CompTIA A+ 1001 Certification Exam Prep Test Part- II

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  • 1/74 Questions

    A user is connected to a docking station with an optical drive and is trying to back up personal files to removable media, but is encountering write errors. Which of the following is MOST likely cause of the errors?

    • The disk has already been finalized
    • The files are encrypted
    • There is a corrupt file on the hard drive
    • The files are not compatible with the type of disk used
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About This Quiz

This is part- II to the CompTIA A+ 1001 Certification Exam Prep Test. This one comes with seventy four questions continuing the earlier topics such as IT support, computer and operating system configuration, administer the cloud-based systems, set up IoT devices, etc. Take this test to see how prepared are you for the final exam.

CompTIA A+ 1001 Certification Exam Prep Test Part- II - Quiz

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  • 2. 

    The graphics has an issue with printing certain files. The printer does not print the complete image on larger files. A technician verifies the network speed of the printer is set to 1GB and that regular text files print without issue. Which of the following is the MOST likely cause of this problem?

    • The printer needs more RAM

    • The print server is timing out

    • The users are not printing in post-script mode

    • The printer network connection is set to half duplex

    Correct Answer
    A. The printer needs more RAM
    Explanation
    The most likely cause of the problem is that the printer needs more RAM. This is because the issue is specifically with larger files, indicating that the printer may not have enough memory to process and print these files completely. The fact that regular text files print without issue suggests that the problem is not related to the network speed or the print server timing out. The users not printing in post-script mode would not typically cause an issue with printing the complete image. Therefore, the lack of RAM in the printer is the most likely cause of the problem.

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  • 3. 

    A technician is troubleshooting network connectivity issues after a new wireless router was installed in an office. Users who connect to the new router are unable to access LAN resources. Which of the following is the MOST likely cause of the issue?

    • There are conflicting DHCP servers on the network

    • There are conflicting ARP records

    • There are conflicting gateways on the network

    • There are conflicting IP protocols

    Correct Answer
    A. There are conflicting DHCP servers on the network
    Explanation
    The most likely cause of the issue is that there are conflicting DHCP servers on the network. DHCP servers are responsible for assigning IP addresses to devices on a network. If there are multiple DHCP servers on the network, they may assign conflicting IP addresses or lease durations, causing connectivity issues. This can result in users being unable to access LAN resources. To resolve the issue, the conflicting DHCP servers need to be identified and resolved.

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  • 4. 

    A laptop is connected to a conference room projector in extended display mode. The desktop icons appear normal on the laptop, but are disproportionate and illegible on the projector screen. Which of the following should the technician check?

    • Video resolution

    • HDMI connection

    • Keystone

    • Focus

    Correct Answer
    A. Video resolution
    Explanation
    The technician should check the video resolution. The issue with the desktop icons appearing disproportionate and illegible on the projector screen suggests that the resolution settings may not be properly configured. Adjusting the video resolution to match the projector's native resolution should resolve the problem and display the icons correctly on the projector screen.

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  • 5. 

    A company offers several out-of-the-box computer configurations to its clients. A client requests several new computers for its newest location, which will be used by guests to check in upon arrival and fill out contact information. Which of the following configurations would BEST fit this customer’s needs?

    • Touch-screen kiosk

    • Thick client

    • CAD workstation

    • Virtualized host computer

    Correct Answer
    A. Touch-screen kiosk
    Explanation
    A touch-screen kiosk would be the best fit for the customer's needs because it allows guests to easily interact with the computer by simply touching the screen. This configuration is ideal for tasks like checking in and filling out contact information as it provides a user-friendly interface. The other options, such as a thick client, CAD workstation, or virtualized host computer, are not as suitable for this specific purpose.

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  • 6. 

    Which of the following devices can be used to connect multiple devices within broadcasting to every network port?

    • Unmanaged switch

    • Hub

    • Firewall

    • Cable modem

    Correct Answer
    A. Unmanaged switch
    Explanation
    An unmanaged switch can be used to connect multiple devices within broadcasting to every network port. Unlike a hub, which broadcasts all incoming data to every connected device, an unmanaged switch intelligently directs data only to the specific device it is intended for, resulting in better network performance and reduced congestion. Firewalls and cable modems are not designed for connecting multiple devices within broadcasting.

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  • 7. 

    An engineer is working at a remote site that does not have Internet access. Which of the following features should the engineer use to connect a laptop to the Internet if hotspot functionality is unavailable?

