

    • Shime

    • All of the above

    Correct Answer
    A. Casey
    Explanation
    Casey is the only one who consistantly accessing Assistly and will be able to address the escalations in a timely manner.

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  • 6. 

    If you are escalating an issue in Assistly what should you select as the status? (check all that apply)

    • Pending

    • Resolved

    • Open

    • None of the above

    Correct Answer
    A. Pending
    Explanation
    When an issue is escalated and the status is selected as resolved the email automatically files itself as completed. You should always mark the email as" Pending" when escalating.

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  • 7. 

    Are you allowed as a courtesy to issue credits to non-Canadian customers?

    • Yes

    • No

    Correct Answer
    A. Yes
    Explanation
    Just as with CE and BC you are empowered as a representative of the company and if deemed necessary by your discretion you may issue courtesy credits.

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  • 8. 

    Where can you locate the BuySeasons Associate Handbook?

  • 9. 

    When should you escalate issues to Kevin?

  • 10. 

    The most current information about Evite Postmark can be found in the __________________.

    Correct Answer
    wiki
    Wiki
    the wiiki
    the Wiki
    Explanation
    The most current information about Evite Postmark can be found in the wiki. The term "wiki" refers to a collaborative website that allows users to add, modify, or delete content. It is a common platform for sharing information and updates about various topics. Therefore, it is likely that the most up-to-date information about Evite Postmark can be found on a wiki page dedicated to this topic.

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  • Current Version
  • Mar 16, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Dec 02, 2011
    Quiz Created by
    Anina
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