A+ 220-602 IT Technician
This quiz is for the second A+ exam the 220-602 to become IT Technician certified. For a better experience click yes on shuffle questions. Feel free to write your comment or suggestion. Updated April 2008
- 1.
If you have a PC with an ATX motherboard and case, can you replace it with a BTX motherboard?
- A.
Yes
- B.
Yes, if you set the jumpers
- C.
Yes, if you add more screw holes
- D.
Yes, if you remove some ports
- E.
No
Correct Answer
E. NoExplanation
No they are not interchangeableRate this question:
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- 2.
You are installing an additional drive into a working computer. The computer won't power up at all, no lights, no spinning drives, nothing.What's most likely the problem?
- A.
Dead Hard Drive
- B.
Insufficient DC wattage provided by the power supply
- C.
Insufficient AC wattage provided by the electrical outlet
- D.
Dead power supply
- E.
Corrupted Driver
Correct Answer
B. Insufficient DC wattage provided by the power supplyExplanation
When adding new devices you need more DC wattageRate this question:
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- 3.
What tool is used to troubleshoot problems with windows, applications, etc...?
- A.
Event checker
- B.
Troubleshooter
- C.
Event viewer
- D.
Chkdsk
- E.
NTcheck
Correct Answer
C. Event viewerExplanation
You can click on run and type eventvwr.Rate this question:
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- 4.
Which of the following user account is created on a local computer and allow a user access to only that computer?
- A.
Central user
- B.
Global user
- C.
Built in user
- D.
Local user
- E.
Guest
Correct Answer
D. Local userExplanation
On a local computer is local user on a domain is global userRate this question:
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- 5.
What is the protocol used in Internet?
- A.
IPX/SPX
- B.
Netbeui
- C.
TCP/IP
- D.
Netbios
- E.
TCC
Correct Answer
C. TCP/IPExplanation
TCP/IP is the correct answer because it is the most widely used protocol in the Internet. TCP/IP stands for Transmission Control Protocol/Internet Protocol and it is a set of rules that governs the transfer of data over the Internet. It provides reliable and secure communication between devices connected to the Internet. TCP/IP is responsible for breaking data into packets, addressing them, and routing them to their destination. It also includes protocols like HTTP, FTP, and SMTP which enable various types of communication and services on the Internet.Rate this question:
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- 6.
In a monitor what can be the cause for the flickering?
- A.
A problem with video card
- B.
Poor cable connection
- C.
Bad CPU
- D.
Bad Monitor
- E.
Bad RAM
Correct Answer
B. Poor cable connectionExplanation
A poor cable connection is the most common cause.
A low refresh rate is also another cause.Rate this question:
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- 7.
What is it that uses a single public IP address to access internet on behalf of all hosts on the network using IP addresses?
- A.
NAT
- B.
BAT
- C.
IMAP
- D.
IPX/SPX
- E.
DHCP
Correct Answer
A. NATExplanation
NAT is Network Address TranslationRate this question:
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- 8.
You are explaining to Jim that if you don't _______ it can cause PC parts to overheat.
- A.
Clean the keyboard
- B.
Keep the humidity high
- C.
Use liquid inside a computer
- D.
Remove the dust inside the PC
- E.
Shake the computer from time to time
Correct Answer
D. Remove the dust inside the PCExplanation
You can remove dust with compressed air.Rate this question:
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- 9.
After you got a call from a company. You have the task to dispose of a storage media. What would you do with it?
- A.
You discharge it before disposing
- B.
You destroy it
- C.
You sell it
- D.
You throw it in the regular trash
- E.
You recycle it
Correct Answer
B. You destroy itExplanation
You destroy it so that important information are safeRate this question:
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- 10.
When troubleshooting, what is the first step?
- A.
Check the obvious
- B.
Turn the computer on
- C.
Make assumption
- D.
Analise the problem without making an initial determination
- E.
Speak about your certifications
Correct Answer
A. Check the obviousExplanation
The first step in troubleshooting is to check the obvious. This means looking for any obvious issues or problems that may be causing the trouble. This could include checking if all cables are properly connected, if the device is powered on, or if any error messages are displayed. By checking the obvious first, it helps to quickly identify and resolve any simple or easily fixable problems before moving on to more complex troubleshooting steps.Rate this question:
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- 11.