    • Tethering

    • Near field communication

    • Wireless LAN

    • Virtual private network

    Correct Answer
    A. Tethering
    Explanation
    Tethering is the correct answer because it allows the engineer to connect their laptop to the internet using their smartphone's data plan. This feature allows the smartphone to act as a modem or router, providing internet access to the laptop through a USB cable, Bluetooth, or Wi-Fi connection. Since the remote site does not have internet access and hotspot functionality is unavailable, tethering provides a solution for the engineer to access the internet using their smartphone's data connection.

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  • 8. 

    A shipping department is having problems with its thermal label printer. Two columns on the left are not appearing on all labels. Which of the following should a technician do FIRST?

    • Verify the ribbon is correctly aligned to the label

    • Run a label calibration

    • Remove stuck labels from the print path

    • Replace the print head

    Correct Answer
    A. Verify the ribbon is correctly aligned to the label
    Explanation
    The correct answer is to verify the ribbon is correctly aligned to the label. This is the first step because if the ribbon is not aligned properly, it can cause issues with the printing process and result in missing columns on the labels. By ensuring that the ribbon is aligned correctly, the technician can eliminate this as a possible cause of the problem before moving on to other troubleshooting steps.

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  • 9. 

    A technician is dispatched to troubleshoot a slow performance issue on a PC. Upon arrival, the technician immediately opens Task Manager and sees that CPU and RAM performance are within normal ranges. The technician then checks and verifies the speed and duplex settings and performance on the network card. The technician then temporarily disables the antivirus to see if performance is affected, and it is not. After re-enabling the antivirus, which of the following is the NEXT best stop for the technician to take?

    • Check to see if insufficient hard drive space is causing the issue

    • Update the operating system, drivers, and firmware on the PC

    • Log into the PC with another user profile and test performance

    • Shut down the PC, unplug the power for 30 seconds, and then boot the PC

    Correct Answer
    A. Check to see if insufficient hard drive space is causing the issue
    Explanation
    The technician has already checked and verified the CPU and RAM performance, speed and duplex settings, and network card performance. They have also temporarily disabled the antivirus to see if it affects the performance, and it did not. Since all these steps did not identify the cause of the slow performance, the next best step for the technician would be to check if insufficient hard drive space is causing the issue. This is because a lack of storage space can significantly impact the performance of a PC.

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  • 10. 

    A projector’s image begins to flicker during a presentation. The laptop display does not produce this issue. When a technician changes the resolution on the laptop, the issue persists. Which of the following is the NEXT step the technician should take?

    • Check the connectivity of the VGA cable.

    • Check the connectivity of the power cable.

    • Change the aspect ratio on the laptop.

    • Change the settings of the projector.

    Correct Answer
    A. Check the connectivity of the VGA cable.
    Explanation
    The flickering issue is specific to the projector's image and not the laptop display, indicating that the problem lies with the connection between the laptop and the projector. By checking the connectivity of the VGA cable, the technician can ensure that there are no loose or faulty connections that may be causing the flickering problem. This step is necessary before considering other potential solutions such as changing the aspect ratio or adjusting the projector settings.

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  • 11. 

    A technician is setting up a Windows mobile device for a user who had trouble reading text on a previous device, especially at night. Which of the following adjustments would be MOST appropriate?

    • Use the magnifier.

    • Increase the resolution.

    • Use haptic feedback.

    • Utilize text-to-speech.

    Correct Answer
    A. Use the magnifier.
    Explanation
    The most appropriate adjustment in this scenario would be to use the magnifier. This feature allows the user to zoom in on the screen, making the text larger and easier to read. Increasing the resolution may improve the overall display quality, but it would not specifically address the user's difficulty in reading text. Haptic feedback provides physical vibrations or feedback when interacting with the device, which would not directly address the issue of reading text. Utilizing text-to-speech would convert the text into spoken words, which may be helpful but does not directly address the user's difficulty in reading text visually.

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  • 12. 

    A customer wants to upgrade a PC’s internal storage to have more room to store backups, photos, and videos. The new storage should be large enough to avoid expanding again next year. Which of the following BEST meets these needs?

    • 3TB HDD

    • 50GB NAS

    • 500TB SAN

    • 512GB SSD

    Correct Answer
    A. 3TB HDD
    Explanation
    A 3TB HDD (hard disk drive) would be the best option to meet the customer's needs. HDDs offer a larger storage capacity compared to the other options listed. With 3TB of storage, the customer will have ample space to store backups, photos, and videos. Additionally, HDDs are cost-effective and provide reliable long-term storage. The customer can avoid expanding again next year with this large storage capacity.

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  • 13. 

    A technician has noticed that when at company headquarters the laptop connection to the Internet is more responsive than when using the company-provided phone as a hotspot. The technician updated the drivers on the WiFi NIC without resolution and then verified the configuration on the WiFi was correct. Which of the following configurations could cause the decreased performance?

