Do you think that you have what it takes to handle the hotel customer service trivia questions? The quiz below is specifically designed for those of us who think we could have a stable career when it comes to solving the issues that guests would have when it comes to the service. Do give it a try and answer the questions to the best of your ability!
Each guestroom has a bed, dresser, television, and table.
The carpet in the lobby is a thick, plush carpet that is easy to walk on.
Front desk agents will greet each guest as they approach the desk.
Reservationists must complete a shift checklist each day.
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High turnover rates make it harder for a company to provide good service.
Companies that understand what they are selling and who they want to sell it to usually provide good service.
Companies that provide good service make sure their employees don’t act like managers and try to solve problems on their own.
Service-oriented companies look for ways to reduce the time customers or guests have to wait for service.
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It is impossible to appeal to everyone.
For accounting purposes, it is easier to only go after a
Few groups of customers.
Management usually is not aggressive enough to go after all possible segments. owners do not like to take the risks involved in going after all possible market segments.
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Frequent business travelers
Travel agent–booked travelers
Leisure travelers
Families with children
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Purpose of the trip
Geographically
Lifestyle
Usage
Benefits sought
Rate this question:
Purpose of the trip
Geographically
Lifestyle
Usage
Benefits sought
Rate this question:
Purpose of the trip
Geographically
Lifestyle
Usage
Benefits sought
Rate this question:
Purpose of the trip
Geographically
Lifestyle
Usage
Benefits sought
Rate this question:
Purpose of the trip
Geographically
Lifestyle
Usage
Benefits sought
Rate this question:
Quiz Review Timeline (Updated): Mar 17, 2022 +
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