1.
The CompTIA A+ Essentials exam (#220-602) covers both _____ and _____
Correct Answer
C. Hardware and Software
Explanation
The CompTIA A+ Essentials exam (#220-602) covers both hardware and software. This means that the exam will test the candidate's knowledge and skills in both areas, including understanding computer components and troubleshooting hardware issues, as well as installing and configuring software, operating systems, and applications. This comprehensive coverage ensures that candidates have a well-rounded understanding of both hardware and software aspects of computer systems, which is essential for a successful career in IT support.
2.
Which of the following is an exam name of an A+ elective?
Correct Answer
A. IT Technician
Explanation
The correct answer is "IT Technician" because an A+ elective is a course or module that focuses on specific skills or knowledge related to IT and technology. "IT Technician" is a job role that requires expertise in troubleshooting and repairing computer hardware and software issues, which aligns with the content covered in an A+ elective.
3.
Which of the following is an exam name of an A+ Elective?
Correct Answer
B. Remote Support
Explanation
The correct answer is "Remote Support" because it is the only option that is related to providing technical assistance remotely. The other options, such as Depot Support, Desktop Technician, and Sales Tech, do not specifically mention providing support remotely.
4.
Which of the following is the exam name of an A+ Elective?
Correct Answer
B. Depot Technician
Explanation
Depot Technician is the exam name of an A+ Elective.
5.
The following are examples of job roles under the CompTIA A+ Elective IT Technician exam EXCEPT
Correct Answer
D. Call centre tech
Explanation
The question asks for job roles that are NOT examples of job roles under the CompTIA A+ Elective IT Technician exam. The answer "Call centre tech" does not fall under the job roles covered by the exam. The other options, "Desktop support," "Student," and "Enterprise tech," are all examples of job roles that could be covered by the exam. Therefore, the correct answer is "Call centre tech."
6.
The following are examples of job roles under the CompTIA A+ Elective remote support exam EXCEPT
Correct Answer
C. Bench tech
Explanation
The question asks for examples of job roles under the CompTIA A+ Elective remote support exam, except for one. The correct answer is "Bench tech." This means that all of the other options (help desk tech, remote support tech, and call center tech) are examples of job roles that would be covered in the exam. A bench tech, on the other hand, refers to a technician who works in a physical location, such as a repair shop or a company's IT department, rather than providing remote support.
7.
Which of the following is an example of a job role under CompTIA A+ Elective depot technician exam?
Correct Answer
C. Depot tech
Explanation
A depot technician is a job role under the CompTIA A+ Elective depot technician exam. This role involves working in a centralized location, typically a repair center or depot, where technicians diagnose and repair computer hardware and software issues. Depot technicians are responsible for troubleshooting and fixing computers and other electronic devices that have been sent in for repair. They may also perform upgrades and maintenance tasks. This job role requires strong technical skills and knowledge of computer hardware and software.
8.
Which exam does CompTIA recommend taking first amongst the following?
Correct Answer
A. A+ Essential
Explanation
CompTIA recommends taking the A+ Essential exam first because it covers the fundamental knowledge and skills necessary for entry-level IT professionals. This exam focuses on areas such as hardware, networking, operating systems, and troubleshooting. By passing the A+ Essential exam, individuals can demonstrate their foundational understanding of IT concepts and technologies, which can serve as a strong basis for further specialization in areas like depot technician, IT technician, or remote support.
9.
Which exam amongst this puts emphasis on laptops and personal devices?
Correct Answer
B. Remote Technician
Explanation
The correct answer is Remote Technician. The reason is that a Remote Technician is responsible for providing technical support and troubleshooting services remotely, which often requires the use of laptops and personal devices to connect to and control the devices of the customers. On the other hand, an IT Technician, Depot Technician, and A+ Essentials may also involve working with computers and devices, but they do not specifically emphasize the use of laptops and personal devices as much as a Remote Technician does.
10.
Which exam is for positions that usually have little customer interactions?
Correct Answer
C. Depot Technician
Explanation
Depot Technicians are responsible for repairing and maintaining equipment in a designated location, such as a depot or warehouse. Unlike Remote Technicians or IT Technicians who may interact with customers directly, Depot Technicians typically work behind the scenes and have minimal customer interactions. Therefore, the Depot Technician exam is suitable for positions that usually have little customer interactions.