    • The connection if throttled.

    • There is a low RFID signal.

    • SSID is not found.

    • It is out of range.

    Correct Answer
    A. The connection if throttled.
    Explanation
    The decreased performance could be caused by the connection being throttled. Throttling is a technique used by internet service providers to intentionally limit the bandwidth available to a user, which can result in slower internet speeds. In this case, the laptop's connection to the internet at company headquarters is more responsive because it is not being throttled, while using the company-provided phone as a hotspot may be subject to throttling, leading to decreased performance.

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  • 14. 

    A network administrator must install a device that will proactively stop outside attacks from reaching the LAN. Which of the following devices would BEST meet the organization’s needs?

    • IPS

    • IDS

    • Proxy server

    • Authentication server

    Correct Answer
    A. IPS
    Explanation
    An Intrusion Prevention System (IPS) would be the best device to meet the organization's needs of proactively stopping outside attacks from reaching the LAN. IPS monitors network traffic, identifies and blocks malicious activity in real-time, and can automatically take action to prevent attacks. This device provides an additional layer of security by actively preventing unauthorized access and protecting the LAN from potential threats.

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  • 15. 

    A business owner wants to provide security to laptop users with the ability to charge their devices, access corporate LAN resources, and allow for a variety of their removable hardware. Which of the following devices would BEST meet the owner’s needs?

    • Docking station

    • Port replicator

    • Thunderbolt

    • USB hub

    Correct Answer
    A. Docking station
    Explanation
    A docking station would be the best device to meet the business owner's needs. A docking station provides security to laptop users by allowing them to securely connect their laptops to a docking station, which in turn provides access to corporate LAN resources. It also allows for the connection of various removable hardware, such as external monitors, keyboards, and mice. Additionally, docking stations often have built-in charging capabilities, allowing laptop users to charge their devices while docked. Therefore, a docking station would provide the necessary security, connectivity, and convenience for laptop users in this scenario.

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  • 16. 

    A user brings in a smartphone for repair. The device is unable to send/receive calls or connect to WiFi. All applications on the device are working unless they require connectivity. Which of the following is MOST likely causing the problem?

    • Airplane mode

    • Tethering

    • Disabled hotspot

    • VPN

    Correct Answer
    A. Airplane mode
    Explanation
    The most likely cause of the problem is that the smartphone is in airplane mode. Airplane mode disables all wireless connections, including the ability to make calls, connect to WiFi, and use mobile data. Since all other applications are working fine except those that require connectivity, it suggests that the device is not able to establish any kind of wireless connection.

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  • 17. 

    A technician is replacing a broken screen on a new company laptop but does not have repair information from the vendor. Which of the following is the BEST way to proceed?

    • Document and label the cable and screw locations.

    • Replace the screen with a non-OEM.

    • Update the firmware on the device before repairing it.

    • Wait for the vendor to provide more information.

    Correct Answer
    A. Document and label the cable and screw locations.
    Explanation
    When replacing a broken screen on a new company laptop without repair information from the vendor, the best way to proceed is to document and label the cable and screw locations. This will ensure that the technician can easily reconnect the cables and screws correctly after replacing the screen. It is important to document and label the locations to avoid any confusion or mistakes during the repair process. Replacing the screen with a non-OEM may not be ideal as it could void the warranty or cause compatibility issues. Updating the firmware before repairing is not necessary in this situation. Waiting for the vendor to provide more information may cause unnecessary delays.

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  • 18. 

    Ann, a user, needs to attend several day-long conferences and wants to ensure her mobile device will have enough power for these events. She is concerned about wall outlet availability at the conferences and needs to continuously use her device for important updates. Which of the following should a technician recommend to BEST accommodate Ann’s needs?

    • Wireless charging pad

    • Built-in battery case

    • Extra charging cords

    • Airplane mode

    Correct Answer
    A. Wireless charging pad
    Explanation
    A wireless charging pad would be the best recommendation for Ann's needs because it allows her to charge her mobile device without the need for a wall outlet. This is especially beneficial if wall outlet availability is a concern at the conferences. She can simply place her device on the charging pad and it will charge wirelessly, allowing her to continuously use her device for important updates without worrying about running out of power.

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  • 19. 

    A technician is setting up a new wireless network at a branch office that previously had only wired connectivity with statically assigned IP addresses. After setting up the network, the technician configures a server to provide IP addresses to wireless clients. During testing, the technician is unable to access the Internet or named network resources. The technician receives a valid IP address from the DHCP server and can ping the default gateway. Which of the following should the technician check NEXT to resolve this issue?

