Test Your Knowledge About Stages In Guest Cycle! Quiz

8 Questions | Total Attempts: 2199

SettingsSettingsSettings
Please wait...
Test Your Knowledge About Stages In Guest Cycle! Quiz

The guest life cycle includes a certain process and formalities before checking into a hotel and maintaining a lifelong client relationship. If you’re new to hospitality or hotel industry, you may not have heard of this concept. The four basic stages in the Life Cycle is Pre-Arrival, Arrival, Occupancy and Check-out/Departure. This quiz has been developed to test your knowledge about the four stages in the Guest Cycle. So, let's try out the quiz. All the best!


Questions and Answers
  • 1. 
    Which of the following front office activities are included in the arrival stage of the guest cycle?
    • A. 

      Reservation and pre-registration functions

    • B. 

      Reservation and registration functions

    • C. 

      Registration and rooming functions

    • D. 

      Rooming and guest services functions

  • 2. 
    Which of the following is a primary front office concern during the occupancy stage of the guest cycle?
    • A. 

      Security

    • B. 

      Account settlement

    • C. 

      Room assignment

    • D. 

      Coordinating guest services

  • 3. 
    The largest single charge on a guest account is normally for:
    • A. 

      The guestroom.

    • B. 

      Food and beverage service.

    • C. 

      Room service.

    • D. 

      Transportation.

  • 4. 
    During what stage in the guest cycle does a front office desk agent post late charges?
    • A. 

      Pre-arrival

    • B. 

      Arrival

    • C. 

      Occupancy

    • D. 

      Departure

  • 5. 
    Match the activity with the stage in the guest cycle: Pre-arrival
    • A. 

      Create a registration record

    • B. 

      Create a guest history file

    • C. 

      Create a guest folio

    • D. 

      Monitor the house limit

  • 6. 
    Match the activity with the stage in the guest cycle: Arrival
    • A. 

      Create a registration record

    • B. 

      Create a guest history file

    • C. 

      Create a guest folio

    • D. 

      Monitor the house limit

  • 7. 
    Match the activity with the stage in the guest cycle: Occupancy
    • A. 

      Create a registration record

    • B. 

      Create a guest history file

    • C. 

      Create a guest folio

    • D. 

      Monitor the house limit

  • 8. 
    Match the activity with the stage in the guest cycle: Departure
    • A. 

      Create a registration record

    • B. 

      Create a guest history file

    • C. 

      Create a guest folio

    • D. 

      Monitor the house limit