Hotel Customer Service Trivia Questions Test! Quiz
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Do you think that you have what it takes to handle the hotel customer service trivia questions? The quiz below is specifically designed for those of us who think we could have a stable career when it comes to solving the issues that guests would have when it comes to the service. Do give it a try and answer the questions to the best of your ability!
- 1.A typical hotel or restaurant targets a limited number of market segments because:
- A.
It is impossible to appeal to everyone.
- B.
For accounting purposes, it is easier to only go after a
- C.
Few groups of customers.
- D.
Management usually is not aggressive enough to go after all possible segments. owners do not like to take the risks involved in going after all possible market segments.
- 2.Which of the following statements about providing good service is FALSE?
- A.
High turnover rates make it harder for a company to provide good service.
- B.
Companies that understand what they are selling and who they want to sell it to usually provide good service.
- C.
Companies that provide good service make sure their employees don’t act like managers and try to solve problems on their own.
- D.
Service-oriented companies look for ways to reduce the time customers or guests have to wait for service.
- 3.What important thing can companies do that want to provide good service?
- A.
Don’t forget who you are as an organization.
- B.
Encourage every employee to act like a manager.
- C.
Be responsive to guests.
- D.
All of the above.
- 4.Which of the following target markets would be considered a demographic segment?
- A.
Frequent business travelers
- B.
Travel agent–booked travelers
- C.
Leisure travelers
- D.
Families with children
- 5.Which of the following statements could be considered a service standard?
- A.
Each guestroom has a bed, dresser, television, and table.
- B.
The carpet in the lobby is a thick, plush carpet that is easy to walk on.
- C.
Front desk agents will greet each guest as they approach the desk.
- D.
Reservationists must complete a shift checklist each day.
- 6.Write the letter of the individuals that matches the market segments. An individual may belong to more than one market segment: Jenna is presenting at a business meeting.
- A.
Purpose of the trip
- B.
Geographically
- C.
Lifestyle
- D.
Usage
- E.
Benefits sought
- 7.Write the letter of the individuals that match the market segments. An individual may belong to more than one market segment: Brendan is attending the National High Orchestra Finals.
- A.
Purpose of the trip
- B.
Geographically
- C.
Lifestyle
- D.
Usage
- E.
Benefits sought
- 8.Write the letter of the individuals that matches the market segments. An individual may belong to more than one market segment: The Schultzs are celebrating their anniversary in a honeymoon suite.
- A.
Purpose of the trip
- B.
Geographically
- C.
Lifestyle
- D.
Usage
- E.
Benefits sought
- 9.Write the letter of the individuals that matches the market segments. An individual may belong to more than one market segment: Marissa books a room every third Monday part of her sales rounds.
- A.
Purpose of the trip
- B.
Geographically
- C.
Lifestyle
- D.
Usage
- E.
Benefits sought
- 10.Write the letter of the individuals that matches the market segments. An individual may belong to more than one market segment: The Gendreaus travel from Puerto hotel each year to visit relatives.
- A.
Purpose of the trip
- B.
Geographically
- C.
Lifestyle
- D.
Usage
- E.
Benefits sought
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