CompTIA A+ Core 2 Certification Exam 220-1202 Practice Test 4

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| Questions: 30 | Updated: Sep 11, 2026
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1. A technician wants to stop devices on a SOHO network from automatically opening firewall ports on the router without any approval, which some smart devices and games do by default. Which router feature should be disabled to prevent this?

Explanation

UPnP allows devices on the network to automatically request that the router open ports for them, which is convenient but can also open unintended holes in the firewall. Disabling it requires ports to be configured manually and approved by an administrator instead.

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About This Quiz
CompTIA A+ Core 2 Certification Exam 220-1202 Practice Test 4 - Quiz

This assessment focuses on key concepts for the CompTIA A+ Core 2 Certification Exam 220-1202. It evaluates your understanding of essential IT skills, including troubleshooting, operating systems, and security. Taking this assessment is crucial for anyone preparing for the certification, as it helps reinforce knowledge and identify areas for improvement.

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You may optionally provide this to label your report, leaderboard, or certificate.

2. A technician needs to explain a complex technical issue to a non-technical customer over the phone. Which communication approach best follows proper professionalism guidelines?

Explanation

Using plain language and avoiding unnecessary jargon or acronyms ensures the customer actually understands the explanation, which is a core professional communication guideline. Using heavy technical terminology, rushing the conversation, or assuming prior technical knowledge all risk confusing or alienating a non-technical customer.

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3. A server room is experiencing occasional brief power blips that don't last long enough to be full outages, but they're enough to reboot equipment without a proper shutdown. Which two pieces of equipment should be installed to address this?

Explanation

A UPS provides battery backup to ride through brief power blips without an abrupt reboot, and a surge suppressor protects equipment from voltage spikes that often accompany power fluctuations, directly addressing the described power quality issue. Additional cooling, a dehumidifier, and extra cabling address temperature, humidity, and connectivity concerns, not power interruptions.

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4. A technician is about to work inside a case with several sharp metal edges around the drive bays. Which piece of personal protective equipment is most directly relevant to this specific task?

Explanation

Safety goggles protect the eyes from metal shavings or debris when working around sharp edges inside a case. An ESD strap protects components from static discharge rather than protecting the technician physically, an air filter mask is for dust/particulates, and a fire extinguisher addresses a different hazard entirely.

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5. A company's backup rotation scheme keeps a full backup monthly, weekly backups for each week of the month, and daily backups for each day of the week, cycling older backups out as new ones are made. What is the name of this classic backup rotation scheme?

Explanation

The Grandfather-Father-Son (GFS) scheme organizes backups into monthly (grandfather), weekly (father), and daily (son) tiers, cycling out older backups as newer ones are created at each tier, matching the described rotation.

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6. Match each change type to the situation it fits.

Explanation

Each change type serves a distinct purpose: a standard change is pre-approved and routine, a normal change goes through the full review process, an emergency change bypasses normal timelines due to urgent risk, and a change freeze is a restricted period rather than a type of change itself.

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7. A ticket needs to reflect that an issue was initially reported as low severity but escalated after affecting more users, and the technician wants future staff to see that escalation history clearly. Which ticketing practice addresses this?

Explanation

Recording severity and escalation changes as they happen, with clear notes, preserves the full history of how an issue evolved for anyone reviewing the ticket later. Only updating the final severity, deleting the original entry, or leaving escalation blank until closure all erase or hide that history.

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8. A user's desktop shows an unusual number of files renamed with unfamiliar file extensions, and several documents they created recently are missing from their usual folder, though the drive still shows normal free space. What should the technician suspect?

Explanation

Files being renamed with unfamiliar extensions and going missing from their normal location is a classic sign of ransomware or another file-encrypting infection processing those files. A Windows Update changing file associations wouldn't rename or hide the files themselves, and printer driver or monitor cable issues are unrelated to file integrity.

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9. A user's phone shows fake security warnings appearing at random times even when not browsing, along with degraded response time across the whole device. Which two steps should the technician take?

Explanation

Booting into safe mode helps isolate whether a third-party app is generating the fake alerts, and running a reputable anti-malware scan can detect and remove the underlying malicious app causing both the fake warnings and the system-wide slowdown. Autorotate, wallpaper, and clearing browsing history alone don't address an app generating alerts outside the browser or system-wide performance degradation.

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10. A user's phone shows a notification that an app they don't remember installing has been granted access to contacts, camera, and location, and the app doesn't appear in their usual list of installed apps when they search for it by name. What does this most likely indicate?

Explanation

An app with broad permissions that the user doesn't recognize, and that doesn't show up normally in the installed apps list, is a strong indicator of an unauthorized or hidden malicious application. A mislabeled system app, a pending update, or a Bluetooth pairing request would not explain a hidden app silently holding contact, camera, and location permissions.

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11. A user's phone randomly reboots several times a day with no consistent pattern, and the issue started right after a recent third-party app update. What should the technician do first?