In Windows 2000/XP the _____ can read from and write to parts of the system other than their own local drive, install applications and perform limited administrative task.
- A.
Power user
- B.
Back-up user
- C.
Guest
- D.
Administrator
- E.
User
Correct Answer
A. Power userExplanation
A power user in Windows 2000/XP has the ability to read from and write to parts of the system other than their own local drive, install applications, and perform limited administrative tasks. This means that they have elevated privileges and can access and modify system files and settings, but their level of access is still restricted compared to an administrator.Rate this question:
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- 12.
What type of service is DHCP?
- A.
Name resolution
- B.
Addressing
- C.
E mail
- D.
Security layer
- E.
Remote control
Correct Answer
B. AddressingExplanation
DHCP stands for Dynamic Host Configuration Protocol, which is a network management protocol used to assign IP addresses and other network configuration parameters to devices on a network. Therefore, the correct answer is "Addressing" as DHCP is primarily responsible for providing addressing information to devices on a network.Rate this question:
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- 13.
What is critical to a successful OS load?
- A.
System root files
- B.
System state data
- C.
System boot data
- D.
System boot files
- E.
System file table
Correct Answer
B. System state dataExplanation
The system state data is critical to a successful OS load because it contains important information about the current state of the operating system. This data includes the registry settings, active directory database, system files, and other configuration settings that are necessary for the OS to function properly. Without the system state data, the OS may not be able to boot up or operate correctly. Therefore, ensuring the integrity and availability of the system state data is crucial for a successful OS load.Rate this question:
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- 14.
Can be used to test a serial, parallel, USB, Network or other ports.
- A.
Ground plug
- B.
Network cable tester
- C.
Ac outlet
- D.
Tester
- E.
Loop back plug
Correct Answer
E. Loop back plugExplanation
A loop back plug can be used to test a serial, parallel, USB, network, or other ports by creating a loop within the system. It allows the signal to be sent from the port and looped back to the same port, effectively testing the functionality of the port. This is useful for diagnosing any issues or faults in the port and ensuring that it is working properly.Rate this question:
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- 15.
Which of the following is a type of authentication? Select all that apply.
- A.
IMAP
- B.
Smart card
- C.
Smart chip
- D.
Password
- E.
Kerberos
Correct Answer(s)
B. Smart card
D. PasswordExplanation
A smart card is a type of authentication method that uses a physical card embedded with a microchip to verify the identity of the user. It is commonly used in access control systems and digital signatures. A password is also a type of authentication where the user has to provide a unique combination of characters to gain access to a system or account. Both smart card and password are valid types of authentication methods.Rate this question:
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- 16.
Which of the following plans help to manage a failure.
- A.
Preventive maintenance plan
- B.
Regular plan
- C.
Disaster recovery plan
- D.
Pc plan
- E.
Yearly plan
Correct Answer
C. Disaster recovery planExplanation
A disaster recovery plan is designed to manage and recover from a failure or disaster situation. It outlines the steps and procedures to be followed in the event of a failure, such as a natural disaster or system crash, and includes measures to ensure the continuity of operations and minimize downtime. This plan includes strategies for data backup, system restoration, and alternative resources to be used in case of failure. It helps organizations to quickly recover and resume normal operations after a failure, minimizing the impact on business continuity.Rate this question:
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- 17.
Which version offers a way to automatically download and install updates?
- A.
Windows XP
- B.
Windows 2000
- C.
Windows ME
- D.
Windows 98
- E.
Windows 95
Correct Answer
A. Windows XPExplanation
Windows XP offers a way to automatically download and install updates. This feature is called Windows Update and it allows users to schedule automatic updates or manually check for updates. By enabling this feature, users can ensure that their operating system is up to date with the latest security patches and bug fixes.Rate this question:
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- 18.
Which of the following is an important part of preventive maintenance?
- A.
Keeping the humidity high
- B.
Washing the inside of a computer
- C.
Keeping the temperature high
- D.
Getting rid of the dust
- E.
Shacking the computer
Correct Answer
D. Getting rid of the dustExplanation
Getting rid of the dust is an important part of preventive maintenance because dust can accumulate inside a computer and cause overheating, which can lead to hardware failure. Regularly cleaning the computer and removing dust helps to ensure proper airflow and cooling, preventing potential damage and prolonging the lifespan of the computer.Rate this question:
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- 19.
