CompTIA A+ 902 (3)

30 Questions | Total Attempts: 138

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A Plus Certification Quizzes & Trivia

Questions and Answers
  • 1. 
    A user reports unexpected icons appearing on the desktop. The technician identifies that the symptoms point to a malware infection. Which of the following procedures would be performed NEXT? 
    • A. 

      Quarantine infected system

    • B. 

      Schedule scans and run updates

    • C. 

      Report the issue to the information security officer

    • D. 

      Disable System Restore (in Windows)

    • E. 

      Educate end user

  • 2. 
    A user updates the video driver on the computer and it requests a restart after installation. The computer never gets past the loading Windows page without rebooting. Which of the following should the technician use to resolve this issue without losing any vital files or programs? 
    • A. 

      Emergency Repair Disk

    • B. 

      Restore from OEM image

    • C. 

      System Recovery

    • D. 

      Restore from backup

  • 3. 
    A user is having issues with a Windows computer. Upon loading the operating system, several messages appear referring to a DLL file that cannot be found. Which of the following would be the BEST course of action for the technician to perform NEXT? 
    • A. 

      Copy the DLL file from a working PC and use the regsvr32 command to load the file

    • B. 

      Run the Windows Update utility to manually reinstall the DLL file

    • C. 

      Run the defrag utility to correct any fragmentation that may have damaged the file

    • D. 

      Research the DLL file to identify the application it corresponds to before continuing

  • 4. 
    A user, Ann, receives a phone call from the company’s mail administrator who indicates her email account has been disabled due to high volumes of emails being sent in a very short period of time. Which of the following types of attack has the user experienced? 
    • A. 

      Virus infection

    • B. 

      Man-in-the-middle attack

    • C. 

      Phishing attack

    • D. 

      Malware infection

  • 5. 
    A mobile phone has started to respond slowly and erratically. The user has done a soft reset and the problem still exists. Which of the following is the BEST step the user can take to fix this problem? 
    • A. 

      Perform a force stop

    • B. 

      Reset to factory default

    • C. 

      Upgrade to a larger battery

    • D. 

      Close running apps

  • 6. 
    A user reports browsing the Internet is slow and an icon with a picture of a person with a headset keeps asking them to “click here for help.” The user has clicked on the icon to try to resolve the slowness but all that happens is the computer redirects them to a website to purchase software. Which of the following should be performed FIRST to resolve the issue? 
    • A. 

      Create a restore point

    • B. 

      Run O/S updates

    • C. 

      Train the user of malicious software

    • D. 

      Identify the type of malware

  • 7. 
    A technician receives a call regarding a PC’s slow performance. The client states that most applications are slow to respond; boot up and shutdown take much longer than they used to. Hard drive diagnostics pass, but there are error messages in the event viewer stating that the file system is corrupt. Which of the following should the technician do NEXT? 
    • A. 

      Reload the OS using FAT32 instead of NTFS.

    • B. 

      Change the disk from basic to dynamic

    • C. 

      Run chkdsk with the /r switch and reboot the PC

    • D. 

      Open the defrag utility and run a drive analysis.

  • 8. 
    A technician has just fixed a user’s PC and successfully removed a virus and malware from the machine. Which of the following is the LAST thing the technician should do? 
    • A. 

      Educate the user regarding Internet browsing best practices

    • B. 

      Update the anti-malware software on the user’s PC

    • C. 

      Schedule scans and run update

    • D. 

      Enable system restore and create restore point

  • 9. 
    Ann, a user, states that after installing an update on her iPhone, the WiFi starts to malfunction. The WiFi icon is displaying that it has connectivity but she is still unable to browse. Which of the following could be the issue?
    • A. 

      PRAM needs to be reset

    • B. 

      ICloud is corrupted

    • C. 

      The router needs to be rebooted

    • D. 

      The upgrade needs to be uninstalled

  • 10. 
    Joe, a user, returned yesterday from a trip where he utilized the GPS function of his mobile device. He now notices the battery is rapidly draining. Which of the following can Joe MOST likely do to resolve the issue without a loss of data? 
    • A. 

      Restart the mobile device.

    • B. 

      Update the device’s firmware

    • C. 

      Uninstall the GPS-enabled app

    • D. 

      Readjust the location settings

  • 11. 
    Joe, a user, has connected a tablet to his personal mobile hotspot device in a public location for Internet access. The device display indicates there are two connections instead of just one. Which of the following actions can he perform to prevent this unauthorized access to the device immediately? (Select TWO). 
    • A. 

      Change the SSID to a different broadcast name

    • B. 

      Add the intruding device to a blocked access list

    • C. 

      Access the intruder’s device and shut it down

    • D. 

      Shut down the device until the intruder is no longer in the area

    • E. 

      Set up a WiFi analyzer to identify the intruding device

  • 12. 
    Ann, a customer, reports that when she occasionally works in the office basement, her smartphone battery drains faster than normal and she has poor cellular reception. Which of the following is the reason for the fast battery drain?
    • A. 

      Unpaired Bluetooth

    • B. 

      Weak signal

    • C. 

      Defective SD card

    • D. 

