Contacts/Customer Specific- Driver Services_08

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| By CoyoteTrainer
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Quizzes Created: 15 | Total Attempts: 7,808
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  • 1/17 Questions

    Who is in charge of Coca Cola Accessorials? (the distribution group you add to incidents involving Coca Cola + money)

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About This Quiz

This quiz assesses knowledge on handling incidents and specific procedures for Coca Cola loads in logistics and customer service. It covers email protocols for claims, IT support, and specific time settings for driver appointments, enhancing operational and customer service skills.

Customer Service Quizzes & Trivia

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  • 2. 

    What is the claims email address?

    Explanation
    The claims email address is "claims@coyote" because it is mentioned twice in the given options.

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  • 3. 

    For Coke loads, when do we set the NCBT for the following: (use military time) Driver arrives at 1300 for a 1330 appt. NCBT is ___________

    Explanation
    The NCBT (Next Available Time) is set for 1430 because the driver arrives at 1300 for a 1330 appointment. This means that the driver is early for the appointment and will have to wait until the next available time, which is 1430, before they can begin the Coke loads.

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  • 4. 

    For Coke loads, when do we set the NCBT for the following: (use military time) Driver arrives at 2200 for a 2200. NCBT is ____________

    Explanation
    The NCBT (Next Change Begin Time) is set for 2300. This means that the driver arrived at 2200 for a 2200 load, and the NCBT is scheduled for one hour later at 2300. This allows the driver enough time to complete any necessary tasks or preparations before the load is scheduled to change.

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  • 5. 

    For Coke loads, when do we set the NCBT for the following: (use military time) Driver arrives on time for a 1000 appt. It is now 1015. NBCT is ___________

    Explanation
    The NCBT (Next Available Time) is set for 1100 because the driver arrived on time for a 1000 appointment but it is now 1015. The NCBT is the earliest time that the driver can be available for the next load. Since the driver arrived on time for the previous appointment, the NCBT remains the same as the original appointment time, which is 1100.

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  • 6. 

    If coke rejects product, they request that it be _____________ or ______________. (please answer using a comma to separate the two answers.)

    Explanation
    The correct answer is "donated, destroyed". When Coca-Cola rejects a product, they have two options for handling it. They can either request that the product be donated or destroyed. These options allow Coca-Cola to ensure that any rejected products are either given to those in need or disposed of properly to prevent any potential harm or misuse.

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  • 7. 

    In what city is the Heineken facility located that we request a majority of New Jersey's liquor permits for? (please answer with city name only)

    Explanation
    The correct answer is Elizabeth. Elizabeth is the city where the Heineken facility is located and where the majority of New Jersey's liquor permits are requested from.

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  • 8. 

    What team do you transfer any driver with a Home Depot, Sears, International Paper & Walmart load to?

    • DS1

    • DS2

    • DS3

    • DS4

    • DS5

    • DS6

    • DS7

    Correct Answer
    A. DS3
  • 9. 

    When sending an email requesting IT support or claims, the date should be included in the subject line.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Including the date in the subject line when sending an email requesting IT support or claims is important for several reasons. Firstly, it helps the recipient quickly identify the urgency and relevance of the email. Secondly, it provides a clear reference point for future correspondence and documentation. Additionally, including the date in the subject line ensures that the email is organized and easily searchable, which can be helpful for both the sender and the recipient in tracking and resolving any issues.

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  • 10. 

    For Reser's Fine Foods, any rejected product under 20 cases is the responsibility of the driver to keep, donate, or destroy.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The statement suggests that if Reser's Fine Foods rejects any product under 20 cases, it becomes the driver's responsibility to decide what to do with it, whether to keep, donate, or destroy it. This implies that the driver has the authority to handle and make decisions regarding rejected products of a certain quantity. Therefore, the answer "True" indicates that the statement accurately reflects the responsibility of the driver in such situations.

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  • 11. 

    Email [email protected], [email protected]. and CC the carrier reps on the load if detention seems possible.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The given statement is true because it suggests that if there is a possibility of detention, it is recommended to email [email protected] and [email protected], and also CC the carrier reps on the load. This implies that by doing so, the necessary parties will be informed and can take appropriate action to prevent or address any potential detention issues.

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  • 12. 

    You create a detention incident even if the driver doesn't request detention

    • True

    • False

    Correct Answer
    A. True
    Explanation
    You still need to request detention even if the driver doesn't request it. Put in the detention incident that the driver is not requesting at this time and that it was reported by the broker.

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  • 13. 

    If a driver does not have the correct permitting to haul a Heineken load, we will bounce the driver off the load.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    If a driver does not have the correct permitting to haul a Heineken load, we will not bounce the driver off the load. The statement suggests that the driver will be removed from the load if they do not have the necessary permits. However, the correct answer is false, indicating that the driver will not be bounced off the load.

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  • 14. 

    If a driver needs a New Jersey liquor permit, email the following information to [email protected] or [email protected] (do not create an incident) (Please select all correct answers)

    • Tractor Number

    • Tractor year and make

    • License plate number and issue state

    • Full VIN number

    • MC number

    • Driver's driver license number

    Correct Answer(s)
    A. Tractor Number
    A. Tractor year and make
    A. License plate number and issue state
    A. Full VIN number
    Explanation
    The given correct answer includes the information that needs to be emailed to [email protected] or [email protected] in order to obtain a New Jersey liquor permit. This information includes the tractor number, tractor year and make, license plate number and issue state, and the full VIN number. The MC number and driver's driver license number are not required for obtaining the liquor permit.

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  • 15. 

    Create a detention incident as soon as detention seems possible for a Coke load.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    You must notify reps 1 hour prior to detention begining for Coke loads.

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  • 16. 

    We do not transfer an incoming call from a driver regarding a Heineken load to C10.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    It is true that we do not transfer an incoming call from a driver regarding a Heineken load to C10. This suggests that there is a specific protocol or procedure in place where calls regarding Heineken loads are not directed to C10 for some reason. The reason for this could be related to the nature of the load, the responsibilities or capabilities of C10, or some other factor that makes it inappropriate or inefficient to transfer these calls to C10.

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  • 17. 

    Explain the difference between the two distribution groups [email protected] and [email protected]

Quiz Review Timeline (Updated): Mar 15, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 15, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Oct 06, 2011
    Quiz Created by
    CoyoteTrainer
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