Knowledge Enhancement Test - Cce/CCO
Customer Care Executives / Officers
Questions and Answers
- 1.
What is convertible visa
- A.
Which can be used for travelling in multiple countries
- B.
If the visa validity period can be extended to further
- C.
Which can be converted from tourist visa to employment visa
- D.
None of the above
Correct Answer
C. Which can be converted from tourist visa to employment visaExplanation
The correct answer is "Which can be converted from tourist visa to employment visa." This option accurately describes a convertible visa, which allows the holder to change their visa status from a tourist visa to an employment visa. This flexibility is beneficial for individuals who initially enter a country as a tourist but later find employment opportunities and wish to stay longer.Rate this question:
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- 2.
MLS (Muthoot Life Line Scheme) has been discontinued w.e.f 28th Feb 2017
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The given statement says that the MLS (Muthoot Life Line Scheme) has been discontinued since February 28, 2017. The correct answer is False because it contradicts the statement. If the MLS scheme has been discontinued, then the correct answer would be True.Rate this question:
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- 3.
NCD series XV – Category 3 is open for which type of investors
- A.
Retail
- B.
Corporate
- C.
Institutional
- D.
None Of The Above
Correct Answer
A. RetailExplanation
The NCD series XV - Category 3 is open for retail investors. This means that individual investors who are not associated with any corporation or institution can invest in this series. Corporate and institutional investors are not eligible for this category. Therefore, the correct answer is "Retail".Rate this question:
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- 4.
How much charges to be collected from a customer for DMT (Domestic Money Transfer) of Rs.15000/- using Muthoot Money
- A.
205
- B.
225
- C.
115
- D.
125
Correct Answer
B. 225Explanation
The correct answer is 225. This means that the charges to be collected from a customer for a Domestic Money Transfer (DMT) of Rs.15000/- using Muthoot Money is Rs.225.Rate this question:
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- 5.
CCE has to make ___________ number of visit per week and minimum ____________ customers should be converted into business per week as per latest IOM no. CO/OPN/45/17
- A.
20 & 2
- B.
20 & 4
- C.
30 & 4
- D.
30 & 2
Correct Answer
B. 20 & 4Explanation
According to the latest IOM no. CO/OPN/45/17, CCE has to make a minimum of 20 visits per week. Additionally, a minimum of 4 customers should be converted into business per week.Rate this question:
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- 6.
CCE has to make _________ number of calls per week to new prospective customers out of which __________ customers should be converted into business every week as per latest IOM No. CO/OPN/45/17
- A.
250 & 20
- B.
300 & 24
- C.
300 & 26
- D.
250 & 12
Correct Answer
D. 250 & 12Explanation
According to the latest IOM No. CO/OPN/45/17, CCE has to make 250 calls per week to new prospective customers. Out of these calls, the target is to convert 12 customers into business every week.Rate this question:
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- 7.
Which are the Gold Loan schemes in which customer gets 2% Rebate on interest if paid monthly
- A.
MSL,MPL,MGL
- B.
MHL,MGL,MPL
- C.
MAL,MPL,MGL
- D.
MSL,MGL,MHL
Correct Answer
A. MSL,MPL,MGLExplanation
The correct answer is MSL, MPL, MGL. These are the Gold Loan schemes in which the customer receives a 2% rebate on interest if paid monthly.Rate this question:
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- 8.
What is maximum withdrawl amount in Muthoot DCB Visa Card in a day from our branches
- A.
10000
- B.
5000
- C.
20000
- D.
None of the above
Correct Answer
A. 10000Explanation
The maximum withdrawal amount in Muthoot DCB Visa Card in a day from their branches is 10000.Rate this question:
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- 9.
What is maximum LTV (Loan to Value) for MOS
- A.
70%
- B.
75%
- C.
65%
- D.
60%
Correct Answer
A. 70%Explanation
The maximum Loan to Value (LTV) for MOS is 70%. This means that the lender is willing to provide a loan that is up to 70% of the appraised value of the property. This ensures that the borrower has some equity in the property and reduces the risk for the lender.Rate this question:
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- 10.
Maximum amount of Rs._____________ can be transferred to beneficiary using Yes Money from our Branch
- A.
25000
- B.
20000
- C.
200000
- D.
100000
Correct Answer
C. 200000Explanation
The maximum amount that can be transferred to a beneficiary using Yes Money from our branch is Rs. 200,000.Rate this question:
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- 11.
What is the interest offered to customers on subscribed Public Issue NCD XVI series till allotment
- A.
8%
- B.
7%
- C.
5%
- D.
6%
Correct Answer
A. 8%Explanation
The interest offered to customers on subscribed Public Issue NCD XVI series until allotment is 8%.Rate this question:
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- 12.
Gold Loan Transferred using IMT (Instant Money Transfer) can be withdrawn from which bank ATMs
- A.