Using a normal vacuum cleaner inside a PC can cause
- A.
Humidity
- B.
Heat
- C.
ESD
- D.
Dust
- E.
Overclocking
Correct Answer
C. ESDExplanation
Using a normal vacuum cleaner inside a PC can cause ESD (Electrostatic Discharge). ESD occurs when there is a sudden flow of electricity between two objects with different electrical charges. The vacuum cleaner, being an electrical device, can generate static electricity which can discharge onto sensitive electronic components inside the PC. This can lead to damage or malfunctioning of the components. Therefore, it is important to use specialized ESD-safe tools and equipment when cleaning the inside of a PC to prevent any potential harm.Rate this question:
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- 20.
What should you do when interacting with a customer?
- A.
Use first name
- B.
Explain your theory first
- C.
Listen to him/her
- D.
Fill out the papers
- E.
Drink coffe
Correct Answer
C. Listen to him/herExplanation
When interacting with a customer, it is important to listen to them. This allows you to understand their needs, concerns, and preferences. By actively listening, you can provide better assistance and address their issues effectively. It shows respect and empathy towards the customer, making them feel valued and heard. Additionally, listening helps in building rapport and trust, leading to a positive customer experience.Rate this question:
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- 21.
In a Dot Matrix printer if you get a poor print quality, what should you check first?
- A.
Printer cable
- B.
Printer Head
- C.
Laser beam
- D.
Ribbon
- E.
Scanner
Correct Answer
D. RibbonExplanation
If you get a poor print quality in a Dot Matrix printer, the first thing you should check is the ribbon. The ribbon is responsible for transferring ink onto the paper, so if it is worn out or not properly aligned, it can result in poor print quality.Rate this question:
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- 22.
What's important to achieve customer satisfaction?
- A.
Have an expensive plan
- B.
Be prepared
- C.
Whatever happen. Don't ask for help
- D.
Recommend to change the software
- E.
Speak about something
Correct Answer
B. Be preparedExplanation
Being prepared is important to achieve customer satisfaction because it allows a business to anticipate and address customer needs and concerns effectively. By being prepared, a company can provide prompt and accurate information, offer solutions to problems, and deliver a high level of service. This helps to build trust and confidence in the business, leading to increased customer satisfaction and loyalty.Rate this question:
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- 23.
When should you ask permission to use customer property?
- A.
Never
- B.
Always
- C.
To use the phone
- D.
If the customer is older than you
- E.
To use the keyboard
Correct Answer
B. AlwaysExplanation
You should always ask for permission when using customer's property.Rate this question:
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- 24.
Which of the following features are present in Windows XP Professional but lacks in Windows Home? Select all that apply
- A.
Compression of files/folders
- B.
Support for remote desktop
- C.
Support for group policy
- D.
Encryption of files/folders
- E.
None of the above
Correct Answer(s)
B. Support for remote desktop
C. Support for group policy
D. Encryption of files/foldersExplanation
Windows XP Professional has support for remote desktop, support for group policy, and encryption of files/folders. These features allow users to remotely access their desktops, manage group policies for multiple users, and secure their files and folders with encryption. Windows Home lacks these features, making them exclusive to Windows XP Professional.Rate this question:
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- 25.
You are on site working on a computer, while a user comes to you and start asking detailed questions about what you are doing. He seems really interested in your job. What should you do?
- A.
Ask him to leave the room
- B.
Ignore him
- C.
Tell him where he can get more training
- D.
Stop what you are doing and answer
- E.
Call your supervisor
Correct Answer
C. Tell him where he can get more trainingExplanation
You are there to do your job not to teach.Rate this question:
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- 26.
Select the true statement about notched ribbon cables.
- A.
Can be inserted in both ways
- B.
The last pin is marked with a red color
- C.
Doesn't exist
- D.
Can be inserted in one way.
- E.
They need to be terminated
Correct Answer
D. Can be inserted in one way.Explanation
In Floppy Drive cables the first pin is marked with red.
Notched cables goes only in one way.Rate this question:
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- 27.
What should you do if you are running 10 minutes late to a customer site?
- A.
Do nothing
- B.
Call the customer if you are 30 minutes late
- C.
Call the customer to let him/her know that you are late
- D.
