Knowledge Enhancement Test - Cce/CCO

32 Questions | By Mmatraining | Last updated: Mar 20, 2022 | Total Attempts: 275

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Knowledge Enhancement Test - Cce/CCO - Quiz

Customer Care Executives / Officers

Questions and Answers

1.

What is convertible visa
- A.
  
  Which can be used for travelling in multiple countries
- B.
  
  If the visa validity period can be extended to further
- C.
  
  Which can be converted from tourist visa to employment visa
- D.
  
  None of the above
2.

MLS (Muthoot Life Line Scheme) has been discontinued w.e.f 28th Feb 2017
- A.
  
  True
- B.
  
  False
3.

NCD series XV – Category 3 is open for which type of investors
- A.
  
  Retail
- B.
  
  Corporate
- C.
  
  Institutional
- D.
  
  None Of The Above
4.

How much charges to be collected from a customer for DMT (Domestic Money Transfer) of Rs.15000/- using Muthoot Money
- A.
  
  205
- B.
  
  225
- C.
  
  115
- D.
  
  125
5.

CCE has to make ___________ number of visit per week and minimum ____________ customers should be converted into business per week as per latest IOM no. CO/OPN/45/17
- A.
  
  20 & 2
- B.
  
  20 & 4
- C.
  
  30 & 4
- D.
  
  30 & 2
6.

CCE has to make _________ number of calls per week to new prospective customers out of which __________ customers should be converted into business every week as per latest IOM No. CO/OPN/45/17
- A.
  
  250 & 20
- B.
  
  300 & 24
- C.
  
  300 & 26
- D.
  
  250 & 12
7.

Which are the Gold Loan schemes in which customer gets 2% Rebate on interest if paid monthly
- A.
  
  MSL,MPL,MGL
- B.
  
  MHL,MGL,MPL
- C.
  
  MAL,MPL,MGL
- D.
  
  MSL,MGL,MHL
8.

What is maximum withdrawl amount in Muthoot DCB Visa Card in a day from our branches
- A.
  
  10000
- B.
  
  5000
- C.
  
  20000
- D.
  
  None of the above
9.

What is maximum LTV (Loan to Value) for MOS
- A.
  
  70%
- B.
  
  75%
- C.
  
  65%
- D.
  
  60%
10.

Maximum amount of Rs._____________ can be transferred to beneficiary using Yes Money from our Branch
- A.
  
  25000
- B.
  
  20000
- C.
  
  200000
- D.
  
  100000
11.

What is the interest offered to customers on subscribed Public Issue NCD XVI series till allotment
- A.
  
  8%
- B.
  
  7%
- C.
  
  5%
- D.
  
  6%
12.

Gold Loan Transferred using IMT (Instant Money Transfer) can be withdrawn from which bank ATMs
- A.
  
  Axis Bank & Union Bank of India
- B.
  
  HDFC Bank & ICICI Bank
- C.
  
  Axis Bank & Bank of India
- D.
  
  SBI & Union Bank of India
13.

As per CO/MT/31/17 PIN no of xoom transaction is ______ (numbers) starting with "X"
- A.
  
  10
- B.
  
  7
- C.
  
  16
- D.
  
  12
14.

Mention the maximum amount a customer can top up cash in our DCB visa card in a month from our branch
- A.
  
  240000
- B.
  
  20000
- C.
  
  10000
- D.
  
  5000
15.

Our Health Care-Max Bupa policy covers personal accidental cover of Rs………. Along with mediclaim
- A.
  
  200000
- B.
  
  250000
- C.
  
  400000
- D.
  
  500000
16.

Mark out the wrong one from the following insurance companies we have tie up with in providing vehicle insurance
- A.
  
  Oriental insurance
- B.
  
  The New India Assurance
- C.
  
  TATA AIG
- D.
  
  Magma HDI General Insurance
17.

Suppose Market rate of 22ct gold is 2900 per gram, what will be the advance rate for MPL scheme on solid ornaments
- A.
  
  2030
- B.
  
  2000
- C.
  
  1885
- D.
  
  2175
18.

As per IMO no. CO/C&R/28/17, Field Verification should be done with in ………….days and on GL above ……..lacs
- A.
  
  2 days & 5 lacs
- B.
  
  5 days & 10 lacs
- C.
  
  7 days & 5 lacs
- D.
  
  2 days & 10 lacs
19.

As per New Time and motion study, a staff will get ………..minuuts per day for OFP works
- A.
  
  60
- B.
  
  30
- C.
  
  45
- D.
  
  120
20.

From 1/3/17 to 31/3/17, charges for bulk PAN application is Rs.__________ and cash prize for staff if Rs. ____________
- A.
  
  200 & 500
- B.
  
  265 & 500
- C.
  
  265 & 1000
- D.
  
  150 & 1000
21.

CCE has to make _________ number of calls per week to new prospective customers out of which __________ customers should be converted into business every week as per latest IOM No. CO/OPN/45/17
- A.
  
  250 & 20
- B.
  
  300 & 24
- C.
  
  300 & 26
- D.
  
  250 & 12
22.

MHL (Muthoot High Value Loan) Rate of Interest upto 3 months as per latest IOM
- A.
  
  16%
- B.
  
  18%
- C.
  
  20%
- D.
  
  19%
23.

Which Gold Loan customer known as Super HNI
- A.
  
  5 lakh to 25 Lakhs
- B.
  
  Upto 3 lakhs
- C.
  
  3 lakh to 5 lakhs
- D.
  
  Above 25 Lakhs
24.

MPMC offers MSS(Muthoot Sovereign Scheme) with minimum EMI of Rs._____________
- A.
  
  2500
- B.
  
  2000
- C.
  
  1000
- D.
  
  1500
25.

MPMC offers ________ incentive under Elite Gold-II if canvassed with NACH (National Automated Clearing House) As per Circular No. MPMC/013/2016
- A.
  
  6%
- B.
  
  10%
- C.
  
  3%
- D.
  
  5%

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