    • Ensure the options are configured to provide a DNS server.

    • Verify the Windows Firewall is turned off.

    • Configure the wireless network’s SSID to be hidden.

    • Enable file and printer sharing in the OS.

    Correct Answer
    A. Ensure the options are configured to provide a DNS server.
    Explanation
    The technician should check if the options are configured to provide a DNS server. Even though the technician can ping the default gateway and receive a valid IP address from the DHCP server, the inability to access the internet or named network resources suggests that the DNS server is not properly configured. The DNS server is responsible for resolving domain names to IP addresses, so without a properly configured DNS server, the technician will not be able to access internet resources or named network resources.

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  • 20. 

    Several company users are frequently forgetting passwords for their mobile devices and applications. Which of the following should the systems administrator do to reduce the number of help desk tickets submitted?

    • Implement single sign-on.

    • Enable multifactor authentication.

    • Configure biometric authentication.

    • Remove complex password requirements.

    Correct Answer
    A. Implement single sign-on.
    Explanation
    Implementing single sign-on would reduce the number of help desk tickets submitted because it allows users to access multiple applications and devices with just one set of credentials. This eliminates the need for users to remember multiple passwords, reducing the likelihood of forgetting them and needing assistance from the help desk.

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  • 21. 

    A user reports that a laptop is not connecting to the corporate wireless network. A technician confirms a with a smartphone that the corporate wireless network is available and can be accessed. the technician observes that the Ethernet connection to the corporate network is working. The technician disconnects the Ethernet cable. Which of the following should the technician do NEXT to troubleshoot this problem?

    • Confirm that the laptop wireless card is turned on.

    • Confirm that the laptop is in range for the access point.

    • Confirm that the correct wireless network is selected.

    • Confirm the user’s network login ID and password.

    Correct Answer
    A. Confirm that the laptop wireless card is turned on.
    Explanation
    The technician should confirm that the laptop wireless card is turned on as the next step to troubleshoot the problem. This is because the user reported that the laptop is not connecting to the corporate wireless network, and the technician has already confirmed that the corporate wireless network is available and can be accessed with a smartphone. By checking if the laptop wireless card is turned on, the technician can ensure that the laptop is able to detect and connect to the wireless network.

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  • 22. 

    A company has very strict rules regarding proprietary information leaving the premises. All computers host proprietary information. A technician is called to repair a computer on-site at the company’s corporate office. The technician identifies the troubleshooting steps to create a plan of action. The technician determines the computer needs to be taken off-site for repair. Which of the following should the technician do NEXT?

    • Check corporate policies for guidance.

    • Get authorization from the manager.

    • Delete proprietary data before leaving the building.

    • Remove the HDD and send the device for repair.

    Correct Answer
    A. Check corporate policies for guidance.
    Explanation
    The technician should check corporate policies for guidance before taking the computer off-site for repair. This is because the company has very strict rules regarding proprietary information leaving the premises, and the technician needs to ensure that they are following the correct procedures. By checking the corporate policies, the technician can determine the necessary steps and protocols for handling and transporting the computer, ensuring that they are in compliance with the company's rules and regulations.

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  • 23. 

    A technician is determining the specifications for a desktop computer that will be used at trade shows all over the world. The computer will have the maximum amount of RAM. The CPU, GPU, and storage will be typical of a business workstation. Which of the following system parameters is the MOST important for the technician to consider when choosing a power supply?

    • Input voltage

    • Efficiency rating

    • 12V rail amperage

    • Number of SATA connectors

    Correct Answer
    A. Input voltage
    Explanation
    The input voltage is the most important system parameter for the technician to consider when choosing a power supply for a desktop computer that will be used at trade shows all over the world. This is because different countries have different standard voltages for their electrical systems. The power supply should be able to handle the input voltage of the country where the trade show is taking place to ensure that the computer can function properly.

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  • 24. 

    During an inspection, it was found that data racks were not properly grounded. To pass the inspection and address a growing concern to protect data cabling and equipment, a technician must make sure all racks are properly grounded. Which of the following tools should the technician use to verify this has been completed?

    • Multimeter

    • Cable tester

    • Tone generator

    • Voltmeter

    Correct Answer
    A. Multimeter
    Explanation
    A multimeter is the appropriate tool to use in order to verify if the data racks have been properly grounded. A multimeter is a versatile device that can measure various electrical parameters, including voltage, current, and resistance. By using the multimeter, the technician can check if there is a proper electrical connection between the data racks and the ground, ensuring that the grounding has been completed correctly. The multimeter can provide accurate readings and help the technician confirm that the grounding is in place, allowing the inspection to be passed and addressing the concern of protecting the data cabling and equipment.