Call the customer if you can't make it
- E.
Send the customer a text message
Correct Answer
C. Call the customer to let him/her know that you are lateExplanation
If you are running 10 minutes late to a customer site, it is important to call the customer and let them know about the delay. This shows professionalism and courtesy towards the customer, allowing them to adjust their schedule accordingly. It also helps in maintaining good communication and trust with the customer.Rate this question:
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- 28.
What is used from Microsoft to prevent unlicensed use of software?
- A.
Boot license
- B.
Windows start up activation
- C.
Bios active menu
- D.
Windows product activation
- E.
Windows prevention software
Correct Answer
D. Windows product activationExplanation
Windows product activation is used by Microsoft to prevent unlicensed use of software. This feature requires users to activate their copy of Windows by entering a unique product key. This helps ensure that only genuine and licensed copies of the software are being used, discouraging piracy and unauthorized use.Rate this question:
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- 29.
Which device amplifies the incoming signal and noise?
- A.
Attenuation repeater
- B.
Amplifier repeater
- C.
Signal repeater
- D.
Network repetear
- E.
PCMCIA
Correct Answer
B. Amplifier repeaterExplanation
An amplifier repeater is a device that amplifies both the incoming signal and the accompanying noise. It boosts the strength of the signal to ensure that it can travel over long distances without losing clarity or strength. By amplifying both the signal and the noise, the device helps to maintain the integrity of the original signal while also boosting its overall strength. This can be particularly useful in situations where the incoming signal is weak or when there is a lot of noise present that could potentially interfere with the transmission.Rate this question:
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- 30.
A temporary voltage reduction is referred as ______
- A.
Spike
- B.
AMP
- C.
Swell
- D.
Brownout
- E.
Surge
Correct Answer
D. BrownoutExplanation
A Sag is a drop in voltage for a shorter period than BrownoutsRate this question:
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- 31.
What is the first step in preparing the motherboard to go in the case?
- A.
Set the spaces
- B.
Set the CPU multiplier
- C.
Set the case power supply
- D.
Set the jumpers
Correct Answer
D. Set the jumpersExplanation
The first step in preparing the motherboard to go in the case is to set the jumpers. Jumpers are small connectors on the motherboard that are used to configure various settings, such as the CPU speed, voltage, or system clock. By setting the jumpers correctly, the motherboard will be properly configured to work with the other components in the computer system.Rate this question:
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- 32.
What is the term when we speak about a device that can be plugged into a USB port while the computer is on?
- A.
PCI
- B.
USB-swappable
- C.
Cold-swappable
- D.
Interleaving
- E.
Hot-swappable
Correct Answer
E. Hot-swappableExplanation
Hot-swappable refers to a device that can be plugged into a USB port while the computer is on, without the need to restart or shut down the computer. This allows for easy and convenient connection and disconnection of devices without disrupting the computer's operation.Rate this question:
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- 33.
You are not able to send e-mails. Which of the following is the cause?
- A.
IMAP
- B.
POP3
- C.
DNS
- D.
SMTP
- E.
ISP
Correct Answer
D. SMTPExplanation
SMTP stands for Simple Mail Transfer Protocol, which is the standard protocol used for sending emails. If you are not able to send emails, the cause could be an issue with the SMTP server. This could be due to various reasons such as incorrect SMTP server settings, network connectivity issues, or problems with the SMTP server itself. It is important to check the SMTP server settings and troubleshoot any potential issues to resolve the problem of not being able to send emails.Rate this question:
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- 34.
NTFS uses
- A.
Master boot table
- B.
CMOS table
- C.
Master file table
- D.
Boot table
- E.
Master table
Correct Answer
C. Master file tableExplanation
The correct answer is "Master file table". NTFS (New Technology File System) uses a Master File Table (MFT) to keep track of all the files and directories on a disk. The MFT is a database that stores information about each file, such as its name, size, location, and permissions. It acts as a central index for the file system, allowing quick access to file metadata and improving the overall performance of the file system.Rate this question:
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- 35.
The achronym of HTTPS stands for
- A.
Hypertext transfer protocol socket
- B.
Hypertext transfer protocol over secure sockets layer
- C.
Hypertext transfer protocol status
- D.
Hypertext transfer protocol secure system
- E.