Explanation

Random reboots that began immediately after a specific app's update strongly suggest that update as the cause, so removing or rolling back that app is the most direct first step. Battery replacement, disabling NFC, and display diagnostics don't address an issue that correlates directly with a software update.

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12. A user's phone battery used to last a full day, but after installing a new social media app last week, it now drains to nearly empty by early afternoon, and no other changes were made. What is the most likely cause?

Explanation

A sudden battery life change coinciding directly with installing a new app points strongly to that app's background activity as the cause, so reviewing its battery usage and permissions is the appropriate first step. A broken brightness sensor, SIM card issue, or jumping straight to a factory reset don't fit a symptom that started right after one specific app install.

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13. A user's Windows desktop takes an unusually long time to reach the desktop after entering their password, though other accounts on the same machine log in normally and quickly. What is the most likely cause?

Explanation

A slow profile load affecting only one specific account, while other accounts on the same machine log in quickly, points to an issue with that individual user's profile rather than the hardware or overall system. A failing PSU, loose cable, or GPU driver would typically affect the whole system or specific functions, not one user's login time specifically.

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14. A desktop that has run fine for months suddenly experiences frequent unexpected shutdowns, always after 20 to 30 minutes of use, and the case feels unusually warm to the touch. What should be checked first?

Explanation

Shutdowns occurring consistently after a period of use, combined with unusual heat, strongly suggest thermal protection shutting the system down to prevent damage, making cooling components the first thing to check. Update history, browser extensions, and account passwords don't explain a heat-related, time-based shutdown pattern.

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15. A user installs a browser extension from an unfamiliar, unverified source that promises to block ads, but shortly afterward the browser starts injecting its own ads and redirecting searches through an unfamiliar search engine. What is the most likely cause?

Explanation

A browser extension installed from an unverified source is a common vector for malicious behavior, including ad injection and search hijacking, regardless of what the extension claims to do. A pop-up blocker failure wouldn't cause new ads to be injected, and this scenario is specific to the browser rather than router-level DNS or a corrupted cache.

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16. A technician needs to install Windows on a brand-new laptop that has no operating system yet and no optical or USB drive attached, but the laptop is on the same network as a deployment server configured to serve OS images. Which boot method should be used?

Explanation

PXE network boot allows a machine with no local install media to boot directly from a deployment server over the network, exactly fitting a machine with no USB/optical drive present. Booting from an internal partition assumes an OS is already there, multiboot manages multiple existing OSs, and an external hot-swappable drive still requires a physical drive to be attached.

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17. A company wants to reuse a batch of company laptops for a different department after securely erasing all data, without physically destroying the drives. Which method fits this need?

Explanation

Erasing or wiping securely removes data while leaving the drive intact and reusable, matching the requirement to reuse the laptops. Degaussing, shredding, and incineration are all physically or data-destructive methods intended for drives that will not be reused.

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18. A company wants its MDM policy to both automatically enforce a minimum screen-lock complexity across all enrolled phones and push required security patches to those phones without waiting for the user to do it manually. Which two policies should be configured?

Explanation

Configuration profiles can enforce screen-lock requirements, and patch management policies can push OS updates automatically, directly matching both stated requirements. Locator apps, remote backup, and content filtering are valid mobile security features but don't address lock enforcement or automatic patching.

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19. Match each workstation hardening technique to the specific risk it primarily addresses.

Explanation

Each hardening technique targets a specific risk: a BIOS/UEFI password blocks firmware-level tampering like boot order changes, a screensaver lock protects an unattended session, disabling AutoRun stops removable media from auto-executing code, and an account expiration date limits the window a dormant account stays active.

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20. A technician has finished remediating an infected SOHO workstation and confirmed the malware is removed. Before considering the job complete, what should be done to help prevent a repeat infection?

Explanation

Educating the user on what caused the infection, combined with scheduling regular scans and updates, directly reduces the chance of a repeat infection, which is the final step in the SOHO malware removal process. System Restore should be re-enabled, not disabled, at this stage, reformatting is unnecessary once removal is confirmed successful, and permanently disconnecting the workstation isn't a normal remediation step.

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21. An attacker walks closely behind an employee wearing a delivery uniform and carrying a large box, and the employee holds the secure door open for them without checking credentials. What social engineering technique is this?

Explanation

Tailgating is following an authorized person through a secure entry point, often using props like a uniform or a large box to appear legitimate and avoid suspicion. Vishing is a phone-based attack, dumpster diving involves searching discarded materials, and an evil twin is a fake wireless access point.

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22. A user notices their computer's fan running at full speed constantly, performance is sluggish, and a background process is using significant CPU even when the machine is idle, but no ransom note or unusual pop-ups appear. Which malware type best fits?

Explanation

A cryptominer silently uses a victim's CPU/GPU resources to mine cryptocurrency in the background, causing high resource usage and heat without necessarily triggering visible pop-ups or a ransom demand. Ransomware demands payment via a visible note, a keylogger records keystrokes without heavy CPU use, and adware causes visible ads rather than silent background CPU load.

