Knowledge Enhancement Test - Cce/CCO

32 Questions | Total Attempts: 275

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Knowledge Enhancement Test - Cce/CCO - Quiz

Customer Care Executives / Officers


Questions and Answers
  • 1. 
    What is convertible visa
    • A. 

      Which can be used for travelling in multiple countries

    • B. 

      If the visa validity period can be extended to further

    • C. 

      Which can be converted from tourist visa to employment visa

    • D. 

      None of the above

  • 2. 
    MLS (Muthoot Life Line Scheme) has been discontinued w.e.f 28th Feb 2017
    • A. 

      True

    • B. 

      False

  • 3. 
    NCD series XV – Category 3 is open for which type of investors
    • A. 

      Retail

    • B. 

      Corporate

    • C. 

      Institutional

    • D. 

      None Of The Above

  • 4. 
    How much charges to be collected from a customer for DMT (Domestic Money Transfer) of Rs.15000/- using Muthoot Money
    • A. 

      205

    • B. 

      225

    • C. 

      115

    • D. 

      125

  • 5. 
    CCE has to make ___________ number of visit per week and minimum ____________ customers should be converted into business per week as per latest IOM no. CO/OPN/45/17
    • A. 

      20 & 2

    • B. 

      20 & 4

    • C. 

      30 & 4

    • D. 

      30 & 2

  • 6. 
    CCE has to make _________ number of calls per week to new prospective customers out of which __________ customers should be converted into business every week as per latest IOM No. CO/OPN/45/17
    • A. 

      250 & 20

    • B. 

      300 & 24

    • C. 

      300 & 26

    • D. 

      250 & 12

  • 7. 
    Which are the Gold Loan schemes in which customer gets 2% Rebate on interest if paid monthly
    • A. 

      MSL,MPL,MGL

    • B. 

      MHL,MGL,MPL

    • C. 

      MAL,MPL,MGL

    • D. 

      MSL,MGL,MHL

  • 8. 
    What is maximum withdrawl amount in Muthoot DCB Visa Card in a day from our branches
    • A. 

      10000

    • B. 

      5000

    • C. 

      20000

    • D. 

      None of the above

  • 9. 
    What is maximum LTV (Loan to Value) for MOS
    • A. 

      70%

    • B. 

      75%

    • C. 

      65%

    • D. 

      60%

  • 10. 
    Maximum amount of Rs._____________ can be transferred to beneficiary using Yes Money from our Branch
    • A. 

      25000

    • B. 

      20000

    • C. 

      200000

    • D. 

      100000

  • 11. 
    What is the interest offered to customers on subscribed Public Issue NCD XVI series till allotment
    • A. 

      8%

    • B. 

      7%

    • C. 

      5%

    • D. 

      6%

  • 12. 
    Gold Loan Transferred using IMT (Instant Money Transfer) can be withdrawn from which bank ATMs
    • A. 

      Axis Bank & Union Bank of India

    • B. 

      HDFC Bank & ICICI Bank

    • C. 

      Axis Bank & Bank of India

    • D. 

      SBI & Union Bank of India

  • 13. 
    As per CO/MT/31/17 PIN no of xoom transaction is ______ (numbers) starting with "X"
    • A. 

      10

    • B. 

      7

    • C. 

      16

    • D. 

      12

  • 14. 
    Mention the maximum amount a customer can top up cash in our DCB visa card in a month from our branch
    • A. 

      240000

    • B. 

      20000

    • C. 

      10000

    • D. 

      5000

  • 15. 
    Our Health Care-Max Bupa policy covers personal accidental cover of Rs………. Along with mediclaim
    • A. 

      200000

    • B. 

      250000

    • C. 

      400000

    • D. 

      500000

  • 16. 
    Mark out the wrong one from the following insurance companies we have tie up with in providing vehicle insurance
    • A. 

      Oriental insurance

    • B. 

      The New India Assurance

    • C. 

      TATA AIG

    • D. 

      Magma HDI General Insurance

  • 17. 
    Suppose Market rate of 22ct gold is 2900 per gram, what will be the advance  rate for MPL scheme on solid ornaments
    • A. 

      2030

    • B. 

      2000

    • C. 

      1885

    • D. 

      2175

  • 18. 
    As per IMO no. CO/C&R/28/17, Field Verification should be done with in ………….days and on GL above ……..lacs
    • A. 

      2 days & 5 lacs

    • B. 

      5 days & 10 lacs

    • C. 

      7 days & 5 lacs

    • D. 

      2 days & 10 lacs

  • 19. 
    As per New Time and motion study, a staff will get ………..minuuts per day for OFP works
    • A. 

      60

    • B. 

      30

    • C. 

      45

    • D. 

      120

  • 20. 
    From 1/3/17 to 31/3/17, charges for bulk PAN application is Rs.__________ and cash prize for staff if Rs. ____________
    • A. 

      200 & 500

    • B. 

      265 & 500

    • C. 

      265 & 1000

    • D. 

      150 & 1000

  • 21. 
    CCE has to make _________ number of calls per week to new prospective customers out of which __________ customers should be converted into business every week as per latest IOM No. CO/OPN/45/17
    • A. 

      250 & 20

    • B. 

      300 & 24

    • C. 

      300 & 26

    • D. 

      250 & 12

  • 22. 
    MHL (Muthoot High Value Loan) Rate of Interest upto 3 months as per latest IOM
    • A. 

      16%

    • B. 

      18%

    • C. 

      20%

    • D. 

      19%

  • 23. 
    Which Gold Loan customer known as Super HNI
    • A. 

      5 lakh to 25 Lakhs

    • B. 

      Upto 3 lakhs

    • C. 

      3 lakh to 5 lakhs

    • D. 

      Above 25 Lakhs

  • 24. 
    MPMC offers MSS(Muthoot Sovereign Scheme) with minimum EMI of Rs._____________
    • A. 

      2500

    • B. 

      2000

    • C. 

      1000

    • D. 

      1500

  • 25. 
    MPMC offers ________ incentive under Elite Gold-II if canvassed with NACH (National Automated Clearing House) As per Circular No. MPMC/013/2016
    • A. 

      6%

    • B. 

      10%

    • C. 

      3%

    • D. 

      5%

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