1.
What's the correct way to write the name of the company?
Correct Answer
C. Giffgaff
Explanation
It's "giffgaff", no capitalisation or spaces. That's how we like it anyway.
2.
In which of these areas do giffgaff goodybags work?
Correct Answer
B. The Great Britain and Northern Ireland
Explanation
While giffgaff SIMs are able to roam onto other providers' networks outside of GB and Northern Ireland you will need credit to use your phone there.
3.
True or false: You can be a giffgaff community member without using giffgaff as your mobile phone provider.
Correct Answer
A. True
Explanation
Absolutely true. We'd love to have you even if you're using someone else's network. If you want to redeem payback though you need a giffgaff account.
4.
Who provides most of the help to members trying to set up their phone to work with giffgaff?
Correct Answer
D. Other members
Explanation
Most of the support for giffgaff members is done by other members. That's why you're taking this quiz right? To help other people.
5.
What does the word 'giffgaff' mean?
Correct Answer
B. Mutual giving
Explanation
It means "mutual giving" in ye olde Scottish. It suits us because we believe that if people are giving us something we should give them something back.
6.
Do giffgaff have a call centre?
Correct Answer
C. No: Members provide technical support, and giffgaff agents provide account support through online messaging
Explanation
We don't like leaving people on hold, so we do all of our support over the internet. This means we can keep our costs low, which in turn means it costs less for you too.
7.
Who comes up with the ideas that help make giffgaff better?
Correct Answer
C. Any giffgaff member can submit an idea and have it considered as part of how giffgaff works
Explanation
O2 doesn't tell us what to do, we're run completely separately. Other than that, it doesn't matter where an idea comes from, just that it's a good idea. If our community decides that they want something then we'll do our best to make it work.
8.
Where are most of the giffgaff team based?
Correct Answer
A. Uxbridge, England
Explanation
We used to be based in Beaconsfield, but moved to Uxbridge because we'd run out of space. The Agents are based in an office in Derry, though.
9.
Which network does giffgaff run on?
Correct Answer
A. O2
Explanation
We use O2's network to provide service for giffgaff. We're also going to be able to take advantage of the signal sharing with Vodafone soon.
10.
Which month did giffgaff open for business?
Correct Answer
A. November 2009
Explanation
Our birthday is 25th November 2009, so get your party hats on towards the end of the year.
11.
In October 2010 giffgaff introduced 2 other social platforms. What were they?
Correct Answer
A. Facebook and Twitter
Explanation
We're social as well as community based. If you'd rather get involved on Facebook or Twitter then go ahead.
12.
When did the first Educators make their grand entrance?
Correct Answer
A. April 2011
Explanation
We've over 2 years old now. The veterans out there will know that before the Educators the community was run by the rockstar Vincent. He's still with us, but his job title is now "International Man of Mystery" and he's working on other stuff.
13.
When were gigabags introduced?
Correct Answer
A. After goodybags
Explanation
Gigabags were an idea suggested by the community after people realised that goodybags didn't quite do the job for some people.
14.
What came first?
Correct Answer
A. The community
Explanation
Before we launched we wanted to get an idea of exactly what people wanted from a mobile provider rather than what we thought people wanted from a phone provider. The community was launched before the actual network was to get all your insights.
15.
Which of these wasn’t actually created by a community member?
Correct Answer
A. BlackBerry addon
Explanation
Members do all sorts of cool things for us including nanogaff, microgaff and a whole load of cool apps. We made the BlackBerry addon though.
16.
Which of these campaigns happened here?
Correct Answer
A. We gave our community tools and props to use to spread the word about giffgaff
Explanation
We gave some really cool stuff out like a musical bike, a puppet theatre and a 5 person cuddle monster jumper. I'm pretty sure they had fun with them.
17.
In February 2012 which campaign was launched?
Correct Answer
A. Keith and Orville – unlock a chicken rap video
Explanation
KOrville is a great rap. Seriously, check it out if you haven't.
18.
In April 2012 giffgaff reached a landmark of how many likes on Facebook?
Correct Answer
A. 100 000
Explanation
We have loads of likes now. Thanks for that folks. Next stop, 1 million.
19.
In April 2012 giffgaff began sponsoring…
Correct Answer
A. The Big Bang Theory and Rude Tube
Explanation
If you watch a lot of E4 this would have been a pretty easy question for you.
20.
In June 2012 giffgaff paid out…
Correct Answer
A. Just over £1m in payback to its members
Explanation
We paid more than a million pounds out to our members in June and £1.85 million in December.