      Malware

  • 13. 
    A technician suspects that a computer issue is caused by a failed NIC. Following the troubleshooting theory, which of the following is the NEXT step the technician should take?
    • A. 

      Identify the problem

    • B. 

      Document findings, actions and outcome

    • C. 

      Verify full system functionality

    • D. 

      Establish a theory of probable cause

    • E. 

      Test the theory to determine cause

  • 14. 
    Which of the following is the BEST license type to comply with end user licensing agreement (EULA) terms for commercial software used by multiple users in a corporate environment?
    • A. 

      Commercial license

    • B. 

      Enterprise license

    • C. 

      Seat license

    • D. 

      Open source license

  • 15. 
    In preparation for an operating system upgrade, a technician is tasked with installing additional memory modules in a computer. Which of the following safety steps should be performed FIRST?
    • A. 

      Use safety goggles

    • B. 

      Remove jewelry

    • C. 

      Put on an ESD strap

    • D. 

      Disconnect power

  • 16. 
    Which of the following explains why it is important to secure Personally Identifiable Information (PII)? 
    • A. 

      So phishing attacks are not launched against employees of the organization.

    • B. 

      So sensitive information, such as corporate passwords, is not stolen.

    • C. 

      So man-in-the-middle attacks are not launched against the organization.

    • D. 

      So sensitive information, such as social security numbers, is not stolen.

  • 17. 
    A customer calls the help desk to report an issue. The customer suggests that the problem is hardware related, but the technician knows from the description that this is not the case. Which of the following is the BEST course of action for the technician? 
    • A. 

      Follow the customer’s prescribed course of action

    • B. 

      Convince the customer to take a better course of action to resolve the issue.

    • C. 

      Explain why the customer’s prescribed course of action is incorrect.

    • D. 

      Acknowledge the customer’s input, but follow another course of action.

  • 18. 
    A customer has made several trouble calls to the help desk and is very irate. The technician that receives the call has learned that the issue has not yet been resolved. The technician politely asks the customer to explain the issue, and learns that the problem needs to be escalated. Which of the following should the technician do once the problem has been escalated? 
    • A. 

      Communicate status with customer and ensure successful call transfer

    • B. 

      Remain on the line until the issue is resolved

    • C. 

      Inform the customer that the issue cannot be resolved at this level

    • D. 

      Tell customer that patience will be needed

  • 19. 
    A customer is reporting a burning smell coming from a CRT monitor. Which of the following should be taken into consideration before attempting to resolve the customer’s issue? 
    • A. 

      Disconnect power before inspecting the CRT power supply

    • B. 

      CRT monitors should be serviced by qualified personnel

    • C. 

      Have compressed air available to clear out the debris

    • D. 

      Wear safely goggles to protect from the cathodes

  • 20. 
    A technician has purchased a new surge protector to protect equipment in the production environment. The surge protector’s features safeguard the connected equipment by directing surges to the: 
    • A. 

      Path of shortest conductance

    • B. 

      Path of lowest inductance

    • C. 

      Path of highest voltage

    • D. 

      Path of least resistance

  • 21. 
    A new help desk technician receives a trouble call from a user. The issue is something the technician has never encountered before, and does not know where to begin troubleshooting. The FIRST course of action is for the technician to: 
    • A. 

      Tell the customer the issue needs to be escalated to a higher tier technician.

    • B. 

      Ask the customer if they would mind holding for no more than two minutes to check resources.

    • C. 

      Tell the customer this is the first time encountering the issue and to please be patient.

    • D. 

      Ask the customer to please hold while a senior technician is consulted regarding the issue.

  • 22. 
    A technician is working on a home theater PC in a location where the electrical system may not be properly grounded. As the technician is finishing the installation, which of the following should the computer technician do before connecting a cable TV line to a TV tuner card? 
    • A. 

      Perform self-grounding

    • B. 

      Unplug the computer power cable

    • C. 

      Use an ESD strap

    • D. 

      Require the electrical system be brought up to code

  • 23. 
    When dealing with a difficult customer, which of the following is the BEST way to handle the situation?
    • A. 

      Do not argue with the customer and/or be defensive

    • B. 

      Use technical terms to assure customer confidence

    • C. 

      Escalate the customer’s issue to a supervisor

    • D. 

      Sympathize with the customer about issue

  • 24. 
    A technician troubleshooting a computer finds a faulty video card and needs to replace it. Which of the following safety procedures should be used to prevent damaging the new part? 
    • A. 

      Ground the computer and remove jewelry

    • B. 

      Self ground and handle the new card by the edges.

    • C. 

      Place the computer on an ESD mat

    • D. 

      Attach an ESD strap to the new card during handling.

  • 25. 
    A technician opens a customer’s computer and sees large amounts of accumulated dust. Which of the following is the BEST method of removing the dust from the computer? 
    • A. 

      Use compressed air to free the dust from the components and remove it with an ESD vacuum

    • B. 

      Dampen an ESD cloth with denatured alcohol and use it to gently wipe the dust away

    • C. 

      Use a shop vacuum with enough power to ensure all dust has been removed

    • D. 

      Remove as much dust as possible by hand and use compressed air to blow the rest out

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