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23. A company wants an old legacy device that only supports WEP retired because its encryption can be cracked in minutes with freely available tools, while their newer devices use WPA3. What is the primary risk of keeping the WEP device on the network?

Explanation

WEP's encryption algorithm has well-known cryptographic weaknesses that let attackers recover the key and decrypt traffic quickly, which is why WEP is considered obsolete and insecure. WEP doesn't inherently affect bandwidth, doesn't require RADIUS, and has no direct relationship to SSID broadcast settings.

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24. A company's cloud productivity suite lets employees co-edit a spreadsheet in real time with colleagues, seeing each other's changes instantly. Which category of feature is this?

Explanation

Real-time co-editing of a spreadsheet by multiple users is a core collaboration tool capability within cloud productivity suites. Identity synchronization concerns login credentials, licensing assignment concerns paid seats, and email systems concern messaging rather than document co-editing.

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25. A Linux administrator needs to both check which processes are currently consuming the most CPU in real time and see how much free disk space remains on each mounted volume. Which two commands should be used?

Explanation

top shows real-time process resource usage including CPU consumption, and df reports free disk space per mounted filesystem, directly matching both stated needs. cat displays file contents, rm deletes files, and mv moves or renames files, none of which show process usage or disk space.

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26. Match each macOS feature to what it's used for.

Explanation

Each macOS feature addresses a distinct task: FileVault handles full-disk encryption, Disk Utility manages disk and volume operations, Force Quit terminates a frozen app, and Keychain securely stores and retrieves saved passwords.

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27. A branch office laptop needs to automatically connect to the office's cellular hotspot when no Wi-Fi is available, without the user manually switching connection types each time. Which connection category is this?

Explanation

WWAN (wireless wide area network) connections use cellular data as a network connection option, which is what allows automatic failover to cellular when Wi-Fi isn't available. VPN secures traffic over an existing connection rather than providing connectivity itself, wired requires a physical cable, and a proxy setting routes traffic through an intermediary rather than providing connectivity.

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28. A shared office computer used by multiple people needs each user's sounds, backgrounds, and taskbar layout to look the way they left it the last time they logged in. Which settings area controls this per-user experience?

Explanation

Personalization settings, backgrounds, themes, and taskbar behavior, are stored per user profile in Windows, giving each account its own look on shared hardware. Sound only controls audio settings, Ease of Access covers accessibility features, and Indexing Options controls search indexing.

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29. A technician wants to see which services are configured to start automatically with Windows and check if a specific one is currently running or stopped, all from one place. Which Task Manager tab should be used?

Explanation

The Services tab in Task Manager lists Windows services along with their current running/stopped status. The Startup tab covers login applications rather than services, Performance shows resource graphs, and Users shows logged-in accounts.

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30. A company needs Windows 11 machines that support more than 128GB of RAM and advanced hardware certification for engineering workstations with multiple high-end CPUs, beyond what Pro edition supports. Which edition fits?

Explanation

Pro for Workstations specifically raises RAM support limits and adds workstation-class hardware support, like multiple CPUs, beyond standard Pro. Home has the lowest RAM support, standard Pro has a lower RAM ceiling, and the N edition is only a regional variant lacking certain media features, not a higher hardware-support tier.

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A technician wants to stop devices on a SOHO network from...
A technician needs to explain a complex technical issue to a...
A server room is experiencing occasional brief power blips that don't...
A technician is about to work inside a case with several sharp metal...
A company's backup rotation scheme keeps a full backup monthly, weekly...
Match each change type to the situation it fits.
A ticket needs to reflect that an issue was initially reported as low...
A user's desktop shows an unusual number of files renamed with...
A user's phone shows fake security warnings appearing at random times...
A user's phone shows a notification that an app they don't remember...
A user's phone randomly reboots several times a day with no consistent...
A user's phone battery used to last a full day, but after installing a...
A user's Windows desktop takes an unusually long time to reach the...
A desktop that has run fine for months suddenly experiences frequent...
A user installs a browser extension from an unfamiliar, unverified...
A technician needs to install Windows on a brand-new laptop that has...
A company wants to reuse a batch of company laptops for a different...
A company wants its MDM policy to both automatically enforce a minimum...
Match each workstation hardening technique to the specific risk it...
A technician has finished remediating an infected SOHO workstation and...
An attacker walks closely behind an employee wearing a delivery...
A user notices their computer's fan running at full speed constantly,...
A company wants an old legacy device that only supports WEP retired...
A company's cloud productivity suite lets employees co-edit a...
A Linux administrator needs to both check which processes are...
Match each macOS feature to what it's used for.
A branch office laptop needs to automatically connect to the office's...
A shared office computer used by multiple people needs each user's...
A technician wants to see which services are configured to start...
A company needs Windows 11 machines that support more than 128GB of...
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