Hypertext transfer protocol system
Correct Answer
B. Hypertext transfer protocol over secure sockets layerExplanation
HTTPS stands for Hypertext Transfer Protocol over Secure Sockets Layer. The secure sockets layer (SSL) is a protocol that provides encryption and authentication for secure communication over a network. HTTPS is used to secure communication between a web browser and a web server, ensuring that the data transmitted is encrypted and protected from unauthorized access.Rate this question:
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- 36.
What is the maximun speed of IrDA?
- A.
128 Kb/s
- B.
1 Mb/s
- C.
4 Mb/s
- D.
11 Mb/s
- E.
22 Mb/s
Correct Answer
C. 4 Mb/sExplanation
IrDA stands for Infrared Data Association, which is a wireless communication technology used for short-range data transfer. The maximum speed of IrDA is 4 Mb/s, as stated in the given answer. This means that IrDA can transfer data at a rate of up to 4 megabits per second.Rate this question:
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- 37.
You want to make sure that a new scanner is working properly. What is the best test you can do?
- A.
Print a test page
- B.
Scan using a test pattern
- C.
Run the scanner diagnostic
- D.
Scan a detailed color picture
Correct Answer
B. Scan using a test patternExplanation
To ensure that a new scanner is functioning correctly, the best test would be to scan using a test pattern. This test pattern is specifically designed to assess the scanner's performance and accuracy. By scanning the test pattern, any potential issues with the scanner's scanning capabilities, such as clarity, resolution, or color accuracy, can be identified and addressed. This test helps to verify that the scanner is working properly and producing accurate and high-quality scans.Rate this question:
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- 38.
When troubleshooting a possible hardware problem, which of the following should you first suspect? Select two.
- A.
Environmental issues
- B.
Configuration error
- C.
Incompatible software
- D.
Hardware failure
- E.
Bad day
Correct Answer(s)
B. Configuration error
C. Incompatible softwareExplanation
As written in the A+ objective, check the obvious first.Rate this question:
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- 39.
A customer reports that she is the only one in the company that cannot access the network resources. She is using Windows XP Professional and her IP is 169.254.107.199. What should you do?
- A.
Reinstall Windows
- B.
Run Ipconfig/release and Ipconfig /renew on her computer
- C.
Run ARP /a on her computer
- D.
Run fix /all in your computer
- E.
Run Nbstat on her computer
Correct Answer
B. Run Ipconfig/release and Ipconfig /renew on her computerExplanation
The customer is unable to access network resources, which could indicate an issue with her IP address. Running Ipconfig/release and Ipconfig/renew on her computer will release and renew her IP address, allowing her to potentially establish a new connection to the network resources. Reinstalling Windows, running ARP /a, running fix /all, or running Nbstat would not directly address the issue of her inability to access network resources.Rate this question:
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- 40.
If you get a continuous beep, you have a problem with the ____
- A.
Hard disk drive
- B.
RAM
- C.
Video card
- D.
Power supply
- E.
Mouse
Correct Answer
D. Power supplyExplanation
Even if there are different BIOS, a continuous beep is just present in one BIOS the standard IBMRate this question:
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- 41.
The printer suddenly stops working and you see smoke coming out. What should you do first?
- A.
Call your supervisor
- B.
Call your wife
- C.
Unplug the printer
- D.
Call the fire department
- E.
Get a fire extinguisher
Correct Answer
C. Unplug the printerExplanation
The fire has not started yet.Rate this question:
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- 42.
Which utilities are used to isolate a problem between two computers on a TCP/IP network? Select two.
- A.
Ipconfig
- B.
Nslookup
- C.
DrWatson
- D.
Tracert
- E.
Pathping
Correct Answer(s)
D. Tracert
E. PathpingExplanation
Tracert and Pathping are both network diagnostic tools that can be used to isolate a problem between two computers on a TCP/IP network. Tracert (traceroute) is used to trace the route packets take from the source computer to the destination computer, helping identify any network issues along the way. Pathping combines the features of both Ping and Tracert, providing information about packet loss and latency at each hop along the route. By using these utilities, network administrators can pinpoint where the problem lies and troubleshoot accordingly.Rate this question:
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- 43.
You have accepted a certificate but you are not sure if you did the right thing. How can you remove the certificate?
- A.
You open Internet Explorer and select Internet options
- B.