Axis Bank & Union Bank of India
- B.
HDFC Bank & ICICI Bank
- C.
Axis Bank & Bank of India
- D.
SBI & Union Bank of India
Correct Answer
C. Axis Bank & Bank of IndiaExplanation
Gold Loan transferred using IMT can be withdrawn from Axis Bank and Bank of India ATMs.Rate this question:
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- 13.
As per CO/MT/31/17 PIN no of xoom transaction is ______ (numbers) starting with "X"
- A.
10
- B.
7
- C.
16
- D.
12
Correct Answer
A. 10Explanation
The correct answer is 10 because as per the given information, the PIN number of a xoom transaction starts with "X" and is followed by a number. Out of the options provided, only 10 starts with "X" and is a valid answer.Rate this question:
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- 14.
Mention the maximum amount a customer can top up cash in our DCB visa card in a month from our branch
- A.
240000
- B.
20000
- C.
10000
- D.
5000
Correct Answer
B. 20000Explanation
The maximum amount a customer can top up cash in our DCB visa card in a month from our branch is 20000. This means that customers can add up to 20000 units of cash to their DCB visa card within a month's time period.Rate this question:
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- 15.
Our Health Care-Max Bupa policy covers personal accidental cover of Rs………. Along with mediclaim
- A.
200000
- B.
250000
- C.
400000
- D.
500000
Correct Answer
A. 200000Explanation
The correct answer is 200000. This means that the Health Care-Max Bupa policy provides a personal accidental cover of Rs 200,000 along with mediclaim. This coverage is in addition to the mediclaim benefits provided by the policy.Rate this question:
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- 16.
Mark out the wrong one from the following insurance companies we have tie up with in providing vehicle insurance
- A.
Oriental insurance
- B.
The New India Assurance
- C.
TATA AIG
- D.
Magma HDI General Insurance
Correct Answer
A. Oriental insuranceExplanation
Oriental insurance is the wrong one from the list of insurance companies mentioned. This can be inferred from the question which asks to "mark out the wrong one."Rate this question:
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- 17.
Suppose Market rate of 22ct gold is 2900 per gram, what will be the advance rate for MPL scheme on solid ornaments
- A.
2030
- B.
2000
- C.
1885
- D.
2175
Correct Answer
A. 2030 -
- 18.
As per IMO no. CO/C&R/28/17, Field Verification should be done with in ………….days and on GL above ……..lacs
- A.
2 days & 5 lacs
- B.
5 days & 10 lacs
- C.
7 days & 5 lacs
- D.
2 days & 10 lacs
Correct Answer
A. 2 days & 5 lacsExplanation
As per IMO no. CO/C&R/28/17, Field Verification should be done within 2 days and on GL above 5 lacs.Rate this question:
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- 19.
As per New Time and motion study, a staff will get ………..minuuts per day for OFP works
- A.
60
- B.
30
- C.
45
- D.
120
Correct Answer
B. 30Explanation
As per the new time and motion study, a staff will get 30 minutes per day for OFP works.Rate this question:
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- 20.
From 1/3/17 to 31/3/17, charges for bulk PAN application is Rs.__________ and cash prize for staff if Rs. ____________
- A.
200 & 500
- B.
265 & 500
- C.
265 & 1000
- D.
150 & 1000
Correct Answer
A. 200 & 500Explanation
During the period from 1/3/17 to 31/3/17, the charges for bulk PAN applications were Rs. 200 and the cash prize for staff was Rs. 500.Rate this question:
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- 21.
CCE has to make _________ number of calls per week to new prospective customers out of which __________ customers should be converted into business every week as per latest IOM No. CO/OPN/45/17
- A.
250 & 20
- B.
300 & 24
- C.
300 & 26
- D.
250 & 12
Correct Answer
D. 250 & 12Explanation
CCE has to make 250 calls per week to new prospective customers out of which 12 customers should be converted into business every week as per the latest IOM No. CO/OPN/45/17.Rate this question:
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- 22.
MHL (Muthoot High Value Loan) Rate of Interest upto 3 months as per latest IOM
- A.
16%
- B.
18%
- C.
20%
- D.
19%
Correct Answer
A. 16%Explanation
The correct answer is 16% because the question states that the MHL (Muthoot High Value Loan) Rate of Interest for up to 3 months is as per the latest IOM. Therefore, the most recent information available indicates that the rate of interest for this loan is 16%.Rate this question:
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- 23.
Which Gold Loan customer known as Super HNI
- A.
5 lakh to 25 Lakhs
- B.
Upto 3 lakhs
- C.
3 lakh to 5 lakhs
- D.