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  • 25. 

    An associate is seeking advice on which device to purchase for a friend who is a business owner. The friend needs the ability to chat activity while keeping in contact with the home office. Which of the following would be the BEST recommendation?

    • Smart watch

    • Fitness monitor

    • Global positioning sensor

    • Portable hotspot

    Correct Answer
    A. Smart watch
    Explanation
    A smart watch would be the best recommendation for the friend who is a business owner and needs to chat activity while keeping in contact with the home office. A smart watch offers the convenience of receiving notifications and messages directly on the wrist, allowing the friend to stay connected without constantly checking their phone. It also typically has features like call functionality and voice assistants, making it easier to communicate on the go. Additionally, some smart watches offer productivity apps and integration with email and calendar, which can be useful for a business owner.

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  • 26. 

    Joe, a user, has purchased a new mobile device that uses a different OS than his previous one. Joe wants to copy his contacts and appointments from his corporate account without entering them manually. Which of the following would be the BEST way for a technician to assist Joe?

    • Log into the same email provider on the new device, and restore the contacts and dates.

    • Create a Bluetooth connection between Joe’s devices, and copy his contacts and calendar.

    • Back up the old mobile device to a PC, and import the contacts and schedule from the PC.

    • Use NFC to transfer all compatible data from one device to the other.

    Correct Answer
    A. Log into the same email provider on the new device, and restore the contacts and dates.
    Explanation
    The best way for a technician to assist Joe is to log into the same email provider on the new device and restore the contacts and dates. This method ensures that Joe's contacts and appointments are transferred seamlessly without the need for manual entry. By logging into the same email provider, Joe can easily access his corporate account and retrieve all the necessary data. This approach is efficient and convenient for Joe, as it eliminates the need for additional devices or connections.

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  • 27. 

    A user reports that printing on heavy cardstock paper results in the image smearing if touched. When printing on plain paper, the problem does not occur. Which of the following would be the NEXT troubleshooting step to perform?

    • Increase the fuser temperature.

    • Change the paper feed rate.

    • Clean the transfer roller.

    • Replace the toner cartridge.

    Correct Answer
    A. Increase the fuser temperature.
    Explanation
    Increasing the fuser temperature would be the next troubleshooting step to perform because the issue is occurring when printing on heavy cardstock paper. Increasing the fuser temperature can help to ensure that the toner properly adheres to the paper, reducing the likelihood of smearing when touched. This step can help to address the specific issue reported by the user and improve the print quality on heavy cardstock paper.

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  • 28. 

    An ISP has notified a SOHO user of a usage increase on the user’s network. The user is concerned the WiFi network is being utilized by unauthorized users. Which of the following would minimize the unauthorized use of the WiFi network?

    • Implement MAC filtering

    • Enable NAT

    • Create a network DMZ

    • Upgrade the encryption standards

    Correct Answer
    A. Implement MAC filtering
    Explanation
    Implementing MAC filtering would minimize the unauthorized use of the WiFi network. MAC filtering allows the user to create a list of approved devices by adding their MAC addresses to the network's access control list. Only devices with approved MAC addresses will be able to connect to the network, effectively preventing unauthorized users from accessing it.

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  • 29. 

    A technician wants to block remote logins to a server. Which of the following ports should be blocked?

    • 21

    • 23

    • 80

    • 443

    Correct Answer
    A. 23
    Explanation
    Port 23 is used for Telnet, a remote login protocol that allows users to access and manage a server remotely. By blocking port 23, the technician can prevent remote logins to the server, enhancing its security.

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  • 30. 

    A user connects a laptop to a docking station but is unable to see an image on the external monitor. The user tests the docking station USB ports, and they are working fine. Which of the following should be done NEXT?

    • Check for firmware updates

    • Configure extended display mode

    • Replace the external monitor

    • Adjust the laptop’s BIOS settings

    Correct Answer
    A. Configure extended display mode
    Explanation
    Configuring the extended display mode allows the user to enable the laptop to display images on the external monitor. This is the next logical step after confirming that the docking station's USB ports are working fine. Checking for firmware updates, replacing the external monitor, or adjusting the laptop's BIOS settings may not directly address the issue of not being able to see an image on the external monitor.

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  • 31. 

    After upgrading a smartphone’s OS, Joe, a user, reports the smartphone no longer connects to his automobile automatically when near it, Joe, restarts the smartphone, but the problem persists. Which of the following should a technician do NEXT to restore the previous functionality?

