EvITe Postmark Prove IT 1
Sharpening Our Skills!
Questions and Answers
- 1.
While taking care of a new email in Assistly, what do you have to do to the email before resolving it, or escalating it? (check all that apply)
- A.
Select the Status
- B.
Select the Priority
- C.
Select the Agent
- D.
Select the Group
- E.
Select the Subject
- F.
Select a Label
Correct Answer(s)
A. Select the Status
B. Select the Priority
C. Select the Agent
D. Select the Group
F. Select a LabelExplanation
In Assistly, before resolving or escalating a new email, you need to select the status, priority, agent, group, and label for the email. These selections help in categorizing and prioritizing the email for further action or resolution.Rate this question:
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- 2.
You should not issue credits to Canadian customers.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Yes we should always issue credits to Canadians customers untill we are able to take payment from them on the site. Usually this will pertain to new customers and issing 30 credits is the appropriate amount.Rate this question:
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- 3.
Where can you locate the BuySeasons Associate Handbook?
- 4.
You should label your chat transcripts at the end of your shift.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Chat transcripts should be labeled immediately after the chat is concluded if time permits.Rate this question:
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- 5.
If you are working from home who should you email nightly with your hours?
- A.
Casey & Mary
- B.
Mary and Matt
- C.
Opps and Mary
- D.
Anina and Mary
Correct Answer
B. Mary and MattExplanation
Please make sure you are filling out the form that Mary emailed when email your hours in daily.Rate this question:
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- 6.
The most current information about Evite Postmark can be found in the __________________.
Correct Answer
wiki
Wiki
the wiiki
the WikiExplanation
The most current information about Evite Postmark can be found in the wiki. The term "wiki" refers to a collaborative website that allows users to add, modify, or delete content. It is a common platform for sharing information and updates about various topics. Therefore, it is likely that the most up-to-date information about Evite Postmark can be found on a wiki page dedicated to this topic.Rate this question:
- 7.
Who should you send normal escalations to in Assistly?
- A.
Casey
- B.
Crystal
- C.
Shime
- D.
All of the above
Correct Answer
A. CaseyExplanation
Casey is the only one who consistantly accessing Assistly and will be able to address the escalations in a timely manner.Rate this question:
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- 8.
If you are escalating an issue in Assistly what should you select as the status? (check all that apply)
- A.
Pending
- B.
Resolved
- C.
Open
- D.
None of the above
Correct Answer
A. PendingExplanation
When an issue is escalated and the status is selected as resolved the email automatically files itself as completed. You should always mark the email as" Pending" when escalating.Rate this question:
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- 9.
When should you escalate issues to Kevin?
- 10.
Are you allowed as a courtesy to issue credits to non-Canadian customers?
- A.
Yes
- B.
No
Correct Answer
A. YesExplanation
Just as with CE and BC you are empowered as a representative of the company and if deemed necessary by your discretion you may issue courtesy credits.Rate this question:
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Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
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Mar 16, 2023Quiz Edited by
ProProfs Editorial Team -
Dec 02, 2011Quiz Created by
Anina
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