Above 25 Lakhs
Correct Answer
A. 5 lakh to 25 LakhsExplanation
The Gold Loan customer known as Super HNI is the one who borrows an amount between 5 lakh to 25 lakhs. This range indicates that the customer is a high net worth individual who requires a significant amount of loan against their gold assets.Rate this question:
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- 24.
MPMC offers MSS(Muthoot Sovereign Scheme) with minimum EMI of Rs._____________
- A.
2500
- B.
2000
- C.
1000
- D.
1500
Correct Answer
A. 2500Explanation
MPMC offers the Muthoot Sovereign Scheme (MSS) with a minimum EMI of Rs. 2500. This means that customers who opt for this scheme will have to pay a minimum monthly installment of Rs. 2500. It is important to note that this is the lowest amount that customers can choose to pay each month, and they have the option to pay higher EMIs if they prefer.Rate this question:
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- 25.
MPMC offers ________ incentive under Elite Gold-II if canvassed with NACH (National Automated Clearing House) As per Circular No. MPMC/013/2016
- A.
6%
- B.
10%
- C.
3%
- D.
5%
Correct Answer
B. 10%Explanation
The correct answer is 10%. According to Circular No. MPMC/013/2016, MPMC offers a 10% incentive under Elite Gold-II if canvassed with NACH (National Automated Clearing House).Rate this question:
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- 26.
Under 80D (for Health insurance) one can maximum of Rs.__________ tax benefits (including senior citizen)
- A.
55000
- B.
25000
- C.
30000
- D.
100000
Correct Answer
A. 55000Explanation
Under section 80D of the Income Tax Act, an individual can avail a maximum tax benefit of Rs. 55,000 for health insurance. This includes the benefit for senior citizens as well. This means that if an individual pays premiums for health insurance for themselves and their family members, they can claim a deduction of up to Rs. 55,000 from their taxable income.Rate this question:
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- 27.
MHP (Muthoot Home Protector) also cover laptops, mobiles phones & tablet
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement is false because MHP (Muthoot Home Protector) does not cover laptops, mobile phones, and tablets.Rate this question:
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- 28.
Traveljango offers Travel insurance which covers medical expenses, trip cancellation, lost luggage, flight accident and other losses incurred while traveling, either internationally or within one's own country in association with __________________________
- A.
Future Generali India Insurance
- B.
TATA AIG Travel Insurance
- C.
HDFC ERGO Travel Insurance
- D.
Bajaj Allianz Travel Insurance
Correct Answer
A. Future Generali India InsuranceExplanation
Traveljango offers travel insurance in association with Future Generali India Insurance. This means that Future Generali India Insurance is the insurance company that provides the coverage for medical expenses, trip cancellation, lost luggage, flight accident, and other losses incurred while traveling.Rate this question:
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- 29.
Ethics: Serving the customers with a ________ and ________
Correct Answer
Smile
Thank YouExplanation
The correct answer is "Smile, Thank You" because ethics in customer service involve treating customers with respect and making them feel valued. A smile can create a positive and welcoming atmosphere, while saying "Thank You" shows gratitude and appreciation for their business. These actions contribute to a positive customer experience and can help build customer loyalty.Rate this question:
- 30.
Which of the below mentioned register is not required to maintain by CCE
- A.
CLCM
- B.
Effective Follow-up Register
- C.
Field Visit Register
- D.
Birthday Register
Correct Answer
D. Birthday RegisterExplanation
The Birthday Register is not required to be maintained by the Continuous and Comprehensive Evaluation (CCE) system. This register is not directly related to the academic performance or assessment of students. The other registers mentioned, such as CLCM (Continuous and Comprehensive Learning Material) Register, Effective Follow-up Register, and Field Visit Register, are more relevant to tracking and monitoring the progress and development of students within the CCE framework.Rate this question:
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- 31.
“Sabka Loan Mahotsav” is a digital Campaign for North, East & West India starting from 2nd March 2017 onwards (CO/MKT/50/17)
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The given statement states that "Sabka Loan Mahotsav" is a digital campaign for North, East, and West India starting from 2nd March 2017 onwards. The answer "True" indicates that the statement is correct.Rate this question:
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- 32.
Purpose of Mission 1000 Crore launched w.e.f 1st March 2017 as per IOM No. Dir/03/2017
- A.
1000 CR Net Gold Loan Growth in March 17
- B.
1000 CR Advances in March 17
- C.
1000 CR Profit After Tax 2016-17
- D.
None of the above
Correct Answer
A. 1000 CR Net Gold Loan Growth in March 17Explanation
The purpose of the Mission 1000 Crore, launched from 1st March 2017 as per IOM No. Dir/03/2017, is to achieve a net gold loan growth of 1000 crores in March 2017. This means that the mission aims to increase the amount of gold loans by 1000 crores during that specific month. This objective is stated in the answer "1000 CR Net Gold Loan Growth in March 17".Rate this question:
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