    • Connect the smartphone to the automobile via USB

    • Reenable the smartphone’s Bluetooth radio

    • Perform a rollback of the smartphone’s OS

    • Pair the smartphone with the automobile

    Correct Answer
    A. Reenable the smartphone’s Bluetooth radio
    Explanation
    After upgrading the smartphone's OS, it is possible that the Bluetooth radio was automatically disabled. To restore the previous functionality of the smartphone automatically connecting to the automobile, the technician should reenable the smartphone's Bluetooth radio. This will allow the smartphone to establish a connection with the automobile and restore the automatic connection feature.

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  • 32. 

    A technician is buying a PC that will host three VMs running at the same time with the current configuration. The technician believes there might be a need to run several additional VMs in the near future. Which of the following resources would be the MOST important to upgrade to allow for the additional VMs?

    • CPU

    • SSD

    • NIC

    • RAM

    Correct Answer
    A. SSD
    Explanation
    Upgrading the SSD would be the most important resource to allow for the additional VMs. SSD (Solid State Drive) is responsible for storage and data access speed. Running multiple VMs simultaneously requires a significant amount of storage space and fast data access. Upgrading the SSD would ensure sufficient storage capacity and improve the overall performance of the VMs. While CPU, NIC, and RAM are also important resources for running VMs, upgrading the SSD would have a more significant impact on the ability to host multiple VMs efficiently.

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  • 33. 

    Which of the following resources in the MOST critical when using cloud file-storage synchronization applications?

    • Disk speed

    • I/O bandwidth

    • RAM utilization

    • CPU utilization

    Correct Answer
    A. I/O bandwidth
    Explanation
    When using cloud file-storage synchronization applications, the most critical resource is I/O bandwidth. This is because file synchronization requires the transfer of data between the local device and the cloud storage, and the speed and capacity of the I/O bandwidth directly impact the efficiency and speed of this data transfer. A higher I/O bandwidth allows for faster synchronization and reduces the chances of data transfer bottlenecks. Therefore, having sufficient I/O bandwidth is crucial for smooth and efficient cloud file-storage synchronization.

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  • 34. 

    Which of the following Internet connection types often terminates at a switching center and then requires the use of a different media for the last mile to the customer?

    • ISDN

    • DSL

    • Fiber

    • Cable

    Correct Answer
    A. DSL
    Explanation
    DSL (Digital Subscriber Line) often terminates at a switching center and then requires the use of a different media for the last mile to the customer. DSL uses existing telephone lines to provide internet connectivity, and the signal is converted to a digital form at the switching center. However, for the last mile connection to the customer's premises, DSL requires a different media, such as copper or fiber optic cables, to transmit the digital signal. This is because the distance between the switching center and the customer's location is usually too far for the DSL signal to travel effectively over the existing telephone lines.

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  • 35. 

    Which of the following connects a PC to its default gateway?

    • NIC

    • Switch

    • Router

    • Cable modem

    Correct Answer
    A. Switch
    Explanation
    A switch is a networking device that connects multiple devices on a local area network (LAN). It operates at the data link layer of the OSI model and uses MAC addresses to forward data between devices. In the context of the question, a switch connects a PC to its default gateway, which is the device that connects the PC to other networks, such as the internet. Therefore, a switch is the correct answer as it facilitates the connection between the PC and its default gateway.

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  • 36. 

    Ann, an accountant, reports that after turning on her new laptop, she received a message stating her IP address is already in use on the system. She tried going back to her old desktop, which she now only uses for email, but received the same message. The technician checks the account and sees a comment that Ann requires a special network setup to connect to the banking software. Which of the following should the technician do to resolve the issue?

    • Remove the static IP configuration from the desktop.

    • Set the laptop configuration to DHCP to prevent conflicts.

    • Replace the network card in the laptop, as it may be defective.

    • Bridge the LAN connection between the laptop and the desktop.

    Correct Answer
    A. Remove the static IP configuration from the desktop.
    Explanation
    The technician should remove the static IP configuration from the desktop. This is because the message stating that the IP address is already in use suggests that there is a conflict with the IP address assigned to the desktop. By removing the static IP configuration, the desktop will obtain an IP address automatically through DHCP, which should resolve the issue of the IP address conflict.

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  • 37. 

    Which of the following connector types is used to terminate household telephone cabling?

    • RG-6

    • RJ-11

    • RJ-45

    • RG-59

    Correct Answer
    A. RJ-11
    Explanation
    RJ-11 is the correct answer because it is the connector type commonly used to terminate household telephone cabling. RJ-11 connectors have six positions and two conductors, which are used for connecting telephones, fax machines, and modems to the telephone network. RG-6, RG-59, and RJ-45 are not used for terminating household telephone cabling.