You run Disk Cleanup
- C.
You go to Task manager
- D.
You can't change certificates
- E.
You go in Windows Firewall
Correct Answer
A. You open Internet Explorer and select Internet optionsExplanation
On the content tab in Internet options there are 3 buttons to clear the SSL state, certificates and PublishersRate this question:
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- 44.
The printouts of an impact printer are good on the left but fade when is printing on the right. What is most likely the cause?
- A.
A worn out printhead
- B.
A worn out ribbon
- C.
A misaligned Platen
- D.
A misaligned printhead
Correct Answer
C. A misaligned PlatenExplanation
A misaligned platen can cause the printouts to be good on the left but fade when printing on the right. The platen is the roller that feeds the paper through the printer, and if it is misaligned, it can cause uneven pressure on the paper, resulting in faded printouts.Rate this question:
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- 45.
You fixed a user printer. She tells you that she had two jobs waiting in the printer spool. What can you do to continue the printing process? Select two.
- A.
Right click on the print spool and select cancel
- B.
Right click on each printer job and select resume printing
- C.
Do nothing the print jobs will probably start on their own
- D.
Print jobs cannot be restarted
Correct Answer(s)
B. Right click on each printer job and select resume printing
C. Do nothing the print jobs will probably start on their ownExplanation
You can continue the printing process by right-clicking on each printer job and selecting "resume printing". Additionally, you can choose to do nothing as the print jobs will probably start on their own.Rate this question:
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- 46.
When a user boots his computer the monitor goes black. After investigating you find out that he set the refresh rate to high. How can you fix this problem?
- A.
Reboot the computer
- B.
Boot on safe mode
- C.
Press F1 while booting
- D.
Delete the boot.ini file
Correct Answer
B. Boot on safe modeExplanation
On safe mode allow you to have simple video settings. Then you can fix the problem.Rate this question:
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- 47.
You want to protect your computer from high voltages. What should you buy?
- A.
UPS
- B.
Power outlet
- C.
Ground Fault interrupter
- D.
Surge suppressor
- E.
Loop back plug
Correct Answer
D. Surge suppressorExplanation
A surge suppressor is the correct answer because it is designed to protect electronic devices, such as computers, from sudden spikes in electrical voltage. These spikes, also known as power surges, can be caused by lightning strikes, utility grid fluctuations, or the operation of high-powered electrical equipment. Surge suppressors work by diverting excess voltage away from the connected devices, preventing them from being damaged. Therefore, purchasing a surge suppressor is an effective way to safeguard your computer from high voltages.Rate this question:
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- 48.
Which of the following type of damage is caused by ESD?
- A.
Bio failure
- B.
Catastrophic failure
- C.
Upset failure
- D.
Simple failure
- E.
Complex failure
Correct Answer
C. Upset failureExplanation
ESD, or Electrostatic Discharge, refers to the sudden flow of electricity between two objects with different electrical potentials. This discharge can cause damage to electronic components and systems. Upset failure refers to a temporary malfunction or disruption in the normal functioning of a system or component. Therefore, it can be inferred that ESD can cause upset failure, as the sudden discharge of electricity can temporarily disrupt the normal operation of electronic systems.Rate this question:
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- 49.
How many beeps would you hear if you have a problem with the motherboard?
- A.
1 beep
- B.
2 beeps
- C.
1 beep 2 short beeps
- D.
1 beep followed by 3-4 or 5 beeps
Correct Answer
D. 1 beep followed by 3-4 or 5 beepsExplanation
When a problem occurs with the motherboard, it typically produces a series of beeps as an error code. The correct answer suggests that you would hear 1 initial beep followed by 3-4 or 5 beeps. This indicates a specific error pattern that can help diagnose the issue with the motherboard.Rate this question:
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- 50.
The _____ has a map to the partitions on the Hard Disk Drive
- A.
NTLDR
- B.
Partition table
- C.
Program file table
- D.
IO.sys
- E.
OS table
Correct Answer
B. Partition tableExplanation
The partition table is a data structure that stores information about the partitions on a hard disk drive. It contains the starting and ending addresses of each partition, as well as other details such as the file system type. This information is crucial for the operating system to locate and access the different partitions on the hard disk drive. Therefore, the partition table acts as a map that helps the system to identify and utilize the partitions effectively.Rate this question:
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