The following practice questions are taken from CompTIA A+ 2006 In-Depth book by Jean Andrews. I have set the pass rate to which you must score above 75% to pass, this is done to better help you prepare for the real exams. So, without any further ado, let's get started.
Respond to the customer by calling them an idiot.
Verbally assault the customer.
Tell the customer to never come back.
Smile and tell the customer to have a nice day.
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Give them the deal.
Explain to them that you can't because you could get in trouble.
Switch prices on the product so you can ring it up at a cheaper price.
Help them bypass security so they can take the product for free.
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Immediately walk over and pocket the money.
Immediately walk over and give the money back to the customer.
Alert your supervisor.
Immediately tell another co worker so you can split the money with them.
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The price of a notebook is about the same as a comparable desktop system.
The speed of notebooks is about the same as a desktop.
The main advantage of a notebook has over a desktop is portability.
It is easier to upgrade.
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Explain to the customer that their system is damaged beyond repair and suggest they get a new system.
Explain to the customer that you know exactly what is wrong with it, but you will need to take the system in for repair at the shop.
Explain to the customer that you have went through all the troubleshooting steps and are not sure what they problem is and that you would like to take it into the shop.
Explain to the customer that you did not find anything wrong with the system and that they need to learn how to operate it properly.
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It provides network access.
It boots the OS with minimum configuration.
It uses video drivers specific to your video card.
The GUI interface does not have to display in safe mode.
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System properties
Windows explorer
File attributes
Device manager
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Riser card
Heat sink
Resistor
Housing
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On a RAM (RTC/NVRAM) chip.
On a floppy drive.
On a CD.
On an external storage.
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Product activation
Boot loader
Disk cloning
Unattended installation
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APIPA server
DHCP server
MIDI server
AIPPA server
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Hang up on the customer
Tell the customer that there is nothing you can do for them.
Listen to the customers complaint and attempt to help them.
Immediately get your supervisor.
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Lie to the customer and explain that they need the more expensive module.
Tell the customer the truth and direct them to the least expensive module.
Explain to the customer that the more expensive module is better for their system and get more money on the sale.
Let another sales person help them.
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DHDP
DACP
DHCP
DPCH
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Scripts
Virus hoax
Phishing
Phreaking
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Whether or not to physically install the modem.
Whether or not to test the device being installed.
Whether or not to continue with the installation using unsigned drivers.
Whether or not to install from a specific location.
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Use the start menu from desktop.
Press a key or combination of keys during the boot process.
Download a program from the manufacturer's website.
Use a boot disk.
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Plug and play feature
Device driver wizard
Show hidden devices feature
Driver rollback feature
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File type
Subdirectory to the root directory
Folder
Root directory
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Registry
Console
Event log
Restore point
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Remote assistance
Group policy
Task scheduler
Remote desktop
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The NIC is functioning properly.
The NIC is connecting to the internet.
The NIC may be faulty.
The NIC is not the proper card for that CMOS.
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A static IP address
A dynamic IP address
A DHCP IP address
IP address
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Gateway
Dynamic address
Static address
Network drive map
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Channel aggregation
Power management
Windows 9x/me briefcase
Support for PC cards
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Hang up on the customer.
Explain to the customer you can not understand them and ask them politely not to call back.
Explain to them you can not fully understand them and that you are going to transfer them to your supervisor.
See if anyone speaks their language from other customers.
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FTP
NSLookup
Ping
ARP
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Flat bed
Sheet fed
Portable
Optical character recognition software
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Both features refer to the size of the memory modules.
RAS latency is used more than CAS latency.
It takes four or five clock cycles to read or write data.
Both features refer to the number of clock cycles it takes to write or read a column or row of data off a memory module.
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The refresh rate is also called the horizontal scan rate.
Refresh rates do not typically differ among monitors.
The refresh rate is the number of times in on second an electronic beam can fill the screen with lines.
CRT screens draw a screen by making two passes.
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It sends out a signal to a remote computer and if the remote computer is online it responds.
It listens for other remote computer traffic online and logs the their responses in the event log.
It send out a signal to a remote network and captures internet packets.
It listens for open ports on remote computers and reports packet activity going in and out of that computer.
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Laser printer
Ink jet printer
Dot matrix printer
Thermal printer
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Using internet connection sharing (ICS)
Using port filtering
Using a router
Using port close
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Compatibility mode
Dependency walker
Error reporting service
Microsoft management console
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Kernel
Registry
Shell
Hard drive
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TCP
UPS
IP
UDP
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One problem that high end graphics cards is overheating.
Some features included on a graphics accelerator are MPEG decoding , 3 D graphics and dual porting.
The graphics accelerator does not have a processor to manage video and graphics.
It is a type of video card that has it's own processor to boost performance.
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Listen to the customer and take notes.
Tell the customer that they should come back when it is not so busy.
Direct the customer to the supervisor.
Tell the customer you will be right back and go tell the person that the complaint is against them and they should deal with the situation.
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2
4
8
16
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DDR doubles the data rate of memory by processing data when the beat of the clock rises and again when it falls.
DDR runs more slowly than regular SDRAM.
DDR uses 168 pins.
DDR improves on DDR2.
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RAM stands for read only memory.
RAM is non-volatile.
RAM can be installed in banks of several chips on a small board that plugs into the motherboard.
RAM refers to software that can be purchased and loaded onto a computer.
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A standard parallel port allows data to flow in two directions.
A standard parallel port is the slowest of the three types of parallel ports.
A parallel port is faster and easier to configure than USB ports.
Setup can have up to four different settings for parallel port modes.
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Bios
Cmos settings
Power supply
None of the above
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The pins are staggered over the socket.
The socket uses lands.
It's a cartridge for a processor that lays flat.
The pins are aligned in uniform rows around the socket.
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User profiles
Group profiles
User access levels
Disk quotas
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Clean the keyboard before the first use.
Use a regular keyboard to install the software to use the wireless keyboard.
Turn any radios in the room off while you are installing the driver for the wireless board.
Install the driver for the mouse before you install the driver for the keyboard.
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Having only one logical drive such as C.
Having only one logical drive with a special sector assigned for the extension.
Having more than one logical drive such as D and E.
There is not such thing as an extended partition.
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Upset failures are easy to detect.
The failure destroys the component beyond use.
The damage component may continue to function, but it deos not perform well.
An upset failure prevents the computer from booting.
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