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  • 38. 

    Which of the following peripheral types is MOST likely to be used to input actions into a PC?

    • Webcam

    • Mouse

    • Monitor

    • Optical drive

    Correct Answer
    A. Mouse
    Explanation
    The mouse is the most likely peripheral to be used to input actions into a PC. A mouse is a common input device that allows users to control the cursor on the screen and interact with graphical user interfaces. It provides a convenient and intuitive way to navigate and interact with the computer, making it an essential peripheral for inputting actions into a PC.

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  • 39. 

    Joe, a user, recently purchased a new multifunction printer and attempted to install it himself. He informed a technician that the printer is on his list of printers, but he is unable to print. The technician sees that the printer is listed as a generic printer under Devices and Printers. Which of the following should the technician do NEXT?

    • Reboot the computer into safe mode and try to print a test page

    • Download the correct drivers from the manufacturer’s website and install them

    • Unplug the USB cable from the printer and try another USB slot on the PC

    • Set the printer as the default within the device properties

    Correct Answer
    A. Download the correct drivers from the manufacturer’s website and install them
    Explanation
    The technician should download the correct drivers from the manufacturer's website and install them. This is because the printer is listed as a generic printer, indicating that the computer does not have the necessary drivers to properly communicate with the printer. By downloading and installing the correct drivers, the technician can ensure that the printer is recognized and functions properly.

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  • 40. 

    A user is having a problem with printing a specific document type. The network printer OCP shows that the printer is online with no errors. Other users are not having the same issue. The user sends the document to another printer and the document prints. Which of the following should a technician do FIRST in troubleshooting the problem?

    • Stop and restart the PC print spooler service.

    • Verify the user is sending the document to the correct printer queue.

    • Have each user send the same document to the correct printer queue.

    • Stop and restart the print server queues, and then have the user resend the document.

    Correct Answer
    A. Verify the user is sending the document to the correct printer queue.
    Explanation
    The first step in troubleshooting the problem should be to verify that the user is sending the document to the correct printer queue. This is because other users are not experiencing the same issue, indicating that the problem may be specific to the user's configuration or settings. By confirming that the document is being sent to the correct printer queue, the technician can eliminate any potential user error and focus on other possible causes for the printing problem.

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  • 41. 

    A user is no longer able to browse the Internet after returning from vacation. The user is able to log in and navigate to the local intranet, but not to any outside sites. A technician pings a well-known website by name but gets no reply. The technician then pings its IP address and gets a reply. Which of the following commands will MOST likely resolve the issue?

    • Ipconfig /all

    • Ipconfig /flushdns

    • Ipconfig /release

    • Ipconfig /setclassid

    Correct Answer
    A. Ipconfig /flushdns
    Explanation
    The user is experiencing a DNS (Domain Name System) related issue. The fact that they can navigate to the local intranet but not to any outside sites suggests that the DNS resolution is failing for external websites. When the technician pings a well-known website by name and gets no reply, it indicates that the DNS is not able to resolve the website's domain name to its corresponding IP address. By using the "ipconfig /flushdns" command, the technician can clear the DNS cache on the user's computer, which may resolve the issue by forcing the computer to retrieve fresh DNS information from the DNS server.

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  • 42. 

    A customer’s laptop display has suddenly become very dim. The image of the display can only be seen with a bright, external light, as adjusting the brightness/ contracts controls does not cause much change. Which of the following components MOST likely needs to be replaced?

    • LCD panel

    • Inverter

    • Video card

    • Digitizer

    Correct Answer
    A. Inverter
    Explanation
    The inverter is responsible for providing power to the backlight of the laptop display. If the display has become very dim and adjusting the brightness/contrast controls does not have much effect, it suggests that the backlight is not receiving enough power. Therefore, replacing the inverter is the most likely solution to restore the brightness of the display.

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  • 43. 

    A user logs on a PC and receives a message stating there is a duplicate IP address on the network. After a system restart, the user notices the same error. Which of the following is the MOST probable cause of the error?

    • The user is still logged into another device.

    • The user has set a static IP address.

    • The user has moved to a different office.

    • The user has wireless and wired connections.

    Correct Answer
    A. The user has set a static IP address.
    Explanation
    The most probable cause of the error is that the user has set a static IP address. This means that the user manually assigned an IP address to their device instead of relying on dynamic IP assignment from a DHCP server. This can cause conflicts if another device on the network is also using the same IP address. Restarting the system would not resolve this issue because the static IP address is still being used by the user's device.

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  • 44. 

