A+ 220-602 IT Technician

95 Questions | By Stelupo | Last updated: Mar 22, 2022 | Total Attempts: 13582

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This quiz is for the second A+ exam the 220-602 to become IT Technician certified. For a better experience click yes on shuffle questions. Feel free to write your comment or suggestion. Updated April 2008

Questions and Answers

1.

If you have a PC with an ATX motherboard and case, can you replace it with a BTX motherboard?
- A.
  
  Yes
- B.
  
  Yes, if you set the jumpers
- C.
  
  Yes, if you add more screw holes
- D.
  
  Yes, if you remove some ports
- E.
  
  No
2.

You are installing an additional drive into a working computer. The computer won't power up at all, no lights, no spinning drives, nothing.What's most likely the problem?
- A.
  
  Dead Hard Drive
- B.
  
  Insufficient DC wattage provided by the power supply
- C.
  
  Insufficient AC wattage provided by the electrical outlet
- D.
  
  Dead power supply
- E.
  
  Corrupted Driver
3.

What tool is used to troubleshoot problems with windows, applications, etc...?
- A.
  
  Event checker
- B.
  
  Troubleshooter
- C.
  
  Event viewer
- D.
  
  Chkdsk
- E.
  
  NTcheck
4.

Which of the following user account is created on a local computer and allow a user access to only that computer?
- A.
  
  Central user
- B.
  
  Global user
- C.
  
  Built in user
- D.
  
  Local user
- E.
  
  Guest
5.

What is the protocol used in Internet?
- A.
  
  IPX/SPX
- B.
  
  Netbeui
- C.
  
  TCP/IP
- D.
  
  Netbios
- E.
  
  TCC
6.

In a monitor what can be the cause for the flickering?
- A.
  
  A problem with video card
- B.
  
  Poor cable connection
- C.
  
  Bad CPU
- D.
  
  Bad Monitor
- E.
  
  Bad RAM
7.

What is it that uses a single public IP address to access internet on behalf of all hosts on the network using IP addresses?
- A.
  
  NAT
- B.
  
  BAT
- C.
  
  IMAP
- D.
  
  IPX/SPX
- E.
  
  DHCP
8.

You are explaining to Jim that if you don't _______ it can cause PC parts to overheat.
- A.
  
  Clean the keyboard
- B.
  
  Keep the humidity high
- C.
  
  Use liquid inside a computer
- D.
  
  Remove the dust inside the PC
- E.
  
  Shake the computer from time to time
9.

After you got a call from a company. You have the task to dispose of a storage media. What would you do with it?
- A.
  
  You discharge it before disposing
- B.
  
  You destroy it
- C.
  
  You sell it
- D.
  
  You throw it in the regular trash
- E.
  
  You recycle it
10.

When troubleshooting, what is the first step?
- A.
  
  Check the obvious
- B.
  
  Turn the computer on
- C.
  
  Make assumption
- D.
  
  Analise the problem without making an initial determination
- E.
  
  Speak about your certifications
11.

In Windows 2000/XP the _____ can read from and write to parts of the system other than their own local drive, install applications and perform limited administrative task.
- A.
  
  Power user
- B.
  
  Back-up user
- C.
  
  Guest
- D.
  
  Administrator
- E.
  
  User
12.

What type of service is DHCP?
- A.
  
  Name resolution
- B.
  
  Addressing
- C.
  
  E mail
- D.
  
  Security layer
- E.
  
  Remote control
13.

What is critical to a successful OS load?
- A.
  
  System root files
- B.
  
  System state data
- C.
  
  System boot data
- D.
  
  System boot files
- E.
  
  System file table
14.

Can be used to test a serial, parallel, USB, Network or other ports.
- A.
  
  Ground plug
- B.
  
  Network cable tester
- C.
  
  Ac outlet
- D.
  
  Tester
- E.
  
  Loop back plug
15.

Which of the following is a type of authentication? Select all that apply.
- A.
  
  IMAP
- B.
  
  Smart card
- C.
  
  Smart chip
- D.
  
  Password
- E.
  
  Kerberos
16.

Which of the following plans help to manage a failure.
- A.
  
  Preventive maintenance plan
- B.
  
  Regular plan
- C.
  
  Disaster recovery plan
- D.
  
  Pc plan
- E.
  
  Yearly plan
17.

Which version offers a way to automatically download and install updates?
- A.
  
  Windows XP
- B.
  
  Windows 2000
- C.
  
  Windows ME
- D.
  
  Windows 98
- E.
  
  Windows 95
18.

Which of the following is an important part of preventive maintenance?
- A.
  
  Keeping the humidity high
- B.
  
  Washing the inside of a computer
- C.
  
  Keeping the temperature high
- D.
  
  Getting rid of the dust
- E.
  
  Shacking the computer
19.

Using a normal vacuum cleaner inside a PC can cause
- A.
  
  Humidity
- B.
  
  Heat
- C.
  
  ESD
- D.
  
  Dust
- E.
  
  Overclocking
20.

What should you do when interacting with a customer?
- A.
  
  Use first name
- B.
  
  Explain your theory first
- C.
  
  Listen to him/her
- D.
  
  Fill out the papers
- E.
  
  Drink coffe
21.

In a Dot Matrix printer if you get a poor print quality, what should you check first?
- A.
  
  Printer cable
- B.
  
  Printer Head
- C.
  
  Laser beam
- D.
  
  Ribbon
- E.
  
  Scanner
22.

What's important to achieve customer satisfaction?
- A.
  
  Have an expensive plan
- B.
  
  Be prepared
- C.
  
  Whatever happen. Don't ask for help
- D.
  
  Recommend to change the software
- E.
  
  Speak about something
23.

When should you ask permission to use customer property?
- A.
  
  Never
- B.
  
  Always
- C.
  
  To use the phone
- D.
  
  If the customer is older than you
- E.
  
  To use the keyboard
24.

Which of the following features are present in Windows XP Professional but lacks in Windows Home? Select all that apply
- A.
  
  Compression of files/folders
- B.
  
  Support for remote desktop
- C.
  
  Support for group policy
- D.
  
  Encryption of files/folders
- E.
  
  None of the above
25.

You are on site working on a computer, while a user comes to you and start asking detailed questions about what you are doing. He seems really interested in your job. What should you do?
- A.
  
  Ask him to leave the room
- B.
  
  Ignore him
- C.
  
  Tell him where he can get more training
- D.
  
  Stop what you are doing and answer
- E.
  
  Call your supervisor