    A technician has been informed that multiple users are receiving duplicate IP address warnings on their workstations, and they are unable to browse the Internet. Which of the following server types should the technician log in to in order to resolve the problem?

    • DNS server

    • DHCP server.

    • Proxy server

    • RADIUS server

    Correct Answer
    A. DHCP server.
    Explanation
    The technician should log in to the DHCP server to resolve the problem. DHCP (Dynamic Host Configuration Protocol) is responsible for assigning IP addresses to devices on a network. If multiple users are receiving duplicate IP address warnings, it suggests that the DHCP server is not properly managing IP address assignments. By logging in to the DHCP server, the technician can investigate and resolve the issue, ensuring that each workstation receives a unique IP address and can access the Internet.

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  • 45. 

    A technician is troubleshooting a Windows CAD workstation that is running slow. The computer uses RAID 10 and has dual GPU cards. The user states that the same application runs faster on an identical workstation. Which of the following should the technician perform FIRST to troubleshoot the problem?

    • Replace the write cache battery.

    • Check the event log any cache issues.

    • Clear the RAID configuration file and restart the PC.

    • Replace the RAID controller write cache module.

    Correct Answer
    A. Check the event log any cache issues.
    Explanation
    The technician should check the event log for any cache issues as the user has stated that the same application runs faster on an identical workstation. By checking the event log, the technician can identify any potential cache issues that may be causing the slowdown on the CAD workstation. This will help in troubleshooting the problem and finding a solution to improve the performance of the workstation.

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  • 46. 

    An end user has signed up to use a web-based calendar application. Which of the following solutions has the user purchased?

    • DaaS

    • SaaS

    • PaaS

    • IaaS

    Correct Answer
    A. SaaS
    Explanation
    The end user has purchased a SaaS (Software as a Service) solution. SaaS allows users to access and use software applications over the internet, without the need for installation or maintenance on their own devices. In this case, the web-based calendar application is hosted and managed by a third-party provider, and the user has signed up to use it as a service.

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  • 47. 

    An analyst asks a technician to recommend a solution for a customer in the software development industry, where the customer can test a variety of OS’s running the various applications that the customer produces. The customer wants to minimize the investment in hardware. Which of the following solutions should the technician recommended to BEST meet the customer’s requirement?

    • Purchase a number of low-cost devices, installing the required Oss and applications on each one. Use separate machines for each testing environment.Option 1

    • Purchase a high-end system meeting the hardware requirements for all of the individual Oss and applications. Configure a VM for each testing environment.Option 2

    • Purchase one computer and create images for each computer configuration and OS. Re-image the machine for each testing environment.Option 3

    • Purchase a number of computers, installing a VM on each one. Configure each VM with an OS for the testing environment.Option 4

    Correct Answer
    A. Purchase a high-end system meeting the hardware requirements for all of the individual Oss and applications. Configure a VM for each testing environment.Option 2
    Explanation
    This solution allows the customer to test a variety of OS's and applications without investing in multiple physical machines. By purchasing a high-end system that meets the hardware requirements for all the individual OS's and applications, the technician can configure a virtual machine (VM) for each testing environment. This way, the customer can test different configurations without the need for separate physical machines, minimizing the investment in hardware.

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  • 48. 

    A server needs a RAM upgrade, and a technician has been tasked with retrieving the RAM from storage and then installing it. Whish of the following is the BEST RAM type for the technician to retrieve?

    • SoDIMM

    • DDR4

    • Single channel

    • ECC

    Correct Answer
    A. DDR4
    Explanation
    DDR4 is the best RAM type for the technician to retrieve because it is the latest and fastest type of RAM available. It offers higher bandwidth and lower power consumption compared to its predecessors. Additionally, DDR4 is compatible with most modern servers and provides improved performance for data-intensive tasks.

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  • 49. 

    Which of the following Ethernet cables would BEST support an application that requires a 600 Mbps throughput at the lowest price point?

    • Cat 3

    • Cat 5

    • Cat 5e

    • Cat 6

    Correct Answer
    A. Cat 5e
    Explanation
    Cat 5e would be the best Ethernet cable to support an application that requires a 600 Mbps throughput at the lowest price point. While Cat 6 cables can support higher speeds, they are generally more expensive. Cat 5e cables, on the other hand, are capable of supporting speeds up to 1000 Mbps (1 Gbps) and are more cost-effective compared to Cat 6 cables. Cat 3 and Cat 5 cables have lower maximum speeds and may not be able to provide the required throughput for the application.

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Quiz Review Timeline (Updated): Mar 19, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 19, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Jan 22, 2021
    Quiz Created by
    Themes

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